I live in IRVINE, Ca which is about an hour drive to Rusnak Audi without any traffic and I would still drive another hour or two to have the opportunity to work with Taylor Baffort again. Taylor is an honest salesman and gave me his truthful opinion about my situation. I felt really as ease and comfortable throughout the entire car buying process with Taylor. Not only did he take his time with me but he made me his priority while I was there. If you want someone who is in your side or someone who is looking out for your best interest, then look no further. I was lucky enough to hear about Taylor through a recommendation so I am just passing along the knowledge to another person. Do yourself a favor and stop by at Rusnak Audi and ask for Taylor. You won't be sorry. read more

Fantastic experience. I was treated well throughout the whole process. Michael was the Specialist who take of me and was helpful and patient throughout the whole process. He answered all the questions I had, walked me through all the options, worked with me on selecting the best plan for my family. If yu are going to buy or lease an Audi I highly recommend Michael at Rusnak Audi. read more

We had the absolute BEST car buying experience. Started with an email to check a few offers - had a prompt nice reply within a day. My rep, Larry, was available but not pushy. I went in for a test drive - and really felt taken care of - but again never felt pushed. We then had a few emails to check price and availability - and went the next day to make the purchase. I've had bad experiences with other brands and other dealers that literally left me in tears. This experience was the best and I kept telling my husband "I'm so happy!" And that's how a car buying experience should be!! read more

Daniel at AUDI really helped me when i picked up my R8 Spyder. Great customer service and amazing deal. I wouldn't get an Audi anywhere else. I'm also looking at a bentayga and Jason/Ray from Bentley are the kindest and most professional guys in the industry. They help in every way they can and I will definitely get my car from them if I end up picking it up. Come to Rusnak you won't be disappointed. I purchased my Porsche Cayenne turbo s from them as well and again, phenomenal service and pricing. read more

I purchased a vehicle last week and was assisted by Larry Gootkin who was very kind and considerate! He answered all of my questions and had excellent communication. You can tell Larry takes pride in his job and excels in assisting others. read more

This place posts cars that aren't available for sell to lure you in to their lot. Called ahead of time and was promised car was available, after the 2 hour drive from San Diego they stated the car had sold the day before. read more

I have been to Rusnak Audi for service twice now, and it beats other area Audi dealerships by a mile. A service manager is there to greet you as soon as you get out of the car. Even when I arrived without an appointment, there was no problem. They fit me right in. Within 10 minutes the paperwork was complete and I could be on my way. During my second visit, the courtesy shuttle was full which would have meant a lengthy wait while it dropped others off and returned. Instead of subjecting me to that, my service manager Vince simply gave me a loaner car rented right at the dealership. All told, the trip from parking to pulling out in my loaner was 35 minutes. Pretty phenomenal. read more

I usually bring my car to get serviced here since I have had horrible experiences at other places when servicing my car. Larry is always friendly and helpful. Beautiful layout, quality service, respectful staff. Only downside is, as good as their service is, it is a little more expensive. But you get what you pay for. Quality you can trust... read more

I currently in Palm Springs. I emailed about a Volvo. What a great experience. Arbi called back immediately. I told him that I do not to haggle and give me 1 shot. Not only was he professional, but he did what I asked. My deal was better than any I could find. Not only did he sell it right, he brought it to me 2 hours way. Ladies and gentleman, that is a WOW and certainly going above and beyond. Love the car, thanks Arbi. read more

I was in the market to buy a newer used car and I came to visit Rusnak Audi in Pasadena because I was interested in a car that they had listed online. I had called and set up a meeting with a sales associate named Akrem to take a look at the car to make sure it was something I really wanted. Akrem was very friendly, professional, and knowledgeable when it came to answering all my questions. In the end, Akrem and his sales manager, Ray, were able to get me an amazing deal on the car that I love! read more

Sales: Beshoy Abdou We had the pleasure of working with Beshoy for the third time. We were in the market for a tow vehicle and decided to trade in my A4 for a Q7. Beshoy searched high and low for the vehicle with our exact specifications, and once again, he delivered. Much of our communication was done via email. Each vehicle presented with us included detailed specs and a comprehensive breakdown of the terms (downpayment/monthly/etc...) Beshoy is cognizant that my husband and I are very busy and he always makes it painless for us each time. He had the paperwork ready for signature in no time; test drive/detailing/walk through were done in a couple of hours. Beshoy is thorough and detailed oriented. He is humble, honest (yes that is possible in car sales)!!! It is Beshoy Abdou, who keep us repeat clients at Rusnak Audi. read more

