i recently visited the Public Storage location at 362 West Chicago Avenue, in Chicago. A very…read morepositive experience. Currently had a space, desired a larger. I was assisted by Laquitha. She was very helpful from start to finish, showing me the available spaces, allowing me the time to choose, and then assisted with the rental process. Laquitha was pleasant, thoughtful, knowledgeable, efficient. My experience was easy, painless, professional.

Don't rent unless you plan to stay a month or two…read more They raise your rent ever 6 months. I read its 20% increase each time. They want me to pay over $400 a month. I will be moving.

It's never fun to have to leave a 1 star review, but we simply cannot recommend Foster Ravenswood…read moreSelf Storage. One, they don't have a secure way to take Credit Card information. You have to write down the full Credit Card number, the expiration date, and even the CVV on what looks like a badly photocopied piece of paper. When we had to change the card on file, we had to actually go to the office and complete another dodgy looking form, rather do it online, securely, through a website or an app. Surely having to write down your entire Credit Card number with expiration date and CVV is not PCI compliant (and yet I did it anyway). Two, they raised our rate immediately after signing up and then they raised it again shortly after that. We hadn't even had the unit for one year. Our original rate was $47/month when we joined in May, in July it was raised to $59/month, and then in November it was $65/month. Three, we attempted to access our storage unit outside of office hours a few times but the pin pad to get into the building was broken more often than it worked. The last time we went, our car was full of stuff but couldn't get in (again). This was deal breaker for us. Other things that were annoying: there is no dedicated parking, only street parking. The office and lobby area wreak of cigarette smoke. The storage unit itself was fine, but the floor was unfinished. When we went to say we were moving out, there were no questions asked. Just a "what is your unit number?" and "sign here" and "here's your move out receipt". Like ok, bye?

I've been a customer for many years...the staff has great customer service and I definitely…read morerecommend them for your storage needs.

Just don't do it. I would not recommend storing your items here. 1) we are on the ground floor and…read moreit is moldy. Visible white mold and everything smells like mildew. 2) They have got you where they want you! Once you move in, it's a continuous fight about the price. It consistently goes up, up and up. I have spoken to them numerous times and they lower it slightly, now they are raising my rent by $50 dollars at one go. Forget it!! Find another cheaper storage space or just don't store your stuff at all! It's not worth it. I don't think other spaces try to bleed you dry in the same way as Public Storage. My friend uses U-Haul and they have not raised his rent in years. (I must say though that the staff, when they are there, are very polite and competent.)

Scam. They get you in with a good, low offer and then once you get comfortable they raise the rent…read moresignificantly. They give you time to move your whole life into the unit then raise it when you're the most vulnerable (when items would take a lot of work to move). I'm only 3 months into my stay and they just raised my rent from $70 to $110. A $40 price increase is ridiculous. They say they can do this because of "supply and demand" and that summer is their busiest even though there are hundreds of units sitting empty. I am quite literally always the only one on my entire floor when I'm there. It's all a game to them. My advice is to go to a small business/mom and pop style storage in the suburbs that will treat you much better.

Best staffing and owner business. Quick response and extremely helpful in setting up a storage…read morelocker for out-of-town customer. Great communication.

Picked this location and business based on all the positive reviews. After going in vetting to…read moredifferent places ultimately I picked this business. My 1st visit was really good as Maria showed me around and explained how the units worked. Upon hearing that I would need my storage unit for a couple more weeks Maria extended my reservation to keep my rate and that really helped. On move in day I was given a phone call the day before, to check to make sure what time I was going to arrive. I was able to reschedule my time when I realised that the time slot didn't work any longer. The office staff were very flexible with helping me out. I was able to complete the whole moving process in less than 30 minutes. Overall I am happy with my unit I end up getting a 10 by 7 and a 1/2. I do like the ease of unloading my S UV into their docking station. I appreciate the climate control as it can get really hot during the summer and I was worried about my electronics. This was the true reason I picked this location even though about $50 more per month than the location about 2 miles away. All in all super excited about the fringe benefits of this location, To include utilization of a moving truck. The nice thing is that they allow you to use the moving truck up to 2 weeks from your moving date. This alone is going to save me a $150.

