What a difference employees can makes! Jeanine was the Manager of this location when I acquired my unit 2 years ago. She was always cleaning, inspecting the property or interacting with the customers. She always waved to me, and seemed to be 'paying attention' to what was going on. She was the absolute best. I always felt like my things were being taken care of. I noticed a change in how the property was kept up after she moved to a different location. It wasn't always a positive. But, as of this writing, it seems to be rebounding a bit. And, I had the most wonderful experience with one of the employees, Latasha, as I was getting ready to end my lease there. This is NOT when you are expecting to be wowed. Latasha seemed to genuinely care that I was ending my contract with Public Storage. She even encouraged me to check out a smaller, less expensive unit. She even left the office to help me test fit my trailer in the smaller unit. She wanted to make sure that it would work for me. She was very nice and did not pressure me. She offered to hold the unit for 48 hours so that I could take my time in making a decision. Even though I decided to go with another storage company, she was still very nice and helpful upon my leaving. She went with me to the walk-through of my old unit and provided me with everything I needed for a smooth exit. Because of Latasha, I will check out Public Storage first, should I ever decide to shop around for a different storage company than the one I am using now. Thank you Latasha. read more

I don't recommend that storage at all. They don't have cameras. The lock on my unit was cut by someone and an attempt was made to get inside. They don't even know when it took place. They almost tripled the price for less than a year. The customer service shows an absolute indiffrenece in cooperating and shows just rules instead of answering. Terrible. Very dissapointed. read more

The price and availability for units is fair, but could be better. The app, website, and frankly the competence of employees is subpar. Absolutely disappointing. Overseas call centers barely answer questions or help with issues. At times, getting rid of a unit feels like robbery. They charge $20 for a payment over the phone. Each person I talk to I feel they cannot do their job adequately. I will seek other storage units in the future. read more

Very disappointed with this business location after being their customers for years. On January 31 2020 my husband tried to move out yet he couldn't because there was no access to our storage space due to snow problem. He was told by manager he can move out in two days after they remove the snow. So he did move out on February 2nd as a result. Later he was charged for the February. We called a manager a few times trying to get a refund. No success. Now they claim we moved out on February 26 which is not true. I tried to contact both local manager and regional manager, left multiple voicemails since they don't answer my calls. No results. Customer service doesn't offer any help as well. It's simply misuse of their power over customers. read more

This location is so convenient and very well tended to. Jackie is amazing. All of these reviews are true. She is so on top of her job and an absolute pleasure to deal with. If you are even thinking of renting a space, please consider this location. The customer service there, per Jackie is top notch! read more

would recommend renting a space at this storage facility. The property manager Jackie is very professional, helpful and informational. She always keeps a smile on her face. Very friendly and always here to make my payments and help me with my storage needs. I give this location 5 stars. read more

Public storage and River Grove the young lady by the name of Angelina was a great help to me Very great help

WARNING. This place floods. Has flooded multiple times. They won't mention this to you. It happened in Oct 17. See the earlier reviews - It has happened before. Its a known issue. All of our stuff was destroyed when my unit filled with water after a semi-heavy short rain. Insane! Horrible. read more

After a bad experience with the Elmwood Park location, corporate steered me to the River Grove location on 5th Avenue near Triton. I could not have asked for a better experience moving in and Jeanine was a perfect help and very informative. read more

Jeanine was very helpful and friendly. She's great at her job and made us feel like apart of her family. Great experience! I would recommend others to this location because of Jeanine's excellent customer service!! read more

Public Storage - Self Storage Near Me - River Grove, Illinois

Friendly staff, clean storage area, looked safe and I got my first month free.

Friendly helpful staff, clean units, easy access. I think the insurance they offer is expensive, but it has nothing to do with this specific location read more

Good location, price, offer and staff. Jeanine is a very professional, knowledgeable and friendly. She gave a tour to see the sizes of the storage and help me to satisfy my needs. The Unit and the storage area was clean and neat. I recommend this place. read more

I have rented from Public Storage in the past and had not the good experience I had working with Jeannine, she is courteous and pleasant to work with, she maintains the place clean and is very helpful with the move in. Sorry I can not say the same about other locations such as the one at Grand and Natchez. read more

I had my account for 3 years. I recently moved and it was time to cancel my storage. When it came time to cancel it was such an easy process, Jeanine made everything so easy. I was able to end my account and pay everything off within 5 minutes. I highly suggest this place and Jeanine. I didn't have any problems at all during my usage over there. read more

I want to say that I was in there and I had the best service from Jeanine. She was so nice and professional and answered all my questions and I will be back read more

Sorry I'm late on writing my review but I just want to say that Jeanine was very helpful. Had some great customer service no complaints !!!

