Initially, I was very pleased with my storage unit and the experience. Unfortunately, they have…read morecontinued to significantly raise the prices during my time with them. They give me 30 days notice, but there is no appeal process or formal way to request a price freeze. They have complete autonomy and no accountability-so you have no options except to endure the inconvenience of finding a new storage facility and moving your items. I am paying almost $200 more per month now than when I signed the contract perhaps 2 1/2 years ago. It is a terrible business practice to just randomly increase rates! They did give me a couple of discounts and a credit, after I complained, but ultimately I'm paying almost $600 a month for a 10x25 unit, which is the amount people pay to rent an entire studio in some areas!! They think it helps to say that customers that sign up today pay more than what I'm paying - but I would not pay those rates if I were looking today!! Usually companies give you discounts/advantages for being long-term, great customers - nope, not this one. They just raise the prices because they can. It's awful! The storage units are nice, safe and secure. I have usually found Deb helpful with responding to my needs/concerns. I've expressed so many complaints regarding the rate increases, that she knows who I am! If you are open to paying random increases and hundreds of dollars more per month than you signed up for - this is your place. If however, you have a budget and cannot afford significant rate hikes - DO NOT STORE YOUR BELONGINGS HERE! They know it's too difficult to move your things to another location, so they just price gouge. BEWARE!

Was very easy to reserve my unit & complete the necessary "paperwork" online. The facility is very…read moreclean. I received multiple calls to check in on my experience. Highly recommend! (especially opposed to the other storage company with 2 facilities very near to this one, they were extremely difficult to do business with).

This place is air-conditioned and reasonably clean. Somewhat more pricey than most, but they are…read morewilling to negotiate.

Dwayne is a fantastic employee at Canal Street Self Storage. He was very accommodating and patient…read morewith our needs. The pricing was fair and the facility is clean and quite impressive. I highly recommend them as a self storage on the south side.

Vanessa at the 95th and Damen location was very helpful and professional. She made everything so…read moreeasy and was efficient with the knowledge of everything in and about the facility. However the price is ridiculous. They go up every year and just charge way too much for this economy. It doesn't even allow access 24/7. The management was great (5 stars). The prices get (2 stars). I recommend dealing with Vanessa if you already have a unit there

They have decent storage units but ridiculous how you can't reach corporate by phone to complain…read moreabout an employee(one of the numbers hangs up after a few rings). Unprofessional and inconvenient!!

Great prices, super fast setup, and very clean. Took less than 10 min to complete the paperwork and…read moreget the storage unit. Worked with Brenda (manager?). She was great...very fast and helpful.

Brenda was wonderful with helping me get settled in and settled moving out. Would recommend public…read morestorage to all

Ginger was a great help and facilitated very well thank you again will be telling my friendsread more

Latisha was extremely helpful showed me the units made it easier for me to decide which one to…read morerent. Great location and storage units.

