IF you're looking for a storage place to store stuff. DO YOUR RESEARCH and know what you're going…read moreto get. I have been a customer at Safeguard Self Storage in Lyons, IL for around 7 years so I have seen it all. I've seen managers come and go. I've seen doors get hit and take a month to get repaired. I've seen doors just break and take months to get repaired. I've seen managers park their car in the drive in bay. I've also heard from an old manager that the employees at the locations have no control over temperatures in the facility as a company in Florida took it over. I've pretty much seen it all, but there is more to it. When covid, rents were frozen in residential places since working was hard for most people. At Safeguard they continued to increase rent throughout covid. My units alone saw 2 increases during it of at least 10%. This past year they renovated some areas of their building including the main office and changing out the fire extinguisher. When it came to installing the new fire extinguisher boxes there was no notification from them about cutting into customers units. In one go, I had two units cut into with boxes and paper on the other side of the metal. Sparks from the grinder could've started my stuff on fire. For a month after, I could not close one of my units properly. It took them multiple complaints to fix the issue. Shortly after this happened I got a letter of increase on two of my units. I spoke to the manager, at the time, about this and due to my units getting cut. Over the phone, she told me one of my units would see the increase and the other would not. This was back in June and we are now almost in October. Even after multiple inquiries about this they have not corrected the issue nor have they acknowledged this. One of the biggest issues I've had besides this was the temperatures. Their units are supposed to be climate controlled and is publicly stated on their website to be "Heated and air conditioned units." The temperatures this past summer have been the absolute worst they have ever been in 7 years. Even on days that it was 64 degrees out, in the morning, the units were 75 degrees with a humidity of 50%. This means that they have their units programmed to stay around 75 degree and it rarely goes below that, especially during the day. I have even spoke to the Regional Vice President about this. In one email (attached as photo), He claims that this has how it's always been throughout my stay at their facility, but in prior years the temperature next went above 70-72 degrees during the summer and in the winter never went below 58 (which in reality is super cold). In his email he also states "These spaces do not provide consistent internal temperature or humidity control." If they do not provide consistent temperatures then how come they are moreso consistently at 75 degrees with the off chance that it changes +/- 2 degrees? This is caused by the temperature being set at a certain temperature. With the temperatures being set to not really go below 75 degrees shows that they are not really climate controlled or even heated/cooled. I have even been told via a phone call with Kevin that their units are "heated/cooled" for the items being stored and not for the people coming into their facility whether it's a potentially new client or one thats been here for years. While also being told "Also, we have had no other customers that have complained about the temperature settings." How are customers supposed to know the exact temperature of the units since the company doesn't publicly display it on each floor? They won't unless they buy a device like I did. Being in there for 2 minutes would cause you to sweat instantly. They literally do not care about their customers or the items you have stored in your units. All they care about is increasing your rent and earning more money, even during the covid pandemic. Even their employees hate going up to units as they know how humid it is in there and they stay in the offices 99% of the time where it's actually air conditioned. They even agree that it's ridiculous how the temps are up there, but they aren't able to do anything about it. So they just sit there without saying anything and taking home checks.

was a great experience & very smooth, Kelly at safeguard was super helpful & made the whole…read moresituation a smooth one, highly recommended if you need storage in the area

We rented 2 units at the Willowbrook location while between moves. Both gentlemen who work at this…read morelocation are extremely helpful and friendly. The units are clean and well-maintained, and I would absolutely use them again if the need arises. Would highly recommend this location to anyone!

Just left the Willowbrook location and spoke with AL again and he really helped me and he was so…read moreunderstanding and kind to me I'm so happy with my storage unit now and the switch was wonderful for me being as I am handicapped in a wheelchair AL mad it seem so easy for me and now my unit is right near the washroom which is an asset to me.The price and conditions of my unit is wonderful.

Needed a storage locker on a short timeline. The reservation process was very easy and the front…read moredesk was professional and friendly.

Great service and facility for a good price and near major intersections to make moving back and…read moreforth easy

Sign-up online the night before and showed up unannounced when they opened the next day. Brittany…read morealready knew my name and had reviewed my information, even fixing up a typo I had entered. She walked me through the inside units and showed me options so I would be certain what I wanted. I had a zillion questions as I had never rented storage before and she was very patient with me. Feel like I made the right choice and Brittany's service was a big part of my comfort. Now the move-in :(

Stay away! The rate is a bait and switch and every time you call, no matter who you speak with,…read moreit's the same answer, "There's nothing I can do, our leases are month to month." The non-promo rate for a 10'x10' unit with overhead door on their website is $120/month. This month, they've just raised my rent AGAIN by $40! The same unit the advertise as $120/month is $286.65! I have been there for 2 years while I'm working out of state & they just keep raising the rent & I cost them nothing, I'm not even using the electric gate to get in to the property. Do NOT rent here!

