Terrible, i made a reservation with janay for first month $1, $29 movein fee as i was moveing from other location because they doubled the rent aftrr 3 months. I and Janay discused this ovrr the phone. I was sent and have the text msg for the reserve stating exactly that but things changed when I atrived to the location and was charged $61 dollar movein fee. After trying to contact the location no one answers the phone and the chatline hangs up on me at their prerogative stating, "I have to go now because you aren't responding. Beware, its not the money its the principle, they are cheating people out of their money that have certain needs. I will never use them or recommend them again. Shame. Shame! Make sure you get everything you ask for first and do not trust them. Furthermore they will not give you a specified lease so that they can raise the rent whenerver they want so make sure you are prepared for a plan b! They are terrible. read more

2.5 stars for 2 problems I faced: Called to ask and activate the 24-hour access courtesy. Person who answered the phone said yes. When I actually showed up after-hours, I was denied access. It's actually important for me to move things out by a certain time. Time is important when you promise something you can't keep. "Manager will return at 3PM" is not the same as coming back at 3:13PM. He apologized and said it was an estimate. Poor excuse. Again, time is important and another promise you can't keep. Phone isn't always answered during business hours. Perhaps this is due to only one man holding the fort down. read more

Sally was awesome! She knew I was nervous about backing up my travel trailer into a spot. She went with me to help me and back it up. It took a bit of her time. She was so Patient with me. Never made me feel rushed. She had me all set with the paper work in no time. She was great a customer service. She needs a raise. You want to keep her. read more

I have a non-profit organization that has stored our Mobile Coach at the Oakbrook Terrace storage facility for the last 8 years. Don't be fooled with the $1 first month -- it's just to suck you in. After that, all they want to do is increase your monthly payment as much and as quickly as possible. I've been trying for the last 2 months to quit my lease since everything they promised turned out to be a lie. They promised to install video cameras within the first 6 months in 2014, when I moved in -- there are still no video cameras. They promised to get rid of the Light Blue Continental with the flat tires next to my spot, and has never moved in 8 years -- and it's still there! They can't get anything done that they promise to do, but they are quick to increase your monthly rent -- this time they tried to increase my monthly rent by 32% this time, but I was able to find a better spot for half the price! Maybe Justin Carter, the District Manager for Public Storage will get in touch with me after he reads this review -- otherwise, no one in the company ever gets back to you! I've been trying to get out of my lease for 2 months now, but just keep getting monthly late payment notices, and nobody from management returns your phone calls in a timely manner. Not a very ethical company -- stay away from Public Storage! read more

We recently had a problem with an out of state unit and and went to the Oakbrook Terrace storage facility for assistance. Sally did a great job helping us with our problem and made sure everything was resolved. She went above and beyond to fix some billing issues and communicate with the out of town facility. Her professionalism and kindness were greatly appreciated. read more

I did research online to find a good storage facility for my antique vehicle. In October 2012, Public Storage had a promotion going on with $1 for the first month, and a reduced rate of $141 for the subsequent months that looked competitive and to be a good value. I reserved a 10 x 15 unit online, as the best guess size for what I would need. On the appointed day for me to move the vehicle (October 27, 2012), I called the local Public Storage number at 630-834-4137 a number of times and left voice messages for Chris, the property manager, to confirm a time for me to arrive. He never called me back. Later in the afternoon, on my way home, I stopped at the Public Storage facility and talked with Chris. I explained that I had been trying to reach him all day to confirm a time and he never called me back! He apologized and said something about their phone system not working! So, reluctantly I made arrangements to bring the vehicle in the following day. I asked Chris what would happen if my vehicle did not fot in the 10 x 15 I had reserved online, and he said they would just switch me up to another sized unit... no problem! When I arrived the next day to store my vehicle we discovered that it was a shade too long to fit in the 10 x 15, so I needed to move up to a 15 x 20. However, because this was on a weekend, and the local sales person could not reach the Public Storage headquarters to get approval to transfer the online discounted rate ($179/mo.) for the 10 x 20 unit. Instead, they had to give me the full rate ($198/mo.) and a "Customer Service" number to call to set things back to the online $171 rate the following week. Since I prefer to communicate through email, the following week I went to my online PS account and used the online web form to contact the Public Storage company about this issue. I did not hear back from them in the following week, so I filled the web form out again, explaining the whole scenario. Still no response as we were getting into mid-to late November 2012. On November 28, 2012 I received an email from customerservice@publicstorage.com regarding some lease/rental agreement changes coming up for 2013. I used this email as an opportunity to respond via direct email to the company about my unresolved situation regarding the lower rates. 2 days later... still no reply. So, today I finally called the (800) 567-0759 number which is buried on the Public Storage website. After navigating the automated phone system and pushing maybe 10 different responses, I finally got a real person named "Chanel" in Customer Service. She was polite and listened to my story. However, in the end she told me that because I did not technically reserve the 10 x 20 unit ONLINE, but rather switched to it from a smaller unit that WAS RESERVED ONLINE, I did not qualify for the reduced rate on the 10 x 20 unit! The only thing she would/could do was to give me the name of the Chicago area district manager named Jonathan at 630-343-0483. Of course when she transferred me there, I got his voice mail! I left a message for him to call me, but I have no hope that he will given their track record of no response. Unless this issue is resolved promptly, I will never use this business again, and I will tell all my friends and family about my experience both personally, through Facebook, LinkedIn, Twitter, and on my blog site. Public Storage has no concept of what "Customer Service" means and if I ran my business this way, I would not survive in today's marketplace! UPDATE After posting this report on Yelp and a few other places online, I received a voice mail from the District Manager saying that he had looked into my account and had lowered my rate to the online rate of $171/mo, instead of $198/mo. That is all I was trying to get them to do since October 28, 2012 when I moved my antique truck into their facility. This company has a lot to learn about communication with customers and what it means to be a customer focused. In my opinion, if they do not change their ways, they will not survive in this economy. Bottom line... my experience was so poor that as soon as I am able, I will be moving and storing my vehicle elsewhere. read more

