Had the pleasure of having this Public Storage location be my work storage unit for 1.5 years!…read moreConvenient parking, all indoor units, incredible staff, clean area - everything was great! Also had to leave a review because the manager, Melanie, is literally the best property manager I have ever worked with about a storage unit, or anything for that matter. She was SO attentive, kind, helpful, and on top of everything. I was nervous about moving out of a storage unit for the first time and how the process goes (I didn't want to miss any steps or mess something up and be hit with a fee) but Melanie made moving out a BREEZE. I had a unique situation, too, because my storage unit was originally in someone else's name, plus I had some large things in my storage unit that wouldn't fit in my car or family's car. She explained everything to me and said she'll call me later before 6pm to touch base with me so I'm 100% set (she also had to make a few phone calls). She helped me resolve everything and if I didn't have to move storage units due to a work location issue, I'd still be here! Thank you Melanie for being extremely helpful and going above and beyond; definitely leaving Public Storage with an amazing experience in mind.

Staff members were very professional and communicated clearly the process. I love the app and being…read moreable to enter and exit the gate that way. So convenient!

Needed a storage locker on a short timeline. The reservation process was very easy and the front…read moredesk was professional and friendly.

Great service and facility for a good price and near major intersections to make moving back and…read moreforth easy

I've been here at storage-mart for a while now and I have no complaints. The staff are super…read morefriendly and helpful the storage manager is a phenomenal guy. If I may say give the manager and staff time to get what they need to get done. I'm glad I found this storage building. I love it here.

I would not recommend Storage Mart, huge late fee for the 1st time i was ever late....no matter how…read morelong you are a customer, they don't care..

The Ladies at U-Stor-it were awesome. They were able to work with me through a tough situation and…read moreoffered me a great parking spot for a great price. Their facilities are new and very convenient to expressways. The lots are super clean and secured. This place will be a pleasure to store my RV!

The place is clean and seems secure. Unfortunately, mold has grown on most of my furniture there…read moreover the past several months while we were out of town. It started at the floor level and has crept up about 6-8" on the furniture. I sent them pictures of it and asked them to call me. They did not call. When I called them about it they said I can submit a claim to my insurance. They say they keep the humidity at 55%, but this cannot be accurate, as the mold would not grow at that level. Lately the place smells musty when you walk in, so clearly there is a problem. It did not used to smell that way before. They offered no mitigation and said they have nothing to offer me. A real disappointment.

Nate was fantastic and made our first visit the most welcoming! Facility is very nice! Highly…read morerecommended.

Very easy to set up; easy to access the unit when we needed to. Best of all, when we no longer…read moreneeded the storage, the cancellation process was extremely easy. We used our storage unit for 5 months and I would do it again.

INFESTED WITH MICE! DO NOT USE THIS STORAGE COMPANY! All of my belongings that I owned were in a…read moreunit at this facility and they were all ruined, chewed or contaminated with mouse feces/urine. It has now cost me thousands with damages, dry cleaning bills, health bills, etc. I even paid extra for a climate controlled unit thinking my belongings would be safe, but do not trust this place. I also paid for insurance and the manager Val and regional Manager Michelle have ignored my emails, phone calls and voicemails to discuss and submit a claim for the insurance I paid for. Everything I own and have worked hard for was completely ruined days before Christmas and they don't even have the decency to return a phone call. I am appalled that a business can be run in such a manner. Save yourself the heartache and sleepless nights from stress and choose a different company! Update: I finally received a call back, but it was only after I wrote a bad review. That right there shows you their business approach. It takes someone to be in tears writing a poor review to get any customer service. During the call there was no sympathy, no compassion, purely blaming me. It ended up heated and I am normally a very calm, nice person. If they spent more time tending to their customers in the first place than removing actual legitimate poor reviews on their company they wouldn't end up with such an angry customer. Again save yourself the heartache and stress, choose Uhaul

My son gave us a week's notice that he was moving home. After checking out storage units in Lisle,…read morethis one seemed the best price wise and ratings wise. I booked a uni online Friday night, and went in person on Saturday. Could not have been a better experience. Clean place, very helpful staff. uding the truck this weekend to move in. Highly recommen.

Pedro and Abel we're so helpful and we're able to I get me a excellent deal on my storage space. I…read morehighly recommend them please ask for them.

When I first moved my things into this storage place I was relieved to find a clean, friendly…read moreenvironment to store my belongings. Management was friendly and the price was perfect for my 10x10 unit. It started at $54/month and then after a few months it went up to $64/month. No biggie. Then things started to change. Last month I found a dead mouse in my unit. The manager came and cleaned it up, but I was still quite disgusted. They did give me a discount on my next month of rent there, so that helped a little. I was initially going to post a review when I found the mouse, but I decided to be gracious. Now they have the GALL to not only increase my monthly rent, but DOUBLE it! So now instead of paying $64/month, they have gouged their price to $128/month without ANY upgrades or changes in their end. This place is an absolute rip off. As soon as you move in, they will expeditiously increase your rent and then eventually double it! Do not rent here! I can't wait to move out! Terrible ethics and terrible management! I've been a wonderful tenant and they STILL doubled their rent. Absolutely unacceptable.

Got a debt collection letter in the mail a year after I moved out of this place. I settled all…read moreaccounts and moved my stuff out without any dispute on payments at the time. Never heard a word from them on any money issues. These guys won't even let you store your stuff if you don't pay beforehand. If you are a day late, they double lock it until you pay. They have a month to month plan so it is actually not possible to owe them money unless they are holding your belongings hostage. They will eventually sell off your belongings to get their money back. Obviously I got all my belongs and walked out the door with a cordial goodbye from their staff at the time. So it bewilders me how they possibly have an overdue account that they issued to collections from me. EDIT: I contacted them at their info email address and they said they have a new debt collection company and that this was a mistake. I had a good experience with this company in terms of customer service other than this flub. I don't expect to get any more letters about this issue so it should be resolved.

One of the same things happened to me my unit was broken into and my stuff was stolen . The way I…read morenoticed it is when I got to my unit there was a different lock on my unit so I got management to cut the lock off and all of my stuff was gone . The bad thing of it is there's a camera right there and for some reason they say their cameras glitched out at the time that my stuff was stolen . After that they went up on my rent and then I went to pay my bill on the day of the due date which is the first and they charged me a late fee because it was after 5:00 when I did it over the phone . This place is crooked and if someone what you having your unit you might lose it stay away if you like your stuff