Large corporate business that raises rates excessively after "move-in" enticements…read more Be aware they do not "prorate" if you move out before next months rent is due. Win-win for this business. Glad to be done paying for rental storage unit.

Great customer service. The unit was clean and easily accessible. Great experience. Would rent here…read moreagain! Thank you Theresa!!

This place is the worst storage facility I've ever had business with! They put a padlock on your…read morestuff if you're a week late and if you want to pay a past due balance they won't let you, they want ALL the rent upfront before they unlock your shit!! They are rude, especially the District Manager at this particular location and there is absolutely nothing you can do, if you don't pay then they impose a lien fee of $100 and then break your lock with a drill. After that they post something online about an auction to sell your stuff, WTF!!! Bottom line.......they will not work with you if you've fallen behind which is just wrong!! How about some decency and kind customer service!!?? I wouldn't recommend anyone storing there dirty underwear at this place!!

From the owner: CubeSmart Self Storage of Willowbrook, IL offers affordable self storage with premium amenities…read more Our 7605 S Quincy St location has many storage units, including climate controlled storage units and vehicle storage units suited for car, motorcycle, and trailer storage. We also offer a variety of moving supplies like tape, boxes, and bubble wrap. With over 1,000 stores nationwide, CubeSmart Self Storage is one of the most trusted names in self storage. Reserve your storage space online or drop by today!

Clean, safe, great customer service and affordable. Would highly recommend over the Public…read moreStorage!!

Staff was great and easy to deal with. Respectfully answered all of my many questions. Gave an easy…read moreto follow tour as well. Highly recommend.

I vehemently do not recommend this facility. I initially rented a 10x10 storage space for an…read moreintroductory rate of $57 monthly. Within 13 months that rate increased to $151 monthly. When I asked about the significant rate increase (almost tripled), I was told I could move my belongings to a different unit to receive an introductory rate. What a scam! I never would have rented a space at the rate increase. I'm an older, retired woman who would have to hire someone to move my belongings. Please do not give your business to this facility. I was enticed to rent my space by the lower rate and then taken advantage of and not treated with good faith. I will be out by June 1st.

I am very disappointed. I was not able to get access to my storage unit. The gate would not open…read more I've tried several time and another customer behind me tried his access code but still not able to. No one was in the office at least let me through the gate door, that staff may have appointments other locations. So i asked if this like an emergency could someone come and let me throughthat gate. I was told no and thatbshe wpuld put a ticket in and that i would have to come. So I would rent a vehicle again, pay gas again to get to my property. . I appreciate her placing the ticket for me. Just such of a time and money inconvenience

1 Star -- Loyalty Apparently Comes With a Penalty…read more I am absolutely disgusted by the way Safeguard Self Storage treats long-term customers. I started renting my unit in September 2020 for $110 per month. Nearly six years later, after NEVER missing or being late on a payment, I received a letter casually informing me that my monthly charge is increasing to $657. Let that sink in. $657 a month for the SAME unit, on the SAME floor, with ZERO improvements, ZERO upgrades, and absolutely nothing different to justify this outrageous increase. Then comes the real slap in the face. This letter talks about how rent increases are only made "when absolutely necessary" and after "serious consideration" of customers facing economic hardship. Yet when I went online to price the EXACT SAME UNIT, I was quoted an introductory rate of $150 and a standard rate of only $319 after the promotion. So new customers pay $319... while loyal customers with perfect payment history are expected to pay $657? That's a $388 difference for literally the same space. This isn't "customer appreciation." It isn't "serious consideration." It feels like exploiting loyal renters because you assume moving out is too inconvenient. And the cherry on top? The letter warns about late fees and thanks me for my "continued patronage" -- as if I should feel grateful for being charged more than DOUBLE the advertised standard rate after years of on-time payments. Businesses love to talk about loyalty until it affects their profits. If you rent here, watch your rates closely. Apparently staying loyal just makes you a target for endless increases.

They are renting units online, but no one is here to grant you access. My car is loaded and I can't…read moreget access. sign says temporarily closed. What is going on here?

Nate was fantastic and made our first visit the most welcoming! Facility is very nice! Highly…read morerecommended.

Very easy to set up; easy to access the unit when we needed to. Best of all, when we no longer…read moreneeded the storage, the cancellation process was extremely easy. We used our storage unit for 5 months and I would do it again.