Omega helped me bought my preowned Audi A5. I am very happy with his service. He talked with me in detail on the phone and text before I went to the store. On the day when we got there, he showed us the car with great patience and walked us through the process. When we finally finishing the purchase and about to drive the car out, we found the carpet inside the car is broken. Omega happily changed a new one for us. Omega is so kind that he even helped me delivered my old car to my place, which is 1.5 hr away from the shop the next day! I have been having my A5 for a month. I got all the documentation in mail as promised and I enjoyed a lot driving the car. I would definitely recommend the shop to my friends and family. read more

There's a good reason why I am a returning lease customer to Rusnak of Pasadena! Product and customer experience is what I cant seem to get away from! Thanks to the service guys and especially to Johnny Borja and to all the other nice advisors. .. oh and also the delicious espresso machine!! read more

Johnny Borja is the best Rusnak Audi Pasadena advisor. He is always a pleasure to deal with, and is extremely helpful and attentive. He and the team take great care of our Audis. There was one small mixup and Jonny went out of his way to make things right-- he's always looking out for the customer!! read more

Dear Rusnak, if I'm wrong please correct me. This is how it was explained to me... approximately 40% of the people do their research and can negotiate a fair deal the other 60% of the people that walk in off the street pay for the others. ie get raked over the coals. I unfortunately was in the later and overpaid on 3 separate leases before I realized this. When I later confronted Rusnak, some on the management team really tried to work with me, (probably out of sympathy) while others completely lied to my face. At this point there was very little they could do. I overpaid by thousands of dollars over the last 6 years and continue to. I also exercised the "early trade in option" via the letter they send way before your lease is up (big mistake #sucker). Best thing you can do is to go on yelp, look up Car Broker find one with 5 stars (there are several) and talk to one of them. They work directly with the dealer and get the car you want at the rock bottom price. See the dealers have major incentives to move vehicles and they makes lots of money when they do. Because of this it is in their interest to work with auto brokers who move vehicles for them, again because their prices they pass on to the consumer are so good. So I asked a guy on the management team at Rusnak who I'll let remain nameless, how come a broker gets such a good deal? His reply "if we gave everyone a car at that price we'd go out of business"... That was all the endorsement I needed so I tried one out with another auto purchase I had to make and it was the best auto leasing experience ever! The kicker is, the broker I worked with didn't charge me anything, he gets paid from the dealer. I got the car the next day and received a fantastic deal. This is something I literally want to yell from the rooftops. An extremely expensive life lesson I'm passing onto you. read more

After 3 years we are here again. Audi Rusnak. The best costumers service best deals. We are happy to get our new suv and we are sad to return in our A6 But we are glad to keep our relationship with Audi Rusnak. Also we want to thanks to our rep Mr George Pau for helping ye to choose the best car and best deal. read more

Although I did not complete my purchase at this dealer, I had a good business experience. My salesman (Taylor), was helpful and a straight hip shooter. I explained what I wanted to pay and he quickly went on overdrive to accomplish the task; quite unorthodox hence dealers are there to make a killing on you. Therefore, my score goes to the salesman. Unfortunately the dealership did not want to provide a "fair" value for my trade-in vehicle. Thus forcing me to sell it to Beverly Hills for nearly seven grand more than what they originally offered. Subsequently, the area is quite challenging to reach (if you're not from Pasadena), as there are lots of one-way streets and "very" limited "pay-only" parking. Lastly, upon entering this "luxury" dealership, if you are "not" a Dr. looking for an R8, you're not going to receive a luxury greeting or treatment; enough said on that topic, as it made me want to go on DI mode. Therefore, if you come in to this fine establishment wearing scrubs and have no trade in; this is the place for you. Rusnak should definitely learn a thing or two on good customer service from some of their employees. read more

