So, I guess this is yet another Carmel restaurant where the food is great, but the service and ambiance are really bad. Food: My Fuego burger was outstanding. These are smash-style burgers, and mine was very delicious. Service: We were greeted (if you can call it that) by a woman who was clearly inconvenienced by our presence. She barely said a word as she grabbed two menus and headed into the seating area. I guess we're supposed to follow her (?). Everyone else got a bucket of popcorn to snack on, but not us. Our server disappeared multiple times, and our drinks ran dry. The restaurant was only 1/3rd full, so it's not like they were busy. Ambiance: it was loud and freezing cold. We turned the heat on when we got back to the car, even though it was 72 degrees outside. The burger market around here is competitive; you have to nail all three aspects, not just the food. For those reasons, I'm out. read more

Roots Burger Bar - Chili - American Near Me - Carmel, Indiana

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Amanda took such great care of us during a late Saturday dinner! She was delightful! The fried pickles are really good and so are the mini corn dogs! read more

Third time trying and fairly disappointed. Megan our server was great. Friendly and efficient. Food was underwhelming. We had boneless wings, onion rings and a cup of chili. Onion tings and wings were warm at best and both were a bit bland. The chili was good but the cup was so very small. Ambiance is nice and they have lots of tv to watch but for me its not worth the money. read more

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Kirsten was our server tonight. Been to Roots many times, but this was our first burger experience. The Double Wise was very tasty and our service was great! read more

Service from Diona is always great. My kids and I love coming here, especially for the lunch special - one of the best deals around!

Continued disappointment. Won't stay open for a Colts MNF game, kicked you out and did so in a cold rude fashon. This place could be such a great local restaurant and bar but clearly has issues. It seems like the worker didn't even want to work there. Time for new management read more

Great experience. Highly recommend. Burgers are great and service is better !!!!!!!!!!!!!!

It was ok. Few disruptions in service but over not bad. They made it right and things turned out fine

Diona, was amazing- she made the experience wonderful. It was our first time for me and my family. The food was soooo good. But Diona there she made everything so much better! ​ read more

Diona was a great server told us about the specials and was quick with drinks very personable now that burger of the month was a no but the fry sauce delicious and the loaded cheese curds great read more

We had a great experience yesterday evening. We went on the earlier side of the dinner rush, were sat immediately and had our food within 10 minutes of ordering. Our server was top-tier! My son loved that our milkshake was delivered first! We will be back. I recommend checking out the menu ahead of time - it's extensive! read more

Diona was great! She took great care of us. The boneless wings had good flavor. Happy birthday!

Diona was fantastic (happy birthday!!) and the lunch deal is always great. Also, love the rewards program!

Here for the burgers and milkshakes!!! Two thumbs up! Our server, Diona was the sweetest! read more

Roots Burger Bar - American Near Me - Carmel, Indiana

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This place has good burgers, but it didn't wow me overall. I did appreciate that since the burger patties are smash burger style, you can choose to get 1, 2 or 3 patties on your burger. They have a variety of burger options, from Oklahoma style to PB&J style. They offer other bar food as well; I actually got the fish and chips! The fish was delicious and a huge portion. However, the fries were bland and their famous "fry sauce" tasted like an overly sweet honey mustard. If you're a burger fan, it's worth trying, but expect a typical bar setting with nothing fancy. read more

Roots Burger Bar - Fish and chips - American Near Me - Carmel, Indiana

Food is disappointing. Small over-cooked smash burgers not worth the money. Sparse toppings (one tiny pickle, and one tomato slice not even half the size of bun, with sprinkle of shredded lettuce.) "cole slaw" was basically just shredded cabbage no flavor. Don't waste your money here. Totally surprised as this place was pretty highly rated, maybe nice to hangout at bar but food is definitely sub-par. Won't be rushing back anytime soon. read more

Service was great. Food was ok. Had a double Hawaiian and would have been better as a single. Too much meat. The sauce was ok but would probably like less or none at all. The rest of it was great. The fish sandwich was bland but big. The mac the kids ate and the mini corn dogs have no taste other than batter. Free ice cream for the kids is a plus. The drinks with toys on top don't let the kids see as they will only want that. read more

Everything tastes like premade frozen food from a major food service just heated up. We've gone multiple times living in a nearby neighborhood but just nothing on menu worth going back for read more

