[Edit: The regional mgr issued a refund of the last month's rent, which is appreciated, and for…read morethat action I'll move the 1 star to a 2 star, even though we suffered far more financial loss than that one month due to staff errors.] We'd never rent here again! We have been on the road for several years and couldn't move out of this location, otherwise we would have. The staff cost us a LOT of money! We moved from a small unit to two larger units, then had relatives come by and take things out while we traveled. When they got us down to one large unit, we asked staff to make sure that we had the same gate access code. The person we talked to (Leo?) assured us that would be the case. A family member rented a truck and brought a friend out from Chicago to pick up some things. They couldn't get in, and since it was the weekend, nobody was in the office. So they wasted the cost of the truck rental and their time. Then after we got that straightened out, we were able to downsize to one smaller unit. I called Leo again, and he assured me that the gate code would be the same. Again, the relative rented another truck and got a helper - guess what, the gate code had been changed again, even though Leo promised us it wouldn't be. Asked point blank, Leo said he had no idea that gate codes changed automatically when renters moved into different units. It wasn't until AFTER this that we were told about the kiosk in the office entryway, but that might not have helped because when our relative arrived, we were out of cell range and couldn't have provided login info. Then when we finally left the facility completely, they wouldn't pro-rate the month's rent (we left on the 3rd). "Company policy!" I guess company policy overrides the money and time we wasted believing your staff when they said we could use the same gate code. And again, they had raised the rate on us. The new place we rented with a competitor cost us less than half what we were paying at Global Storage, and it has far superior carts for moving items into/out of storage. We often had to go hunting for carts because there aren't enough spread around. Also, the exterior doors have door stops on them, to prop open the doors - and most of those door stops are broken! The last day, when we moved out, a man was cleaning fishing equipment and other stuff right in the main entrance near our unit. He blocked access for about 45 minutes, so we had to go the long way around to our stuff. Staff should have noticed this on their video system and asked him to move. Currently, there are a lot of empty units at this storage facility, and now I know why.

Super friendly employees, helped us find what we were looking for. Really helped us out. Highly…read morerecommend!

I have a storage unit in Secure Storage in Waukegan, Fountain Square. I initially had issues with…read moreprior owner due to neglect on considering my concerns of the condition of my unit. The roof was caving in and particles kept falling on my items, mold was atrocious. Obviously, if I store it, it is important to me. However, not to them. The mice were also entering and eating any bags or boxes. It was very upsetting. Thank goodness for new owners. I was going to move the next hike in price when I decided to voice my concerns with new owner. Right away, Pricilla, property manager reached out and immediately moved me to a better, clean and close by unit. As difficult as it is to move, I immediately started to move before my belongings completely got destroyed. This new owner is awesome. Really know what customer service is. Comforting because customer service has long been gone and non-existent. Thank you, Priscilla. I was definitely on my way out to a new storage facility, however, having heard my concerns definitely made me stay here. Would definitely recommend, now.

Amy was so helpful with every issue we had, even when it was busy! Very thoughtful and kind!read more

I rented two 5' x 10' storage units from the CubeSmart, Romeoville location for approximately 10…read moremonths. They were able to accommodate our last-minute storage needs and provided nothing but top-notch service, as well as a clean, well-maintained and secure facility. The management team and staff always treated us with respect and responded to any requests promptly. I highly recommend CubeSmart - specifically this location - for any of your storage needs. Truly a Class Act!

Excellent experience. Reserved a unit on the website and went in same day. Prices are competitive…read more Shalonda took care of me and knocked out all the paper work in no time. She explained everything and answered my limited questions. Once paid for she met me at the unit and everything was a Go! Upon exiting she had me verify the keypad gate function. Outstanding customer service, professional, polite, firm. Clean complex, appears to provide good security. I would recommend this storage facility.

Brian is a prince. he is precise and courteous to a fault. what a pleasure to have customer service…read morethis good...

From the owner: CubeSmart Self Storage of Plainfield, IL offers affordable self storage with premium amenities. Our…read more12408 S Industrial Dr E location has many storage units, including climate controlled storage units. We also offer a variety of moving supplies like tape, boxes, and bubble wrap. With over 1,000 stores nationwide, CubeSmart Self Storage is one of the most trusted names in self storage. Reserve your storage space online or drop by today!

$100 rent increase in under a year. Customer service is terrible. They obviously do not care…read more Loan sharks of storage units. Do not recommend.

Mique is delightful! She was very helpful. The storage is easy to access, very clean. Great…read morevalue, great service.