Drove 100 miles in an evening to buy an Audi that was advertised on their site. When I arrived and inspected the car it was not as advertised (different packages). VERY disappointed. The salesperson Larry was very gracious but it was such a hassle. Check it out before you go. Don't trust what's on the website. read more

Dishonest service department. I brought my car in for recall and picked it up with broken parts, ie, overheating. Cooling system worked flawlessly for over a year until I pulled out of Audi after repair. They said fault occurred long before car was brought in.. Absolute LIE! I read the codes last week with No cooling fan codes. Never an issue at all before dishonest stealership work. Now Johnny wants me to pay $1000 to fix their damage. Dont trust Rusnak Audi Pasadena... 0 Stars read more

I don't like to leave negative reviews but I can't hold on tongue with this one. I can't speak for the sales here but the service department customer service is about as bad as it gets. I called this dealership hoping to bring my car in as my car had an emergency and was unsafe to drive. The woman who spoke to me had no urgency in her voice at all. Without going into too much detail on Yelp, I explained to her that my car was unsafe to drive and needed immediate attention as a malfunction jeopardized my life and safety the night before. She gave me a hard time about calling morning of to get the car in day of (sorry but that's why it's an emergency!) She consulted with a service advisor who confirmed that my issue was indeed a safety hazard. She told me to bring the car in today (Tuesday) but that they were so busy that my car wouldn't be looked at until the end of the week. OK not a problem, I told her I would bring it in but - I asked for a loner car or a solution in lieu of and she said she didn't have anything available and "you can try Uber." She was cold, rude, and didn't try to find an alternate solution for me at all. I called another dealership and not only were they able to get me in same day morning, but they gave me a loner no problem and even offered me a solution (fully paid rental) in case a loner wasn't available. I will not be doing any business or recommending any of my friends or colleague to go to Audi in Pasadena when there is better customer service elsewhere. They clearly do not know how to handle serious, urgent matters professionally. read more

Rusnak Audi was really good to me. Ivan is the salesmans name. Very nice, outgoing, and professional. I have a lease situation with a different company that they were very accomadating about trying to help me with. Even though the deal didnt happen he didnt make me feel like i wasted his time...even though i felt like i did because i overlooked the details of my lease. I highly recommend Ivan and Rusnak Audi. read more

I went in after test driving a jaguar next door. It was almost 8pm. I asked if I could look at an A6. I told the salesman I liked the analogue gauges and wanted to drive one. He showed me a brand new a5 hatchback with the new digital cockpit. I told him I wanted to drive the a6. He told me it was 8pm and I could not drive one. He then sits me down at a computer to configure my dream car. He gave me his card and said to make an appointment to drive one. I left it with the greeter at the front and told them I was not returning. I do not know how Rusnak sells any cars. The Mercedes Dealer is awful and the jaguar is just as bad. I bought a new Audi somewhere else these. I hope these guys go out of business. read more

Brittany was absolutely incredible to work with, she was organized and knowledgeable from the beginning. She took very good care of me as an Audi customer and although this dealership is not the closest to me, I would definitely go out of my way to come here and work directly with her again! read more

Drove all the way from South Orange County to get my Audi from Larry Gootkin! He and the Sales Manager Bryan were most helpful and accommodating. Thanks for making this easy peasy! read more

I brought my Audi for 60k service a few weeks ago and after 5 hours was told they didn't have a filter so I would have to come back and get it replaced another day. I finally get a day off to come back and the guy who helps me doesn't work here any longer and they have no idea which filter needs to be changed. It's nice they offered to change two filters because they didn't know which one needed to be changed, but I also have been waiting here an hour when the guy had just told me I can pull up and it will be very fast. This place is an absolute joke. If you want to waste your time then drive all the way to Pasadena and waste it at Rusnak Audi! read more

12/12/17- Once again after my last Yelp review the General Manager of the dealership contacted me to assure me that his staff was working diligently to resolve our issue. The latest problem is that now that we are enrolled with Audi Connect, in order to access the system and its' features, we have to log in as key users. This requires a code which was on the tag of the key that was "misplaced" by the service department when they took the key to program it. Despite several emails to multiple people in both sales and service at the dealership, no one has responded (except for the General Manager-after I forwarded the second round of emails to him). His message? We are working on it, and someone will get back to you today, Monday at the latest. Guess what? Still no response. All I want is to be able to use the features that come with the car I paid for. read more

