This is the best storage area. Dwayne is so professional, accommodating and easy to work with. I…read moremet the owner one and he was a huge help with a problem I had with my lock. So pleased that I decided on Canal Street. I have had storage in areas all. Up and down the north shore as well as other places in the country. Hands down, this is the best!!

This place is air-conditioned and reasonably clean. Somewhat more pricey than most, but they are…read morewilling to negotiate.

A shout out to Jennifer and Sara , thank you again for your help ,making the process very easy, if…read moreanyone needs a storage space, must see Jennifer very professional and very kind, The place is very clean clean.

Joyce is one of the most remarkable customer service associates!!!…read moreThere are times when you need good and informational help and Joyce, storage manager help me and my family!!! Thank you public storage.

Used East Bank Storage to store my life for a year when I was out of the country. Very little not…read moreto like about this place. Great staff, affordable, fairly easy to move in & out. My only complaints are that sometimes getting a cart can be difficult when they're busy. The hours can also make it a little tough if you plan to stop by in the evening. They also rent Uhauls and sell pretty much any packaging you might need.

This place never disappoints. Allen is truly a delightful representation of hospitality. He's…read moreengaging in conversation,hard working and smiles! He brings a positive feel to the place. I appreciate you, Allen!

They have decent storage units but ridiculous how you can't reach corporate by phone to complain…read moreabout an employee(one of the numbers hangs up after a few rings). Unprofessional and inconvenient!!

Great place. Climate controlled. Easy access. Rates don't go up every other day. I like the…read moreplace

I find most negative reviews to be unconstructive, and instead believe in speaking with management…read moreand resolving issues like adults. I'm only posting this because the manager I spoke with by phone actively refused to address the situation. With that in mind, I'm now posting a full review. This review concerns a rental totaling $1,354. When I returned the truck, I followed the posted instructions to wait in my vehicle for an attendant. After waiting 5+ minutes with no acknowledgment, I went inside and found 2 employees at the front counter with no other customers present, unaware anyone was outside. Vanessa, the staff member who performed the check-in, did not verify the dolly and moving blankets until I asked her to. She said she did not see them on my order. If I hadn't spoken up, I have serious concerns that I could've been charged for equipment I had already returned. That is a clear lapse in intake procedure. With that said, Vanessa was very friendly and professional, unlike her manager, Nancy. Later I realized I left my house key on the truck keyring. I called the location and spoke with Nancy. The very first thing I said was that leaving the key behind was my fault, and I took responsibility upfront. I also told her that I was calling her instead of immediately leaving a bad review, as I assumed that this courtesy would be appreciated by any professional manager. Instead, her only response was that "U-Haul advises customers not to put personal keys on the key chain," as if citing policy excused all other responsibilities. While I was forthright about my own mistake, Nancy repeatedly refused to acknowledge the obvious question: why did no one notice or notify me that my key was attached when I physically handed the keyring to the attendant? I didn't drop the keys in a box. I handed them directly to Vanessa, and she then used that same keyring, now containing 2 keys instead of 1, to start the truck to check the mileage and fuel level. It's reasonable to ask how a second key on the keyring was not noticed at that moment. And since the truck has been rented to another customer, I still don't know what happened to my key. Was it left on the ring and handed to the next customer? Or was it removed and simply never logged or returned to me? If the latter, why wasn't I contacted? When I attempted to explain that the real issue was the lack of accountability after the fact, Nancy cut me off, told me I could leave a review, and hung up on me. I called back several times because I absolutely didn't deserve to be hung up on and thought the call might've just disconnected, but no one answered. I then contacted U-Haul customer service and spoke with Dena, who was very understanding, and asked her if we could add Nancy to our call to resolve things. Dena agreed, placed me on hold, contacted the location, and returned to inform me that Nancy refused to join the call and admitted to hanging up on me because "the call wasn't going anywhere." I can't recall ever being hung up on by a business in my entire life, and apparently Nancy considers that an acceptable way to treat customers. This isn't a small complaint. It reflects a breakdown in both front-line procedure and managerial accountability: failure to verify returned equipment, mishandling of personal property, hanging up on a customer, refusal to join customer service and me on the phone, and open dismissal of a $1,300+ paying customer who was attempting to resolve the matter respectfully.  A manager who not only hangs up on a customer but later confirms that she believes this is appropriate conduct is demonstrating that she is not equipped to hold a managerial role. In closing, I offered Nancy the opportunity to resolve the matter privately, and she instead told me to leave a review, which I've now done. No customer should have to chase down accountability after admitting fault upfront and trying to handle the matter constructively. Until U-Haul assigns management here that is capable of professionalism and basic respect for customers, I can't recommend this location.