Please note that employees here pressure you to write a review upon your first visit or the day you…read moresign up. Therefore the many positive reviews are likely before the client experienced full service. Unfortunately, my experience was not a positive one. From April to May, the main security gate remained open and broken. Repeatedly driving by and seeing the gate open for anyone to access became increasingly frustrating. I understand we're paying for storage but the purpose of a secured facility is completely undermined if the gate is not maintained or repaired in a timely manner. What finalized my decision to move out of my unit was the extreme disappointment I felt from the lack of urgency in addressing the issue. After doing a bit of research, I can assume why there was no rush. Based on the company policies/terms it seems the condition of the gate does not create a significant liability for CubeSmart. Therefore, if an event does occur, the customers lose, not the company. From this experience, I discovered this company does not prioritize customer concerns when serious issues arise. After moving out due to the circumstances mentioned, I overpaid for three weeks and requested a $75 refund. They denied without hesitation. The only compensation offered during this whole month-long debacle was a $10 credit that could not be applied to my final payment. I called to discuss this and never received a return call. I lost even more money moving units to StorageMart, but I would do it again to avoid this Cubesmart and all others. They clearly do not believe in making an unfortunate situation better for their customers. Fun fact: According to public figures, Cubesmart made $333.8 million dollars in profit last year. They can surely afford to refund their customers when wrongdoing has occured.

Marie was fantastic to work with! I had initially set up a time for 10 am to come in and do my…read morepaperwork but unfortunately I got held back by a meeting. Marie called and was able to reschedule for later in the afternoon. When I arrived, she was busy cleaning the leaves from the driveway and in front of the garage. She was patient with all of my questions and showed me how to use the gate and the app. She even walked me over to the unit so that I will be familiar during move-in day. She is super accommodating and helpful. I would recommend this location!

Everything is inside so nothing gets stuck in the elements when loading or unloading Very clean…read moreand staffed by some really nice and knowledgeable people.

From the owner: Extra Space Storage sets the standard for clean, secure, and hassle-free self storage, and our…read morefacility at 1255 S Naper Blvd is no exception. Our Naperville storage facility offers a large selection of unit sizes with convenient options like climate control and drive-up access. Located near 75th St and Naper Blvd, we're trusted by neighbors in Downtown Naperville, Woodbridge, Bolingbrook, Darien, and other surrounding areas. Whether you're moving, downsizing, or decluttering, we're here to make finding the right storage unit quick and simple. Reserve online, give us a call, or stop by the facility today.

I've been with Cubesmart over 10 years . I have always like the office staff . They are always…read morehelpful , and consider. A staff member that has always stood out is Jacel . Whenever I've had a concern or needed a question answered - Jacel has always been very accommodating and helpful . Another reason , I've been with Cube Smart for so many years. Thank You , Jacel for all that you do .

This was a great experience. I have rented here several times over the past 10 years, and they have…read morealways been professional and helpful. Their pricing is excellent for the various types of storage they offer.

This place keeps changing hands. When we started here years ago it was Metro Storage, and then…read moreUncle Bob's bought them out. And then Life Storage bought them out. And now Extra Space has bought them out. And every buyout eventually forces a rent increase. New owners usually give everyone a pass on rent increases for a time, but then they have to pay for their investment and they start raising rents to get them up to "market." It is frustrating, but typical in todays' market. My last rate increase was 25% ... so don't be surprised by increases. If they are close to fully rented ... you're getting an increase. Enough of my gripes, it is still a pretty nice place. They have both indoor climate-controlled units and outdoor units without climate control. Obviously being in the climate-controlled area is a bit more expensive. Everything here is very clean...they have good housekeeping, so the premises and areas around the units are all nicely kept...they earn big points for this. They do not have a lot for storage of RV units or boats. The office area sells locks, boxes, and other shipping/packing supplies. The office people are very nice and professional. This facility has a dock with sunken ramp so you can take direct truck delivery; they also have a grade level area where a truck can drop a lift or you can run your own ramp ... either way these are nice offerings and they open to double-doors so you can get a skid load through the doorway. You do need to provide your own pallet jack though. They have various carts for moving boxes, but they do not offer a lift for moving around skids. It is located just off Wolf Road and you can see Interstate 80 from the property. All-in-all this is a pretty nice storage facility for your extra stuff. Just bring your wallet.

After 3 months of their promotional pricing they raised the monthly rate by 50%!! So buyer beware,…read morea $160 space will cost you $240 in 3 months. Absolutely ridiculous