I find most negative reviews to be unconstructive, and instead believe in speaking with management…read moreand resolving issues like adults. I'm only posting this because the manager I spoke with by phone actively refused to address the situation. With that in mind, I'm now posting a full review. This review concerns a rental totaling $1,354. When I returned the truck, I followed the posted instructions to wait in my vehicle for an attendant. After waiting 5+ minutes with no acknowledgment, I went inside and found 2 employees at the front counter with no other customers present, unaware anyone was outside. Vanessa, the staff member who performed the check-in, did not verify the dolly and moving blankets until I asked her to. She said she did not see them on my order. If I hadn't spoken up, I have serious concerns that I could've been charged for equipment I had already returned. That is a clear lapse in intake procedure. With that said, Vanessa was very friendly and professional, unlike her manager, Nancy. Later I realized I left my house key on the truck keyring. I called the location and spoke with Nancy. The very first thing I said was that leaving the key behind was my fault, and I took responsibility upfront. I also told her that I was calling her instead of immediately leaving a bad review, as I assumed that this courtesy would be appreciated by any professional manager. Instead, her only response was that "U-Haul advises customers not to put personal keys on the key chain," as if citing policy excused all other responsibilities. While I was forthright about my own mistake, Nancy repeatedly refused to acknowledge the obvious question: why did no one notice or notify me that my key was attached when I physically handed the keyring to the attendant? I didn't drop the keys in a box. I handed them directly to Vanessa, and she then used that same keyring, now containing 2 keys instead of 1, to start the truck to check the mileage and fuel level. It's reasonable to ask how a second key on the keyring was not noticed at that moment. And since the truck has been rented to another customer, I still don't know what happened to my key. Was it left on the ring and handed to the next customer? Or was it removed and simply never logged or returned to me? If the latter, why wasn't I contacted? When I attempted to explain that the real issue was the lack of accountability after the fact, Nancy cut me off, told me I could leave a review, and hung up on me. I called back several times because I absolutely didn't deserve to be hung up on and thought the call might've just disconnected, but no one answered. I then contacted U-Haul customer service and spoke with Dena, who was very understanding, and asked her if we could add Nancy to our call to resolve things. Dena agreed, placed me on hold, contacted the location, and returned to inform me that Nancy refused to join the call and admitted to hanging up on me because "the call wasn't going anywhere." I can't recall ever being hung up on by a business in my entire life, and apparently Nancy considers that an acceptable way to treat customers. This isn't a small complaint. It reflects a breakdown in both front-line procedure and managerial accountability: failure to verify returned equipment, mishandling of personal property, hanging up on a customer, refusal to join customer service and me on the phone, and open dismissal of a $1,300+ paying customer who was attempting to resolve the matter respectfully.  A manager who not only hangs up on a customer but later confirms that she believes this is appropriate conduct is demonstrating that she is not equipped to hold a managerial role. In closing, I offered Nancy the opportunity to resolve the matter privately, and she instead told me to leave a review, which I've now done. No customer should have to chase down accountability after admitting fault upfront and trying to handle the matter constructively. Until U-Haul assigns management here that is capable of professionalism and basic respect for customers, I can't recommend this location.

Staff was very helpful and nice. My pick up & return was…read morefairly easy thanks to the drop off service they offer. Quality moving supplies as well.

One of the same things happened to me my unit was broken into and my stuff was stolen . The way I…read morenoticed it is when I got to my unit there was a different lock on my unit so I got management to cut the lock off and all of my stuff was gone . The bad thing of it is there's a camera right there and for some reason they say their cameras glitched out at the time that my stuff was stolen . After that they went up on my rent and then I went to pay my bill on the day of the due date which is the first and they charged me a late fee because it was after 5:00 when I did it over the phone . This place is crooked and if someone what you having your unit you might lose it stay away if you like your stuff

****do not rent! the staff will steallllll from you!!!!! do not rent! someone stole my pistol and…read moreelectronics from my unit. the only people that had access at that time is the staff. through email they mention that my storage unit lock was on my unit but was secured properly (again i dont know how that was possible) however what do you know...... by the time i got up there i had my belongings missing and the only they can say is "call the insurance"! however you can not get any compensation for it unless it looked like a robbery with the doors off the hinges! now i am stuck with over 5,000 of items just gone!

I have a storage unit in Secure Storage in Waukegan, Fountain Square. I initially had issues with…read moreprior owner due to neglect on considering my concerns of the condition of my unit. The roof was caving in and particles kept falling on my items, mold was atrocious. Obviously, if I store it, it is important to me. However, not to them. The mice were also entering and eating any bags or boxes. It was very upsetting. Thank goodness for new owners. I was going to move the next hike in price when I decided to voice my concerns with new owner. Right away, Pricilla, property manager reached out and immediately moved me to a better, clean and close by unit. As difficult as it is to move, I immediately started to move before my belongings completely got destroyed. This new owner is awesome. Really know what customer service is. Comforting because customer service has long been gone and non-existent. Thank you, Priscilla. I was definitely on my way out to a new storage facility, however, having heard my concerns definitely made me stay here. Would definitely recommend, now.

Amy was so helpful with every issue we had, even when it was busy! Very thoughtful and kind!read more