I appreciate the difficulties experienced by businesses during a pandemic and during challenging weather. However, we stored our small RV at the Public Storage facility in Oakbrook Terrace and when we went to retrieve it we were unhappy to see that us was buried in snow and very difficult to get out. The road in front of it and all the others had been plowed and that deposited in front of the vehicles. The plowing could have been done much closer to the vehicles and removed to other parts of the property. Our experience occurred almost five days after the big snow storm and after warmer departures. As a result my 74 yr old husband had to move loads of snow so that we could get out. When I told the individual in the office she indicated that she agreed with my frustrations but that the 3rd party plowing company was not being responsive to requests for more plowing. I suggested that the company might have hired individuals to shovel people out of the spaces, even if by appointment. I asked her to forward my complaint to the owner. My question is, we're we supposed to wait until spring and complete thawing to have access to our vehicle? The situation reflects a complete lack of indifference to the customers of this business and a lack of imagination as to solutions. Further communication with the district manager through voicemail has, as of this date, resulted in no response. read more

Just rented a parking space for a work trailer. Sally in the office was great and very professional. Look forward to a long relationship with this location. read more

I've always used Public Storage but I won't anymore. I reserved a unit online and a day later they called me and pressured me into prepaying for the unit claiming they only had one left and I'd lose my reservation if I didn't pay. I lost my job due to covid-19 so I'm already broke. Long story short I found a place to live and cancelled my reservation BEFORE I was due to move my stuff into storage but they refuse to give me my money back. I even had to buy one of their stupid expensive locks so I guess I bought them a lock because I never got it. I've called the location on Roosevelt in Oakbrook Terrace (Rob), the district manager (Benjamin) and regional manager (Jonathan) but no one will make it right. Customer service is a joke because supposedly my issue was "escalated" but it's been over a month and still no money back. And it's $47!! I'm not a complainer and I'm always courteous because I know what its like to deal with rude customers but I haven't been paid the same respect and that's really disappointing. read more

I've been a long-term tenant and the rent keeps getting raised each year. I live out of state and have been unable to retrieve my belongings so I keep paying rent. I am paying about $100 per unit (I have 2 units) more than the current rentals at this location (I did my research). Competitors within this geographic area charge less for newer, climate controlled, and more secure units of the same size. I called customer service twice last month and I was told the Regional Manager would call me about the price discrepancy - he never bothered calling. The person from the customer service line told me I could move my stuff into another unit so that I could lower my rents - otherwise he wouldn't do anything for me. This is how a long-term tenant gets treated. I think there should be more laws that protect the consumer when it comes to the "storage industry". If I had it to do over again - I would have sold everything and bought all new stuff for what I paid in storage fees. read more

Brittany was EXTREMELY helpful. She didn't have exactly what I needed at her storage site, but spent a good half hour attempting to locate a unit that was close to me and in my price range. I appreciate her effort and good humor. Her customer service was wonderful and very telling about what is important to Public Storage. Thank you Brittany. And thank you Public Storage. read more

