Best staffing and owner business. Quick response and extremely helpful in setting up a storage…read morelocker for out-of-town customer. Great communication.

Picked this location and business based on all the positive reviews. After going in vetting to…read moredifferent places ultimately I picked this business. My 1st visit was really good as Maria showed me around and explained how the units worked. Upon hearing that I would need my storage unit for a couple more weeks Maria extended my reservation to keep my rate and that really helped. On move in day I was given a phone call the day before, to check to make sure what time I was going to arrive. I was able to reschedule my time when I realised that the time slot didn't work any longer. The office staff were very flexible with helping me out. I was able to complete the whole moving process in less than 30 minutes. Overall I am happy with my unit I end up getting a 10 by 7 and a 1/2. I do like the ease of unloading my S UV into their docking station. I appreciate the climate control as it can get really hot during the summer and I was worried about my electronics. This was the true reason I picked this location even though about $50 more per month than the location about 2 miles away. All in all super excited about the fringe benefits of this location, To include utilization of a moving truck. The nice thing is that they allow you to use the moving truck up to 2 weeks from your moving date. This alone is going to save me a $150.

The regional manager reached out to discuss my issues and concerns in great detail,which I'm most…read moreappreciative of. Increased monthly bill (twice) since I started renting the unit in February,other than that the other issues have been addressed. I just want my gear to be safe,along with easy access if I'm paying my bill. Thanks Hugh!

The rent here increases in large amounts randomly so whatever you sign up for will double in a…read morematter of a year or less and that monthly bill will stack up fast. This storage unit is full of moths that will destroy your clothes, I had everything triple bagged with thick garbage bags and they still found a way to get it. If you must use this place just beware and make sure everything is in air tight containers if you don't want your stuff destroyed. There are way more affordable units then this in Chicago.

I have been storing here on and off for nearly a decade. Over the past few years, they have raised…read moreprices at what feels to be an unreasonable pace. Once you move stuff in you may get 2-3 months before they raise prices and the increase will not be slight. Units I opened 2 years ago have climbed from maybe $70 to nearly $200. Could I move my stuff out? Yes, but that is a lot of money and hassle. They take advantage of the situation. Staff members who used to be nice and accommodating are now frequently argumentative and borderline combative. The customer experience is gone and I would suggest people look elsewhere.

I was very grateful to have my stuff stored away for a month and a half…read more Iris is such a nice person. Very helpful and very understanding. I would definitely recommend her and CubeSmart to anyone wanting to store their stuff for however long they need to. Thank you, Iris!

Matthew was working the front desk and he did such excellent job at helping us with the logistics…read moreof our situation. As well as mitigating problems that arose during our move into the unit. Honestly I'm so impressed with Matthew and I hope that they acknowledge how he is so dedicated to his job and assessing the tenets needs. I would definitely return to public storage just based on how Matthew handled our issues and made our move in seamless. I hope all of their employees are as dedicated to their job and are as helpful as Matthew.

First time ever renting from this facility and very impressed with the ease of rental process. The…read morequality of the actual entryway systems in the convenience of getting in and out of the unit was great. Lady that was working there was extremely helpful and helping me at the main to their systems. I would totally recommend the storage. It's very clean. My only disappointment is that there are no lights inside of the actual units which seem a little crazy, but other than that, everything is great I'll get four stars because of no lights inside the units

Predatory price gouging practices. Increased same unit price 36% after 6months. Then increased it…read more30% after 6 more months. Pretty sad excuse to reap corporate profits after they gain leverage. Avoid them.

This is a very safe, orderly, well-run storage facility. The location is in a very congested area,…read morebut it is very accessible and I found I could almost always use the covered parking bay when I made a point of visiting in off-hours. The units, hallways, and elevators are spotless. I never had a concern about the temperature or humidity inside the building. I appreciated that there was surveillance in all the hallways, given that it is a very large and cavernous place. In the end, the human element is what makes this facility stand out. I dealt mainly with Mario, and he is super-conscientious and pro-actively gave me every bit of information I needed to use this facility confidently, rent an additional unit, and vacate my spaces economically. I highly recommend this outfit if you live on the north side and looking for storage. To my mind, it's a near perfect arrangement for a reasonable price.

Wow! Night and day when compared to our first storage rental location in this general area. The…read moreLock Up is a super clean, secure and new facility. Easy to reserve a locker online. Helpful and efficient onsite staff (2 people the day when I came to reserve which means that you don't wait for someone to come back to the office). The pricing is market for the space (of course, much higher than suburban locations). Access is easy and there have always been plenty of carts available. Great experience.

