Diona was absolutely amazing!!! We had the best time getting to know her and chatting it up. We enjoyed the monthly special burger with the best crunchy fries I have had in a long time. We enjoyed the vibes of this spot but tonight topped it for us! read more

Purely a takeout experience as we had two toddlers waiting at home. Unfortunately, it was a really long wait (after placing online order) combined with too many missed items. It was honestly hard to believe they missed seven different items from the original order. Upon return, we almost got the rest while everything prior was cold. My husband said we had already received the Mac and cheese order but the receipt clearly stated two separate items. One was an entree the other was a side order. Clearly QC is not a priority here. Food was decent but pretty sloppily put together. Burgers were dry. Our fries were cold, as to be expected when the wait was forever. Untimely, low stars are from service. And there was nothing outside of an apology to make things right. Since we were still missing a Mac and cheese entree by the time he got back. I had him call the restaurant for a refund on that one item. There are too many burger joints in town to patronize a place that can't prioritize its customers. read more

Roots Burger Bar - Tomato and cucumbers - full of end stems - American Near Me - Carmel, Indiana

This place has been on my list of places to visit for some time now. I love burgers and would normally order a burger on my first visit to a restaurant with "burger" in its name, but I've had a lot of burgers lately, so I opted for the beer battered fish with side salad. Allow me to back up to our arrival. It was a nice day out, a little warm, but the patio is shaded. We asked if we could sit outside, as there were no other guests seated there at the time and the interior seemed rather dark and drab. Shortly after we were seated, my husband went inside to use the facilities and overheard the hostess telling our server that there was a table outside. She responded with a disappointed sounding "OUTSIDE?!" He returned to the table and told me about this as we reviewed the menu and specials while enjoying the little bucket of popcorn that they provide to each table, free of charge. The server, and her trainee, did take a while to come to our table, but she had a great attitude when they did. There was another server with a trainee shadowing him. They are also hiring, for anyone interested. We chose a peach margarita pitcher for $15. It was advertised on the sidewalk chalkboard like a special, but that is the regular menu price. It was the world's tiniest pitcher, but we still didn't finish it, so I guess it was perfectly-sized for the price. We also ordered potato skins as an appetizer. They were a bit stingy with the cheese, but extremely generous with the green onions. They were cooked well. Crispy skin with a fluffy, pillowy, potato inside. My husband, feeling more snacky than actually hungry, ordered two appetizers as his meal. He had the mini corndogs (very crunchy and delicious) and the onion rings. He said that everything hit the spot. The beer-battered fish came with two HUGE filets. They came to the table hot and crisp, but by the time I got them home, the beer-batter had gotten a bit soggy and grease-soaked. The side salad had huge chunks of iceberg lettuce (barely chopped) and some of the pieces were a bit brown around the edges. Sitting on the patio was nice and although there were several bees in the vicinity, the real flowers in the planter boxes surrounding the patio kept them distracted. After we ordered, several more patrons arrived and requested seating outside as well. There was a country playlist going and at least one of the songs had some pretty colorful language. As I heard the "MF" bomb drop for the second time, I looked around at the families with children sitting nearby. They appeared to be unphased. We noticed a dog bowl with "Roots" on it, so I'm guessing that they are pet-friendly. Eventually, I do want to return and try some of their burgers out. read more

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I've been wanting to check out this place for awhile. My friend came for trivia and loved it. I stopped in on a Thursday night. Where I happened to be seated unfortunately had the AC blasting so it was cold. It took awhile for my waitress to come over, but she was training someone. I also never received any popcorn. My waitress was very friendly and knowledge. My food came out fairly quickly and everything was hot. I had asked for a side of mayo so I had to remind them on it. The Rueben was good. Next time I'd love to try a burger. I'll definitely give them another shot since it seems like the training may have disrupted their usual serving flow. So I only removed one star for that. read more

Roots Burger Bar - Reuben - American Near Me - Carmel, Indiana

I love their PB&J burger! I get bunless, but I appreciate the little cups for the peanut butter and jelly! Service is hit or miss sometimes but the burger is great! read more

