February 2025-April 2025: four service calls later, with technicians coming out and doing work - finding the leak, but then wanting to charge me overtime to fix it. 2nd service call refused to do the work, 3rd same, fourth fixed a leak but clearly not all of them as the hot tub still leaks. Won't give you an arrival time, I spent 4 days waiting for an American Sales technician to not fixed a hot tub they came out to do. What kind of business model/scam is that? Thank god I work from home but how is anyone with office hours outside of their house supposed to get this fixed? It's 3 years old, warranty expires in two years. It's a Hot Springs Aria. I'm Starting to believe they sold us a lemon and don't want to fix it just biding their time read more

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Rude, rude, plain rude. Every time I buy something there which is not too often I leave with a bad taste and the people that work there all suck. They act like they're doing you some big favor when you're paying good money for the products and God forbid you have a problem they just blow you off. Don't buy anything at the store very ignorant people work there. After you pay for the product they will not deal with solving the problem. Final or not. read more

Had an issue with the silicone rings in the pool filter. Joe was quick to fix my issue and super informative! definitely recommend

Joe P. was fantastic! As a Senior Product Consultant, he was attentive, informative, and super helpful during our pool purchase. He answered all our questions and made the process stress-free. Joe's professionalism and friendliness made our experience at American Sale a 10/10. Thank you, Joe! read more

Called the Bridgeview location this morning looking for a very specific sized solar cover. Spoke to a young man who was very professional and kind. His customer service was above and beyond. When I got to the store later on, he had the item ready and also helped me locate everything else I needed. He assisted me to my car and I asked his name. It was Melvin. In a world where customer service and genuine kindness often sadly lacks, Melvin was a bright spot in my day. read more

Joe was wonderful. He helped us buy the perfect size pool cover. Very nice and helpful.

I just left American sale bought a pool from Joe P. What an amazing guy very helpful although he was incredibly busy. I will be stopping here again and I will request him. read more

An amazing experience to buy on this location! Jessica, the General Manager is both kind and very knowledgeable on all the products they sell. She was never pushy but answered all the questions and gave us all the necessary information we need on the pools and hot tubs. She made sure that what we are getting is what we need and the price point is fair in today's market. We highly recommend this location and we commend Jessica for her genuine and the right way to sell the items they have! She is truly an asset to this company! read more

Maia was very helpful and answered all of our questions. She was able to find the product we wanted and we ended up purchasing it.

great service ! Joey was outstanding , very knowledgeable. Definitely recommend this location and saleman for all your outdoor needs

This is a company that will treat you well when they are selling to you, and treat you with total disdain afterward. Avoid them at all costs. Our salesperson Jeff Thome was very helpful and flexible in working with us on our recent hot tub purchase. The store had a great selection. Unfortunately, that was the end of the good experience. The service team repeatedly messed up the installation of the tub and ignored our email, text, and phone requests for help for six weeks. First, they didn't ship the tub with all of the parts. Then their negligence led to the tub freezing during a storm, which broke multiple parts inside of the tub and led to leaking. Then, they decided they were no longer willing to help us repair the mistakes they caused. I was forced to bring in an outside vendor and spend $2,800 to repair all the damage that American Sale had caused. (That outside vendor confirmed all this damage was totally preventable had American Sale done their job.) It took four months from the installation until I was finally able to use the tub. When I contacted American Sale and asked them to reimburse me for the damage they caused, they responded "we feel that we have handled all your requests and communicated very effectively." This company doesn't care about its customers at all. read more

American Sale - Bridgeview - Damage to the internal components because of American Sale's negligence. We had to bring in an outside vendor to repair for $2800. - Hot Tub & Pool Near Me - Bridgeview, Illinois

Outstanding service by who I end up learning was the manager of the store, Cassie. On point. Totally obsessed with serving us above and beyond. We wanted some Xmas decor that they had run out of. She offered to call other stores to find it and then have it delivered there. Wow. Then we asked for advice with some Xmas tree questions. All honest and great recommendations. It's funny. We spent $180 dollars there, on things that we really didn't need. And we did happily because she kept suggesting wonderful ideas. If you go there ask for her. Cassie. Other sales staff were also great. You will not be disappointed What good looks like! read more

It's that time again to open my pool and needed a few supplies. I absolutely love the staff here. I had a few questions and they not only accurately helped me but were so very friendly and eager to assist! I'm sure I will be back through the summer! read more

Mia was so helpful and the entire team at the Bridgeview store are so nice! Thanks for great customer service.

