Customer service is definitely lacking. They were not even busy but they are quick to just brush you off.

Stopped in to the Apple store in Northridge today to buy a new iPad. Knew the model, size and memory that I needed. Verified they had it in stock before I drove over. Went over at lunch because I knew it wouldn't be busy. When I spoke with a sales person, they said, "I'll have to make an appointment for you." No big deal, that is their workflow. But...the next appointment isn't until 45 minutes from now AND there are 4 people with appointments ahead of me. Except, those 4 people waiting weren't actually in the store. So, they basically told me to go away. Apparently this location is so successful, they don't actually need to sell product. read more

Apple - Here's a shot of the store when I stopped in. - Computers Near Me - Northridge, California

Let me just start by saying that I love the Apple Store and I love my apple gadgets. I always leave happy after coming to an Apple Store. However never have I left a store angry until today. Northridge Apple store has always been a disappointment. Whether your purchasing or getting genius support. Customer service is trash. Although it's the closest to my home I would rather drive to the Topanga location. Went in today in the am to make a Genius Bar appointment. At around 12ish they scheduled to see me in about 2 hours or so. The employee who helped me told me to be back at 2:10. Went and ran errands at around 1:35 i get a text that they're ready to see me. The text Wants me to either click a 1 to extend it 30 more minutes or check in. I'm about 10 minutes away. I arrived at 1:42 and they tell me they can no longer see me because I didn't check in at exactly the time they texted me when they were ready. How does that make sense if they had told me to be back at 2:10pm make it make sense. The employee which I unfortunately didn't get his name. Had attitude and sass. Ridiculous will not come back to this location. Save yourself a headache and go to Topanga. read more

Nick and Liya staff members at Apple We're Freaking amazing I had questions about editing a New York trip blog I took and they recommended an alternative app that I could easily use. Apple needs amazing helpful staff reps like these two gentlemen. read more

Apple - Computers Near Me - Northridge, California

These fools working here act like they are a high end store lol really bad stuck up service! They look at you like you are dumb! I don't recommend this store in Northridge. The guys didn't help me with what I needed or asked for! read more

I was literally talking to someone not even 5 minutes apart. The first representative said that the wait for service of my watch is about an hour. He was good explaining it. Made quick changes to my plans and thought I'd take his offer but one lady came after me. While he was talking to that lady, Kevin came up to me and told me that he can no longer accommodate my support request and that offer the other guy is gone. It was not even 5 minutes and with just 1 person that came after me. He was literally just saying outright he cannot me at 2pm. How booked can they be for the rest of the day? read more

Denied a case warranty within 10 months silicone case started cracking and peeling without any impact I'll be sure never to buy Apple Store accessories again. Cases are fing trash and horrible customer service experience! read more

Apple - Computers Near Me - Northridge, California

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Just don't come here. We made appointment, changing the battery took them about 4 hours. We left the phone with them, came back at the time they said it'll be ready, just to be told to wait another 30 mins. And we waited for about an hour. Right now is 40 mins pass their closing time and they told us "oh don't worry we won't close it with you still in the store" oh really? Thanks for the consideration? Like this is a place I like to stand around for an hour for no reason on a Sunday night. The whole time they kept saying oh there's something wrong with the machine or oh it's running a little late with error. At the end, the guy came out with the phone who actually worked on it told us they are short staff and something wrong with the phone before ours. So the whole they they were just lying to us? Just save your time and go somewhere else that's not complete miserable and unable to tell us the truth. read more