Bought a new Audi Q7, our first, from Rusnak Pasadena. We were not sure to buy the car when we entered the store on Nov 20th evening, but Harrison worked with us very patiently and we came out with the car. Very happy with the sales experience!! - Singh read more

I've been a Rusnak Audi customer since 2006 and I've always had a good experience with them. Coming in yesterday for a trade-in, Chenchen and David went above and beyond to make sure I left the lot with a 2018 A5 Sportback. It's always a great experience at Rusnak. read more

I usually dread going to car dealerships, but I have to say that I've had a pleasant experience working with Anthony! He's patient, honest, and very genuine... oh and he's extremely knowledgeable with cars - particularly car specs and tuning! He helped me with excellent deals on the S3 and A3, but in the end I decided to go with a 330i since my previously totaled car was a 3 series and I was generally looking for a replacement. I highly recommend everyone to see Anthony Robles if you are looking for an Audi in the Pasadena area :) read more

I just leased my first ever car from Arbi at Rusnak and I couldn't be happier! I hear that purchasing/leasing a car can be very stressful, but I didn't experience one iota of stress. Arbi was a true pleasure to work with and he gave me an amazing deal! I shopped around to other dealerships, but none came close to what Arbi offered me. Jam in finance was great, as well. I highly recommend this dealership and team! read more

I just got my first Audi car today and I love it! Without the help of Larry Gootkin and his manager Bryan Antonio, I don't think I can own this beautiful car and drive it everyday from now on. They were really helpful, patient, and professional in helping me with my purchase and also solving my problems. Bryan Antonio did a spectacular job, he answered all of my questions clearly and even spent extra time after his work hours to make sure I understood everything, and importantly, he made my purchase came true (long story but I didn't think it was possible for me to get this car)! I have to give a special thanks to Larry to deliver the car to me today, despite having to drive a long distance and long hours (I'm from OC). Also, he knows everything about the car and shows me how to use every single feature of it, I think I'm really familiar with it right now. I'll definitely come back in the future to purchase more cars from them. Thank you Larry and Bryan! read more

Audi Pasadena - Car Dealers Near Me - Pasadena, California

I have a leased 2020 audi A3. There was weird noise coming when I was turning my wheel all the way to the right or to the left when In low speed. I took my car in and was told they need some time to diagnose the car and that they don't have a loaner for me available. The name of guy from the service department who was helping me was Rudy. They called me the next day saying they think they know the problem and they need to order a part and it will take few more days. I agreed and left my car there. After few days they called me saying they changed the part but the noise didn't go away and they need few more days to find the problem but they told me they still have no loaner for me. After I told them I really need a car someone else (not Rudy) called me saying they will give me a loaner tomorrow. After I got the loaner I didn't hear from them for a week. I called Rudy and he said my car will be ready tomorrow because they found the problem. The next they I waited and just before closing I called Rudy and his voicemail said he was off that day. The next day I called him and finally was able to get my car. The car was fine for a week. After a week the same noise was coming up. I called Rudy and left him a message. No response. I called the service they took a message from me saying that Rudy is with a customer and will call me back. No call back . Next day I called again and was told that Rudy is on vacation they can connect me to his partner (I think his name was Tony, not sure) but he is with a client. I left the partner a voicemail asking to call me back. No call back. The next day I called again. The lady who answers the service phone told me that everyone is busy but she took a note and said that Rudy's partner will call me back soon. I told her that I have been trying to talk to someone for few days and that I really need someone to call me. She promised that someone will call me soon. Well it has been a week and no one called. I heard good things about this dealership but was my first time taking my car there and the experience was horrible. I am shopping for an audi for my wife now and for sure not from this dealership. read more

CiCi from Audi was amazing!! She found me the best deal for my trade in and I just had to show up and sign paperwork. I definitely recommend the Rusnak team in Pasadena. read more

The service at Rusnak is always outstanding. Drop my car off in the morning, pick up the rental on site, get my car back in the evening. Johnny Borja is always friendly, knowledgeable and provides regular updates on the progress of the work. I highly recommend Johnny and Rusnak Audi. read more

