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    Extra Space Storage

    4.0 (2 reviews)
    Closed 6:00 am - 10:00 pm
    Updated 3 months ago

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    U-Pack Moving

    U-Pack Moving

    (34 reviews)

    This was my first time using this service. Customer service was amazing! They really worked with…read moreme on every problem that I came across. Example: I needed to change my move dates by 2 days it was incredibly easy to change it. Second example: I was having trouble opening and closing my box. I called the office and they sent someone out immediately to WD 40 it and show me how to correctly close the box. I wasn't completely bringing the handle over to the left. Third example: They issue safety vests to wear while you are loading your boxes. There are semi trucks coming and going with loads of our boxes and merchandise, so you need to be careful and the truckers need to see you. They follow rules for our safety and they do care. Make sure you wear your vest! It was easy to call and speak to customer service. Make sure you have your info ready so they can help you with all the details. I ended up renting 2 boxes from U Pack. My contents all fit inside a 12 foot moving truck that I rented from Home Depot. If you have a lot of furniture you may need to use U Haul to transfer your items. You DO have the option of having the boxes delivered to your home instead of the facility. It was less expensive for me to pack at the facility and transfer to the closest facility in my new state and rent a truck to haul the final distance. There are many options for you to choose from: Renting space in the semi, Having boxes delivered to your home to pack them up to 3 days in advance of moving or you can pack at the facility itself and save more money. The downside? Only getting a couple of days to pack is not enough time. I hope they change this in the future (two weeks would be better). The second downside was when my boxes arrived the Knoxville location didn't set the boxes completely on the pavement they were leaning against U Pack boxes behind mine that slanted them forward. When I opened the boxes all of my items came tumbling out due to the slant. This is NOT U Pack's fault, but the fault of the forklift operator who moved the boxes. I still give this company 5 stars. My boxes arrived quickly to the destination. Very few items were damaged. The customer service was wonderful. The workers from the office workers to truck drivers also really seem to like working for this company. That says a lot. I highly recommend this company for people who are moving by themselves, have to move quickly, moving on a budget, moving to another state or are even moving within the city. They also offered the best rates. They know what they are doing. Cut them some slack nothing is perfect. I had a couple small items that were damaged, but I had to expect that not all of my items would arrive perfect. Pack well and strap it down well. Happy moving.

    Great communicatio. Cheaper and higher quality than U-Haul containers with zero delays at pick up…read more Arrived a week faster than promised. Only negative is that the container is tilted for transport, and no tie-downs are provided. Boxes were crushed from tumbling, though no damage to my items. I recommend Two Guys and a Van for the unload and move to your new home.

    Safeguard Self Storage - Air conditioned and heated storage units of various sizes are available to protect your items from the elements.

    Safeguard Self Storage

    (23 reviews)

    Mike was the only person making sure the facility was running efficiently. So far my only positive…read morecustomer experience as well has been with Mike and one other young gentleman. If you can avoid having to deal with the other employees, you should be able to have a less stressful experience. They are very dismissive, untrained, and tend to give you attitude whenever you need help. I've recently have dealt with an infestation of moths in the unit as well. Upon entry of the building there were a variety of dead bugs in the hallways around certain unit doors. Like I've said, the place has gone downhill at an alarming rate since Mike has left. Never have I had an issue with this location until now.

    Access & Security: 24/7 access is available with enrollment but the standard hours were more than…read moresufficient for us. All access is electronically controlled by PIN pads located throughout the building and each locker has a keyed padlock on it. Depending on your locker size you might get an individually monitored unit alarm, ours had it, smaller lockers might not. The entire building has tons of CCTV cameras located throughout and looks very secure against would be burglars. Cleanliness: Even the bathrooms are secured by PIN pad, if that doesn't tell you the place is kept extremely clean then I don't know what will. Everything is immaculate inside the building with the exception of some scuffs and scratches here and there from people recklessly careening through the halls with loading dollys. Price: I hear it already, I can hear the voices of people saying "that place is expensive" SHUT UP! You get what you pay for. If you want top tier storage with high security and climate control to guarantee that your sensitive vinyl record collection and high end computers stay safe during your move you're going to need a company like Safeguard. Bottom line: YOU GET WHAT YOU PAY FOR! Don't skimp on protecting your stuff if you have high value items. If you're just storing a bunch of boxes of clothes and general housewares you probably don't need a fancy storage provider with climate controlled indoor storage and can go for an outdoor locker. All that said, for what we were storing, records and high value computing and storage arrays along with a plethora of other sensitive electronics it was well worth the extra money knowing our stuff was safely stored under climate controlled lock and key. Location: It's right off the highway which makes it easy to get to with a large truck and their loading dock can accommodate most any truck you can throw at it. Loading Dock: An enclosed loading dock is a nice plus especially when it's suddenly started raining and you want to unload your truck into storage. Unloading dollies are provided and all were in good working order when I was there. Bottom Line: If you are looking for top notch storage this is your place. If you are storing low value items that don't need climate control then you might be better served elsewhere.

    Spark Moving - Smashed crates (about 15 looked like this or worse)

    Spark Moving

    (56 reviews)

    So after I wrote the review I found some large items were ruined and broken. I went thru months of…read moreback and forth emails with their warranty department and never got reimbursed for any of my items. I'm also missing several boxes and some China.

    The saga continues... The following is an email I sent to Spark Moving this evening and CC'd my…read morebroker and support at MovingClaims.Net. I also forwarded this email to the FMCSA where I've already filed a formal complaint. I want Spark to work with us to get the insurance claim filed/settled. To date they have been unresponsive to my broker and MovingClaims. 5/6/19 To whom it may concern (Spark Moving), I am writing to personally address your company about my recent claim with MovingClaims.net and I'm asking your company to be timely and responsive through this process so we can come up with a resolution sooner rather than later. Missing items: 55in Westinghouse TV Kitchen box: Mr. Coffee coffee maker, 3 Yeti 20oz travel mugs, 1 Arctic 20oz travel mug. I had to send back items on 2 occasions during the delivery because the driver tried giving me items that weren't mine. I'm assuming that's where my TV and missing kitchen box went. Damaged items: Broken sectional couch frame and torn fabric (underside), torn fabric headboard, Sanyo WiFi ready blue ray player broken, some bowls broken, glasses cracked/broken. And kitchen table top cracked and scratched (clearly dropped). *I have pictures of all of these damages. Unfulfilled paid work/Other: Your delivery driver (one worker) dropped my items and did not reassemble any of the furniture. A new local acquaintance I met here helped your driver unload the truck. There were also several delivery delays causing me to miss or rearrange work. Hopefully we can resolve this through movingclaims.net and further legal action will not be required. Thank you in advance for your cooperation. Ashley M. McDonough, MBA 5/10/19 I am having an impossible time getting Spark to reply to emails so we can move forward with my claim. I've asked multiple times for them to provide me with the required documentation and they are flat out being non-responsive. The broker who has been semi-useful up to this point is no longer being useful either. DO NOT USE GOLD STANDARD RELOCATION. Now that the move is done they have quit on their responsibilities to help me with things like claims. Furthermore they did zero vetting on this joke of a company (Spark Moving). Spark HAD a Facebook page but had since deleted since so many people fucked out by then we're communicating and organizing to file a class action lawsuit. Do not use this company. If you were one of the people talking on Facebook and want to organize a lawsuit let's exchange emails and move forward. I'm attaching the email I've sent multiple times requesting docume

    Extra Space Storage - selfstorage - Updated September 2026

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