EMMA/LC is running a scam using your address. Sending consumers cheap iphone charger instead of the…read moreitems they order.

TERRIFIC storage location. Clean, helpful staff, and safe. I was also impressed by the warmth and…read morepleasant energy from the other clients (a vital aspect of a good storage unit given the amount of time you spend there). I need to give a special shoutout to Diamond - one of the location's managers. Her kindness was essential as I worked through the complexities of moving. All the more, her knowledge of all the company's policies was essential when my situation became more complicated due to the passing of my parents and the accumulation of additional items. Over the course of my time renting a unit I felt as though this location was a second home of sorts - a dimension I was not expecting from a public storage space. Rent from the Ashland location! You won't regret it!

Once I walked into the office, was greeted warmly…read more Great customer service, convenient locations and clean storage units. Don't hesitate to check them out!

Very professional and easy to deal with. The process went very smoothly and the facility is nice…read moreand clean. She was kind and upfront about the cost of everything and I feel good about storing my items here

One of the same things happened to me my unit was broken into and my stuff was stolen . The way I…read morenoticed it is when I got to my unit there was a different lock on my unit so I got management to cut the lock off and all of my stuff was gone . The bad thing of it is there's a camera right there and for some reason they say their cameras glitched out at the time that my stuff was stolen . After that they went up on my rent and then I went to pay my bill on the day of the due date which is the first and they charged me a late fee because it was after 5:00 when I did it over the phone . This place is crooked and if someone what you having your unit you might lose it stay away if you like your stuff

****do not rent! the staff will steallllll from you!!!!! do not rent! someone stole my pistol and…read moreelectronics from my unit. the only people that had access at that time is the staff. through email they mention that my storage unit lock was on my unit but was secured properly (again i dont know how that was possible) however what do you know...... by the time i got up there i had my belongings missing and the only they can say is "call the insurance"! however you can not get any compensation for it unless it looked like a robbery with the doors off the hinges! now i am stuck with over 5,000 of items just gone!

Needed a storage locker on a short timeline. The reservation process was very easy and the front…read moredesk was professional and friendly.

Great service and facility for a good price and near major intersections to make moving back and…read moreforth easy

Worst experience ever! I have been a loyal customer for 10 years. Most recently, in Feb, I was…read morepaying $527, March $623, and May $724. In the span of 3 months, CubeSmart raised my rent $200. No other storage Company on earth would do this. They did this to a loyal customer, imagine what they will do to you. I called the location and he basically said there's nothing he can do, as "Corporate" establishes the pricing. I am writing the States Attorney and Better Business Bureau. This is crooked.

I am very grateful that I came across this facility in my search for a storage facility. The…read moregeneral manager Pam is awesome she is very helpful and friendly and willing to answer whatever questions you have about sizing etc. And when you leave you have all the answers you need to make an intelligent decision on storage. And once you rent a box she makes sure you have all the info you need so that you don't get hit with a mete fee or cheat yourself out of your storage time. If I ever need any extra storage in the future I will definitely come here without question. And I will recommend this place to everyone I know, it's that great.

[Edit: The regional mgr issued a refund of the last month's rent, which is appreciated, and for…read morethat action I'll move the 1 star to a 2 star, even though we suffered far more financial loss than that one month due to staff errors.] We'd never rent here again! We have been on the road for several years and couldn't move out of this location, otherwise we would have. The staff cost us a LOT of money! We moved from a small unit to two larger units, then had relatives come by and take things out while we traveled. When they got us down to one large unit, we asked staff to make sure that we had the same gate access code. The person we talked to (Leo?) assured us that would be the case. A family member rented a truck and brought a friend out from Chicago to pick up some things. They couldn't get in, and since it was the weekend, nobody was in the office. So they wasted the cost of the truck rental and their time. Then after we got that straightened out, we were able to downsize to one smaller unit. I called Leo again, and he assured me that the gate code would be the same. Again, the relative rented another truck and got a helper - guess what, the gate code had been changed again, even though Leo promised us it wouldn't be. Asked point blank, Leo said he had no idea that gate codes changed automatically when renters moved into different units. It wasn't until AFTER this that we were told about the kiosk in the office entryway, but that might not have helped because when our relative arrived, we were out of cell range and couldn't have provided login info. Then when we finally left the facility completely, they wouldn't pro-rate the month's rent (we left on the 3rd). "Company policy!" I guess company policy overrides the money and time we wasted believing your staff when they said we could use the same gate code. And again, they had raised the rate on us. The new place we rented with a competitor cost us less than half what we were paying at Global Storage, and it has far superior carts for moving items into/out of storage. We often had to go hunting for carts because there aren't enough spread around. Also, the exterior doors have door stops on them, to prop open the doors - and most of those door stops are broken! The last day, when we moved out, a man was cleaning fishing equipment and other stuff right in the main entrance near our unit. He blocked access for about 45 minutes, so we had to go the long way around to our stuff. Staff should have noticed this on their video system and asked him to move. Currently, there are a lot of empty units at this storage facility, and now I know why.

Super friendly employees, helped us find what we were looking for. Really helped us out. Highly…read morerecommend!

Mice defecated and urinated over everything I had, after only being there for one month. I even…read morebrought my own plastic pallets and whatever did not fit in a plastic container was clean and organized when I originally moved in. As compensation they only provided 1 months free rent - I had my unit from June until January and after knowing about this problem the entire time, not only did I not get my check until December, but they never mentioned how they were going to FIX their mice problem. I also had to personally drive to the office to pick up my reimbursement check, because maybe mailing it would cost too much or something. (?) In the end, I lost hundreds of dollars of personal belongings, kids toys, items of attachment, and I had to personally clean off all the mice droppings off my stuff on MY OWN DIME. The smell in the unit was absolute awful my last day there.

company thinks customers are its piggy bank and raising 4x inflation is normal way to do business…read more simply wouldnt think twice to double your rent over a few years office managers turn over regularly so new person, new incompetence i would tell you to run not walk away this company exists to make as much money as possible off its customers they arent here to play its part in society. they want to take your money period.

Great place to store your things if you are moving and your new place isn't ready for you to move…read moreinto yet.

What truly stood out was Tiffany Adam's customer service. She went above and beyond to ensure I…read morefelt comfortable and informed every step of the way.