My experience with this store was amazing. I brought in my iPhone 4S because it was experiencing problems while using the bluetooth function for audio. I had the iPhone for almost a year so I assumed apple would try to meet me halfway with getting a new one. After showing the problem to the Apple employee, she went in back and came out with a new (or refurbished) iPhone and told me that they would replace it at no cost to me. It's good to know that companies like Apple will go to such lengths to ensure that their customers are satisfied (especially after I've shelled out so much money on their products great products). Keep it up! read more

This is one of the friendliest Apple locations I've been to yet. I was helped immediately because I had a return, so it was very fast. They could have easily asked me to make an appointment but helped me anyway. I was in and out in 3 minutes, and the customer service representative returned my item for me even though it was past the date of return. I am so pleased to have received such great service! read more

Devonnie is amazing, she had great attitude & was willing to go out of her way to finish helping me & my friend until we were satisfied. Great customer service, will definitely be coming back for future services :) read more

I came in because my notes was disappearing and Jordan was the person that got to help me. We couldn't figure out why it was doing it but they guy was persistent on figuring out the issue. He was going to look into it and get back at me. So now I wait. The reason I'm giving a 5 star is he was actually helping not just milking the clock. read more

If you need something done and have the best customer service experience talk to Hannah. When you walk into the store whoever strikes a conversation with you just tell them it's nice to meet you but I would like to speak with Hannah. Had a major problem with my phone it was locked to the point that apple support team over the phone at headquarters couldn't figure it out but Hannah heard me out and knew exactly what to do. Thank you Hannah much appreciated and thanks for being sooo nice. read more

Yesterday I walked in knowing exactly what I wanted to buy, didn't need anyone to answer product questions or anything else other than to walk to the back, grab the product and take my money. The place seemed to be extremely disorganized and while the employees did have identifiable shirts on, there was no real sense of where to go to make a purchase. As I stood in the middle of the store watching this and trying to determine where to go to hand them my money I was able to find an employee that looked like he wasn't helping anyone. "Hi, I would like to buy this watch" I said, "ok, you have to go to the area where the watches are on display and one of the people there can help you." "Even if I already know which watch I want?", "yes". I walk over to the watch display table which is literally 5 feet away and I tell the guy there I want to buy this watch (show him the pic on my phone) and he replies "I have to put you in the que for that." I said "even if I know the exact product I want, I still have to wait? How long is the que." "Yes, its about 15 minutes." I told him I dont have time to wait, he replied "sorry man" and I walked out. I have never in my life been told by a retailer that I have to wait to buy a product from them, specifically when there were other employees standing around that could have easily taken the 2 minutes to go to the back, grab the product, and take my cash! I dont know if this is a policy specific to this store or if it's an Apple policy but it's straight shitty customer service. read more

Went to the store around 430pm and being helped fast. I am trading my iPad 2 for the newest release iPad (6th generation). Valued my trade fast and applied for the educational discount. I specifically told the sales rep (sorry, i didn't get his name) that i am buying the newest version. And in a couple of minutes, I am a happy camper walking out of the store with the new 6th generation iPad. That is what I thought. Boy, I was wrong! When I am setting up my newly purchased iPad in my pc from my backup, I have this inside feeling to verify the iPad model. Here comes Google to the rescue! To make the story short, they gave me a 5th generation iPad and not the latest one which is the 6th generation. What a way to disperse old inventories and doing a deceitful way to do business. See, both models have the same body and the only way you can differ is to check the model numbers on the back. They happily exchanged it though but I don't know if there some others out there that has been victimized by this scam. So, if you bought your 'newest' iPad recently, it doesn't hurt to check if you really get the latest version. Be warned! read more

I went to the store's "Genius Bar" to resolve an issue with my iPod. Specifically, that the new software will not work with my PC. The person in charge of the "Genius Bar" sid they don't respond to PC problems, made some insulting remarks and walk in to the back room and would not return read more

This was my first Genius Bar appointment. Called before leaving to ask actual location in the large shopping mall. Shirley was extremely upbeat and helpful. No attitude! Upon arrival, Paul was exceptionally knowledgeable, attentive and very much concerned about resolving my issue. Again no attitude or elitism. Very refreshing! I was originally concerned about what my experience might be like due to the fact that the reviews either had glowing praise or showed downright disappointment in this location. My experience was an exceptional one thanks to these professionals! Thanks Shirley and Paul! Well done! read more

I was assisted by Mike who helped me for an hour when the transaction for my Macbook Pro was going downhill. If you can, get help from him. Nice & efficient. read more