Alaways great service! Thank you Katerina for providing great service on my visit! Can't wait to shop for my Christmas decor.

Sal is absolutely amazing! She took the time to really help me with a part for my pump. I can't thank you enough Sal!

Well they had no problem taking our money but the installer did not put a part on the pool so we could hook up the filter so we couldn't fill it. Many phone calls and texts 5 days later we still do not have the part . No apology- just you have people ahead of you drive 45 minutes come pick it up . I spent over 4K gee maybe fed ex it ? Oh and don't bother to fill in the bird eye survey they send they don't post the bad ones ! Thanks for garbage service Jessica ! Left a message with the district manager at corporate maybe next week we are still waiting ??? read more

Sal is amazing! She is so knowledgeable and answered all of our questions. Can't wait for our new pool

Experienced a very friendly and helpful staff at the Bridgeview Store. Excellent customer service.

The store workers were very polite and professional. They held me with what I needed also pick out the swimming pool that I wanted.

I wouldn't recommend American Sales to anyone! Their installer Sergio left my yard a big mess. Said he would be back the next morning to clean up. Not true! I bought them lunch and gave him a very generous tip. Wish I hadn't. Customer service is awful. Bad experience all the way around!! read more

American Sale - Bridgeview - Hot Tub & Pool Near Me - Bridgeview, Illinois

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THEY DONT HAVE POOL PUMPS HERE, SO DO NOT BUY PRODUCTS FROM HERE!!!! ------------ Today April 27th before 3:46pm, the Owner Bridget told me that they dont have pool pumps of a pool we bought here a few years ago. But to come NEXT YEAR TO BUY A PUMP. Without opening the computer to see which pump. I asked to speak to an owner, she said she IS the owner. ------------ THIS BUSINESS WILL NOT LAST LONG. * They do not have pool pumps this year, but they say they will have some next year! THAT'S WHAT I WAS TOLD! read more

The store manager Willie and his colleague, Ryan, were great to work with. With the extension of "shelter in place" through the end of April our family was interested in a Springfree trampoline. American Sale had various promotions and 0% financing available and we worked with Willie and Ryan to purchase one. They provided great customer service, communication and responded to all our questions promptly. Visit Willie and Ryan if you're in the market for a trampoline from American Sale. read more

American Sale - Bridgeview - Springfree 10x10 Trampoline. - Hot Tub & Pool Near Me - Bridgeview, Illinois

Worst customer service I have ever received. Nothing but issues and complaints from day one. Also, called customer service and emailed everyday and never got a repose. They use unreliable companies that illegally dug on my property and left me with a mess. When I complained, corporate decided to call my installer, NEVER ME , and cancel my install because they didn't like my bad review on Yelp. Do you self a HUGE favor and go to Great Escape. American Sale is garbage and this how they treat a first responder. read more

American Sale - Bridgeview - Exposed wires left by the digging company after illegally digging in my backyard. - Hot Tub & Pool Near Me - Bridgeview, Illinois

I have mixed feeling about this place. I received great customer service when buying my pool. I received help when my pool installation was not as hoped. My issue is that they are aware that Midwest pool are not returning customers calls and are doing bad installs and are still selling pool and buyers are mot aware how many customers have cancelled their orders. My husband had an issue with our skimmer leaking 3 days after install. We went there because this is where we made our purchase and because the installers would not call us back. When the salesman informed my he understood why he was upset, and apparently wasn't the only one, told my husband they were aware of issue, " but what are we supposed to do? Stop selling pools?" read more