Staff was very helpful and nice. My pick up & return was…read morefairly easy thanks to the drop off service they offer. Quality moving supplies as well.

Got a debt collection letter in the mail a year after I moved out of this place. I settled all…read moreaccounts and moved my stuff out without any dispute on payments at the time. Never heard a word from them on any money issues. These guys won't even let you store your stuff if you don't pay beforehand. If you are a day late, they double lock it until you pay. They have a month to month plan so it is actually not possible to owe them money unless they are holding your belongings hostage. They will eventually sell off your belongings to get their money back. Obviously I got all my belongs and walked out the door with a cordial goodbye from their staff at the time. So it bewilders me how they possibly have an overdue account that they issued to collections from me. EDIT: I contacted them at their info email address and they said they have a new debt collection company and that this was a mistake. I had a good experience with this company in terms of customer service other than this flub. I don't expect to get any more letters about this issue so it should be resolved.

One of the same things happened to me my unit was broken into and my stuff was stolen . The way I…read morenoticed it is when I got to my unit there was a different lock on my unit so I got management to cut the lock off and all of my stuff was gone . The bad thing of it is there's a camera right there and for some reason they say their cameras glitched out at the time that my stuff was stolen . After that they went up on my rent and then I went to pay my bill on the day of the due date which is the first and they charged me a late fee because it was after 5:00 when I did it over the phone . This place is crooked and if someone what you having your unit you might lose it stay away if you like your stuff

I used U-Haul's moving and storage container service for my move from Chicago to Seattle. It was…read moresuch a good experience from start to finish. I was a very nervous about a cross-country move but U-Haul really made it stress free The staff at this location was attentive and very helpful. The container does look small from the outside but it fits way more than you'd expect. Ii managed to load up most of my stuff and everything arrived in perfect condition including tv. No damage, no missing items. Overall just super reliable service. I could track the progress and have peace of mind during such a big move. If you're considering a long-distance move and want something secure and affordable among other services out there, I'd 100% recommend U-Haul's container service. Zero complaints, just a solid experience!

WELL AS FAR AS STORAGES GO... The staff, Vanessa , Valerie,…read moreJason are AMAZING. Had a mixup in reservations( on line) and these lovely beings. Assisted me graciously and efficiently. Thank you SUPER TEAM!!!

Came here to put stuff in storage over the summer with a friend. My friend really wanted to use…read morethis place as a storage than your normal big brand storage name. It's cheap, it does the job too. Sometimes the storage area can be dark but this place is not climate controlled so it's going to feel how it'll feel outside. It's got a small 5x5 storage units too. Staff is really friendly and helpful

Usually we use the U-Haul storage on 71st, but they didn't have any storage units left in the…read moredemensions we were looking for, so we were directed by them to this storage unit which is closer to our apartment anyways. They had the size we needed, so we filled out the paperwork, and our prorated amount was $24. We checked into Yelp and there was a 50% off first month's rent. To give us the bigger bargain he was willing to apply it to a full month, so we got the full value of the coupon. The staff here is friendly and I love that you can drive upstairs to your storage unit. They also have this wooden thing on wheels to help you transport your items free of charge. However, this place is very hot but the industrial sized fans they have throughout the facility DEFINITELY help.