We bought two iPhone's at this store last night and everyone was VERY helpful and friendly. Logan specifically was AWESOME. He spent about an hour with us and was so great. I would definitly go there over the store near my house! read more

They're awful. Made a 3 pm appointment for my iPhone, they told me to come back with my computer. So they made another appointment for 3:50. So I'm back with my computer & waiting. They're running late. It's 4:02 now. read more

Apple - This is how empty the store is when they're running 15 minutes behind on their Genius Bar appointments on a Thursday. - Computers Near Me - Northridge, California

Had a great experience today thanks to Jay Franklin (Lead Genius) and Violeta Ruvalcaba. I have an iPhone and it had some problems with the buttons due to a battery replacement. I explained to Jay and he asked if he can review my account for details. He reviewed my account and he made the decision to provide me with a replacement. During our discussion he was professional and respectful to my concern. Then he turned me over to Violeta so she can provide me with a replacement. She made the process smooth and simple. I had a new replacement for my phone within a few minutes. I commend Jay and Violeta for taking care of me and making me feel like a valued customer. Due to their great customer service, I will remain a loyal Apple user. More importantly, when I buy my next Apple product, I will visit this store specifically. Thank you both for your superior customer service. read more

bought a iPhone 6 (for $707) from the store(4/11/15). The sale person was helpful but had not warned me that all my phone contacts would be lost after inserting the sim card from iPhone 5 to 6. It costed me many hours to retrieve the phone contacts. The store service persons should have been more knowledgeable. read more

Been waiting for about 20 mins to be help. Never thought it would be this difficult to give them money. I know exactly what I want to buy. I can see 3 employees doing absolutely nothing. I'm righting this review while I'm waiting to purchase an iPad. read more

My 15 inches MacBook Pro retina display truckpad refused to work after almost 2 years,I brought it to the genius shop,quick fix in professional manner.Thank you ! read more

Grab a seat and a technician will be with you in 25 mins. An hour later, hey no one has called me up... oh we canceled your appointment. Here we can sign you up again. The technician calls me over at my phone and says yes we can repair it it's going to take about two hours, are you kidding me? What is sloppy and poorly managed store with employees that clearly don't care read more

Not only the looooong wait to get your phone fixed but the worst service ever!!! and so many people complaining.

We all know what an Apple Store looks like: packed. My iPad died and after a 90 minute call to apple tech they told me- you have to go to the Genius Bar "would you like me to make an appointment for you"? Wow great sure! There's an opening 5 DAYS FROM NOW. Whaaat? That is the major inefficiency with this location! If you are so booked up- hire more people! Open another location! Seriously Apple- invest in more support!! Try walking into this place with no appointment- you'll be there for hours. Such a disappointment. I'm giving 2 stars for the very nice guy who helped me. Ultimately it was determined the iPad was dead, I needed a new one. He patiently guided me through the options, I bought one, went home, opened the box- that's not the one I wanted! He accidentally gave me a cheaper one with less memory storage than I requested. But I'm not going back for the upgrade I wanted, you know why? This place is a MESS. read more

I went to pick up my new apple computer and it took forever for someone to come up to me. I was literally standing next to a sales associate waiting for him to be done with another customer (he knew I was there) and he just walks away when he's done! I also asked 1 worker to get me my computer from the back since I was there to pick it up and she supposedly went off to do that... I had to ask someone else to get my computer and he got it right away... I was so annoyed. i must have waited for over 4 employees to notice me. Don't go here! read more

This store probably has the worst customer service ever. If I could give this store lower than a 1 star rating I would. I have been waiting outside of Apple for more than an hour and fourty five minutes in line for a reservation to buy a new product and in the time I have waited, no employees came outside to thank us for our waiting or to reassure that they will be with us in a moment. There is no common sense to assure the customers that they are wanted. I will never go back to this store in my life. It has to be the worst customer experience I have ever dealt with in my life and it has definitely left me in a terrible mood. read more

The trainers at this store have helped me numerous times. They are sincere & knowledgeable..& not afraid to pull in someone else who may have more expertise with a particular question. Genius Bar has always resolved my tech problems in a timely fashion. This store has definitely earned my customer loyalty. read more

Times have changed. Apple genius bar used to go above and beyond and the standard for customer care, but not anymore. I went to get my phone swap out and ended up having to drive back for a second time when my phone didn't fully activate. Was told I had to call my carrier and since I didn't have a phone that worked they brought me one. Back in the days they would activate it for you - now you're on your own. When the carrier had issue I finally got some care from Apple to help resolve the issue. The 1st guy couldn't get me out of there fast enough without double checking he did his job. The 2nd guy double and triple checked - so I guess not all of them are bad. I just got unlucky and wasted an hour unnecessarily because the first one didn't do his job, and then got passed around till I got some real help. read more

