Easy and efficient process. Communication was great! Will definitely rent a space again! read more

We have only been customers at this location for 4 months. They raised our rate by nearly 40% to $400 per month for our 10x16. We found a bigger unit in the area for less than $150. Absolutely insane to increase cost like this on a brand new customer. read more

BEWARE!!!!!!! The manager Shawna or Shawnda is very rude and you will be charged for months of rental you do not use. Their customer service agreed I would be refunded for the month I never used and then they submit the request for a full refund based on the fact that I did not move in AND also that they had rented out my unit to someone else already. I was wrongly charged for and paid for an entire month of rental on a unit I never moved in to and never got to use. AND someone else also paid for the entire month of rental on that SAME unit and so they collected rent twice for the same unit for the same month and denied a refund that their customer service told me I would get. And then she tried to block and close my account out so that corporate/customer service was unable to even get in to my account to assist me and when I called she admit that she did that. I had to open a claim with corporate, beware before renting here. there are much better storage facilities in Roger's Park. read more

I just "moved in" yesterday. The online rental and self check-in process was quick, easy and painless. Accessing the unit was also easy. I haven't talked to anyone face-to-face yet since I haven't run into any problems so can't speak to the customer service but the text communication makes it seem like they are available and willing to help. My only complaint is if they could have later hours. The building is only accessible from 6am-6pm. I wish they could be open until like 8 at least. read more

Don't go here unless you're ready to face regular price increases. Started mid 2019 and price increased from $55 to $85 in less than two years. 55% price increase. Then got kicked out with only option is to move to another location miles away. When you find this location for convenience since I don't have a car, this is no good. Go to life storage 2 blocks away. Better price, climate controlled and CLEANER. read more

I had to stop into the facility last week to ask a few questions in regards to my storage units and was helped by Laquitha who went above and beyond her duties as manager of the facility to help me. I was very grateful for her attendance to the matter, and she helped me a great deal with my situation! Laquitha was a pleasure to work with! read more

The facility is in decent shape and easy to access during business hours. Unfortunately a great deal of efflorescence (brick dust) accumulated on our things after only a few months. It's possible that the facility is a bit old read more

never answer the phone, horrible customer when able to speak to someone or having to go in person to actually speak to someone i rented for less than 5 months before my rent went from $55 to $86 and thats the smallest room available read more

This location is great. If you live in the Rogers Park neighborhood, the location is easily accessible and there facility is clean and secure. Lea-Ann is an outright ALL-STAR!!! She is friendly, knowledgeable and definitely went the extra mile to make sure we had a good experience. read more

I genuinely despise this storage company. I live 1500 miles from home, and my college gave us a week's notice to vacate the dorms. My stuff had to go somewhere, and public storage was offering $1 rent for the first month. I clearly didn't have time to do more research. They caught me with all of the hidden fees. I think I paid $75 for everything. The lady that helped me move my stuff in was disgustingly apologetic. She kept saying stuff like "are you mad at me?" in a whiny voice. Obviously I wasn't going to yell at her; I've worked service too, but her tone made me want to kick a wall. I will NEVER use public storage again, and if you're considering it, I would say google whomever their biggest competitor is and give your money to them instead. I don't hate many things, but I would sacrifice my firstborn to watch the CEO of this company burn in hell. read more

Lea-Ann was a sweetheart. She showed me my unit and answered my questions. She was also really good at answering the phone and calling back.

I stand by my earlier one-star rating of this facility as it was derived from the conditions of the facility itself and the fact that my rent has increased 3 times in less than two years. I am updating that review with this 3-star review strictly for customer service. As I mentioned in my earlier review, Darlene is an agreeable employee and my only beef with her is that she pushes for tenants to post favorable reviews, which is a practice I detest. Also, the young woman who was working the day I moved out was outstanding: professional, knowledgeable, and unfailingly courteous. read more

darlene the manager is super friendly, professional and a joy to work with. I would recommend this place because of her ability to connect god bless her robert levin read more

I came to this location with an unusual problem regarding a seriously disabled client who was facing the auction of the contents of his storage spaces at another Public Storage location. The counter attendant, Lea-Ann, was tenacious in addressing the problem and unfailingly pleasant throughout the process. With her help, the problem got solved. read more

I highly recommend this storage facility! Lea-Ann was amazingly helpful and friendly. I really can't say enough nice things about her. When my original reserved space turned out to be too small, she quickly found a larger space that fit my needs. The space was clean and there were large carts to take items from the moving truck to my storage space. If I need extra storage space in the future, I will definitely be contacting Lea-Ann at Public Storage! read more

One bonus is that it is a 5minute walk from my new apartment. I think $67 per month is pretty steep for a 5x8 space, no heat & severally restricted access hours (til 6pm Mon-Fri and til 5pm on weekends.) Apparently there has been security issues in the past :( I was asked today to rate their service on www.publicstoragereview.com but the "server was not found." read more

Wonderful experience at this location! Lea-Ann made my move-in easy and quick. She was very patient and flexible. When I arrived she answered all of my questions and made early arrangements for my unit. read more

I went to this place- front desk was on lunch so I left to life storage. RECEIVED A CALL BACK from (super nice girl) working the counter. Their prices for the "quick-kit" box I think it's called was cheaper- so I did head back. Got what I needed, I am unsure how the storage itself works as I was only there to get boxes. read more