Great friendly service! I'm a long term customer and I've had no problems over the years. Convenient location and facility is always secure and clean. read more

I stopped by to buy boxes since I'm moving and the girl there, Anna, was very helpful, she listened to my needs and helped me choose which boxes I needed since I want quite sure. She was of great help read more

Great friendly customer service from Charice! I've rented storage units with this company at various locations over the years and have always had good service with zero security issues at the lowest price in the area. Thanks! read more

Wow, What an awesome experience. Jeanine made this business transaction super smooth. She was very professional and friendly. She showed me the size unit I was interested in and offered to view other size options. She thoroughly explained the contract and expectations of the rental. The unit was super clean and easily accessible. I was able to pack and unpack the unit with ease. I rented the unit for about a month and it totally saved me in extra worry or concern. The team at this location has been very customer service friendly, they contacted me once we were in the unit to followup on any concerns and they contacted me after I had vacated the unit to ensure that I was completely finished with my stay. I soooooo appreciate great customer service. Thank you Jeanine and team for an awesome experience with your unit. It has been great doing business with you. Jeanine, YOUR THE BEST!!!!! read more

I moved in at the beggining of the year, they offered $1 move, but what they wont tell you, Is that is the only thing they offer, no customer service, it seems your a bother.. My things where flooded ALL OF THEM, they call me to let me know, and they will provide the dumpster!! what a joke, they did not cover the insurance part, and I lost all my items. Never, never stored Here. I store now accross from them in the second floor climate control, and much better service. read more

Is it possible to give no stars? I moved into a unit at the end of April and got enough of the mandatory insurance to cover all my belongings. Of course they changed the insurance policy to cover flooding on May 1st and claimed to have sent written notification to all renters. I never received the notice and sure enough the facility flooded and I lost most of my belongings. They were no help whatsoever aside from offering a dumpster for any item in the unit with an ounce of mold. As I was cleaning out my unit I ran into some other renters who informed me that this was the third time this facility has flooded in the last two years. Shame on you Public Storage for not disclosing this to potential renters and when I noticed water damage prior to moving in claiming it was from an old ceiling leak that had since been repaired. Do not rent a unit at this location unless you want to lose all your stuff to water damage. There are plenty of other safe and climate controlled facilities in the area. read more

The storage space is filthy and overrun with rodents- mice and rats, at least, if not larger. And, to make things worse, when I tried to contact them to arrange for a smaller space, I couldn't get a hold of them. They never, EVER answer the phone when they are supposed to be open. So, you have to leave a message, but it's a complete waste of time, as they have not once, ever returned a call. BUT, when it comes time to pay, they sure can call you then! Amazingly poor service and a dirty, rodent-infested space. DO NOT USE this service. I am filing complaints with the company and the Better Business Bureau. read more

Jeanine did an excellent job. She was extremely friendly and efficient. She communicated all of the details clearly and with a smile. The property is very clean. read more

Just wanted say the service here was excellent! Jeanine was very helpful. She is a very nice and kind person and will help you out if you have any issues. I have been storing my motorcycle here for 2 years and will continue to do so. read more

I've rented from outdoor units a few times, and I'd have to say this was my first time at where management cared about ways to protect your furniture. They provide packets in each unit to ward off creatures people may bring. I had an experience in the Northern Suburbs where someone had brought mice, I had to throw out most of my stuff, well this place is thinking about that. I also still suggest using plastic bins just in case, but they're thinking about you. Also, the units are a step off the ground to prevent flooding. Jeanine, helped me my first day. She showed me my unit, and when I realized it wasn't going to suit my needs like I thought, she gladly cleaned out a new unit for me. She also pointed me in the right direction for various questions I had, and sincerely cares about the guests at PS. She is a very fun and enthusiastic person. Thank you so much for your help Jeanine! read more

What a difference a friendly employee can make! I am always renting a storage place for winter storage of my outdoor furniture. Margie helped me today with the renting process. She is very friendly, fast, organized and helpful. I got the unit and Margie walked me thru the paperwork and it took no time. I can strongly recommend this Public Storage location,...friendly staff, clean, safe and well kept up storage units. read more

This area has an insurance scam. They force you to take insurance that is worthless for flood. They are in a flood plain and last year the area flooded. After filling out tons of insurance claim info, they denied my claim saying it was due to water. A lot of people lost thousands of dollars worth of items. Do not put anything here that you would want to lose to water damage or get your own insurance. read more

Jeanine is such a nice lady,she actually showed us the unit before we rented.I was very surprised,because at other places I had to guess how the storage looked like. The units are very clean. I give 5 star for the storage and STUFF !!!!! THANK YOU!!! read more

What a great staff! Charice went above and beyond to assist me with a problem that I was having and I truly appreciate her outstanding customer service. This has become extremely rare now a days- so refreshing. Keep up the great work! read more