I'm delighted that I finally decided to get a storage unit. I live just a few blocks from this…read moreconveniently located facility and could not be happier with my new storage arrangement! The staff are extremely courteous, helpful, and professional. All my questions were addressed up front, and I am confident that I chose the best facility around! The best part for me is the secure loading dock (garage). Even when there are other folks bringing stuff in or out, I don't have to wait more than a few minutes. If I stop by early in the morning or late in the evening, I'm typically done within 5 minutes. It's that easy. I love that the facility is climate controlled (for my own comfort primarily), and I don't have any concerns about safely, knowing that access is strictly monitored. Self Storage 1 gets my highest recommendation. Lakeview and Uptown folks, this is as good as it gets!

Mice infestation! They have issues with mice since last summer. My unit got destroyed by rodents!…read moreOver $2k in damage! The owner claims the issue is being taken care of but the mice never went away as every month I return to my unit and discover new damage! The contract you sign when renting the unit mentions no responsibility of the owner for any damage including damage done by rodents so you will be left on your own to deal with your loss. They offered $10 discount for the next 6 months for me as well as arrange the livers to vacate then disappeared. The staff is friendly but not helpful. Be mindful of this went renting from them!

Wow! What a convenient, easy and incredible service. One stop shop, local business, order online…read moreand delivery was prompt and fast. Ordering online was fast and easy. Boxes, tape were more than enough for my duplex. I choose the 3 bedroom package. Gently used boxes were in great shape. Why buy new?! Save the environment. Support this great local Chicago business.

We have used this company several times and have yet to be disappointed. We love that the boxes are…read moredelivered to our door step!

I had a great experience with Joe and Jimmy! Our move went so smoothly and they were extremely nice…read moreand helpful!!

I worked with Joe and Al during my relocation from Chicago to Cleveland. I was in a top floor unit…read morein a three floor walk up, and they did an excellent job conducting a move with two people that was really a job for three people. They both took great care to make sure my items were protected when loading out of my apartment and onto the truck and even helped me pack many items that I hadn't packed by the time they arrived. If ever do another long distance move again, I would love to work with both of them again. Kourtnea Stevenson

I had the best experience with this UPS location yesterday. The staff could not have been kinder…read moreand more helpful which I really appreciated! 10/10 recommend this location.

I rely on UPS Stores, and FedEx, a lot--mainly for printing and dropping off packages--and this…read moreLincoln Ave location has become my go‑to. The staff is always on top of things. They recently moved here from Southport, and the new space is brighter, easier to navigate, and just feels better run.Even with the relocation, I still choose this store over others because the service is consistently excellent. It's worth the extra time to come here. PS: Used them for my passport photo, bonus!

## A Smooth Rental Experience...Until the Unexpected Charge!…read more I needed to move some belongings out of a storage unit, which meant renting a van. I used to rent one occasionally from the Shell gas station, but since they no longer offer rentals, I decided to give this location a try. After reading some of the reviews, I made a point of scheduling my pickup for **7:00 AM, right when they opened**. Apparently, I wasn't the only one with that idea because there was already a couple ahead of me when I arrived! LOL! Fortunately, the check-in process was fairly quick, and the woman behind the counter was very helpful. For some reason, the link I received to verify my identity wasn't working, but she was able to take care of it using her phone. Problem solved! The van itself was clean and in good condition. I took the time to inspect it and photograph everything before leaving. Unfortunately, the link they sent for uploading the photos wasn't working either, so I wasn't able to submit them through their website. Not exactly ideal, but at least I had the photos for my own records. Returning the van was just as easy. An employee checked it back in, completed the inspection, and I was on my way. Up to this point, everything had gone pretty smoothly. I made a point of stopping for gas before returning the van, filling it back to what I believed was the correct fuel level. Imagine my surprise when I got home and discovered an additional $15 charge on my bill! By that time, I was already out enjoying brunch, and frankly, I wasn't about to spend part of my Saturday driving back there to dispute $15. That's practically the price of a cocktail, and the aggravation and extra driving just weren't worth it. So, I decided to eat the charge and move on. Overall, the rental process was straightforward, the employees were helpful, and the van served its purpose. My only frustrations were the verification and photo-upload links not working and, more importantly, the unexpected charge after returning the vehicle. Would I rent from this location again? Probably, if I needed a van. However, next time I'll make sure the fuel level is verified with an employee before leaving and double-check the final charges. A decent rental experience that unfortunately ended with an extra $15 charge and a little disappointment. Sometimes it's not the amount of money, but the principle of the thing.