Audi Pasadena - Car Dealers Near Me - Pasadena, California

Took our 2014 A6 TDI in for its 15,000 mile service. All work completed flawlessly and on-time. Engine start/stop button was also peeling and replaced at no charge. Car clean and ready for me to pick-up even before I arrived - fantastic service! Which brings me to Johnny Borja - or Papa Johnny which he is known by. He has taken care of us and our 9+ Audis since 1999. Couldn't ask for a more honest Service Advisor who will treat you just like family, hence the name Papa. Ran into issues before and Johnny always goes above and beyond. There are many other Audi dealerships we can use for service, but we choose Rusnak/Pasadena because of its dedicated staff - people like Johnny! Cheers Papa! read more

I was in the market for an Audi for some time and just when I thought I had found the one at another dealership I realized the sales person I was working with was just horrible. On a whim I called Rusnak/Pasadena Audi to see if they had the car I wanted and sure enough they did. Warren was happy to give me details on the car and go over all my options over the phone and VIA email, which I loved. The last sales guy and SM Audi wouldn't answer any questions, just kept pushing me to come in and the whole, "we'll figure it out when you get here". That is not how I do business. Warren on the other hand was fantastic! He was easy going, knowledgeable and was happy to work with me and answer all my questions. He even stayed late so I could test drive the car and was absolutely professional and curious the whole time. He didn't pressure me at all. He was just happy to answer any questions I had and made me feel so comfortable. I cannot say enough nice things about him! He made the whole process easy and reassured me I was making a good purchase. read more

Rusnak Audi Service is excellent. The purchasing of my vehicle was very pleasant, but let's be honest, after the purchase is done you have to return at least once or twice a year for service and this is where the meat and bones of a review should be done. I purchased my Audi A6 in February of 2013 and have been coming back to Rusnak since then. My experience with the service department has been way above expectations. Every individual, from the receptionist, service representatives, to the car loan specialist make sure your vehicle service needs are addressed and that you are happy with service provided. Everyone I have come in contact with that works at Rusnak Audi has been very friendly and courteous to say the least. The facility is in very good shape, with the customer waiting area fully stocked with coffee, tea, pastrys in the morning, and free wi-fi (yes, I checked so I could watch Netflix on my phone while I waited for a quick service on the car). Two individuals stand out for their excellent work, Vince and Paul. Vince S. is manages the service on my car and keeps me well informed of the car's status and any and all recommendations to the vehicle. Service and repairs are easy and quick. Paul provides the loaner cars and is very customer service oriented, making sure I was content with the vehicle I wanted, even recommending I come back the next morning to switch cars if I didn't like the one I had as a loaner. After service is done my car always comes home washed from the service dept. Loaner vehicles are going to be similar to the car you are having serviced and are in excellent condition. The process of getting the loaner is extremely easy and only takes a few minutes. Returning it is even easier. Kudos to Paul for helping me out last week with a special request when I needed an SUV instead of the A6 loaner and he made it happen. I know it's a long review, but of the 5 or 6 dealer service departments I've used over the last 20 years, I am most impressed. read more

This review is for the best car sales person or I should call him car buying guide ARBI JOSEPHIAN. I am a true Audi lover and I am currently driving my 4th lease car from Rusnak Audi with help and guidence of Arbi. Not only Arbi is very knowledgeable about all the cars, but he is also very honest and help you make the best decision. He is also goes out of his way to make his clients happy and offers the best lease prices ever. The amount of time he puts in helping a client and being so patient is beyond explanation. He makes the car buying experience fast, easy and fun. I highly recommend everyone to Arbi. Talk to him and use his expertise and you will be very happy. Thank you Arbi for all you have done and continue doing to make me love being a true Audi fan. read more

I had a great experience working with Cesar Zavala. We spoke on the phone, told him exactly what I was looking for. He tracked down the car I wanted and made the whole process quick and painless. read more

My and my bf went to just look at Audi at this location. Didnt think we would be walking out with a car I am beyond grateful for our salesman Kyriakos Koniotis he did everything he could to get us our deal. He took care of us and not only that but he made our experience so smooth. He is great! Thank you we can now enjoy our audi. Would never pick anyone else to do my deals. read more