The child in me is always so excited when they have pink bubble gum. I'm usually in and out, and the staff is polite. Cool :) read more

Always a favorite as I grew up with this place. I've noticed that prices have gone way up though, but you can find coupons in the Sunday paper from time to time. read more

What a joy it was to get helped out by Darlene. She was so kind and sweet and made our sundaes perfectly! There were a few families in the store while we were there but she still made my sister and I feel special and focused on our orders. 100% will visit again because of Darlene! read more

Always great flavors available! Love that you can sample flavors, which always leads me to order something different. You can't go wrong with almond pistachio or strawberry cheesecake though. Service is always great too. read more

Plenty of parking at this location. Quality is the same as any other Baskin Robbins. Nothing negative to be said of staff. Friendly service. I've never gone to this location and had to wait longer than a couple minutes to be helped. read more

When I was in high school, I stopped going to Baskin Robins due to bad customer service in another location. Fast for 10 years later, even a simple "do you have this flavor" question gave me a "No" answer sounding like "I hate my job, shoot me now." Not only that, they have 3 employees and only have 1 customer to assist. No one gave me a single "may I help you" or "I'll be right with you, give me a few minutes" as I keep hinting I want ice cream. No only that, but these employees all have that "i don't want to work here" faces. As much as this was an impulse buy, I do not want it given to me lazily and rudely by terrible customer service. I ended up going to Vons next door and an a employee there suggested a flavor of Breyers they just got in and I wasn't even asking for help. Do I remember how good their ice cream was? No. They killed this brand for me. read more

It's supposed to close at 10pm, so 45 mins from now but I pull up and they're closed and I see them cleaning inside. Most store have updated their store hours due to COVID since that started in March and we're about in October so there's no excuse not to update your yelp page by now: wasted my time and gas which could have been avoided by taking 5 mins to update your store hours. Done venting. Thank you read more

I just donated blood at Long Beach Memorial Hospital and was given a Pint for a Pint coupon at Baskin-Robbins. When I arrived at this store I was informed that they did not participate in the promotion. Why would you as a corporation go through all of the trouble to printing, donating and providing these coupons to charitable acts if you do not plan on honoring them as a corporation??? DOESN'T LOOK GREAT BASKIN-ROBBINS, I WILL GET MY ICE CREAM ELSEWHERE and next time when they offer Starbucks or you I know who I will choose. read more

Good Store for trying out variety of Ice Creams and offers nice service too. Try the Baseball nut it's really awesome! read more

Man screw this place. 0 stars if I could. And to the Indian owner, stop ripping off your customers. Thanks for charging me $25 for a Scoops Ahoy T-shirt when other Baskin Robbins are selling them for $12. I understand marking up stuff but come on, be realistic. And your place is always filthy when I walk in. You just lost a regular. read more

This is the worst Baskin Robbins in Long Beach Ca, the employees don't know recipes, they aren't aware of what's dairy free or not, just overall rude with attitudes, corporate needs to follow up on this store and close it, filthy dirty read more

There's a lot of new and trendy ice cream shops that come and go, but Baskin Robbins still has a place in my heart. Whenever I am here, I debate where to get my ice cream fix because Rite Aid is two stores down. Most times, I come here. Last time I was here, I got a oreo milk cereal ice cream which was fantastic. Unfortunately it is a seasonal flavor so it's only available for a limited time. However, they always have classics like oreo and jamoca which I both love. Prices are cheap and the service is really friendly here... usually at spots like this, I don't pay attention to customer service much but the service is always consistent here. Keep up the good work! read more

First time here and it's on a Tuesday when ice cream is $1.50 the crowd was long but the service was really fast staff was on it and love their scoops better then Temecula area read more

My son loves to go to Baskin Robbins so what better to treat him with on National Chocolate Shake Day? I looked up the coupon for 50% off your purchase on 9/12/17 when we get to the counter and order to my surprise they will not honor the coupon code that is clearly posted all over the place. Not only does the clerk refuse to honor it she tells me she is going to help someone else before even finishing my transaction. So the 1 star is really for the irritation and lack of service displayed by the person behind the counter that made our National Chocolate Shake day a drag.. read more

dora made my daughters cake for her first birthday and it was a very cute cake I can't thank you enough

Great icecream,great service. Very helpful hispanic lady, went out of her way to make sure i was ok. Made me feel at home. Will be coming back even though it's freezing. read more

Came in for a scoop after a rough week. This place is now under new management and Shaleen actually asked how my day was going. Wow, what a nice guy! Hooked it up with my birthday scoop and made my day so much better :) Thanks Shaleen! read more

Love Baskin Robbins ice cream and everyone is so nice and welcoming! Always take my sister here all the time :)

Every year I have purchased an ice cream cake for my daughter at this location. This year the customer service was extremely poor. It seemed as if the two young ladies serving today were reluctant to inscribe the cake the way I wanted it. This will be this last time that I purchase from this location. Clearly it is under new management! read more

Not much has changed since the first review. But so wonderful to see all the hickey's on the girls neck behind the counter. Decorative!!

