You refused to give me the $1 first month promo. After a long long discussion I finally received my $250 credit. Today the location representative helped me swap units because of a defective entryway to the unit they originally gave me. After the paperwork was done Public Storge once again charged me another $ 251 charge even though i only swapped units. I did not puchase another unit. The CSR at your 800 # refused to help me. You are ripping people off every day. Worst experience you are absolutely taking advantage of people and I want $251 refunded to me read more

Its was an easy process online between setting up the account and payment. They also have an insurance policy til you get your own or just want to stick with theirs. When my mother went on our move in date the employee that helped was amazing with everything. I'd highly recommend anyone to this storage unit. read more

I'm giving them one star because I can't give them less. The customer service is deplorable. Do not come here. Their storage is fine, it's just your average storage place but their customer service is TERRIBLE. I did all of my due diligence, talked with the folks, all I had to do was sign the paperwork and I'm in. They must have called me 6 times this week to make sure I was coming in Thursday. I get here and there is a sign on the door saying they'll return at 3:30. No problem, people need lunch! So I run an errand. Come back at 3:30, still not open. Okay, people run late, I'm human. So I sit here. 45 minutes later and I'm sitting here calling, getting no one. The phone number listed is for Lombard. The website says the property manager lives on site. Cool, that's not really helping me now. I'm a patient person but this is obnoxious. There are other people waiting here too. It's ridiculous. Get your stuff together. ** Adding later to this already bad review: once they finally opened, the guys starts making all sorts of jokes about how people want the back units so people can't see what they have in them. It's not in a great neighborhood so whatever but I just say, "O I'm good. Totally legal". To this the guys responds with "if you don't want it, I'll just take it off your hands". Great way to instill a sense of security in me. Do not go here. It's trash. read more

Serves its purpose. Nothing fancy. Provides a decent, secure area to store belongings. The location is convenient to get to with decent gate access hours (6am-9pm). I have had things there for years with only one incident where my unit flooded due to the snow melting and excessive rain. I was notified immediately and they assisted with cleaning out the unit, washing it down and helping us put our things back. Other than the rates going up every year,I have no complaints. read more

This review may be premature as I just rented my unit a few days ago, but the lady Samantha at the front desk is AWESOME!!!!! I reserved a 5x10 online, she called to confirm move in so she'd be there when I arrived. I got there & needed to see the space because I'm storing 2 Harleys. The 5x10 was too small. She called other stores to see if they had units smaller than her next size which was 10x15, the other stores were book. So I took the 10x15. She was VERY HELPFUL & accommodating. She knew her customers who came in by name. I'd recommend this storage facility to others. read more

Service property management Anita was really nice and professional

Excellent friendly service. Very helpful, patient. Face mask in place. Professional clear explanations.

I wish I could give zero stars. This is not a trustworthy company and your belongings will not be secured. When we signed our contract we were told the costs never go up. Flash forward a couple of months and the prices jumped 25%. My storage unit flooded and I wasn't contacted for 4 days. After it flooded, it was difficult to get anyone on the phone because Public Storage staff and managers don't take live calls. The hours of the facility changed without notice, so when we went to get the last of our things we couldn't get in to our unit. Public Storage does not operate an ethical business. They do the absolute least they can and make excuses instead of demonstrating and customer service. I would be embarrassed to work for that company. I am glad to be done with them! read more

I have now rented my 2nd Unit here. This is a very clean and safe storage facility with very professional, helpful and friendly staff. Ruby handled this rental smooth and totally hassle free. I have several closer storage choices but because of my previous experience here I chose to rent here again. read more

Awesome customer service and if you're lucky, Elliot is very accommodating!

For a year and a half I rented a storage bin at the Public Storage facility in Broadview, Illinois. When it came time for me to remove my items and close out the storage bin, I was not sure what the procedure was and whom I needed to talk to. Anita, Brittany, and John the sales associates were awesome, they provided me with the necessary information needed to close out my account hassle free and without any complications. The customer service that they provided was excellent and helpful. My sister was looking for a storage facility to place her belongs in, I suggested that she contact the Public Storage facility in Broadview, Illinois, she did and she received excellent service as well. We both were satisfied. Thank you again Anita, Brittany and John for superb service! read more

So this was my First time having a storage so I'm new to this. I just want customers to know that I booked my Storage online for one Price and I was tode bye the Manager of the Broadview Location that the price would be the same for the entire time I occupied the unit. Well They Lied. I've had my Storage for Only 5months Now and the Price has increased. And they tode me that theirs nothing I can do about it..... I called their customer service and Still no help. I was tode that I should have read my agreement and it states that the price and increase at any time. It's at Public Storage discretion. I'm Don't understand how is this possible and Why would a Manager point blank Lie to me about this. First time for everything. I plan on getting my things out and Never using them again. I just want other Customers to know what Happens when u Rent a storage unit with this Company. They are a ripe off read more