Roots Burger Bar - PB&J burger (no bun) - American Near Me - Carmel, Indiana

We just went there and had one of the worst experiences ever. Bad service. Check. Excuses by the manager. Check. Cold food that took forever. Check. ANTS IN THE FOOD - YES ANTS - check. Wrong order delivered to the table. Check. The health department should close this establishment asap. Sad, as this used to be a great place to go. I feel the need to warn others. read more

It was not the food- it was the Doordash order. We did not get two items from our Doordash order. Otherwise, the food was good. Had a burger, fries and our little one enjoyed the mac n cheese. read more

Roots Burger Bar - Burger & Fries - American Near Me - Carmel, Indiana

I received an email from Roots stating every night specials. Tonight was a $6.00 burger and $4.00 pint When we walked in, we were handed a bucket of popcorn and shown to our table. The popcorn was good. Like fresh popped without too much salt We were greeted within minutes by our server, George. Definitely an asset to the business. Our friend asked if was old enough to work there Without a second thought he explained that he has been working every job in the restaurant since he was 13. In Indiana you can serve food but not adult beverages. He explained that he had washed dishes, cooked, etc. Did anything he was asked to do He was efficient with our order and really added to our dining experience as we enjoyed teasing him and his response. I had to express proudness of him as I had also worked as a young person Our burgers were awesome. Cooked to perfection, bun was grilled to with the roots brand seared on top. Lettuce, tomato, onion, pickles and secret sauce. My husband asked what was in it and George replied that it would not be a secret if he told but he could serve it on the side The draft beer menu was about 20 different types and brand. I asked for a taste and was given a juice glass full. The beer was really cold. They had a list of about 12 different beers on tap. Bar atmosphere, lots of tv's and just a fun place Will we go back, you betcha. Will we ask for George as our waiter you betcha read more

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I was a huge fan of Scotty's Brewhouse (IYKYK), so have been anxiously waiting to try Roots for quite some time. The menu is HUGE. I'm a sucker for pimento cheese so anytime that's available I gravitate towards it. That said, I tried the 'Southern Pride' burger (two patties), which comes with pimento cheese, bacon, secret sauce, tomato jam, and a side of fries. The burger was delicious and the fries were crunchy. Quite messy and greasy, but definitely tasty. Overall, I'd definitely come back! read more

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underrated burger place in carmel! indoor / outdoor seating options, creative food & drink menu. Can't go wrong with the wise all american original smash burger & the southern pride. good deals throughout the week, fun rotating frozen wine slushees! read more

Roots Burger Bar - wise all american burger - American Near Me - Carmel, Indiana

Such a great family friendly spot- and a bonus that it's right around the corner from where we live. They have great monthly specials and kids eat free on Tuesdays with the purchase of an adult entree. I love their burger with the peanut butter. Once seated you are served pop corn- what could be better?! read more

Was in the area and met up with a friend here. Went into the restaurant and people were friendly but they were a lil awkward since they were looking like this was their first job. The workers at the counter seemed to be high schoolers who would have rather not been working (idk maybe it's just the gen z or younger vibe going on). Whoever took us to our table didn't give us enough menus. Beer list isn't readily available along with which specials which is annoying as a consumer. We ordered the tots and it had a tiny hair in it but we didn't mention anything to the server bc I didn't think it was the end of the world but eh gross. Sydney, our server, was nice. However, we never got any side plates, so we just ate out of the dish. read more