Solid enough in a clutch. Clean trucks, okay customer service, and reasonable enough price when…read moreevery moving company is trying to gouge you for a 2 mile move. Super convenient Broadway location and clean equipment. Easy pull out and in. Easy night return through the U-Haul app. 120.00 for a full day with gas's fill up was decent and a fraction of the cost of any moving service out there.

I just finished a full kitchen renovation and had zero clue how to set it up efficiently -- every…read morecabinet and drawer was a blank canvas. I'm so glad I called in the pros instead of winging it myself. They walked through the space, asked smart questions about my cooking habits and daily routines, and came up with a layout that actually makes sense. Pots and pans exactly where I reach for them, a pantry system that keeps everything visible, drawers that don't turn into junk catch-alls. It's the kind of organization you don't realize you need until you have it. On top of the great work, they were easy to communicate with and respected my timeline. I'd absolutely book them again for another space in my house.

Our kitchen and bathrooms were touched by angels…read more We just moved into our new condo and let's just say we had more than we thought the space could handle. There was no way we could have unpacked and organized our kitchen and bathrooms over the next few weeks, which is what their team excelled to do in less than a day. Mackenzie was very responsive starting from original quote to appointment day. Because of this they came fully prepared and we feel every minute they used here was optimized to the fullest. It's our first time using this kind of service and Mackenzie, Chloe, Brittany, Mary and Melanie have officially spoiled us for all moves to come. Our home brings us so much joy now.

I've been to this location many times & my experience is always great. I recently had some issues…read morewith Canva prints that I needed fixed the same day. Colin and his team went above and beyond to ensure my prints were corrected quickly. The best FedEx!

The space is clean and well stocked with boxes, printers, and computers, making it possible to…read moreaccomplish a lot of tasks. I've visited here to mail packages as well as use the printing services. Because I'm able to access the printers without help from the employees, I can usually get out of there pretty quickly. The biggest downside is that on more than one occasion the printer has been out of ink. Where it gets tricky is when you have to mail a package and interact with the employees, because the team has zero motivation to be quick or efficient. If you're able to get there when there isn't a line, you might have a chance to get out of there quicker, but otherwise just know they will be taking their TIME. To end on a positive note, there is a parking garage - yay!

This is a very safe, orderly, well-run storage facility. The location is in a very congested area,…read morebut it is very accessible and I found I could almost always use the covered parking bay when I made a point of visiting in off-hours. The units, hallways, and elevators are spotless. I never had a concern about the temperature or humidity inside the building. I appreciated that there was surveillance in all the hallways, given that it is a very large and cavernous place. In the end, the human element is what makes this facility stand out. I dealt mainly with Mario, and he is super-conscientious and pro-actively gave me every bit of information I needed to use this facility confidently, rent an additional unit, and vacate my spaces economically. I highly recommend this outfit if you live on the north side and looking for storage. To my mind, it's a near perfect arrangement for a reasonable price.

Predatory price gouging practices. Increased same unit price 36% after 6months. Then increased it…read more30% after 6 more months. Pretty sad excuse to reap corporate profits after they gain leverage. Avoid them.

The regional manager reached out to discuss my issues and concerns in great detail,which I'm most…read moreappreciative of. Increased monthly bill (twice) since I started renting the unit in February,other than that the other issues have been addressed. I just want my gear to be safe,along with easy access if I'm paying my bill. Thanks Hugh!

The rent here increases in large amounts randomly so whatever you sign up for will double in a…read morematter of a year or less and that monthly bill will stack up fast. This storage unit is full of moths that will destroy your clothes, I had everything triple bagged with thick garbage bags and they still found a way to get it. If you must use this place just beware and make sure everything is in air tight containers if you don't want your stuff destroyed. There are way more affordable units then this in Chicago.

Amazing service! Last minute move, and by last minute I mean day of. They were able to move 2…read moreapartments into one place in a matter of 4 hours. I would have taken my boyfriend and I probably 4 days. They were very friendly and efficient. I would highly recommend especially for the price, you won't find much more out there. Thank you!!

Great people to have move your property .I have much respect for how they show up and get things…read moredone...They will treat your valuable with respect and are the nicest men to work with...