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Planning on purchasing our first above ground pool. Like any smart consumer , we are going around and price comparing and doing our research . Our first stop was the Great Escape. Sales person , Ray was so nice and gave us great information. Prices were also marked right on each pool. They also had installation prices listed for each size pool. Didn't feel pressure or mislead. Our next stop was American Sales and was the complete opposite experience. Had to get prices on each and every pool we were interested in. I asked why the prices aren't up front and there was nothing physical I could have showing prices. She blatantly told me because there was once a Great Escape across the street and people would come in and price compare... Ummmm okay ... Well I like the upfront pricing. I guess I'll be purchasing at a place that doesn't feel they need to hide prices from smart consumers. read more

Came to Bridgeview store and bought a pool from Cassie Santana today and it was excellent. She took her time to walk me through all that comes with a pool and I cannot have felt safer. Awesome buy!! read more

After three visits and over a month of waiting and a lot of b.s.. I gave up on willie the store manager and went to The great escape.

Ever time I've gone there, the workers have either been rude, or oblivious about the products they're selling. And for those who might not know, if a package has been opened, regardless of whether you have the receipt or not, they don't offer refunds or store credit. read more

I would like to thank you Michael Keith for the great service you gave me earlier this week!

DO NOT GO THERE! The worst customer service in the history of mankind. These people only care about one thing only-taking your money. We purchased a pool from them in March, they had their third party installer install it. American Sale washes their hands after they deliver the pool. The pool was not level. We went to the Bridgeview store and the apathetic store manager said "you gotta call customer service". We called several times no one got back to us. Finally after talking to the salesperson, who probably is too good to work there and should find a better company to work for, we received a call from customer service. This was one month later. They said that we had to take it up with the installer. We told them that we wanted American Sale to take it up with the installer because he was a rude to my wife and had little care of our property. Six weeks after the installation, the installer calls and leaves a message. We returned the call, only to be told by an employee there that a note about our case was left by the owner that he wasn't going to come out to our house. We were left with no choice but to have the charge on the our credit card reversed. Citi granted a conditional reversal, pending their investigation. One month later, American Sale did not contest the dispute, and Citi stated that the conditional reversal was permanent. One week later, we received notice from a collection agency. In the mean time, we hired our own installer to correct the poorly installed pool. After explaining all of this to the collection agency we received an email from the field manager that they want to correct the problem. This was August now. We told him we fixed the problem ourselves. They had the original installer call at 6am wanting to come out to look at it now. We told him we fixed it ourselves and not to set foot on our property. For fear of having our credit rating affected, we paid the pool in full after paying additionally to correct their poor work. Bottom line, go somewhere else. Go to Great Escape, Leslie's Pools, Russo's Pools, or shop online. read more

We bought a pool from Jeff at American Sale. He was awesome, everything was done fast and he advised us of the best options. Such a kind guy and very understanding when we weren't able to make it out the first day we scheduled. He instructed us on how to do the credit application online and as we went back and forth on which pool to get, he was extremely patient. The guys that came out to setup the pool did the work fast and did a pretty decent clean up job. read more

My family bought an Intex pool 24x12x52 with sand filter system on 6/22/2022. When we bought this pool we were told it came with a 2 yr warranty as well as the filter. This information was also inside the box in the manuals. Last week my filter started to make a really bad noise. We called American Sales and were told to call Intex. We called Intex 3 times and argued multiple times because according to Intex American sale is not an authorized seller of theirs, therefore we have to go through American Sale. We called the store just to keep being told to call Intex even though we were telling them what Intex said. Finally someone named Maggie gave us American sale cooperate number. We called cooperate and they said they would have to have someone call us back within 48hrs to help resolve the issue. This was last week and we still have not heard back. DO NOT BUY INTEX BRAND FROM THIS ESTABLISHMENT. One of these companies is lying and no one seems to know anything unless it has to do with taking more of your money. read more