Roots Burger Bar - Pimento Tots - American Near Me - Carmel, Indiana

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Roots was an unexpected treat. We got in easily on a busy Friday night. There were six of us including two kids. They have an awesome kids menu. Drinks games out quickly and I had a delicious vodka tonic. The servers are mostly young college students that are attentive. They are unusually well staffed. Our server was very friendly. The menu specializes in a version of smash burgers. There is a good selection of healthy options as well. The food took awhile to come out, but reasonable as they were busy. The kids were able to color with complementary supplies. I had the All American burger with a single patty. The burger had a great smoke flavor with lots of lettuce and sauce. The generous helping of fries was perfectly crispy. This was a delicious meal. My husband had to e tenderloin which he said was perfectly seasoned. The kids ate their grilled cheese and fruit but were most excited about the ice cream dessert that followed. The dining room is decorated with historic and current local photos of Carmel. There is a popular outdoor door patio, but we ate inside. The noise level was pretty loud inside with people excited by the weekend. There was high energy all around. The parking lot was actually tight, but we did find parking. I look forward to returning. Roots is a great family friendly neighborhood pub. read more

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Workers are really kind and positive. Food was amazing and having TVs is just a plus!

Dine in So my wife and decided to try this place this evening. We were seated and then watched 3 tables that entered after us be served drinks and had their order taken. Finally someone was sent to take our drink order but we sat another 10 minutes waiting for someone to come and take our food order to no avail. We finally decided to leave the establishment and go somewhere else to spend our money. My wife left her phone behind and a young lady came out with the phone and asked what happened. We explained it to her and she asked if she could give us a gift card for another day. Of which we declined. This was unacceptable and I must add, we were the only two African Americans in there other than a couple of staff members. Might I add, it is my birthday! read more

We went on Wednesday night, steak night and trivia night. You know when you enter and they only have one menu available you're in for a treat! My husband and one of our daughters had the steak special. How can you go wrong for $9.99? They both had a salad, steak and fries. They cleared their plates so it must have been good! My other daughter had a tenderloin sandwich and fries. I tried a bite and we agreed it was very salty, but still good. I had the monthly special of grilled cheese dippers with dill tomato soup. It was okay, but I wouldn't get it again. The soup was more like a marinara sauce to me. Overall we enjoyed ourselves even though we didn't participate in the trivia. Next time, I want dessert! read more

Stopped by for lunch with some pals, and loved this place! The food was fresh, the service was great. The only thing we didn't like was the Thanksgiving Burger & Mac and Cheese- the turkey patty is very gross tasting, and the Mac and cheese is just plain awful. Please consider changing that recipe because it's terrible. Restaurant was clean and had cute decor. Would definitely come back for anything except for the Mac and cheese. read more

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I had high expectations for this place after I heard it was owned by the same guy who owed Scotty's. Unfortunately, it wasn't as exciting as I'd hoped. The place is really cute, menu is great, but the garlic cheeseburger I got was not very exciting. It just didn't have too much to it, especially for a garlic cheeseburger. Service was good, but our waitress forgot things left and right and we had to keep asking for stuff. We had to ask for drink refills, the side of ranch we asked for upon ordering, then a second time since we both asked for it and she only brought mine. Might be back, but wouldn't be my first choice for a burger. read more

Roots Burger Bar - Garlic Cheeseburger - American Near Me - Carmel, Indiana

The smash burgers were so yummy! The Tuesday night burger special is awesome! Diona was the best server!!

Our visit to Roots this time was less than stellar. First we ordered dill chips, they were stellar. However, the rest wasn't. Steak tacos were on special. We ordered them and discovered the menu neglected to mention they were smothered in blue cheese and horseradish. The waiter neglected to mention it as well. We also ordered a fish sandwich and tots with tartar sauce. Tots tasted of salt and the tartar sauce was mostly mayo. Waiter exchanged the tacos for a jalapeño burger, which wasn't all that great. Normally the food and service has been top notch. This time it was lacking. I doubt we'll return. read more

Roots Burger Bar - Dill Chips - American Near Me - Carmel, Indiana

Still looking for the first experience we had here and it's still lacking. We chose to sit at the bar today. We watched the bartender leave popcorn pails out that past customers had eaten out and I felt bad because the new people just shoved their hands in. We both got the burger special, 1 with seasoned fries and 1 with onion rings. The onion rings were horrible, I don't know if the oil is bad but they had a burnt flavor and I couldn't eat them. My husband said to send them back but I was done by then. The burgers were good which is what saved the night for us. read more