This was our first time eating here and we were not disappointed it was just me and my wife and she got the double burger with tots and I got the same except mine was a double garlic burger with Mac and cheese everything was so good . If you like a good greasy smash burger then this is your place . The staff was friendly and very nice and the service was spot on . Before we knew it our food was ready . It was around 4:40 on Friday and it wasn't real busy read more

Roots Burger Bar - Double garlic burger with Mac and cheese everything was - American Near Me - Carmel, Indiana

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I had an issue with my meal, soggy breading on my fish, when I told our server her reply was hmm, no offer to resolve it at all. Or server never checked on us, no refill on drinks no to go boxes, nothing. We had a party of 6 and none of us will be back. read more

Great experience! Great food! Great service! We will definitely be back! The burgers were delicious! The steak fries appetizer was very flavorful! Dionna was a delightful and attentive server!! read more

First time here. Food was great. Diona took care of and she was super attentive! we will be back!

Amazing service from Diona as I took my little girls on a daddy daughter date. Thank you!

A Local Gem Where Every Visit Feels Like Home Well before I became a Mug Club Member at Roots Burger Bar, I knew I'd stumbled upon a place that wasn't just a restaurant but a cornerstone of Carmel, IN. My personalized mug, hanging proudly on the wall, ready to be filled with 24 ounces of the finest beer on tap for the price of 16, is a testament to the unique charm and community spirit that Roots embodies. Roots Burger Bar is not just about burgers; it's about creating a space where everyone from business professionals to families and friends can gather, share laughs, and enjoy great food. Their smash burgers, especially the inventive PB&J burger with peanut butter, grape jelly, and jalapenos, are a culinary delight. The option to customize your burger with single, double, or triple patties ensures every appetite is satisfied. The ambiance here is vibrant and welcoming, bustling with energy yet never overwhelming. Complimentary popcorn, an array of beer options, and the signature R branded on each bun add layers of enjoyment to the dining experience. It's a place where service shines, thanks to the amazing staff like Christina and Devin, who go above and beyond to make every guest feel special. Echoing the sentiments of fellow Yelpers, the Southern Pride burger, the Truth Burger, and the delectable Elote Chicken Salad are just a few highlights from a menu brimming with options for every palate. And remember the special touch of family-friendly offerings and daily specials that make Roots a community hub. The bustling atmosphere, highlighted by my experiences, reflects the perfect balance between a lively bar scene and a spot that warmly accommodates families, even late into the evening. Kudos to Melissa and the rest of the staff, whose exceptional service has not gone unnoticed, making every patron feel like part of the Roots family. The overwhelming consensus is clear: Roots Burger Bar is the "Cheers" of the East side, where the drinks are cold, the burgers are hot, and the faces are familiar. As Scotty W., the business owner, regularly responds with gratitude and humor, it's evident that Roots is more than just a burger bar--it's a community pillar that prides itself on exceptional food, outstanding service, and an atmosphere that keeps you coming back for more. Whether you're a local or just passing through, Roots Burger Bar is a must-visit destination in Carmel. And if you're anything like me and my fellow Yelpers, one visit is all it takes to become a regular. read more

Roots Burger Bar - "THE MORE I DRINK, THE BETTER YOU LOOK" - American Near Me - Carmel, Indiana

Ordered takeout and waited 15 minutes before even seeing an employee and finally when I got my order it was a mess and the beef was over cooked. I ordered a vanilla milkshake which was only half way full and when I realized this I was already at home. read more

The food and prices are good! Our server Diona, was amazing!! She was very attentive, it made my lunch date with my dad that much more enjoyable! Thank you Diona! read more

Our family loves Roots! Excited for the expanded dining room. Diona was a wonderful server and Stella rocked the hostess stand!

Diona was our server Sunday afternoon. She was very good: friendly, helpful, and had a smile on her face. Gabby at the front desk was friendly also!! Very good food. I had the grilled cheese which was very good. We will be back! read more

Roots Burger Bar - American Near Me - Carmel, Indiana

i feel like everything here was average. food was okay (but the price was high for the food), service was okay if a bit slow, and it was busy and loud inside read more

Roots Burger Bar - Soccer Mom - American Near Me - Carmel, Indiana

Happy Birthday Diona! Thank you for taking great care of us while dining in. We had a great experience and look forward to coming back.

