Josh was a big help on the understand of how to help pay for unit and explaining everything I needed to know

We decided to use Safeguard Self Storage because it was closer to our home after we moved. The facility is clean and well maintained. Rondo has been helpful. He is responsive and able to resolve problems quickly. read more

What makes my experience with Safeguard on California Ave. special is the Asst. Manager Rondo. Rondo gave me such personalized service! He is so helpful and he clearly really cares about making sure customers have a great experience that they will share with others. Thanks Rondo! read more

APPALLING. The price of the storage unit I've had for the last 5+ years went up from $69/month to $109/month within one year. Why?! The price had been more or less the same for years prior, increasing ~$5 here and there, which seemed reasonable. How could a storage unit price possibly now skyrocket in so significantly? It's not like they're peddling goods like other industries and companies combating real inflation. They are clearly taking massive advantage of folks in the midst of a terrible economic landscape and I'm disgusted. I'm signing up for Yelp just so I can post this review. read more

Manager (?), Jason often offers assistance moving items for young unaccompanied women. Helpful for some, I guess. Although the place is password secured, and has (misused) surveillance, the environment still leaves one with a sense of vulnerability. Especially with only one person on duty (or none). Parking is difficult with only two spots availible, on a very crowded street. The facility is kept clean. For the most part, I spent a year there almost incident free. That said, Management definitely lacks customer service skills, and responds to complaints with hostility. So if you rent there, please, cross your fingers and hope you never have a complaint. I was left with a clear understanding that THEY were doing ME a favor by renting me a unit (given the "high demand in the area"). After an incident where I was harrassed and very much offended by the manager on duty, I called the district manager to express my feelings and to share with him the incident. He returned my call the next day asking for my "version" of what happened, responding at first with jokes, and attempts at small-talk, making my very real experience feel disregarded. He followed it with praising the manager that had offended me, and continued by flaunting his own managerial achievements/qualifications i.e. how many units, and employees, and renters he manages... and so forth. After expressing my extreme discontent, the magnitude of the insult, and even suggesting ways of improvement, the district manager was much more defensive, than sincere and apologetic. In the end he was very crass and flat out asked what I wanted from him (as if I was looking to shake him down). I was offered a discount, but what I really wanted in exchange for my business... was empathy, reassurance and resolution. That is not something that should have to be (literally) asked for. Needless to say, my business is now going elsewhere. If looking to rent, I'd suggest the new "Extra Space Storage" that just opened on Devon and Ravenswood. They have WAY lower rates, on much larger units, a lot more parking, and so far... none of the arrogance. There's also a new place on Touhy just east of McCormick, so brand new they're not on the website yet but worth checking out. read more

EDIT 2017-03-25: I have continued to work with the folks at this facility. They have worked to improve access and realize they have a bottleneck where you enter the facility. They tell me there is more parking coming out back. Entrance from back is needed too for at least foot traffic. This will help when the main entrance is full of vehicles. Jason is the guy who runs this place and he goes out of his way to make this an attractive option for storage. He cares, he tries his best within the constraints he has with corporate SSS. I now have 3 units here. I think that says the most. I had one when I posted my original review and despite the shortcomings I hit, Jason has earned my business. This place isn't perfect but it is better than the many I've dealt with in the last 4-5 years. read more

Nicole is super helpful, and the entire facility was spotless. She was always constantly checking in on us to see if we needed any type of assistance, and she was thorough and concise in explaining all the paperwork. We couldn't be happier with our experience. THANK YOU NICOLE read more

The Manager Alex and her Assistant Rondo are awesome. Both are simply SO SO professional with everything they do . Clean hallways to clean bathrooms to always saying hello and being so helpful. I really appreciate all they do for me!!! I can't recommend this Self Storage Unit location enough. They are great. read more

What a great experience! Great prices, safe spaces, and THE friendliest staff ever! Rondo Bruce is such a personable and professional gentleman! We had a great chat and Mr. Bruce let me know (because I asked) that Safeguard Self Storage is treating its employees well during the COVID 19 pandemic, which makes me feel pretty good about being a customer of theirs. read more