Roots Burger Bar - Burger with seasoned fries - American Near Me - Carmel, Indiana

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My friend and I drove an hour from Lafayette to try Roots. I was looking forward to the PB and J with onion rings. After we ordered the waitress came back to say they were out of onion rings. I generally don't like fries or tater tots but tried the fries and was so disappointed. The burger itself was really good but the bacon was slightly chewy. My friend got a side of the tomato and cucumber salad and said it had no flavor. Because the burger itself was so good I would give it another chance if they had onion rings. read more

Roots Burger Bar - PB and PB & J - American Near Me - Carmel, Indiana

Unfortunately, this place doesn't seem like it's set up for success. The service was just okay, and the $8 (12 oz.) milkshake arrived completely melted. We waited 45 minutes for our food, and the appetizer came out with the meal instead of beforehand as requested. The mac and cheese was watery and lacked flavor. The burger was decent, but not good enough to justify passing several other great spots to eat here. read more

Diona was so attentive and sweet. The PB &J burger was sooo good! Will definitely be back for that! Thank you

Best neighborhood bar in Carmel! Every time's a good time with this bar staff! Great daily specials on food and drinks. read more

Roots Burger Bar - Daily specials - American Near Me - Carmel, Indiana

Couldn't get anyone to serve us. Asked 3 people and they all said it wasn't their table. Will not go back.

We've been coming to Roots frequently and I've never been so disappointed. I was excited to return for the annual Tenderloin Tuesday but they've changed the recipe and the batter was so full of black pepper that the tenderloin looked black and I didn't even get the $2 discount for my inedible food Our waitress was clearly flustered, I didn't want to bother her again after making her fix the bill when she charged us for a margarita that they were out of. Other disappointments were the hour long wait for food, a side of fruit that was swimming in juice, and lemonade so watered down we had to ask for a replacement drink. She charged us for that too. read more

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Great food. Great selection. Great service. Kirsten is a great server that really helped make the night phenomenal. Will be back. 10/10 read more

Came for an advertised Tuesday special for 2 cheeseburgers for $14.. but unlike what is advertised the cheese is a premium topping to add on for additional $3 charge. I don't like being tricked with deceptive advertising, so lowest score is all they deserve. Milkshake was ridiculously small for $8 as well. Very disappointed and will definitely spread the word to avoid this place. read more

Service was good and they even had a "lent" menu. Unfortunately the fish and chips were disappointing to say the least. It was over breaded and under cooked. I returned mine for a salad which was just ok. My advice is get a burger. It's a burger joint. Burgers are usually good. read more

Went with family on our way to see Disney on Ice. 4 adults and 2 children.The whole crew was great with the kids and adults. We y them we were on a tight schedule,and they really stepped the service up! We all had burgers, except kids, and they were all delicious. Kids had chicken fingers and fries, and clEaned their plates.one had the just ducky drink and the other had the shark tank They were VEry cute with a little rubberduck a nd shark . Its a typical neighborhood restaurant thats very family oriented. **We went to Roots again, same family members. Again great service. We were worried because no one came to our table for at least five minutes, so I stopped a server and asked for a server. She was the server and had been called in to work after already working a day shift. She was so apologetic and sweet as she could be. One again we were in a hurry for an event downtown Indy. I don't know how she did it, but she must have used her magic, because our food came out very fast. And it was a Saturday evening. Food is always good, kids love it and service is phenomenal. We will always count on Roots, so should you! read more

Food was amazing, chill environment, and our waitress Diona was AMAZING! We will definitely be back.

