Perfect customer service ------Val is knowledgeable, personable and helpful!…read more Very clean facility. Accessible hours.

I never write reviews. This place is unreal how they treat you when you get you move in. After…read morethree months my rent doubled. Then 6 months doubled again. I am paying over $200 a month for the smallest storage. And I was there last month and saw a lot of empty units. No wonder. I am looking to leave as this has become unaffordable.

Sign-up online the night before and showed up unannounced when they opened the next day. Brittany…read morealready knew my name and had reviewed my information, even fixing up a typo I had entered. She walked me through the inside units and showed me options so I would be certain what I wanted. I had a zillion questions as I had never rented storage before and she was very patient with me. Feel like I made the right choice and Brittany's service was a big part of my comfort. Now the move-in :(

I rented storage unit and it had mice infestation. I called numerous times and they agreed they…read morewould credit me the following month for free rent and switch me units. Come the 7th day of the following month out of nowhere they padlock my storage unit and deny me access to property. They hadn't said a single words of warning they backed out of their deal to cover my rent that month. My car keys were locked in unit. I explained I had 5 kids including a new born and I need access to unit for car keys as well as Sunday is a huge day for me for work. 5 kids aren't cheap I needed my vehicle. They said sorry the best they could do was if I pay full month rent for mice infested unit, the following month they would give me a credit. Yeah heard that before right? So they refuse to give me access to unit because they didn't process the month credit they promised me. The person I talked to at the call center said they would move to help but every single call I made to them was dealing wirh local office. Imagine my surprise when 10 minutes later local office s told me they love to help but every single call I had with them was with the call center so there's nothin they could do. I asked for a district manager they told me the district manager is on vacation but his fill in doesn't work weekends so I probably wouldn't get a call. Here I am father of 5 working 7 days a week and their district manager couldn't work for a few minutes to resolve this issue so I can work 12 hours on a Sunday. Never received a call from either district manager. This is not a problem with just this location. The 10 people I dealt with about this every single one from refused responsibility and pointed the finger at someone else in the company. From local office all the way up in this company all suffer from lack of accountability. Not one person owned my issue and took the 10 minutes to fix my problem. They all blamed someone else and left me holding the bag with no vehicle or any of the things I need to work. I lost close to $1000 in just the first day because no one will fix this issue and no one cares.

We rented 2 units at the Willowbrook location while between moves. Both gentlemen who work at this…read morelocation are extremely helpful and friendly. The units are clean and well-maintained, and I would absolutely use them again if the need arises. Would highly recommend this location to anyone!

Just left the Willowbrook location and spoke with AL again and he really helped me and he was so…read moreunderstanding and kind to me I'm so happy with my storage unit now and the switch was wonderful for me being as I am handicapped in a wheelchair AL mad it seem so easy for me and now my unit is right near the washroom which is an asset to me.The price and conditions of my unit is wonderful.

1 Star -- Loyalty Apparently Comes With a Penalty…read more I am absolutely disgusted by the way Safeguard Self Storage treats long-term customers. I started renting my unit in September 2020 for $110 per month. Nearly six years later, after NEVER missing or being late on a payment, I received a letter casually informing me that my monthly charge is increasing to $657. Let that sink in. $657 a month for the SAME unit, on the SAME floor, with ZERO improvements, ZERO upgrades, and absolutely nothing different to justify this outrageous increase. Then comes the real slap in the face. This letter talks about how rent increases are only made "when absolutely necessary" and after "serious consideration" of customers facing economic hardship. Yet when I went online to price the EXACT SAME UNIT, I was quoted an introductory rate of $150 and a standard rate of only $319 after the promotion. So new customers pay $319... while loyal customers with perfect payment history are expected to pay $657? That's a $388 difference for literally the same space. This isn't "customer appreciation." It isn't "serious consideration." It feels like exploiting loyal renters because you assume moving out is too inconvenient. And the cherry on top? The letter warns about late fees and thanks me for my "continued patronage" -- as if I should feel grateful for being charged more than DOUBLE the advertised standard rate after years of on-time payments. Businesses love to talk about loyalty until it affects their profits. If you rent here, watch your rates closely. Apparently staying loyal just makes you a target for endless increases.

They are renting units online, but no one is here to grant you access. My car is loaded and I can't…read moreget access. sign says temporarily closed. What is going on here?

This place is the worst storage facility I've ever had business with! They put a padlock on your…read morestuff if you're a week late and if you want to pay a past due balance they won't let you, they want ALL the rent upfront before they unlock your shit!! They are rude, especially the District Manager at this particular location and there is absolutely nothing you can do, if you don't pay then they impose a lien fee of $100 and then break your lock with a drill. After that they post something online about an auction to sell your stuff, WTF!!! Bottom line.......they will not work with you if you've fallen behind which is just wrong!! How about some decency and kind customer service!!?? I wouldn't recommend anyone storing there dirty underwear at this place!!

From the owner: CubeSmart Self Storage of Willowbrook, IL offers affordable self storage with premium amenities…read more Our 7605 S Quincy St location has many storage units, including climate controlled storage units and vehicle storage units suited for car, motorcycle, and trailer storage. We also offer a variety of moving supplies like tape, boxes, and bubble wrap. With over 1,000 stores nationwide, CubeSmart Self Storage is one of the most trusted names in self storage. Reserve your storage space online or drop by today!

Nate was fantastic and made our first visit the most welcoming! Facility is very nice! Highly…read morerecommended.

Very easy to set up; easy to access the unit when we needed to. Best of all, when we no longer…read moreneeded the storage, the cancellation process was extremely easy. We used our storage unit for 5 months and I would do it again.