First time here and I could honestly say that the costumer service is great. The ladies are friendly and so attentive. I needed a ice-cream cake and it was last minute, they had a full stock to pick from and were kind enough to help me with the message. read more

This is my favorite Baskin Robbins location. There is a very sweet guy working there who always greets you with a huge smile. It's so sweet because he looks at you as though you're a friend that he hasn't seen in a while. I spotted him at Smart and Final one day and he gave the same smile to everyone he made eye contact with. It's the kind of smile that you want to follow up with a hug, but he's a stranger and that would be weird. Seriously, it's just ice cream. Honestly, you can get cheaper ice cream by the scoop at RiteAid which is literally footsteps away, but I continue going to this location especially on my birthday to pick up my free scoop. Go to their website and sign up for the birthday club for your free scoop! :) read more

Staff are amazing but holy cow! This place is supposed to be an ice cream shop why the hell does it feel like a mother f**king oven in there?!?!? The manager or supervisor are forcing the staff to work in impossible working conditions! Poor people! It's ice cream nothing special. Lots of variety. And of course just like all of the other trendy ice cream spots they are over rated and over priced. read more

I'm doing a review and giving 1 star because I've lived in the area for only 3 months and this is right up the street not even 5 minutes. Unfortunately every single time I go in there is always an issue with certain flavors not being available, this time they had a whole freezer blocked off. Also train the people on their response because it's not what you say it's how you say it and there always very nonchalant and not caring about it! Never coming here again ! Don't waste your time ! read more

Orange sherbet is back and im excited! So good! Great service. The gentleman helping us was very nice and provide fast service. You can't go wrong with Baskin Robbins read more

I came in here last night and it was just a mess. Once you walk into this business, all you see is dirty foot prints all around. It was basically covered the floor. I understand they were busy since it was the 31st special and the crowd will be bigger than normal but it had a weird smell and to top it off this young girl who worked there was absolutely RUDE to one of her employee! I was asking for a flavor and since she was going to open a new one, she told the older woman, who was Hispanic, that you cannot use that and that it'll take 30 minutes to defrost or whatever. I was flabbergasted! She had an attitude on her face as she told the woman and when the young woman notice I was staring at her in disbelief, she tried to crack a smile. Respect goes a LONG WAY. I won't be back Btw, the ice cream was great read more

Love ice cream but also like the atompsphere here the employees are extremely nice and always willing to come behind the counter to help you with picking s cake or finding something in the back if the don't have it on the floor.. read more

I never had a really great service any time I've come here, but tonight was different. I came in 15 minutes before close and one of the associates was counting the money in the cash register. No one even looked up or said anything to me for a couple minutes while I was standing there waiting. Eventually, one guy looked over at the other girl like "are you going to help her" and eventually asked me what I wanted. This comes across as very unprofessional to me.. read more

Great services. Ice cold AC. Lots of many flavors to choose from. They have flavors of the months as well. Great location inside the plaza. I scream for ice cream on a hot sunny day, well not really. read more

I grew up on Baskin Robbins, but haven't been there in a long time, so my husband and I decided to check it out after hearing about their limited-edition Sour Patch Kids flavor. First off, the store didn't look very clean. There was no clear line, just customers and workers milling about. The workers were your average high school-aged employees who looked dead in the eyes but managed to do an okay job, though I wouldn't say it was great customer service. But the worst part was the ice cream. My husband hated his Sour Patch Kids ice cream, and I didn't want to finish my scoop of Icing on the Cake. The cake bits did not taste like cake; I had no idea what substance they consisted of. The frosting pieces were waxy sweet shards that were vaguely frosting-like although nowhere near as delicious as actual buttercream frosting. Everything was way too sweet, artificial-tasting, and lacking in flavor. I can see why the vibrantly colored ice cream would appeal to kids, but as an adult who has ventured out to other ice cream establishments, I'm willing to cough up more money to go somewhere else. read more

I used to come here once a week and all of their staff was friendly and helpful. I haven't been there for awhile but I realize it's a new owner and they seem to not care about their customers. I always order the Banana Royale and they gave me LESS than before!! I was shocked with disbelief because I only had 3 spoonful for a scoop of ice cream and it was gone . The owners seem to depend on their staff to take care of the customers while they pretend to do something else. For the previous owner , I would give them 5 stars. The current owner needs a lot of work whether it's customer service or treating and teaching their staff right to do their job . $6 for a few bites of ice cream is ridiculous . I might give it a try one more time but the previous trips were really bad. This place used to my favorite ice cream spot , now is a place I want to avoid. read more

I was craving pink bubblegum ice cream (my favorite!) after a night shift at work. It was a few minutes past closing time, but luckily the owner let me in! Kind owner and staff, clean store, and delicious ice cream :) read more

Passing thru craving some ice cream.. Loved the service... Older Hispanic woman very kind and helpful.. loved the ice cream... Will be coming back definitely... read more

It's Baskin Robbins. The ice cream is good but this particular location the sizes are smaller than any other location I've ever been too. They are so insanely stingy and the prices are ridiculous. Do yourself a favor and go down the street to rite aid where you can get a scoop literally twice the size for half the price. I only ever come here if I want a sundae but I'm pretty certain it would be cheaper to go to the grocery store and buy all the ingredients and make it at home. read more

The girl is alone but she does a good job. When there's a long line, there should be a backup... an d this a Sunday 12noon time.

Shalin the new owner was very friendly. He let us in after closing time because we really wanted ice cream . Happy to have a friendly ice cream location close by. read more

The manager was so sweet and very attentive while taking my order. He made my banana split with love and even put It in the freezer while I ran to Ross to get change! When I came back he even said he would've paid for my ice cream his self to avoid me having to go get change. The sweetest! I've always avoided baskin robins because they are a bit expensive but after this experience I'll be visiting way more :) read more

They told me one price when order the cake 29.99, after they write what I wanted it to say we go to the register and she charges me $51! I pointed it out she said she might have said the wrong price but did not offer to fix it or anything. I had to buy it because I needed it for a work event read more

"Baseball nut", the name alone waters my mouth; it is the best ice-cream I have ever had, but the only sad part is it is seasonal

We definitely recommend "stracciatella" and "cioccolato scuro" for anyone that loves dark chocolate. The truth is that our decision was so hard to make. We had so many samples, but when it came down to it we had go with our hearts. read more