My complaint is on the customer service first and not necessarily about the subpar product. My first Apple product and first Apple Store experience... and my last. I have been a basic computer guy. I used to buy $300-$800 Windows laptops: Dell, HP, Samsung, etc. I had some big upcoming projects that required a LOT of memory. I settled on the MacBook Pro 2019 15". The previous year's model. $2000? It was a lot, but it was an investment in myself. Everyone would lightly harass me about not having a MacBook, so here I finally was. Beautiful box with beautiful inserts. The machine itself felt solid, like a quality solid, unlike my "cheap" laptops. I'd never even seen that display bar thingee. That tripped me out! Fast forward over a year, and having only used the computer minimally for projects, I still used my HP because of the Microsoft Paint, another story... I have another couple of projects due that require my Mac 2TB memory, so I bust my Mac Book out, and this time I get to learning about it, watching tutorials that make the Windows transition easier. About 3 months into using it everyday, the screen "kind of" stops working. It's on, I can adjust the brightness and HDMI out to my TV, but the screen isn't working. I spent a couple of hours on the phone with CS the night before and they wer actually really nice. We did a bunch of installing and troubleshooting and I was actually kinda impressed with Apple's CS. I was thinking, "Oh THIS is why they have a rabid loyal following." I couldn't understand why their products were so expensive, comparatively, but figured this was why. Well that went all out the window thanks to the "genius" I had to deal with. My appt was X O'Clock, I got there 5 minutes early. They get me right in, I explain that this is my first time ever in an Apple store. The guy takes my computer, looks at it for 5 seconds and says, "$700." I was about to say, "How soon can I pick it up," but before I could even open my mouth this "genius" said, "I wouldn't do it." I thought he was gonna peep in my ear to go to an iphone fix it store, it'll be cheaper, or something. Instead, he told me to buy another MacBook. I was boggled, I said, "But why would the screen not work on a $2,000 computer?" He said, very arrogantly, "Well it is a 2019." I said it was just 2022 last month!" I have $300 computers from 2010 that the screens still work. Then he proceeded to tell me how brand new MacBooks don't work "all the time." YIKES!!! Really!? Either way, this guy blew a $700 repair. I don't get it. So here I am, at home on my HP Stream ($189 at Target) typing this Yelp review and doing all the work on my projects that I can while my beautiful MacBook Pro with the cool touchbar and the cool box and perfect packaging sits, not working. Thanks Apple. I'm glad I went out and purchased hundreds of dollars of useless accessories to for this POS. At least you showed you horrendous customer service right away and didn't suck thousands of more dollars out of me. read more

Matt was amazing I came in just to pick up a Apple Watch but my computer had been acting up so brought it to have them look at it if it wasn't busy but there was no tech available for hours.. Matt actually was able to help me look at a few things and help me with the problem! read more

Nick from the genus bar is amazing he was able to help me save all my data from having to be erased and helped explain everything to me thoroughly and was extremely helpful this was outstanding costumer service. Also the manger I didn't catch his name but was very helpful as well as all the employees there. This is a well deserved 5 stars as I have also been here 3 occasions and each time have has the most friendly and insightful help. I'll be back later for my Vision pro demo good job Nick and the rest of the team that helped us. read more

Matthew the manager is God sent! He took the time to help me with so many questions. I came in with my 80yr old grandma to ask about phone options for her and purchase some key trackers for her keys that she is always loosing. He was patient and understanding- took the time to set up the key chains and explained how they work. I appreciate you Matthew! Apple has a gem with you read more

Typical youth attitude from the staff. I set an appointment electronically for the bar and walk in and go to the bar with the QR code on my phone facing up and displayed and some young boy asks if I checked in. I say I have an appointment (I'm there exactly as scheduled) with my QR code displaying. He asks again if I checked in at the front. I say no because I don't see a check in sign or desk. He tells me there is a line at the front. Well no sh...t! I can see that except there is no sign or instructions at the line. I suppose I was suppose to go the last customer in line and tell them I scheduled a bar appointment and ask them what I'm suppose to do. Typical customer service. He then looks at my phone which I've been displaying to his face this entire time and says Oh you've scheduled an appointment. He then checks me in and says have a seat. A word to management. Tell the sassy kids how to talk to your customers. We pay their bills. The girl at the bar proceeds to insult me the entire visit. You know the insult with the silent "you idiot" at the end of every sentence. Me: I dropped my phone in water and had a repair place dehydrate my phone. Her: you can't dehydrate a phone ( insert the silent "you idiot" here) Me:I mention something about my 3rd party charger Her: your not supposed to use 3rd party chargers (insert silent "you idiot" here) And this went on the entire time. Let me help your team understand how to help next time I walk up to you with a QR code and say I have an appointment for the bar. You: "great let me scan you in and have you take a seat!" Me: I dropped my phone in water and a phone repair shopped dehydrated my phone. The issues are gone but there is this icon displaying that I don't know how to remove You: let me take care of that for you. The bar genius needed help doing that. read more

