I had units here 2 different times-once from August 2025-Oct 2025 & then from April to August 2026. My first time was great. My second, not so much. On Tuesday 5/5/2026, manager Barbara Burl came up to me at 7:10 am while I was at my storage unit (unit #136) and said she was going to kick me out for sleeping in my unit. I have never slept in my unit, nor have I broken any rules at Extra Space Storage. Barbara said that she was the manager, but she refused to tell me her name when I asked her her name. I found her name out later. She also lied to me and claimed she saw me on camera sleeping in my unit when I told her to go back and look at the cameras to prove I was doing nothing wrong. I went back to the office at Extra Space Storage at around 10 am the same day during office hours to complain about this. Barbara had the day off (she came in on her day off 2 hours before the office was even open to lie to me and harass me.) A man was working in the office and he said he was the manager, but I don't know his name. I filed a report with the district manager, Ana Valentin, complaining about this and also filed a report with the Chicago Police Department. I'm attaching a copy of my police report. After that date, Barbara did not threaten me, lie to me, or harass me anymore, but as of today, (8/22/26), Barbara still works there. There is an older white gentleman who has a unit right across from my former unit who, 90% of the time, was there when I arrived at my unit and was still there when I left. He would often plug his laptop computer into the wall outlet and sit down and use it, which I know is frowned upon at storage units. Yet, I never saw any employees say anything to him. I have no idea why Barbara did this to me because the first time I had a unit here, I only saw her a couple of times, but she was very pleasant to me back then. She was also very nice to me over the phone in October 2025 when I was arranging moving out of my unit. I have a feeling that Barbara did not do this on her own and that someone else put her up to it for some reason. I am reporting this because I want to make sure that Barbara doesn't do this same thing, or worse, to any other customers at Extra Space Storage. As long as customers aren't breaking any rules and are behaving respectfully, they don't deserve to be lied to, threatened, harassed, or treated like crap. read more

Extra Space Storage - May 2026 police report - Self Storage Near Me - Chicago, Illinois

I prepaid at $100/month for six months for a unit on the lower level. Three months in, their elevator was out of service for several months. At the 5 month mark, they let me know they'd be doubling my rent to $200/month. Terrible, "I'm just a victim" customer support when you call them on their BS. Avoid this janky place like the plague. read more

Great experience at this storage unit! It is kept clean and maintained well by the crew. 10/10

VERY SLIMY BUSINESS. After three months they increased the price from $140 to $250 a month. They know that customers have moved and can't easily jet off to Chicago and move all of their stuff to another location. This should be illegal. I thought Extra Space might be better than Public Storage but it's worse. At least the Public Storage increases are reasonable, like $20, and after a year. Just blatantly taking advantage of people in this case. read more

Great location and convenient! Easy to keep your stuff. The stuff are friendly and the building is clean!

Friendly people, great service. Barbara is top notch and super accommodating!! I wouldn't use any other storage facility.

Very friendly and helpful site manager, we had booked online and she offered us a unit in a better location for the same price. Good location near Kennedy exit. read more

Barbara was so fantastic and the facility is great...highly recommend! So kind, clean place and very well organized.

Barbara was the best - she was so kind, considerate, helpful and even fun to be around. She helped me sort out issues with my reservation and the door access, from when I first rented in Dec 2022 till I moved my stuff out in April 2023. read more

I rented a unit at this location in November of 2022 for $98. Five months later, I got a text that my rate would be increased to $167. I called the office and they lowered it to $115. In October 2023 got another text that my new rate is $203. Asked to negotiate that and never heard back. Double the rate in 11 months...now I have to pay movers to move everything out. read more

Super easy and quick. Barbara is fantastic, personable and professional. She answered all of our questions and made sure we didn't leave until we were comfortable. She made sure to show us the units until we were happy. For a first timer, she made me safe and comfortable leaving my stuff. read more

Great locale. Barbara was so friendly and helpful with the process. 10/10 would recommend!

The absolute best storage place I've used. Barbara at the Fullerton location is amazing, kind and always takes care.

Armando was super helpful in making my move into Extra Space easy and seamless! Thanks so much for all of your help!

Great storage location, easy in and out. Well lit and safe. Barbara the site manager is super responsive and keeps the place clean. I highly recommend this location read more

Barbara & Lequnda are kind and helpful. We so appreciate them and it is apparent they care about their customers and their business.