BEWARE!! Stay away from these crooks and mismanage operations. These guys are a***holes. I rented from them for a year+. Had an incident with them, where my garage door wouldn't roll up. Unfortunately for me, I thought something was blocking it. So, my fault for trying to climb under and remove whatever was blocking it, but I dropped my expensive sunglasses and stepped on them. Yes, this is my fault for doing something they could've taken care of. But, they fixed it 2 days later. Out of spite, I didn't pay the rent for the next couple of months and ended up in collections. I was told by the collection agency I owed $921. So rather than settling with the collection agency, I chose to settle with safeguard self storage(on california), the owner; said I owed $961. F***ing crooks just wanted a free lunch or something cuz they wouldn't show me what I owed but said they'll write a receipt for me showing what I paid. Poor management and defective products. Don't rent from them, there are many other storages in the area with better pricing. read more

I was very happy with this storage facility. It was very easy to get my initial rental set up, and even easier to move out. The staff at this facility are excellent. On my move out day, the staff arrived to the facility a half an hour before official opening time to reserve a space in the bay for the moving truck. They allowed my movers to use a reserved elevator and let them use the elevator key to expedite the move. It saved a lot of time and stress. I highly recommend this facility. read more

We had no trouble renting two storage units here when we needed to clear space in our condo to help with staging it for sale. We were able to drop off stuff into our units at all hours and Jason was very helpful every time I went there. When the movers came to pick up our stuff it was also quite easy to get moved out. This was my first time using a storage unit and it was easier than I thought it would be. read more

I would *strongly* recommend against renting here, because if there is a problem, they're going to be rude, defensive, and cheap, and they're going to do as little as humanly possible to help you fix it. They're friendly and "helpful" up until it actually requires something of them. I put my entire life's possessions in the unit over the summer. I came back after two weeks to pick a few things up, and a pipe running overhead had leaked into my unit, straight onto my kitchen table. When I told the building manager, he was defensive about it, and actually told me off for telling him about it in front of potential customers! (As if they didn't have a right to know.) They switched me to a different unit two floors down, and offered neither help nor compensation for the fact that I had to move all my stuff by myself that day, which took me over 8 hours since I couldn't get help on short notice. They wouldn't even lend me a second lock so that my stuff would be secure as I went back and forth between the floors. I asked them if they would up my insurance to a better plan, in lieu of any other compensation, and they even refused that. (They refused to do *anything* because "That's what insurance is for," despite the fact that insurance doesn't cover time spent moving units or any other additional costs, only damaged items.) They claim to never have had an issue with damage in a unit before, but if that's the case, would it have killed them to do *something* to show that they actually care about their tenant? Help me move my dresser, which was an impossible one-person task? Spend ten bucks a month to up my insurance? Even a token gesture would have been something, as compared to the "go-f*ck-yourself" attitude that I got. It makes me thing that issues must be much more common than they claim, if this is how they have to deal with it when they come up. read more

Great customer service! I rented a 10x15 unit yesterday to move my apartment into sadly. I shared my situation with Aisha of a condo I was trying to buy falling through last minute and having to also be out of my current apartment in a couple days. Aisha was wonderful! She not only helped me to have the best deal possible, but she was very kind! Being in a rough situation, she helped restore my faith in people too! The facility was very clean and at a nice temperature (as expected for climate controlled). There were several moving carts available as well. From what I saw, the facility seems very secure so I don't have to worry about my things! Overall, first impressions matter and this was a great one! Thank you again Aisha! read more

I need a storage unit for work to keep everything from piling up at my apartment. I have had units for nearly five years and am in the unit every other day. This seems like a lot, and it is! The staff at this place is incredible- they always greet me by name when they see me, look me in the eye and I can tell they genuinely care about their renters. Jason routinely tells me "I do this job because I like helping people." I HIGHLY recommend Safegaurd. Clean, organized and friendly! read more

Wow, these guys are the best! Pro, caring and understanding. Nicest I've ever seen. And the facility is just a fortress of awesomeness. I have never came across a storage facility like this before . Definately coming back! Thanks Jason, you rock! read more