Usually the apple store employees are so nice, so I was just expecting that. At the store be person helping me at the genius bar looked at his phone and dozen times, generally looked annoyed that the appointment was taking so long, and talk to maybe five coworkers about lunch plans but did not really talk with me. read more

This review is not only about the store, it is also about Apple not being honest and poor staff training. Today, 7/16/21 by 4pm, I visited the store. When the staff telling me why apple care+ won't cover my phone screen because it is a small scratch not a big crack, he said "it's like an insurance. Do you have a car insurance." What a poorly developed question and terrible example. While manage also said " you and your friend are welcome not to buy apple care." Terrible communication and I won't buy apple care for iphone anymore. It is useless. read more

Very rude employees all they care about is making money not helping customers with anything and very rude nick and Matt

I have been there to buy a iPhone 11 the guy that I met with was great and very useful also the service I got there was very good (That not the first iPhone I bought in apple's store) I really like this store definitely will go back there too buy my new iPhone next year read more

Apple - Computers Near Me - Northridge, California

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Thank you Sean/Shawn (curly hair/glasses) , for making my trip to apple so quick and easy.. very friendly and went above & beyond to help me :) great employee read more

Apple - Computers Near Me - Northridge, California

Wow! It was my first time getting serviced here and for sure will be my last. Today at 11 AM, I came in with my uncle today to pick up an ordered iPhone XR as a gift that my family and I got for him. I had been assigned to work with Shawn who was not very helpful and did not have great customer service that I'm accustomed to get from Apple. I could tell this experience was going to be bad by the way he did not smile or greet us at the start. There might have been a misunderstanding as I thought we would get my uncle set up for his new iPhone with T-Mobile data transfer, but it turned out my brother ordered the unlocked iPhone without any cellular mobile company association. So all we could do was just switch the old SIM card from my uncle's Samsung to the new iPhone. No problem. I told Shawn that I'd take care of calling T-Mobile to have the phone number be associated with the new SIM, so I had asked for a new one. He looked at me funny, but that was based on my last experience. I had received a new SIM card when I purchased my iPhone 11 directly from Apple and had it set up in store. Without even opening up the package to help my uncle set up his new iPhone, he just simply put the iPhone in the bag and finished our transaction. I was so confused because I thought these Apple techs would help customers set up their new iPhones, especially how he knew that it was my uncle's first iPhone. I had to ask him to help us and even asked if that was their standard policy of putting the iPhone in the bag without setting it up. He just said "Sure, we can do that. I thought you were going to T-Mobile to set it up." I did not say I was going to have my uncle go to T-Mobile to set up his iPhone, only if we decided to transfer his phone number to the new SIM card. Secondly, he said that we needed to download the app to transfer the data from Samsung to iPhone. Again, I've had always someone do this for me before and it's pretty standard for customers to get HELPED in setting their new phones. So instead of transferring the data, he proceeded to set up my uncle's phone brand new. I got home to finish setting up my uncle's iPhone only to be told by the phone itself that the step of Android data transfer to iPhone could only be done at the beginning. I was mad because I had to reset the iPhone in order to begin the data transfer in the startup. This was something Shawn could have helped us with at the very beginning, but nope. He just decided to put the unopened iPhone in the bag and gave us the boot...until I called him out for it and he rushed the setup without the requested data transfer. I understand if you have a busy line of customers or it was during a new iPhone release, but there was no one else after us so I could not accept this type of crappy service. I mean wouldn't you want to make sure your customer's new iPhone can make phone calls and retain important data after the SIM card transfer before letting them go? read more

Went to buy a new phone but ended up bought two watches and a phone. Service was very good as usual, also had a demo for Vision Pro. Amazing product, maybe not now. lol read more

WTF?!?...I brought my Mac Book Pro to the Genius Bar b/c it was unexpectedly crashing and is STILL CRASHING! Granted the Apple team member Nick had exceptional customer service! Friendly & attentive to the problem. (unlike some of the other team members I briefly spoke with who come across as the Apple Army Soldiers) However my biggest disappointment was whom ever serviced my Mac didn't do anything to resolve the problem! I was surprised when I received a call the next day that it was ready. And when I tried getting some info what the problem was, the team member who returned my Mac just read whatever was attached to the receipt. I tried another team member and again received NOTHING in detail. Needless to say, I was not surprised when my Mac crashed once again as soon as I got home. TIP: upon picking up your computer, check it out BEFORE you leave the store. I've since tried again at the Sherman Oaks location...fingers crossed. read more

