Carlos was simply amazing and patient. I had a lot of questions and he answered them all very…read moreprofessionally and patiently. He even took time to explain the rules. And he also took time to show another unit after me being concerned what I reserved was too small. Customer service was simply the best.. Tonya Little

Great service! staff were friendly and truly accommodatin. very satisfied with the service they…read moreprovided

I think the office worker was very helpful and she was by herself working hard. Clean and friendly…read more Jessalyn was more than helpful.

I have a problem with you being able to accept my money 24 hours a day, but I only can access MY…read morebelongings between 9:30am-6pm. I swear to GOD I'm not fuckin with you all from this day forward and I will ALWAYS have negative remarks for PS as a company. #pissed

I rented a unit and had to go in the office and sign the agreement. There was a very helpful lady…read moreby the name of Violet who provided me with exceptional customer service. There was a billing error on my account that prevented me from accessing my unit right away. Violet went above and beyond to make the right calls to rectify the issue and help us access our unit until the issue was resolved. She even gave me a call later on that day to let me know I was good to go. Thank you Violet.

This is the worse storage facility I've ever used . This is for the 67th and cottage location…read more it's dark . There are no lights in the unit. The units have small house room sized doors. There were only 3 broken carts for the entire facility. There is only access while the office is open so you have to be done by 5:30 Monday through Friday, even earlier on Saturday and they are not open on Sunday.. There were roaches crawling outside the unit across from my unit on the wall. My vintage Mrs.Clause giant musical ornament has been eaten through by mice. 3 days after my bill was due on a$130 unit, I said I wanted to move out. I was told I'd be charged $68 for a prorated amount for 4 days that was actually half a months rent. There is one very rude unprofessional woman who talks nasty !I was told I could only use a money order to close out the unit.

IF you're looking for a storage place to store stuff. DO YOUR RESEARCH and know what you're going…read moreto get. I have been a customer at Safeguard Self Storage in Lyons, IL for around 7 years so I have seen it all. I've seen managers come and go. I've seen doors get hit and take a month to get repaired. I've seen doors just break and take months to get repaired. I've seen managers park their car in the drive in bay. I've also heard from an old manager that the employees at the locations have no control over temperatures in the facility as a company in Florida took it over. I've pretty much seen it all, but there is more to it. When covid, rents were frozen in residential places since working was hard for most people. At Safeguard they continued to increase rent throughout covid. My units alone saw 2 increases during it of at least 10%. This past year they renovated some areas of their building including the main office and changing out the fire extinguisher. When it came to installing the new fire extinguisher boxes there was no notification from them about cutting into customers units. In one go, I had two units cut into with boxes and paper on the other side of the metal. Sparks from the grinder could've started my stuff on fire. For a month after, I could not close one of my units properly. It took them multiple complaints to fix the issue. Shortly after this happened I got a letter of increase on two of my units. I spoke to the manager, at the time, about this and due to my units getting cut. Over the phone, she told me one of my units would see the increase and the other would not. This was back in June and we are now almost in October. Even after multiple inquiries about this they have not corrected the issue nor have they acknowledged this. One of the biggest issues I've had besides this was the temperatures. Their units are supposed to be climate controlled and is publicly stated on their website to be "Heated and air conditioned units." The temperatures this past summer have been the absolute worst they have ever been in 7 years. Even on days that it was 64 degrees out, in the morning, the units were 75 degrees with a humidity of 50%. This means that they have their units programmed to stay around 75 degree and it rarely goes below that, especially during the day. I have even spoke to the Regional Vice President about this. In one email (attached as photo), He claims that this has how it's always been throughout my stay at their facility, but in prior years the temperature next went above 70-72 degrees during the summer and in the winter never went below 58 (which in reality is super cold). In his email he also states "These spaces do not provide consistent internal temperature or humidity control." If they do not provide consistent temperatures then how come they are moreso consistently at 75 degrees with the off chance that it changes +/- 2 degrees? This is caused by the temperature being set at a certain temperature. With the temperatures being set to not really go below 75 degrees shows that they are not really climate controlled or even heated/cooled. I have even been told via a phone call with Kevin that their units are "heated/cooled" for the items being stored and not for the people coming into their facility whether it's a potentially new client or one thats been here for years. While also being told "Also, we have had no other customers that have complained about the temperature settings." How are customers supposed to know the exact temperature of the units since the company doesn't publicly display it on each floor? They won't unless they buy a device like I did. Being in there for 2 minutes would cause you to sweat instantly. They literally do not care about their customers or the items you have stored in your units. All they care about is increasing your rent and earning more money, even during the covid pandemic. Even their employees hate going up to units as they know how humid it is in there and they stay in the offices 99% of the time where it's actually air conditioned. They even agree that it's ridiculous how the temps are up there, but they aren't able to do anything about it. So they just sit there without saying anything and taking home checks.

was a great experience & very smooth, Kelly at safeguard was super helpful & made the whole…read moresituation a smooth one, highly recommended if you need storage in the area

Wonderful, professional, courteous staff. Communicative and…read moreassertive Storage space accessible and clean , value for money

I have to say Mary McNeal was absolutely rude and nasty to me as I tried to pay out in advance for…read moremy unit. I really wish I didn't have to communicate with her, because I see her completely different after my initial setup 1 yr ago. If you stop in, please stay clear from Mary. Good luck

The customer service isn't the friendliest but they try their best I guess. I rented a U-Haul truck…read morefrom here in the past which went fine, but I wouldn't recommend the storage. - saw mice droppings in each unit I was shown and mice traps in the hallways - to get to higher floors you must take the 500sqft utility elevator. it's an old-fashioned building, so an elevator attendant is needed to move it by hand and you have to wait for him to be available (this place is not for people who need to be in and out quick. it's not for daily access at all so once you put your stuff here, it's HERE. don't think you'll be able to go up and down as you please) - units are not temperature-controlled. it's very cold inside during winter and boiling hot during summer - homeless/crackhead was in vestibule talking to himself as I was leaving

This place has a very difficult time answering the phone, reviewing the messages on their…read morevoicemail, or returning calls. This does not inspire confidence when you're leaving your belongings. A little professionalism and courtesy would go a long way.

The worst experience ever! I'm livid! I paid to vacate and was told I had 48 hours to remove my…read morebelongings by the store manager Nique. I came back then next day after paying for a baby sitter for my son and paying movers to help me vacate just to get here to not have access. Both of my units are paid in full and now I'm out of extra money due to the help that I needed to make sure the unit was clean. Then Rebecca the 800 number whose ID is 967290 told me that there was nothing that she could do and that I just would have to come back tomorrow. Then the manage stated she did not remember the daily code and that she was not coming back to the property to let me in and it would just have to come back tomorrow when I'm not available tomorrow. I've waited time, money, and gas and no one has even attempted to assist me or be empathetic. Do not patronize this establishment!

Apparently this place does not have stairs in case of an emergency. The power went out and all I…read morewas told was I can't come in. I have a storage unit full of personal possessions that I can't access and the employee didn't even bother apologizing for the HUGE inconvenience smh.