It was my wife's birthday, and we randomly decided to go look at an Apple Watch. We were helped by Sam who gave us a complete education on the different options for types of Apple Watches, bands, features, and everything else we needed to know. Sam was friendly, easy to talk to, and didn't make us feel pressured to buy. My wife ended up getting the fancier stainless steel model with white band. Joseph helped us set it up, explained the different features, and took his time to make sure everything was synced before we left. Really great service -- thanks Sam and Joseph! read more

I called the Northridge Apple store today to get an IPAD2 with 64GB WIFI only and they said they had them. I drove there and put my name in with some guy who also said they had them. I then had to wait about 30 minutes for a girl to come and tell me that they didn't have them. Needless to say, I will not be buying anything from this store again. read more

Jered who works as a genius needs to be retrained in customer service! I went in for an appletv replacement after being told to get it replace by AppleCare. I was just doing what AppleCare told me to do and he argued with me about my problem. I didnt go into the store to be be treated like a fool in front of other customers. After 20 min he finally did what AppleCare wanted him to do...replace my appletv. I already contacted AppleCare and made them aware that Jered was going against their solutions to customers problems. AppleCare customer service is the best. Too bad a terrible employe like Jered ruined the experience. read more

My iPhone was freezing up every time I tried to unlock it so I scheduled an appointment and went on in. I did have to wait a little while for my appointment despite have shown up 15 minutes early. A very nice young man did finally come to help me and took my phone in the back. He came back out with it and told me what my options were but that they couldn't really diagnose what the issue was. The only thing they could really do was to reset the entire phone and I wasn't sure if I was totally backed up with photos and such so I told him I'd come back another day for that after I was sure. He played with the phone for a few minutes and it stopped freezing altogether. He said he did absolutely nothing to it but here I am a week later and it hasn't frozen a single time. If it weren't for the wait time, my Genius Bar appointment would have gotten five stars. read more

genius is a terrible word for the people who work there.. apple training for their employees can't be the same it used to be. they are definitely leaving out the part about how to be (somewhat) nice, and not to treat people like they are idiots. oh, and make sure you make an appointment for "each" device... don't make the mistake i made and show up at 9 am (with appointment) with no one in the store, and this ^&*er made me make a separate appointment for me asking about replacement rubber feet for my macbook pro... he couldn't even tell me if they got them or not. wow. been noticing for a while now, brand is going downhill, so is customer service, so is OS quality... bloated and buggy as hell. read more

Wow! My first experience with the Genius Bar and it rocked. My iPhone 5S had bricked itself the day previously. I had already gone through all the Apple support items before giving up and making the appointment. I got there 10 minutes early and was seen right away (it was a Tuesday at 12:30pm). Sophie asked me to summarize my problem and asked me a few questions before taking it to the back. After a few minutes she returned and confirmed that the phone was dead and they would replace it. No quibbling or issues with the warranty. She went back again and came back with a new iPhone, swapped the SIM, and worked me through the setup of the new phone. I walked out of the place in less than 30 minutes with a new replacement phone and a greater appreciation of why folks love Apple's support. Thank you Sophie! read more

this store is always busy unless you get there early, like when they first open. You know the saying the early bird gets the apple!!!

Horrible service. People that work there don't try to help. They say make an appointment for everything and if you are 10 mins late they automatically cancel it, even if the appointment was just to drop off the computer. Staff is rude and condescending. Avoid at all costs. Love apple products but hate their Northridge store. read more

The Northridge Apple store sucks! The check in process needs revamping....initially they stated I would b texted when my turn nears(& I was). After getting text, I returned to the store & had to recheck-in. Both check in reps had lines. By the time I reached the rep I had lost my place in the appointment system. Therefore having to rewait.... I expressed disappointment w/the process being that I was there and had to wait/check in(again) before being serviced. The host I met w/tried to compare the experience w/going to the doctor.........Who does the(?????) The imbecile had no customer skills. Regardless of given situation, customer is always right and should be extended some type of gratitude for patronizing the business. I later am serviced by a rep that started my process, then walked away and began chatting it up with his coworkers at the farthest end of counter/away from me. After device completed process. I began looking around store for him. We catch eyes as he continues talking/laughing. (Wth) LUCKILY for me Mehlia(Apple employee) who was finishing up w/her customer across from me came and further assisted me with my dilemma. She is totally to be commended for her great customer service. I would rate her alone 5-stars(if I could)! read more

