Best staffing and owner business. Quick response and extremely helpful in setting up a storage…read morelocker for out-of-town customer. Great communication.

Picked this location and business based on all the positive reviews. After going in vetting to…read moredifferent places ultimately I picked this business. My 1st visit was really good as Maria showed me around and explained how the units worked. Upon hearing that I would need my storage unit for a couple more weeks Maria extended my reservation to keep my rate and that really helped. On move in day I was given a phone call the day before, to check to make sure what time I was going to arrive. I was able to reschedule my time when I realised that the time slot didn't work any longer. The office staff were very flexible with helping me out. I was able to complete the whole moving process in less than 30 minutes. Overall I am happy with my unit I end up getting a 10 by 7 and a 1/2. I do like the ease of unloading my S UV into their docking station. I appreciate the climate control as it can get really hot during the summer and I was worried about my electronics. This was the true reason I picked this location even though about $50 more per month than the location about 2 miles away. All in all super excited about the fringe benefits of this location, To include utilization of a moving truck. The nice thing is that they allow you to use the moving truck up to 2 weeks from your moving date. This alone is going to save me a $150.

The regional manager reached out to discuss my issues and concerns in great detail,which I'm most…read moreappreciative of. Increased monthly bill (twice) since I started renting the unit in February,other than that the other issues have been addressed. I just want my gear to be safe,along with easy access if I'm paying my bill. Thanks Hugh!

Stay Away!!! This place is a trap. My partner and I had 3 units here. They contained everything we…read moreowned while we were in between homes. Including our parents ashes, one of a kind art pieces made by myself and my late husband, irreplaceable family heirlooms and so much more. Oue entire lives. We were victims of a Con artist and took a financial hit that was extremely difficult to recover from. We fell behind on the rent. I presented our hardship to the staff here. I cried and begged them to please give us time to not loose everything we had. But, instead they raised the rent. We did everything we could to raise the money. Paid them thousands and got within a few hundred dollars from paid off. So, they raised the rent again and added more fees. We begged. My Mother even paid what she could and begged them as well to have a heart. But, we lost everything. The money we thought would be our cushion to be able to rebuild our lives went to paying fees to these heartless people. We were $200 short and we lost everything. Still on the streets now hoping to rebuild our lives. Stay Away!!

Mice infestation! They have issues with mice since last summer. My unit got destroyed by rodents!…read moreOver $2k in damage! The owner claims the issue is being taken care of but the mice never went away as every month I return to my unit and discover new damage! The contract you sign when renting the unit mentions no responsibility of the owner for any damage including damage done by rodents so you will be left on your own to deal with your loss. They offered $10 discount for the next 6 months for me as well as arrange the livers to vacate then disappeared. The staff is friendly but not helpful. Be mindful of this went renting from them!

Jamese and Joshua were great in helping us get a storage unit! Joshua showed us everything they had…read moreavailable and let us take our time deciding which was best for our needs. Jamese explained everything before we showed up so no surprises. Even though I bought a lock from them I was impressed when calling she gave me the option of bringing my own. Every other place I've rented from forces you to buy their lock. And you can bring your own insurance and not rushed to buy the add on if you don't want/need it. Thank you both!

Shout out to my man Maurice! Super helpful and an overall seamless experience…read more Will definitely be recommending and coming back for future moves.

Just rented a unit and everything went smoothly. People were very helpful and I successfully…read morestarted the process.

Good pricing. Very clean facility. Good hours. Friendly staff. Nice music playing thru the facility.read more

From the owner: Extra Space Storage sets the standard for clean, secure, and hassle-free self storage, and our…read morefacility at 2850 N Ashland Ave is no exception. Our Chicago storage facility offers a large selection of unit sizes with convenient options like climate control and drive-up access. Located near Ashland Ave and W Diversey Pkwy, we're trusted by neighbors in Lake View, Logan Square, Lincoln Park, Bucktown, Avondale, and other surrounding areas. Whether you're moving, downsizing, or decluttering, we're here to make finding the right storage unit quick and simple. Reserve online, give us a call, or stop by the facility today.

Predatory price gouging practices. Increased same unit price 36% after 6months. Then increased it…read more30% after 6 more months. Pretty sad excuse to reap corporate profits after they gain leverage. Avoid them.

This is a very safe, orderly, well-run storage facility. The location is in a very congested area,…read morebut it is very accessible and I found I could almost always use the covered parking bay when I made a point of visiting in off-hours. The units, hallways, and elevators are spotless. I never had a concern about the temperature or humidity inside the building. I appreciated that there was surveillance in all the hallways, given that it is a very large and cavernous place. In the end, the human element is what makes this facility stand out. I dealt mainly with Mario, and he is super-conscientious and pro-actively gave me every bit of information I needed to use this facility confidently, rent an additional unit, and vacate my spaces economically. I highly recommend this outfit if you live on the north side and looking for storage. To my mind, it's a near perfect arrangement for a reasonable price.

Rented a truck here for a move, quick and easy. Friendly staff, clean vehicle, and smooth check in…read moreand return process. Everything went exactly as expected. Would definitely use this location again.

Sneaky, sneaky, sneaky! Dang, this could've been a 4- or 5-star review. I put approx. 4.9 miles on…read morea cargo van, stopped and refueled at the Milito's Mobil (and have the receipt!). Got a 2-gallon fuel surcharge on my CC after leaving the premises. Called the business: they're saying I "brought it back under 3/4 of a tank"; yes, because I left with it under 3/4 of a tank (see photo). Told them I have a receipt for the gas - which I mentioned when returning the vehicle - they didn't want to see it. BEWARE! Taking photos before and after and keeping receipts will help with my credit card dispute, but not with U-haul of Lincoln Park. So sad and unprofessional.

A little expensive, but very user friendly. Dorothy helped me figure out what I needed for the…read morethings being stored. A good experience.

I have rented a storage unit from this location twice now, and both times have been a great…read moreexperience. The facility is modern with storage units of many different sizes, and has a spacious, climate-controlled parking garage so you have one less thing to worry about when accessing your storage unit. There have always been plenty of large carts available when I'm there (and they aren't the rickety, old ones you usually find at storage facilities). Dorothy and Michelle are very responsive and helpful. This time around, Dorothy proactively showed me different storage units that each had pros and cons vs. the rather small unit the computer automatically assigned me, and Michelle was extremely helpful with the process of renting their onsite truck (a great perk for getting your stuff to the storage unit!).

Solid enough in a clutch. Clean trucks, okay customer service, and reasonable enough price when…read moreevery moving company is trying to gouge you for a 2 mile move. Super convenient Broadway location and clean equipment. Easy pull out and in. Easy night return through the U-Haul app. 120.00 for a full day with gas's fill up was decent and a fraction of the cost of any moving service out there.

Special thanks to Randall who helped me get checked in with my rental when the mobile app was…read moregiving me error issues. I wouldn't have been able to proceed without his help. Due to his prompt service, I didnt have a single interruption to my plans.

Racheal was so lovely great customer service, easy out the door service setting up the account took…read morevery little time and my stuff was in my unit the same day. Thank you

First time ever renting from this facility and very impressed with the ease of rental process. The…read morequality of the actual entryway systems in the convenience of getting in and out of the unit was great. Lady that was working there was extremely helpful and helping me at the main to their systems. I would totally recommend the storage. It's very clean. My only disappointment is that there are no lights inside of the actual units which seem a little crazy, but other than that, everything is great I'll get four stars because of no lights inside the units