I called to inquire about transferring my unit to someone else. The representative explained the…read morechallenges with doing so, which I understood. Because I was driving and unable to write down the options, I asked if he could email the information to both my personal email and the email associated with my account so I could review everything later. Instead, he repeatedly told me that I was not listening to him. The tone and manner in which I was spoken to were extremely unprofessional. I work in customer service every day, so I was genuinely shocked by the way this interaction was handled. My husband was in the car with me and was also shocked by the conversation. He began recording the call and will be forwarding it to Lock Up Storage headquarters for review. There are too many storage options in Chicago to spend my money somewhere I don't feel respected as a customer or person.

Avoid this place. They tell you one price then it's another. i got a hitch put on and had to pay…read more100 'more than the estimate. You can't trust a place that's not honest about its pricing. Also the employees could care less about helping you. It's pretty sad.

N Kedzie Ave. Location: Bottom Line: Well intentioned staff…read morebut disorganized and reacting. U-Haul has a real brand-killing issue on their hands here and in general. Had a confirmed reservation. Show up and the dreaded "system is down". Long wait with no movement. You would think in this biz U-Haul would provide for nimbly switching to good ole manual in-triplicate form-based checkout and input the info later. We punted to reserve and pick up on line using the QR on a poster. Got confirmation in about 10, showed guy at counter and walked out with keys. No instruction where to find vehicle nor method to madness of where to find it. Finally find it. Prepping to go--rear turn signals nor brake lights work! How does a vehicle get checked in to go back out on the road this way?! Someone(s) is/are not doing their job and creating an unsafe condition. Flagged down someone working a forklift in the lot. He went in, another guy came out with new keys. That truck checked out. What could have/should have been a 5-10 minute transaction took 45 minutes putting us even further behind on a move. On the positive side staff remained helpful but reacting to situations that should never have occurred. Added an extra star solely due to the staff's good intentions. Truck condition good overall but you have to have all systems properly working!! U-Haul, no ramp to the truck bed is a killer and lame! Poor to mediocre value for the money. (U-Haul, rather than spending valuable resources putting where to find interesting destinations on the side of your trucks, put those resources into quality assurance, quality control, a safety culture, accountability to a vehicle check-in/check-out process, and a reliable and efficient customer experience. Oh, and ramps on all vehicles 10 ft. and longer!)

Repeat customer and easy to choose what space and size to rent. Long term relationship with the…read morelock up and reasonable prices and choices to select from and exceptionally clean. Meet my expectations.

I am only wondering, why there was/is not a written word about any regular 6-8Months rises!?…read moreJust by last payment in person at the Safegard facility I was told that for the next payment rise of $8,- will be implemented. When asking why and who, there was no answer at all. This facility is useful so far but it seems they push me to move out or else. Any negotiation to find out any solution with the Manager of the facility and the Regional Manager/Illinois/ brought nothing.

Good pricing. Very clean facility. Good hours. Friendly staff. Nice music playing thru the facility.read more

From the owner: Extra Space Storage sets the standard for clean, secure, and hassle-free self storage, and our…read morefacility at 2850 N Ashland Ave is no exception. Our Chicago storage facility offers a large selection of unit sizes with convenient options like climate control and drive-up access. Located near Ashland Ave and W Diversey Pkwy, we're trusted by neighbors in Lake View, Logan Square, Lincoln Park, Bucktown, Avondale, and other surrounding areas. Whether you're moving, downsizing, or decluttering, we're here to make finding the right storage unit quick and simple. Reserve online, give us a call, or stop by the facility today.

Stash-It was a lifesaver for our group! I hosted a work event in Chicago that ended with a Cubs…read moregame, and Carlos (the owner) made luggage storage so easy. They came to our event location, picked up everyone's bags, and stored them just a couple blocks from Wrigley. Totally worth the cost for the convenience--and it was a huge relief for those who had to leave early for flights. Highly recommend Stash-It for any group visiting Wrigleyville!

From the owner: Travel lighter with Stash-it. Whether you're catching a…read moregame at Wrigley Field or exploring Chicago’s vibrant neighborhoods, we’ll take care of the heavy lifting. Stash-it.com is your local luggage logistics partner—offering secure drop-off at our Main site near Wrigley, plus flexible pick-up and delivery services anywhere in the city. We’re here to make your visit smoother, lighter, and totally hassle-free.