So, on a stormy night, my two kids and their dad got locked into this facility after getting to the gate 3 minutes after the close time of 9 pm. The Oakbrook Terrace police couldn't even get them out because they have outdated codes and the owners could not be reached!! They had to abandon their cars. To say that I'm upset is an understatement!! The village of Oakbrook Terrace will be hearing from me! This is unacceptable!! read more

As usual, Public Storage doesn't disappoint. Came by to to pick up and drop off some of my stuff and had problems with my lock. Went to the office and even thou it was cold out, Sally came out with a smile and help. No questions asked. The service is is always awesome with her. read more

DO NOT USE THIS FACILITY! It would be nice if this company maintained their facility. It is pure negligence on their part. They know there is an issue with their facility and still have not fixed it. I have pictures for proof. Broken gutters and leaking roof are not things to be ignored. District and regional mangers have been contacted and they will not correct the situation. All of my mother's possessions have been ruined by mold and water damage due to negligence by Public Storage. I could deal with the mouse droppings and dead mouse carcass, but I can not deal with the mold. They need to step up and correct the situation. read more

I would rate this facility a 0 if I could. Our unit was purchased in June of 2013. Since then, the rate has increased three times. We just went to the unit and everything is COMPLETELY RUINED. Dead mice, everywhere. Furniture, bedding, packing materials, clothes, chewed through. In addition to the rodent infestation, there is severe water damage. Water is coming up through the floor and down from the broken gutters. Everything not eaten is moldy, rusty, and water damaged. We alerted the facility to the problem, spoke to numerous representatives all the way up to the district manager. He said Public Storage is not liable. They will not refund any of the thousands of dollars of belongs. They will not assist in removing the ruined items, emptying the unit, or providing a place to throw away an entire condo worth of belongings. They will not refund any of the rent. They will not even fix the unit or provide an alternate unit. And THEY WILL KEEP CHARGING RENT UNTIL EVERYTHING IS OUT. His only words were "that's unfortunate." We have used other public storage facilities for years and have never had an experience like this. Since the district manager was so anti-costumer service, we will be moving everything from our various units and will never use this company again. Please do not put your belongings in this unit!!! read more

I have used Public Storage units for many years, and recently discovered this one in Oakbrook Terrace. Prices are more reasonable than most in the area (a little difficult to find the first time), but the manager, Chris, is excellentto work with - very professional. The place is kept very well - units very clean and everything recently painted. An employee lives on the property, so that provides an added level of comfort regarding the security. Overall - very pleased! read more

The public storage staff did the fantastic jobs at that location for temporary storage facility. In addition to insure the property on any climate impact. I want to say big thanks to madam and sir for allowing me to use the unit. Overall, they did the part by changing the light bulb after the usage. Keep it up and have a good summer. read more

We just placed our vehicle into storage at this facility. Hector was so helpful. He made sure that we had the right unit for our needs. I cannot say enough - I would recommend this facility to anyone requiring storage. Thanks Hector - Your the best. Kiki H. read more

I just wanted to give a shout out to the manager @PS Kelly. She is so professional and personal, was a great big help in a very stressful situation. She gave me such great personal service and awesome wonderful tips for utilizing all the space with all my stuff. She's so nice and friendly I felt like we were friends!! Thanks so much for all your help Kelly... and if you need to rent storage space, go to this one and ask for Kelly. It's a better experience with her!! Plus I need to mention, she herself came out to my unit and put salt down for me when it was very icy and the snow guys didn't show!!! read more

The low rating is primarily because they have raised my monthly rate 3 times since I rented the unit. I've always been on autopay and have paid on time. I've rented storage units for over 25 years, many have been public Storage units, this is the first storage facility that has raised my rent from my contracted rate. If I'd known they could/would do this I'd of rented from a different company. read more

Sally was a pleasure to deal with. Helped me pick out the best spot possible and was efficient and professional.

Reserved unit online and arranged with Chris when I could see the unit. Liked that unit was drive up and not where had to walk in and out of a building. Was a bit put-off that I had to purchase one of there locks rather than provide my own. Location convenient to where I live. The $1 for first month isn't actually $1 due to the administration fees. This should work well enough for me. read more

Was there to rent a unit on 11/12/2014,\. I found it to very satisfactory . Customer services was awesome.Sherri was very polite and very enjoyable to deal with she explained everything in detail . I would highly recommend this facility . Sherri you were awesome thank you read more

I had a very positive experience at this location. Kelly was extremely nice and always willing to address any concerns I had.

I came in for pricing & reservations & kelly was such a wonderful help even with the viewing & showing of the different storage spots thats available she was a big help answering all questions we had read more