As a kid, I always loved going to this store because it was the coolest place ever to be at and look at neat stuff for your pool and outdoor stuff. Haven't been here in well over 10 years since a storm ruined our pool and this place still is really cool to visit, helpful associates, tons of great products and tons of things you'd never think you need to beautify your home or getting outdoor decor. Love this place. read more

Shanice did an amazing job in helping us find the perfect tree for our home. Thank you very much

I found a place long ago in Indiana,near Bremen Indiana,which I liked a lot.It was in a place they call rent town ,at Yoder's grocery store and outside benches to swing on.We really enjoyed the food and everything we bought there.It was not to far from Nap a née Indiana on US route #6.This area has a lot of Amish Farmers and the region and vicinity is very clean.And Yoder's grocery store has some of the best Amish cooks in the State of Indiana.We do like some of their food which is very delicious.If you go their you will be very satisfied with everything .Respectfully Bernard J Michalski. Everyone should try Amish Food once in awhile ,they might like it a lot.Their is so much to see at yoder's grocery store and all the outside home made furniture and things people really like.And their all home made furniture objects that are built good and great.Yours truly BJM.If you want comfort food and satisfaction with the best service on the premises ,with jovial people you have to go to Rent town Indiana at Yoder's food and grocery store.You won't be sorry.You will feel good and full of joy with the Amish people.Try it when you get a chance.Warmest Regards Bernard J Michalski. read more

If you are going to limit the amount of chlorine per person then take the bags out of the boxes instead of leaving the bags in sealed boxes

We purchased a Hot Spring spa from American Sale Bridgeview and could not be more grateful to their fantastic team! From the beginning, Meagan and her sales team were very knowledgeable, practical, and generous with their time. They answered all of our questions thoroughly, and helped guide us toward a great spa for our family. The delivery process was very smooth thanks to Randi, who was incredibly friendly, responsive, and helpful with accommodating our scheduling needs. Most impressively, when we discovered a factory flaw in the spa on the first night (a foam leak), we felt tremendously well taken care of by American Sale. Randi actually opened a service order for us at 6:30 in the morning (!) after getting my late-night message about the problem. Jennifer in the Service Department also reached out to us right away by phone, and was very helpful, friendly, and supportive--even bumping up our service time so that we would have a same-day visit. She and Randi stayed in close communication with us while working with the manufacturer to have our spa quickly and conveniently replaced. Facing a foam leak is never ideal, but it was wonderful to realize we were in such great hands with American Sale. We truly couldn't be more grateful to Randi and Jennifer for their support. Our new spa is exceeding our expectations, and we look forward to working with American Sale Bridgeview for years to come. We highly recommend this wonderful team!!! read more

It's sadly the end of the pool season! Aww man! This store is great for seasonal items from inflatable snowmen in the winter to floats in the summer. There is a great collection of seasonal items! There is stuff for the inside of your house as well! The service is great! The staff are friendly, and they ask great answers if the customers have questions. All in all, great store with great service. I will be back soon. read more

I will never use American sale for anything ever again. I was sold a pool by Casandra from the Bridgeview store. She was on top of every question I had and even called me on her day off.. and was very enthusiastic about making the sale. She told me via text (so I have proof of all of this) that my pool Would be installed last week of May first week of June the latest! As soon as the ink was dry on the contract it was like we were invisible. I had a few questions about my heater that came damaged and my delivery date. She refused to answer any of my texts. I also could not reach anyone at the store by phone. I emailed multiple times and did not receive any response until weeks later. Worst customer service I have ever received. I had more questions later regarding my installation, again no response. No answer to my texts, emails or phone calls. My pool was delivered almost immediately so May 14th.. it sat in my yard for almost two months! Pool just got installed today July 2nd. Pool installation was acceptable, but they are not from American Sale, they are their own company. All boxes decaying from sitting out in the rain and sun. Only response when I did finally talk to someone responding to my email is that they are very busy. Really? A busy pool season? Shocking! WORST EXPERIENCE EVER. I recommend that people go elsewhere to buy a pool. It was very obvious that they made the sale and I was no longer their concern. read more