Darlene is awesome. She has been there as long as we have had a space there and she is so nice and helpful. Facility is well maintained. I would definitely recommend read more

I signed up online and received a prompt call from Darlene. When I arrived she gave me a tour of the facility. She was very thorough and friendly, and the facility was clean and well maintained. read more

Darlene was the lady who helped me.... very accommodating considering the circumstances and time that I gave her! If you need storage in Rogers Park this is the place to go and she's the woman to see! read more

I was helped by Darlene, she was very nice and helpful. The only things I would change would be the access hours and the elevator. That manual pull elevator is horrible! read more

The service that Darlene Simmons provided for my friend Rondo was incredible! He was facing a time when he had to move but Darlene was there to help him out to find the best storage space for him. Every time he stops by this Public Storage she has been there with a smile on her face. Thank you Darlene! You have been awesome! read more

When we had a need for storage I didn't expect professional and courteous service along with the very reasonable prices. Darlene is knowledgeable and helpful without being pushy for products and services we didn't need. She is always pleasant and the facilities are clean and well-maintained. read more

The best customer service. Darlene is really nice and helpful. The place is always kept clean. I would recommend this facility to anyone.

Great customer service! Darlene Simmons was a life safer on what was a very stressful moving day for us. She even stayed open later than the closing time to help us out in HUGE a jam, you can't ask more than that. Five star service all the way!!! read more

Darlene Simmons was great at helping me and my organization in receiving our storage needs. she was very thorough, knowledgeable, and kind!

Overall I had a good experience at this location, my stuff was safely stored for about four years. Darlene, who works the office, is very kind and helpful. However, the prices are steep ($84/month for a 5x5 space) and the hours are limited. A few times I needed to get access to my stuff but it was after 5pm on a Sunday so I had to wait. Also, when I moved out I found a number of spider eggs (eww) attached to various boxes. You might want to shop around for better prices in the neighborhood, but if you're like me and live only a block away the convenience factor is rather nice. read more

My locker was sold illegally. I left for Hawaii with two suitcases and a carry-on. Everything else I put into a storage locker with Public Storage. So much was lost. It is frustrating as ****. BEWARE. I rented unit to put all of my belongings in while I was traveling. After paying 23 months for the unit, I received an email explaining my auto payment did not go through because of a credit-card update issue. When I was able to call in to address the issue a few weeks after, the person on the phone then told me my unit had already been sold at auction. I called Public Storage several times, and I have received different versions of what Public Storage did. Depending on which story to go with, Public Storage violated two or more Illinois laws. First, under the Self-Service Storage Facility Act, once in default, I should have been notified by verified mail or electronic mail the unit was in danger of being auctioned. In the phone calls I had in the months after the auction, I was told that neither a letter nor email was said to be sent of such. Second, when I was finally able to reach a district manager on Feb 2, 2016, she informed me that there had in fact been a letter sent on December 21, 2015. What she says might not mean anything, as the letter might not be compliance with law. Nevertheless, even presuming a valid notice was sent out, the transaction is still in violation of Illinois law. Under the Self-Storage Facility Act, EVEN IF a lein notice is sent out, the sale cannot take place any sooner than 29 days after the letter is sent out. (Public Storage has to give me 14 days to reply, then if I don't reply, Public Storage can publish my unit for auction, but cannot sell the unit until 15 after first the first ad.) Therefore, supposing even if a valid lein notice was sent, Public Storage, despite saying "it strives not to sell an occupant's belongings", sold the unit before it became legal to do so. I have reached out to the Better Business Bureau, and I'll hope to update when Public Storage replies. read more

Very nice facility and clean open on time. The best employe is Darlene. The other employees are good but Darlene is the best. Thank you

We now have 2 units with this facility and couldn't be more pleased with the customer service that we continue to receive from Darlene Simmons. She is always so helpful and pleasant to deal with. I give her 5 stars. I give the actually facility less because I would have thought that we would have gotten some kind of price break or at least the $50 something in administration fees waived. read more

After renting a storage space at the Jarvis location for several years on the 2nd floor, I decided to look for one on the first floor for convenience sake. Darlene was very helpful in locating open storage spaces and showing them to me. I chose a space and she walked me through the process and made suggestions on how to best make the move. Darlene was very knowledgeable, patient and helpful as she always is since I began renting in 2009. I'd recommend using the Jarvis location for the exceptional service Darlene provides. read more

Darlene made this rental of storage space as easy as possible. She was friendly, knowledgeable, and patient. I'm disabled so she made me comfortable in the office while my daughter put our boxes into the unit. The facility is clean, the process makes perfect sense and the other renter I met was also pleased with his experience at Public Storage on Jarvis in Chicago. I would definitely recommend this Public Storage to friends and neighbors! read more

It has been wonderful working with Darlene Simmons. She has always gone out of her way to help me as well as my company as a whole. Highly recommended! read more

The staff at this location are superb! I had to pay a bill for a client and Darlene S. gave me great customer service. She was super friendly and very patient. She answered all of my questions and processed my payment efficiently. I would definitely recommend this site to more of my clients. read more

Darlene was incredibly helpful as the unit we initially booked was too small. She quickly changed the reservation and found a special for us to use which ended up saving us money. Thank you Darlene! read more