Initially, I was very pleased with my storage unit and the experience. Unfortunately, they have…read morecontinued to significantly raise the prices during my time with them. They give me 30 days notice, but there is no appeal process or formal way to request a price freeze. They have complete autonomy and no accountability-so you have no options except to endure the inconvenience of finding a new storage facility and moving your items. I am paying almost $200 more per month now than when I signed the contract perhaps 2 1/2 years ago. It is a terrible business practice to just randomly increase rates! They did give me a couple of discounts and a credit, after I complained, but ultimately I'm paying almost $600 a month for a 10x25 unit, which is the amount people pay to rent an entire studio in some areas!! They think it helps to say that customers that sign up today pay more than what I'm paying - but I would not pay those rates if I were looking today!! Usually companies give you discounts/advantages for being long-term, great customers - nope, not this one. They just raise the prices because they can. It's awful! The storage units are nice, safe and secure. I have usually found Deb helpful with responding to my needs/concerns. I've expressed so many complaints regarding the rate increases, that she knows who I am! If you are open to paying random increases and hundreds of dollars more per month than you signed up for - this is your place. If however, you have a budget and cannot afford significant rate hikes - DO NOT STORE YOUR BELONGINGS HERE! They know it's too difficult to move your things to another location, so they just price gouge. BEWARE!

Was very easy to reserve my unit & complete the necessary "paperwork" online. The facility is very…read moreclean. I received multiple calls to check in on my experience. Highly recommend! (especially opposed to the other storage company with 2 facilities very near to this one, they were extremely difficult to do business with).

Jasmine was a great help to me. She helped my parents with their storage needs. The property is…read morevery clean and the location was convenient.

Very pleasant people to deal with the lady at the desk was extremely helpful in getting my account…read moreset up . Very nice building would be great for anyone looking for Secure Storage .

This is a well located, clean, and easily accessible storage center. As an added bonus, it's a…read morehistoric building with some interesting features. I rented a unit here for the past six years and closed out today. Throughout the time I've used this CubeSmart, I have always been assisted by Tiffany, who is amazing! She's attentive, quick to help, and compassionate during moments that are often stressful (moving!!)! She sets a high standard for customer service and is kind and funny to boot! Thanks!

Tiffany, the manager, and her staff, are very helpful and available. I appreciate the time I rented…read morehere.

I rented a unit and had to go in the office and sign the agreement. There was a very helpful lady…read moreby the name of Violet who provided me with exceptional customer service. There was a billing error on my account that prevented me from accessing my unit right away. Violet went above and beyond to make the right calls to rectify the issue and help us access our unit until the issue was resolved. She even gave me a call later on that day to let me know I was good to go. Thank you Violet.

This is the worse storage facility I've ever used . This is for the 67th and cottage location…read more it's dark . There are no lights in the unit. The units have small house room sized doors. There were only 3 broken carts for the entire facility. There is only access while the office is open so you have to be done by 5:30 Monday through Friday, even earlier on Saturday and they are not open on Sunday.. There were roaches crawling outside the unit across from my unit on the wall. My vintage Mrs.Clause giant musical ornament has been eaten through by mice. 3 days after my bill was due on a$130 unit, I said I wanted to move out. I was told I'd be charged $68 for a prorated amount for 4 days that was actually half a months rent. There is one very rude unprofessional woman who talks nasty !I was told I could only use a money order to close out the unit.

This is a terrible location to rent from. Namely I was given a rental van with 6 miles to empty,…read morebut asked to bring back with 1/4 tank. Hahahah! Good one! No. The guy helping me kept helping other customers and employees while I was attempting to get the transaction completed. Sadly I only had THAT day to move a few items to storage so I was stuck. Simply put - totally terrible experience.

I've been on hold for over 20minutes, and the customer service experience has been very…read moredisappointing. It feels like customer concerns are not a priority. I would recommend improving management practices and investing in employees who are motivated to provide quality service. Better communication and responsiveness would go a long way toward improving the customer experience.

Great service! staff were friendly and truly accommodatin. very satisfied with the service they…read moreprovided

Carlos was so amazing fast and very informative about every question I had I highly recommend this…read morestorage service

Once I walked into the office, was greeted warmly…read more Great customer service, convenient locations and clean storage units. Don't hesitate to check them out!

Very professional and easy to deal with. The process went very smoothly and the facility is nice…read moreand clean. She was kind and upfront about the cost of everything and I feel good about storing my items here

Teri was super nice and super helpful. She explained the procedures and policies from A to Z! Teri…read morewas very helpful and polite. Facility was very clean and spacious. The spot I chose to store my vehicle has a small overhead door but I'm able to switch to another unit. Overall great experience.

After searching for a storage unit that wouldn't hurt me financialily, I found Pro Self Storage!!!…read moreTeri was so helpful and understanding!!! Thank you Khandi