DO NOT rent space from an Extra Space storage facility - especially this one (but my bet is the experience is consistently bad at all of them). I can share with you numerous significant issues based on my real world experience with them -- from false advertising (measure the unit yourself!) to consistent rate increases to terrible communication. and horrible customer service. Trust me, go somewhere else!! I would have given them zero stars if app allowed. read more

Security: Unit was in difficult to access location, doors and elevator often did not function as properly requiring multiple attempts to access buildings. Additionally, Lot is poorly secured allowing to approach while this is happening thus leaving customers vulnerable to theft, harassment, or violence. Cameras contain blind spots, work intermittently, and due to the nature of the business I would recommend additional exterior cameras. Secure fob or app based gate recommended for after hours when employees not present. Leave gate open during business hours to accommodate traffic hazard for visitors. Access is difficult off Fullerton, and for large loads would require a team as structure is difficult to navigate through oddly sized cooridors. Also substantially high vehicular accident risk rating for this location in box trucks or vehicles with blind spots due to the nature of this intersection, motorist driving patterns and volume of traffic. (Witnessed a box truck struggle for a good 45 minutes to park) Structure: Structure bathrooms were left for periods of days (my assessment was properly cleaned and disinfected every 3/5 days) with "spot cleaning" done every 2/3, bathroom was never observed bathrooms "cleaned satisfactory" and would rate in regular poor condition in comparison to other units in major cities across CONUS. Basement floor contains trace mold counts observed in public hallways, allowing public spread of mold throughout all basement units. Basement unit has "open roof" thus allowing mold spores to travel via air causing contamination. conditions rated as a substantial liability for both business and consumer. Soft goods, electronics, photographic equipment, and items with porous surfaces can multiply on these surfaces and render the items obsolete. Structure in need of repairs as sheet metal is protruding in areas due to unrepaired damage and poses potential health hazard to employees and visitors. Unit conditions rated at "poor" condition due to presence of mold in public areas, open air content of spores, unit hardware (door was rusted and difficult to open) Furthermore; we were charged a full month despite discovering this, leaving what we loaded and having to double move. Being inconvenienced and charged in full (then moving out early despite a full free month marketed on a giant banner out front) would have been the proper course of action in rectifying poor business practices considering this business is likely aware it is not compliant with the district public health and safety codes. The manager was kind, welcoming, and professional - however that does not protect my assets. read more

Barbra was so extremely accommodating & made the experience so great! Really happy I chose this place. Thanks Barbra!!

Great service from Barbara every time I've gone. She's really friendly, helpful and nice! Storage unit meets all my needs and is in good condition. read more

We have been storing our personal and office belongs at the Extra Space Storage on Fullerton for approximately 4 years under the management of Barbara. Barbara and her team have always been a pleasure to work with! We chose this location as it's just off 90/94 and close to the Lincoln Park area. Parking is readily available. read more

Barbara is great! The place is clean and feels safe.

Very easy access, helpful & friendly staff, and clean units. Thank you, Barbara for all of your help!

Showed up at 10.25am today (should have been open for about an hour), the office was closed. There was a note on the door that someone would be back at 10.30am, so we waited. There was a number to call on the door if no one was around, so a bit past 10.30am, I called it. No answer. I left a voicemail saying I was downstairs and I'd wait a bit longer. We had a toddler in the car who was getting restless, so around 10.40am or so, there still wasn't anyone around, and no one had called me back (still not even now actually, 12 hours later), so we left and got storage somewhere else. Now obviously, my experience was limited here, but the other place had 2 people employed at the front desk, so one could step away, but there would always be someone to help you; which I feel is the right thing to do. Now, this place may not be bad at all, once you manage to be a customer, obviously I wouldn't know; but that's the extent of my experience with them. read more

I like this place. I mean, how excited can you get about a storage facility? But for some odd reason, it gives me as much warm and fuzzy as a storage place possibly can. The guy who helped me set up my rental was very friendly and explained everything quickly and clearly. He was juggling like ten things at once at the time, so it took him a little longer to get me out of there than he might have otherwise, but that's just how it goes sometimes. I chose a basement unit, and I really like going down there. It feels good to go through a keypad entry, then another one to get into the elevator, then a twisty labyrinth of hallways to get to my unit. It's like getting into Control Headquarters on Get Smart, minus the phone booth elevator. I'm sure there's logic behind the layout but it really feels like a big random maze, like it's the Hollywood version of a storage facility. I don't know what a storage place would have to do to earn five stars. It would have to be like Gringotts where those goblins kept Harry Potter's gold or something. read more