I went to Roots Burger Bar solely because I had read that the former owner of Scotty's owned this. I gave too much credit to that old memory. I entered the business and asked for a table. They asked if a high top table was OK. I told her that I would prefer a normal table (due to a back problem that I have). She replied, "we really only have high top tables left." OK, whatever. Why bother asking my preference if you're not going to give me what I ask for? I was seated at a high top table, then looked immediately to my left and saw two normal tables right next to me. WTH??? I saw that they had a $.90 wings special today. I always loved the huge wings that they sold at Scotty's Brewhouse, so I ordered a couple of those to go with my PB&J burger. I was asked if I wanted my wings before my burger came out, or with the burger. I opted to get them before. A few minutes later, my burger showed up. No wings. I had to ask for the wings to be brought out. Whoever put my burger together had the motor skills of a one-year-old. The patties, cheese, and bacon were all askew. They were nowhere close to being stacked on the bun. I basically had to re-assemble my sandwich. The bottom bun was so soggy that it immediately started to fall apart. The grape jelly was all on one side of the burger, and the tiny blob of peanut butter was on the opposite side. You would think they might've put those together... The seasoned fries were OK. I tried some of their fry sauce, because they seem to make a big deal of it here. It just tastes like a really watered-down honey mustard. When the wings showed up, I almost laughed out loud. They are no bigger than what you get at Buffalo Wild Wings. I really thought they would be the large ones that they used to sell at Scotty's, but I was wrong again. Their iced tea was almost clear. It was the weakest tea I've had in a long time. The restaurant was so loud that I couldn't hear my waitress talking to me. The noise level was ridiculous. Overall, the food was average at best. Presentation was terrible. The price wasn't too bad. My waitress was really nice, and she was probably the high point of the whole dining experience (thanks, Anjana). I don't mind giving places a second chance, but it's probably going to be a while before I try to come back here. Everything about it was underwhelming. read more

DIONA was amazing! She made sure to get us full, had great food and a sprinkle of laughter! We will be , you Rock read more

Diona gave our work bunch EXCELLENT service during our lunch break! Elevated our experience!

The burgers are unique and well prepared. Friendly staff and good beer selection. Great spot to meet someone for lunch during the week. read more

Roots Burger Bar - American Near Me - Carmel, Indiana

Chilly Mac was under cooked macaroni a slight amount of I assume was chilly Dark soupy liquid with some beens. Asked for onions and cheese. There was very little of each. Left most of it, paid and left. read more

I usually have a good experience but this one was really bad. We sat and waited for water for 20 minutes, it never came. We watched the server seat a party in front of us and then take their order before we decided to leave because we had not been greeted since getting our menus. Absolutely atrocious level of service. No stars if I could. read more

Dropped in on a Friday evening, started with the loaded tater skins, VERY GOOD! Bride had the ChiliMac, I had the chopped Italian beef. Super tasty & a bit spicier than I expected, but not too much so. Service was fast & friendly & there was a variety of sports on the tvs, but not too loud! read more

This past Thursday, my husband and I walked over to Roots for dinner. We genuinely enjoy supporting locally owned businesses and value having good, walkable restaurants in our neighborhood. Unfortunately, our experience this evening fell short of expectations. We've dined at Roots a handful of times, usually for dinner, and our experiences have generally been fine, if unremarkable. This visit, however, led us to decide we won't be returning for the time being. It became clear that the restaurant is experiencing challenges with operational planning and staffing. Our server was kind and professional throughout the evening and repeatedly apologized to us and nearby tables for delays caused by a short-staffed kitchen. We waited about 30 minutes for our food, which might have been manageable on its own, but what followed made the experience disappointing. I ordered a bowl of chili that arrived lukewarm. I let our server know, and she brought out another bowl, or possibly reheated the same one, but it was still lukewarm. At that point, I chose not to eat it. My husband kindly shared half of his burger with me. While appreciated, the burger itself looked hastily assembled, which reinforced the sense that the kitchen was overwhelmed. Our server was transparent and expressed concern that the kitchen was sending out food that was not fully prepared. As we finished, we noticed multiple nearby tables still waiting for their meals, and as we left, several groups were waiting outside to be seated. I felt for both the staff and the guests, as it seemed like a difficult night for everyone involved. I'm sharing this not to criticize, but out of concern. Roots has the potential to be a strong neighborhood restaurant, and I hope the owner takes time to review staffing, kitchen workflow, and overall operations so both staff and diners can have a better experience. For now, we will be taking a break from dining here, but we genuinely hope to see improvements in the future. read more