The review below is EXACTLY as I posted on Charleston's website on June 16 - the day after Father's Day - the night in question. In the week that passed I received zero contact from anyone at Charleston's.
My wife and I have dined at the Carmel Charleston's for more than a dozen years - it has been dependable and comfortable with sepcific dishes we enjoyed. We made a 7 PM reservation for Father's Day, and arrived promptly. We were told a table would be ready as soon as it had been cleaned. At just past 7:15 I asked how long it takes to clean a table. The female manager/shift manager, blonde, (I don't have her name and I don't want to wrongly accuse someone), asked for my name, which I gave. She asked if I said a different name - the lobby of the restaurant was crowded and loud. This time I repeated my name, spelling it, in a louder tone of voice to ensure being heard. She picked up a couple menus and had us follow her into the dining room. While being escorted to our table, she said to my wife she had never been so insulted before. My wife asked by what, but did not get an answer. My wife, who has 30 years experience in food service, mostly as a chef, then told her to breath/relax, and she took offense to that. Something was definittely off. When she passed by our table later my wife stopped her, tried to offer an apology for whatever slight was perceived, and she couldn't leave fast enough. Our server Chelsea was not the least bit friendly either. We order our food - chicken piccata - for each of us - was my favorite at Charleston's. It took just over 40 minutes for our food to be served. My wife's chicken was tough (mine was ok), and both orders seem to be getting smaller and smaller with each visit. The asparagus on both our plates in the piccata was hard as a rock - felt like chewing a tree trunk. I had the glazed carrots, which for the first time was served on the same plate as the picata. My pasta tasted like the glaze, and my carrots tasted like the piccata sauce. I have ALWAYS had the glazed carrots in a separate dish. When our server finally came back to our table, and I mentioned the various issues just described, she said she would get a manager. The blonde female manager came to our table, but kept walking right past our table. A few minutes later another manager approached our table - tall gentleman, lanky - Adam Skees, to whom we repeated the same concerns that we shared with the server (who never offered to refill our water glasses). At NO point did Adam offer to fix the problem. Instead, he made excuses as to why the carrots were served on the entree plate, did not address my wife's tough chicken at all, nor did he address the hard as a rock asparagus - two piles on our plates. We had the same issue with the asparagus in the picata when we last visited on May 11. Our server that evening, a delight FYI, resolved that problem immediately - brought us a dish of fresh, properly cooked asparagus. Adam, an alleged manager, never made such an obvious offer. He simply made excuses, and left us completely unhappy. Our Father's Day dinner was the worst experience we have ever had at Charleston's, and I think our hard-earned dollars can best be spent elsewhere. We live 10 minutes away and for a nice break, to go to Charleston's or Texas Roadhouse right next door, is good after long days - very good serevice and steaks at TR. read more