I've never had any problems storing my items at this Extra Space Storage location. They're the least expensive storage facility in the area. The facility is always very clean. My unit is in the basement, but the distance to it has never been an issue. There are always carts right there for you to use to get your stuff to the elevator. I like that it takes 2 keypads plus 2 padlocks (for my unit at least) to access my stuff. I feel like it's secure. The only reason I can't give 5 stars is that they raised my rates suddenly. I understand that they have to be competitive, but I felt like I got scammed by an "introductory" offer that went up after I'd been storing with them for a few months. read more

Three years ago, I moved from Hoffman Estates to Chicago (Logan Square), knew nothing about anything, and called the closest Extra Space Storage; Ms. Barbara answered with the most convivial voice and personality. She knew what I needed when I told her what was being stored "temporarily." I was dubious with the recommended storage unit due to the stress of moving, but she was right! Fast forward, my belongings were stored nicely with the climate-control building, as I had to sell my items for being in storage longer than they were worth. Customer-service is impeccable with Ms. Barbara. Her recent hire, Carl, is a good man to boot. You will not be disappointed. Choose this location! read more

This is a great storage facility that was extremely user-friendly for the two months that I needed to store my life between moves. The facility is very clean and easily accessible. Angie, from Extra Space, is incredibly helpful and professional and made the process seamless. I recommend this Extra Space Storage to any future storers out there in Chicago, and will certainly go back in the future if the need arises! read more

Give Barbara a raise! She is so beyond helpful. Ended up saving me a bunch of money as I almost went with a different company, was super reliable, friendly, and provided excellent service! 6/5 starts! This place is awesome read more

Barb is a rock star and keeps this place very tidy, safe, and efficient!! I go there almost everyday and am constantly impressed with the top notch quality that they provide. Extremely convenient location, solid prices, and very good customer service. read more

Barbara does an amazing job! Everything is smooth and easy ! Her energy abs friendliness are so uplifting ! Thanks so much !

Great service! Rented a space for 1 year with no problems.

We have stored items for the last 9 months. We set things up remotely and all details were handled professionally. Billing was set up for monthly and all communications were clear with no hidden surprises. We again had to set up the pick up from Extra Space Storage remotely and Lequnda was the most professional, helpful and pleasant employee! We can't say enough about her incredible responsiveness and her keeping us informed every step of the way. It's refreshing to see people that take their job seriously and offer incredible customer service!! Thank you Lequnda!!! read more

Barbara was terrific. She helped me get in unit that fit our needs quickly and at a good price. She was accommodating and all around a pleasure to do business with. read more

Very helpful and friendly staff - Barbara and Lequnda were wonderful. The place is well run, clean and professional. Highly recommended!

Yesterday I went to pay for my unit that I had talked with and Barbara Intelligent said I am not going to show you the unit she then said I am going to call the cops on you. I called to speak with a representative about Barbara and how she treats African American customers. I was told by Barbara at the time to call Corporate which I did. I was told that her supervisor Beau would be calling me back the following day. When I called back the following day I was told I was told I was banned from Extra Space Storage. My advice to any person of color is avoid Barbara and choose another company. read more

Isamar and Barbara are great. I have been renting at their facility for 3 years. Last week I found myself in a pickle with lack of space. Isamar was brilliant, she moved me to the same floor, a few units down, larger unit and saved me money. Great people with positive attitudes. Keep up the good work. read more

barb, the site manager, is a rockstar. she is knowledgeable, helpful and patient. I keep my business with thg is location because of her smiling face! read more

I looked at Extra Space Storage and one other place before deciding on where to store a houseful of furniture while we are between places. Extra Space Storage was the clear winner! They had great prices and promotions, and were able to show me storage spaces right away. The storage spaces were clean and dry and renting was easy. The staff was friendly and thorough and I love that they require only two weeks notice to "move out". The location off of Fullerton right by the freeway is very convenient. read more

The customer service here is top notch. Barb was incredibly friendly and accommodating. I even had a bad experience with movers -- they were outright rude and offensive -- and she came to my defense. Larry was also very helpful. Overall the space was clean, convenient, and always accessible (I went mostly on the weekends and never had any trouble parking, loading or unloading). read more