Clean, safe, great customer service and affordable. Would highly recommend over the Public…read moreStorage!!

Staff was great and easy to deal with. Respectfully answered all of my many questions. Gave an easy…read moreto follow tour as well. Highly recommend.

Raised my rental cost by 80% one month after signing with them. Could not get in on a Sunday when…read morethey are supposed to be open. Door is often propped open and someone was, I'm pretty sure, living in aone of the units.

2023: The facility recently redid the roof of the facility and I did not receive any notice about…read moreit. Hence, all my items in storage was covered in broken tar paper and nails. Luckily I had some of my items covered otherwise the particles from the old roof would have damaged my items. Plus, the elevator was out for the second building, and the attendant stated he did not know when it was going to be fixed. When I called up there again to check Elizabeth informed me that the elevator "worked the entire week" So I went up there to check and literally stood there for 2 minutes trying to get the elevator to work. I left and called back later. Elizabeth again stated that the elevator worked, that is when I informed her that I was just up there. And took video of the elevator door not opening on the first floor, that I would show her in person. Miraculously when I got there the elevator door was finally able to open. The customer service at this location is just terrible go elsewhere.

IF you're looking for a storage place to store stuff. DO YOUR RESEARCH and know what you're going…read moreto get. I have been a customer at Safeguard Self Storage in Lyons, IL for around 7 years so I have seen it all. I've seen managers come and go. I've seen doors get hit and take a month to get repaired. I've seen doors just break and take months to get repaired. I've seen managers park their car in the drive in bay. I've also heard from an old manager that the employees at the locations have no control over temperatures in the facility as a company in Florida took it over. I've pretty much seen it all, but there is more to it. When covid, rents were frozen in residential places since working was hard for most people. At Safeguard they continued to increase rent throughout covid. My units alone saw 2 increases during it of at least 10%. This past year they renovated some areas of their building including the main office and changing out the fire extinguisher. When it came to installing the new fire extinguisher boxes there was no notification from them about cutting into customers units. In one go, I had two units cut into with boxes and paper on the other side of the metal. Sparks from the grinder could've started my stuff on fire. For a month after, I could not close one of my units properly. It took them multiple complaints to fix the issue. Shortly after this happened I got a letter of increase on two of my units. I spoke to the manager, at the time, about this and due to my units getting cut. Over the phone, she told me one of my units would see the increase and the other would not. This was back in June and we are now almost in October. Even after multiple inquiries about this they have not corrected the issue nor have they acknowledged this. One of the biggest issues I've had besides this was the temperatures. Their units are supposed to be climate controlled and is publicly stated on their website to be "Heated and air conditioned units." The temperatures this past summer have been the absolute worst they have ever been in 7 years. Even on days that it was 64 degrees out, in the morning, the units were 75 degrees with a humidity of 50%. This means that they have their units programmed to stay around 75 degree and it rarely goes below that, especially during the day. I have even spoke to the Regional Vice President about this. In one email (attached as photo), He claims that this has how it's always been throughout my stay at their facility, but in prior years the temperature next went above 70-72 degrees during the summer and in the winter never went below 58 (which in reality is super cold). In his email he also states "These spaces do not provide consistent internal temperature or humidity control." If they do not provide consistent temperatures then how come they are moreso consistently at 75 degrees with the off chance that it changes +/- 2 degrees? This is caused by the temperature being set at a certain temperature. With the temperatures being set to not really go below 75 degrees shows that they are not really climate controlled or even heated/cooled. I have even been told via a phone call with Kevin that their units are "heated/cooled" for the items being stored and not for the people coming into their facility whether it's a potentially new client or one thats been here for years. While also being told "Also, we have had no other customers that have complained about the temperature settings." How are customers supposed to know the exact temperature of the units since the company doesn't publicly display it on each floor? They won't unless they buy a device like I did. Being in there for 2 minutes would cause you to sweat instantly. They literally do not care about their customers or the items you have stored in your units. All they care about is increasing your rent and earning more money, even during the covid pandemic. Even their employees hate going up to units as they know how humid it is in there and they stay in the offices 99% of the time where it's actually air conditioned. They even agree that it's ridiculous how the temps are up there, but they aren't able to do anything about it. So they just sit there without saying anything and taking home checks.