They were not helpful at all when I went to ask for help with my Airpods and instead told me that I have to buy another pair if you lost an apple product don't expect them to help they are a stingy as hell. read more

Great service and I recommend always make an appointment Repair was fast and I recommend this place. read more

I really hope that corporate APPLE reads these reviews. As many comments already state, this is by far the most rude, condescending, untrained, and unhelpful individuals who have a manager "Javi" who embodies and teaches them to treat people like trash. Everyone, give your business to other branches where they will actually help you and treat you right. read more

Been waiting over 2 hours to get called! Terrible service. Waste of time. People who were in line behind me are already being helped. They are going out of order to help the people they know first. read more

Came in yesterday to purchase some accessories and the girl at the front end (when you walk into the store) was the absolute worst, attitude filled- apple employee I've ever came across. Too bad I didn't get her name but she was somewhat dark skin toned and had her hair in a bun and had the nastiest attitude I've ever seen. read more

Not sure why there's such bad reviews for this place...Unless people still don't know how an Apple Store works. Anyway, I walked in and waited patiently behind another customer getting help from an employee near the front of the store. Another employee came up behind them and waved for me to come over. He said hi and had a smile on his face. I told him I wanted to by the Smart Keyboard for my iPad. He went and grabbed it, came back and rang me up. No problems. I was in and out in less than 10 min. Another time before this I had to come here because my computer would not turn on. I made an appointment, got there a few minutes before my time slot, checked in with an employee at the front, got called to the desk, got help and bada bing bada boom. Done. read more

I was helped with a setting in my iPhone. It took only a few minutes and I was on my way. Employees are very knowledgeable and nice.

We'll first off I want to say it took me forever to get attended and then when I finally get attended I'm doing my purchases getting some phones and after the first 3 their LEADING MANAGER TORY she called herself just comes over and looks at me like if I'm crazy talking about too much activity going on here and that I'm getting too many phones she can continue to sell me more and ofc I was upset I waited forever to no be able to complete my purchases idk if it was bc how I was dressed all comfy clothes and paying cash just straight up felt discriminated bc never have I ever heard that in any apples store and I do this ever year when the new gems comes out and so I went to TOPANGA WHERE ALL YOU GUYS SHOULD GO and I told them what had happened and they also were in disbelief and so I finished the other half of my purchase there with no problems SO PLEASE IF YOU GUYS GO THERE JUST BE PREPARED FOR WAITING AND ANYTHING CAN TRIGER THAT "LEADING MANAGER TORY" read more

I am so disgusted at what I saw at the Northridge, CA Apple Store in the mall. I witnessed my friend purchase a $60.00 item and the sale's clerk charged her twice for the item. She went back to the store to show them they charged her twice and they gave her a hard time refunding her the difference. We asked to look at the video footage proving she only purchased one item. About three weeks later, I was with my friend again at the Apple Store in Northridge as she wanted to upgrade her iPhone. Two sales clerks helped her. She paid with her credit card. Another clerk helped her pay for Apple Care. We left the store together and then this big man approached us and put my friend in hand cuffs and walked her in a back room. I could not be with her in the back room and the man said I was "trespassing."??? They had no probable cause to "man handle my friend" and harass her and accuse her of stealing a $30.00 item which she showed to the sales clerk that she was buying it with the iPhone. They interrogated her as she was a paying customer that paid approximately $1,000 for the iPhone upgrade. I saw her receipt. This was completely wrong doing. I would like to know if this is reasonable to sue them for causing my friend emotional distress, embarrassment and retaliation from this business. The video footage will show that she was crying and did not fight back at this big bully guy. There are witnesses that saw her use her credit card to buy the iPhone. A witness saw my friend tell the sales clerk to charge her for all her items. I just can't believe the terrible handling of a paying customer from a reputable establishment. This was a targeted retaliation calling in this big bully guy before any transaction watching her to intentionally use scare tactics which is completely despicable to paying customers. read more

