This self storage facility totally superceded my expectation! From the moment I had contact with…read morethe facility, the staff was very professional. Mamie in the office was very thorough in presenting the various storage packages and gave a tour of the facilities. She was patient and very knowledgeable. When I arrived to store my items, the dock was easy to access. The staff was ready and eager to assist. There were dollies available at no extra charge. I HIGHLY recommend this self storage facility.

I rented a unit and had to go in the office and sign the agreement. There was a very helpful lady…read moreby the name of Violet who provided me with exceptional customer service. There was a billing error on my account that prevented me from accessing my unit right away. Violet went above and beyond to make the right calls to rectify the issue and help us access our unit until the issue was resolved. She even gave me a call later on that day to let me know I was good to go. Thank you Violet.

They have decent storage units but ridiculous how you can't reach corporate by phone to complain…read moreabout an employee(one of the numbers hangs up after a few rings). Unprofessional and inconvenient!!

Great place. Climate controlled. Easy access. Rates don't go up every other day. I like the…read moreplace

I have been a satisfied Safeguard 'clienT' for nearly 8 years at Lakeview location N Clybourn…read moreAvenue . with only one exception (flooding not caused by them but lack of city gutters maintenance during storm). in that instance m, they reached out immediately w/notification and assistance remedying any serious damage/loss due to water encroachment in unit. I admit I would be happier w/o the rental increases of last few years; however, they were very considerate of financial hardship durung COVID. Most recently, my storage needs have changed and in the process it's been a true blessing to have Mario facilitate making what has been a stressful situation as stress free as possible. Mario is not only efficient and knowledgeable but helpful and a kind human being! I hope Safeguard acknowledges his true value added to their business profile. thank you Mario!

A great experience. Very helpful and informative staff assistance. I worked with the Assistant…read moreManager and he was awesome. Would highly recommend.

This is a terrible location to rent from. Namely I was given a rental van with 6 miles to empty,…read morebut asked to bring back with 1/4 tank. Hahahah! Good one! No. The guy helping me kept helping other customers and employees while I was attempting to get the transaction completed. Sadly I only had THAT day to move a few items to storage so I was stuck. Simply put - totally terrible experience.

Hire new staff! We stood there for 10 minutes, waiting for someone to help us and the only…read moreemployee there kept telling us that there was no one here right now, that the representative would be right back. He said he had to go out and will be right back. We all (customers) had reservations, were on a tight schedules and were standing there waiting for someone to help us! If they didn't even pull the truck out for me, I had to go wandering around, to try to find the one I was assigned. But there's no way to determine which one is yours immediately. I asked the guy if he was going to pull the truck out for me? He said it's over there. I still couldn't find it and had to ask, a lady who was an employee from another Uhaul office store to help me find it. The employees at the Pershing office would not even help me. I shouted to them, I still can't find the truck. You're not even gonna help me find the truck? And the employee said I did help you! But NEVER came over to help me! Extremely rude, frustrating, and unprofessional. Worst customer service I've ever experienced at U-haul! Will never reserve anything from this U-haul EVER AGAIN!

Update on my review. U-Haul representative called me this morning and ask me about the complaint…read morethat I did online. I told her that I was billed for not putting gas back in the vehicle and mileage which was incorrect. That I put $20 in the truck to replace the gas. That one of their employees checked and inspected the vehicle interior and exterior and stated that all was good and I would receive a refund. She put me on hold to go check the vehicle and said it was on full. It's three days later and it hasn't been rented. Well all I can say is that the truth prevail and they are reversing the charges and I will receive my refund in two to three business days but I will not be using their services again.

The worst experience of my life. I went for a simple hitch install on my Camry. A standard,…read morenon-hybrid common car that has never had any modifications done. All parts for the hitch are their own. For anyone that has done this before it shouldn't take anymore then around 20 minutes. They offered wiring for an additional cost and since I was here, I figured why not. The window I was given for for an hour. I figured approximately an hour and a half just to be safe. They almost a full four hours stating "needed time to charge a battery" and "complications". Clearly they didn't know what they were doing. I needed to go to work and the manager Orran just kept staring that he could remove the hitch and wires and it would take about the same as the amount of time as it would to simply finish it He kept promising completion in 15min. 40min. and then when I would remind him he would change the amount of time he claimed originally and then he changed what time he stated it. These people are so corrupt and dishonest. They even charged me additionally for the "extra time". Finally, they refused to give me any kind of a warranty on the work they did or on their parts.

They never showed up for scheduled move. No call nothing. Do not trust, don't give them a penny…read more Bury companies like this. Absolute shite.

The Movers were very unprofessional and uncaring about your belongings.....Very costly and the…read moreservice is poor....No I would not Use them ever again.

They did a great Job and have good customer service. And they are also patient. Good company.read more

I love this moving company! I've used them for 3 different moves and each time they were awesome…read more They are on time, very professional, and the prices were right! They were very swift and careful in moving my things. Thank you! I always recommend them and will continue to use their services as long as I need them.