was a great experience & very smooth, Kelly at safeguard was super helpful & made the whole…read moresituation a smooth one, highly recommended if you need storage in the area

Doesn't even deserve this 1 star. The staff is very unprofessional. DO NOT USE this self storage…read morefacility. There were mice droppings all throughout my unit. Then the manager Hector and Andre excuse was "we are near train tracks so therefore there will be mice sightings" He didn't have any solutions for the pest problem. He also stated that I could take it up with my insurance. Is that a solution to your pest problem Cubesmart? Also, I asked for the number to the district office. He gave it to me, but no one answered or returned my call. This pest problem is not being taken care of and is out of control according to the picture I sent. This was absolutely disgusting and hazard to human health. I am in the process of moving out by next month. Also, I asked for the number to the district office. He gave it to me, but no one answered or returned my call.

I have stored items at this CubeSmart before and had a good experience, and in choosing to store…read morewith them again, Anita did not disappoint. She was incredibly helpful getting my reservation confirmed, getting me into my unit, answering my questions, and making our move as smooth as possible (notwithstanding a couple of hiccups on my end). Truly excellent. The facility itself is clean and temperature controlled and the loading bay is easy to access from the units (and covered, which is nice when it is raining/snowing).

Robert was amazing he helped me find the proper storage unit for my needs! Furthermore, he was…read moreextremely patient and showed me several spaces so I could decide on what works best for me. The hours are great you can access your space from early morning until late at night. My previous unit through Public Storage on Pulaski was not accommodating with time and they had maintenance issues. The inside of my unit at Lockup is immaculate and I see that they have excellent pest control. Time and care is put into keeping the entire property clean. Prices are reasonable and they send you a reminder to pay before you get charged a late fee. Thank you Robert and crew at the River Grove Lockup!!!

Do NOT use this facility, save your belongings. We stored our belongings in a climate-controlled…read morestorage unit here from May-August of this year. In only four months, our belongings accumulated $6,000 worth of damage from mold. When we moved out, there was a physical puddle in one of the corners of the unit and wetness on the floor. We made sure the property manager came and saw the condition of the unit. Antiques, furniture, boxes of books, clothes, mattresses, etc. were all covered with mold. We purchased insurance protection through the facility. We submitted a claim 20 days ago, at their recommendation, but they do not want to communicate with us. We call every few days but the property manager, Graciella, does not want to take accountability and consistently ignores our attempts at communication. Other reviews online show a similar experience, to which it seems like this is an unsafe and faulty facility.

IN A VAN DOWN BY THE RIVER…read more You can find great rates at this vehicle rental service, just bring plenty of patience with you. For my 7/15/18 move, I knew I'd need a cargo van to transport all of my sh*t to my new place with Nichole C. I considered Enterprise, though their rental rates were cuh-razy expensive in comparison to U-Haul's $19.99/day. Saving money made sense to me. The biggest struggle I faced was the first one: how to enter their lot. This U-Haul is ONLY accessible via Harrison St, and the turn-in is right next to a traffic light off of Harlem Ave, so you could get hung up for quite a while. That's bad enough, but..... ......their property is a dead end. That means everyone who enters has to exit the same way. When you get a half dozen inbound civilian cars mixed up with half a dozen outbound giant moving trucks, you wind up with a congested vehicular nightmare. Yikes. Once inside, the employees tried to work through the long line of customers as quickly as possible. They didn't have time for pleasantries, though, as their attitudes were a bit gruff. I didn't mind, I got all my paperwork processed fast. Making a rez online was painless and even though I returned the van a couple hours later than anticipated, I didn't get charged for the extra time, so that was nice. Dropping off the keys was a cinch. * TL;DR * How can you go wrong with a $20 cargo van (plus mileage)? If you keep a cool head on moving day, you can benefit from a great deal at this U-Haul. Should you decide to rent here, be careful when coming in and leaving.