I was so very pleased at how they are handling Covid safety at this Apple store, though I'm sure all their stores are doing the same thing! They've blocked the entire store with temporary walls so no one can come in to browse. You simply order online, choose a pick up time appointment, you get there on time, wait in a very short line, come to the next available glassed-in counter window and pick up your order! Done! read more

Apple - Front entrance to Apple Store - Computers Near Me - Northridge, California

I'm so glad that things are at least partly back to how it was pre COVID. You can actually walk right into the store again. Service is always excellent here and if the employee you're talking to doesn't know the answer to your question (hint - he or she probably does) they will find someone who knows. read more

Not sure why all the negative reviews - we had an extraordinary visit at the Genius Bar. We had three devices all mixed up so that my phone said I was my granddaughter and I could not sign in with my own Apple ID. Our first guy handed us off - in a very nice way - to a very patient and helpful man. He took his time with us and fixed the problem. He went above and beyond. read more

I used to come to this location all the time when I was in college and Apple Stores weren't so common place. Back then, all the employees were able to answer just about any question I had so I rarely had to schedule any time at the Genius Bar. Now that I'm back living in this area close to 10 years later, I feel like quality has gone down. Now when I ask a question, I'm usually passed around to several employees and even then, there's a good chance I'll just be brushed off with a 'I'm not sure. Can I schedule a time for you to meet with someone at our Genius Bar?' Oh Apple Store Northridge, what happened to you? I miss the days of old. read more

I was prepared to write a scathing review last week but glad I waited. The negative stars are for the ordeal of my computer going "missing in transit" and communication issues (On apple support side as well as the store side) I was obviously upset and stressed. I was offered a replacement, and the day it came in, so did my original computer (without repair). This was a relief and I was explained what happened. There were still a few bumps in migrating and erasing my old computer, and some unnecessarily wasted time but overall I'm satisfied with the end result. The three stars are for Managers Matt and Matthew and also Nick, who were exceptionally helpful, patient and had great communication and it was clear they knew the best way to do things. If it weren't for them, this would be a very different review. read more

COVID 19 Review: My keyboard had issues a few months ago and unfortunately all of the apple store locations were closed. Luckily I was able to put it off until they opened. They were doing appointment only so I decided to make one at the Northridge location as the Sherman Oaks and Woodland hills locations were unavailable. The Apple Store is located on the first floor and had a queue set up outside for check in and capacity restrictions due to COVID. I made me appointment for 11:40am on a Wednesday morning. I arrived early because I knew that check in would take a while due to the line and sometimes they can take people early. I was a little too early as the store hadn't opened yet. I was told to come back at 11:25 to check in. When I came back another Apple store employee told me that I had to come back at 11:40. It was frustrating because that is not what I was initially told when I first arrived. I conveyed this to them and because of the miscommunication, they allowed me to check in. I had to then get my temperature checked due to the current COVID19 precautions and like everywhere else I had wear a mask. They also wiped down my laptop before they diagnosed my problem. I had an issue with sticky keys which is a well known problem for my type of macbook. The apple store employee, Topher, tried to fix the problem in house, but was unable to, so my laptop had to be sent out. Luckily I was still under AppleCare. The laptop was sent out and fixed the following day. The whole repair took 2 days even though I was quoted 7-10 days. I was initially hesistant of coming to this location because of all the bad reviews, and while it was not the best customer experience, my problem was solved. Because of this, I give it a solid 3 stars, but would come back here again if necessary. read more

Fast and efficient, while truly observing covid protocols. Placed an online pick up order and was in and out quickly. Employees here are on top of their game and it was truly appreciated. read more

They don't really try helping. I was there for 3 hours waiting while they tried to figure out what was wrong with my AirPods. They just pass you around to different tech agents and hide in the back. read more

I went in with my friend to purchase the apple headphones max, we were excited waited for about 25 minutes to get helped and nobody even came to help us we had to go find somebody, and I go in to ask about the headphones if I can buy them he really asked me "do you know how much they are" like if we can't afford it, we wouldn't be asking if we didn't know they were just really rude read more

Terrible customer services , never in my life I've left the Apple Store upset and disappointed! I always leave this store happy in general.That's how bad it was . read more