Roots is our FAVORITE easy go to stop for our family. The food is tasty and fast to get to you especially when you have little kiddos. The staff is always warm and welcoming. Happy Birthday to DIona! we had her today and she was pure joy! read more

Great experience at Roots Burger Bar! I had the club sandwich and it was perfect! I couldn't even finish it because it was so big, but I wish I could have. The atmosphere was cozy and comfortable. Most of all, we had the absolute best service from our server, Diona. She was absolutely amazing!! Not only did she keep drinks filled and got our order in quickly but she was just the sweetest person ever! She took excellent care of us! We will DEFINITELY be back! read more

I like the food and service here. They always have a different burger/cocktail/and shake of the month. So you can always come back and have something different :) family friendly and inviting. I especially loved the sriracha shrimp (great flavor and a fun combo) and the soft pretzels! read more

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Roots in Carmel is so great for families! The food was really good, love their burgers and cauliflower wings with sweet ginger teriyaki. Diona is the best!! So sweet with the kids and made our night so fun! We hope to have her every time we come! read more

I had been eyeing this place for the last 2 years and today had an opportunity to go. I was very disappointed. We ordered the tacos. 2 ground beef and 2 steak. I suggest they find someone who knows how to make a taco. The steak tacos were some of the worst steak tacos I have ever had. Well I found out I was not missing anything! read more

Diona was awesome! Service was great. Food was fantastic as always! Reasonably priced.

My granddaughter and I tried to go Slapfish on Gray Rd at 12:15 on a Friday but there was no place to park so I headed on down to Roots, also on Gray Rd. Plenty of parking here and I got a spot directly in front of the establishment. If management is reading this review, I have a suggestion for you. Add free WiFi for your customers. T-Mobile's network doesn't work in this area even with two bars showing. Despite what their commercials and propaganda say their cell network is inferior. I wanted to write my review, or at least make some notes, but without service, Yelp ceases to function. This is a nice place with a lot of screens tuned to a lot of variety. My granddaughter was even pointing out some interesting stuff to me on the screens behind my back. Seems like a beer drinker's haven with many options. I can't drink alcohol due to medications. She is a chicken person and they had a lot of options for her to order chicken. She played it safe and ordered the Chicken Tender Basket with Fries. She ate half of it which is saying a lot for a preteen being self conscious of her weight. I took the rest home and had it for dinner tonight. I decided to try something new so I went with the Philly Wrap and Tater Tots. I always seem to order the messy to eat stuff. With the melted cheese and a huge pile of beef it was a bit of a challenge but thankfully they provide rolls of paper towels on each table. It tasted very good. The caramelized onions did the trick I'm sure because I couldn't stop eating it when I filled up. The tater tots were the same thing. Cooked so perfectly it was like eating popcorn which by the way they provide a small bucket of as an appetizer. Too many places over cook their tots but Roots has it down so they come out lighter. read more

Roots Burger Bar - The Philly Wrap with Tater Tots - American Near Me - Carmel, Indiana

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I would give this restaurant less than a one if possible! Worst service I have experienced in a while. Server did not offer refills on drinks, or check back about food etc. Some of our order was given to another table so we had have the food remade! The tacos were inedible, we sent them back but was not given credit on the bill. The chicken sa!ad sandwich appeared to have been thrown on the p!ate overall the food was disappointing. Will not return to this restaurant! read more

It's impressive on every level. The kids and I wanted to try somewhere new, and this place did not disappoint. We will be regulars from now on! I give it five BIG STARS! If you can't decide what to eat tonight, go to ROOTS! I'm glad we did. read more

Roots Burger Bar - Wise's All American Original w/ Tater Tots - American Near Me - Carmel, Indiana

We grabbed carry out from here last week after having a burger craving. The location of Roots is great and has been a long awaited opening. Plenty of parking. It was a quick pick up and it smelled amazing!! We also picked it up around 10 pm and it was still pretty crowded in there. They have a huge menu... so I'm sure absolutely anyone could find something they'd like. We got just the American burger and it was good! Pretty standard and nothing crazy (there's plenty on the menu that have combinations you've probably never heard before). Fries were good, again pretty standard. Overall, we'd stop back in! I'd love to try more on their menu. read more

Roots Burger Bar - Wise's All American Original Burger - American Near Me - Carmel, Indiana