Went this morning for boxes and three other people were in the store and the guy behind the counter…read moreis on The phone ignoring everyone. I left. I mean you have three people standing there. Say something. I'll be right with you. Anything

Picked this location and business based on all the positive reviews. After going in vetting to…read moredifferent places ultimately I picked this business. My 1st visit was really good as Maria showed me around and explained how the units worked. Upon hearing that I would need my storage unit for a couple more weeks Maria extended my reservation to keep my rate and that really helped. On move in day I was given a phone call the day before, to check to make sure what time I was going to arrive. I was able to reschedule my time when I realised that the time slot didn't work any longer. The office staff were very flexible with helping me out. I was able to complete the whole moving process in less than 30 minutes. Overall I am happy with my unit I end up getting a 10 by 7 and a 1/2. I do like the ease of unloading my S UV into their docking station. I appreciate the climate control as it can get really hot during the summer and I was worried about my electronics. This was the true reason I picked this location even though about $50 more per month than the location about 2 miles away. All in all super excited about the fringe benefits of this location, To include utilization of a moving truck. The nice thing is that they allow you to use the moving truck up to 2 weeks from your moving date. This alone is going to save me a $150.

I was a customer since 2023. The family that owned this place originally were phenomenal. They must…read morehave sold bc it is now COMPLETELY different. I was paying $80 a month and now it's up to $246 for an 8x8 unit! New customers pay $95 but those that have been loyal pay WAY more. And they increase it every couple months so just know you might have that nice cheap rate now but they will Increase it ALOT over time. Omar had a very condescending tone with me on the phone. They offered me to have the unit for $198 a month. HA WHAT A JOKE!!!

After just three months I get an email saying they're increasing rent this month by 10%. Absolute…read morebait and switch. Avoid. (Also they lied and said they sent the letter 9-1 I'm just receiving it 10-1.

I have used this facility for the past 4 years. The facility is really clean and secure…read more I like my unit and the availability to come in really early and organize my things. When I started my unit was $143 bucks now it over $240 bucks. Every 3 months they increase it. Very few upgrades have happened to this facility since I started. Only new thing is a self-entry key pad got an upgrade. I don't like that there is a constant increase. What I like about this place is that it is close to where I live. I can easily go and get my things and drop stuff off. It is very necessary since I only have two closets. Having the unit makes it super easy to change items out every season. Plus the parking is nice as you can back directly into the garage. Each level is secure. I feel safe in here at all times. Must punch in code to access facility and then punch in code to access elevators. Cameras are located everywhere. Big incentive for women to use this facility because of the security. During office hours, there is always someone on site. Usually 2 office members. Tip: can rent truck for move-in only

great place to come and get storage and it's Affortable, Ms. Bender is a great help answered all…read moremy questions , even ask if I needed help moving in. great customer service , friendly , keep up the good work!

Matthew was very helpful and we appreciate his patience and willingness to assist with our…read morequestions.

Stash-It was a lifesaver for our group! I hosted a work event in Chicago that ended with a Cubs…read moregame, and Carlos (the owner) made luggage storage so easy. They came to our event location, picked up everyone's bags, and stored them just a couple blocks from Wrigley. Totally worth the cost for the convenience--and it was a huge relief for those who had to leave early for flights. Highly recommend Stash-It for any group visiting Wrigleyville!

From the owner: Travel lighter with Stash-it. Whether you're catching a…read moregame at Wrigley Field or exploring Chicago’s vibrant neighborhoods, we’ll take care of the heavy lifting. Stash-it.com is your local luggage logistics partner—offering secure drop-off at our Main site near Wrigley, plus flexible pick-up and delivery services anywhere in the city. We’re here to make your visit smoother, lighter, and totally hassle-free.