Apple is bad. We bought a macbook 2915 anf its not even 3 years it broke we have to pay $475 for repair. Very bad! I don't recommend any macbook to buy. This is crazy and i will never trust Apple read more

Why is there no worse rating than one star? Came in for tech support. Was told 4 hour, 40 minute wait. Ok....then got a text saying it would be 5 hours, 20 minutes, so I canceled plans I had because I need the iPad for work. Then I got a text three hours into the wait saying I missed my appointment! Flew down there and was told that I still had to wait another 30 minutes and the manager, Amy, was very rude. Thank goodness for Garrett, the tech, who should be manager--he was calm, understanding, and helpful. Avoid this store if you can. I'm writing corporate. read more

The only reason I'm not going one star is that they helped me out by getting me an earlier appointment at the "genius" bar when I showed up a bit ahead of schedule. The rest of the trip was Pathetic. I walked up to the bar to check in to see 4 guys standing around. one guy working. I checked in and they told me they would call me when they were ready. I stepped back and watched them chat for 15 minutes. They didn't help a single customer, just stood there. Then they called out my name. I walked up, explained my problem, crashed drive on a 3 1/2 year old macbook (slightly out of warranty Surprise!) They tried top turn it on a few times, it didn't work (Surprise again! I told them that) they tried to boot it up from an external didn't work, then they went to a drawer, pulled out a list of "Authorized" (read $$$) repair and data recovery places and told me that was all they could do. Didn't I come here to have the thing fixed? I walked in told them what was wrong and they told me to go to a store that fixes mac's?! This is the MAC! store? Worthless. I called the repair places and they all wanted to charge way more than the non authorized places I called so forget this. I'm just going to go to the little guy to get my parts and fixing next time. read more

This is an exceptionally well run store with exceptional staff. I went in, got my product and got the help I needed, right away. The entire place is maintained very well and unlike other Apple stores I've been to, staff was actually able to help me with my needs. This is my Apple store from now on! read more

I was using my Macbook Air, and I got a virus, it completely messed up my browser, something called Mackeeper. I was panicking I didn't know what to do. I set up an appt with Apple and a very nice young man was able to assist me and clean up my laptop. I'm so happy I got this issue over and done with, it's crazy how essential your laptop becomes in your life. Thanks read more

Great place and fast service! It's tough to get service but when you get it, it's quick and great. Only hard to get service because it's always busy read more

Disaster store!! Shame on you Apple Store Northridge and your manager Ame Portnoff. Horrible customer service. You think the manager would be better. WRONG!! She was very unprofessional and very rude. She told me "I was waisting her time"!! What kind of manager talks to customers like that. Read my story. I went in Saturday early evening to ask about getting my battery replaced. They walked me back to the table and they did a diagnostic and wanted me to leave my phone over night. I didn't want to leave it for the night and be without a phone. They asked to bring it in Sunday morning when they open and told me it won't take long. Check in and explain you were here. I got there the next morning right when they opened. I went to check in and was waiting at the table in the back to be told there's an 1 1/2 wait right when they opened. I tried to explain and tell them I was there the night before. They didn't want to listen to me. So I left my phone and went back for it to be told that they have no records of my name in their system. It turned out they had my last name wrong, not the spelling but the entire name wrong. I dropped off my iPhone 6s Plus. The description they had on the label was the 6 plus not 6s. I told them if I can see it I'll be able to tell if it's my phone. It was my phone and it was the 6s plus. They had my phone under the wrong name and the serial number did not match what they had. I don't know how that happened. After all that they tell me the technician could not open my phone because of a sticker on the back that they couldn't take off and they could not replace my battery. It was very easy to remove. I went to some one at a kiosk in the mall and they took it off easily. I went back to the Apple store. By that time I was there 2 1/2 hrs. I was really upset and asked to see the manager. She comes out with an attitude. Her name again is Ame Portnoff. I tried to explain to her what happened and started arguing with me. I told her I wasted a lot of my time there. She says "you're waisting my time ". THE MANAGER talking to a customer like that!! What a shame!! I'm escalating this and reporting her to the corporate office. I'm looking into who to go to all the way to the top. I was more angry at the manager more than than the whole experience I had. After 4 hrs I finally got my battery replaced. From 11:00 to 3:00 I was there!! NEVER going to that store again. There were a lot of upset customers there besides me!! read more

Came in late was in crisis mode and the manager of the store went above and beyond expectations to make sure i got exactly what i needed. And he still tried to make sure i got the best deal available. Nothing quit like a apple store... read more