EDIT 2017-03-25: I have continued to work with the folks at…read morethis facility. They have worked to improve access and realize they have a bottleneck where you enter the facility. They tell me there is more parking coming out back. Entrance from back is needed too for at least foot traffic. This will help when the main entrance is full of vehicles. Jason is the guy who runs this place and he goes out of his way to make this an attractive option for storage. He cares, he tries his best within the constraints he has with corporate SSS. I now have 3 units here. I think that says the most. I had one when I posted my original review and despite the shortcomings I hit, Jason has earned my business. This place isn't perfect but it is better than the many I've dealt with in the last 4-5 years.

Josh was a big help on the understand of how to help pay for unit and explaining everything I…read moreneeded to know

So far so good! I am…read morein the process of preparing for a move, which means doing a lot of clutter control to do. Part of that is renting a storage space for some of that stuff. I toured a unit a couple weeks ago with Paul and I appreciated the time to get to take a look. They seem to have various promotions going at any time so when I finally signed up this weekend, I will get a month free (except for some one-time fees) and there's also a lower rate on the unit for a few months (hopefully). I'm hoping we'll need the unit for fewer than six months so it is a good deal for us. The place boasts climate control, which I hope is true. I'm still a bit nervous about it to be honest so I may not put some of board game collection in there, and some of the photos I put in will be packed in some plastic tubs I have. I rented a 10x5 unit, and took a couple of loads of stuff over yesterday morning. For my purposes, the unit size should provide ample space--I'd rather it be too large than have to cram things in! If you're thinking, "Aesha, I would get lost in there and some poor unsuspecting person would come upon my incoherent, feral self after minutes of hopeless wandering," let me tell you that I thought that too. Luckily, they anticipated that endless hallways of doors that look identical could cause some confusion, so they have little signs in various places that direct you to the elevator, office, etc. The manager (Brian, I think) signed me up and took me on another tour to show me how to use the lock and introduce me to the facility. There are several parking spaces around but there's also a drive-in garage. The garage and the elevators are controlled by your unique access code to make sure only authorized folks are in the place. Access is available 6am-10pm daily using your code, and the office is closed Sunday, and light sensors will turn lights on in areas as people enter them. I confirmed that there's not a problem with movers coming to empty a unit--though hopefully the door will stay open for them given the size of their trucks. I guess that's a problem for another day.

I have mixed feelings about this place. The office staff are nice and helpful and the facility is…read morekept clean and feels secure. They encourage you to leave a review when you first sign up (I was told there was a competition amongst them to get the most reviews), so it probably makes things skewed to be exceedingly positive before you're a longer term customer. The unloading dock/gagage has a tendancy to fill up particularly on weekends, which makes it difficult to use because the other parking spots they have on the side of the building are usually about six inches underwater. The other side is used for parking by CTA buses. I was initially assigned a spot in the basement, and I would have absolutely avoided renting a space there if I had known better. The basement smells very musty, which I imagine is from damp issues (you can see water marks on the concrete and they have the moisture absorber gel scattered around). My above ground space had no smells or issues. This location is also quite expensive for what you get. But if you can stomach the price and avoid the basement, it's a good place to rent a storage space.

"SELF SERVICE YET CLOSES AT 6? Fleeing an abusive situation and need access. And there is "nothing…read morewe can do" even though they say to call the after service number, for no help. Take your business to Self Storage on Broadway and Argyle or LITERALLY anywhere else. Because fuck this place. Also, this is the normal state of their "complimentary dolly's" are in. Can we say embarrassing trailer park status? Because WOOF." Update, thankfully convinced my family member to close their unit. Leaving today I was left with dried vomit on the ground. Reiterating that this place is trash and please don't waste your money.

First time use this service. It is very to access than I though. Customer service is greatread more

The attitude of one of your representatives here in Chicago is terrible! She is too young, too…read moremouthy, unprofessional. I am an African American customer & so is she & I would keep her out of the public view. I made my reservation to move in. I was emailed to come in. I had no contract with the rules, procedure. She accused my son & I of sleeping there when we were running all night back & forth between moving vans! I have a disability & needed to prop my foot up on my luggage & we had the radio on listening to the news. We helped some clients get out of the gate with our code on Monday night when all attendants were gone! This is the 1344 W. 105th Street 60643 location. Please dismiss her and rehire decent mature staff there!

Today was the move-in day for my daughter's items. Before this move, she called the national line…read moreto set up the storage unit, and within minutes, the Store Manager Toya Bryant called my daughter to offer her a unit that would fit her storage needs. It was a personal touch on Toya's part to ensure my daughter was properly served. Thank you, Toya for your professionalism and friendliness. This is step one for my daughter's move to NOLA! :D