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    Apple

    2.5 (509 reviews)
    Closed 11:00 am - 8:00 pm

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    I made a genius appt yesterday for my MacBook Neo because I had been experiencing issues with it after about three weeks of use. From the moment I arrived, I was met with exceptional customer service. Odi was incredibly helpful, patient, and attentive. She took the time to thoroughly troubleshoot my MacBook Neo and worked to figure out exactly what the issue was. I truly appreciated her effort and attentiveness! Later on, her manager Kim came in and was also extremely helpful. Together, they collaborated to find the best possible solution and made sure I felt supported throughout the entire process. Even though I was technically past the standard return or exchange window, they acknowledged my experience and kindly offered me several options, including the opportunity to upgrade. I really appreciated their understanding and flexibility. In the end, I decided to upgrade to a MacBook Air, and the entire process was smooth and stress-free thanks to their support. Odi and Kim were both kind, professional, and genuinely committed to providing a great customer experience. Thank you Odi and Kim!

    Cynthia C.

    Made my purchase last night online, received a confirmation with pickup available window of 11-11:15am and QR code to show an Apple Specialist. Walked in at 11:05, greeted by 2 Specialist and guided toward pickup line where Liz, the 2nd Specialist, initiated our pickup process, offered assistance in setting it up and answered questions about free classes available to get to know features. By 11:15 I was on the road headed home with my new purchase and by 11:30, had my in-person classes booked. Love the convenience, helpfulness and cleanliness of this Northridge store. CHEERS! "CC"

    View from the end of the store
    Vijay C.

    Located inside the Northridge mall on the first floor, this Apple Store has all you expect with the computers, phones, tablets and accessories. You can make an appointment if you need something serviced but otherwise you can walk in and someone will greet you to ask how they can assist. The employees are knowledgeable. Things can get hectic and slow with just how busy it gets

    Hanging out waiting for my appointment
    Nohely M.

    So I had to call Apple a few times to inquire about my watch which had been shipped off to get a Battery replacement, that was back in late October, so I followed up sometime in November, since I had not received my watch back. The representative that took over my case was very helpful, nice and offered to ship me an upgrade at no additional cost to me; amazing service from Apple that I was not expecting. Now I wear my new Apple Watch series 10 proudly! Thank you for your help!

    Nemo S.

    Walked in to the Apple Store at the Northridge Mall to get my phone checked out. Busy place...you need to make an appointment. Rosa the technician was very helpful and friendly. Narine was super cool and professional. Informed me of new products and services provided by Apple. Don't be in a hurry...just be patient. :) Stay tune.

    My view from the genius bar

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    T-Mobile Experience Store

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    Today I came in on a Monday, and although there were a lot of people ahead of me, the wait was not…read morelong at all. Kylie helped me with a complicated situation involving consolidating accounts and figuring out which items to pay off so I could save money. I have several devices on both accounts, and she took the time to research each one carefully so she could recommend the best plan for me. She even explained which devices I should not pay off yet because I would end up losing money. Oh my gosh, she spent hours helping me. She went back and forth between my two accounts and the representatives assisting her on the other end. She answered all my questions and helped me find a solution to my issues. I give Kylie an A++++! I love coming to this location because they never disappoint, no matter who helps me. Thank you also for the merch, the baseball cap, which Kylie offered to me with a smile. Honestly, she smiled the entire time, even though my situation was complicated. Luisa also smiled as she passed me on her way out. I love seeing those smiles, especially because that is not very common nowadays. Thanks again for such a great experience!

    Came in on a Tuesday before 11am. Waited about 5 minutes and Britney came to help me. I was there…read moreto pick up a replacement phone. The whole process takes a long time to transfer information phone to phone, so bring a book or something to keep you from staring at the walls and listening to other people's conversations. Britney was very attentive, Knowledgeable and helpful. This location seems to get very busy but they had 6 customer service reps working the whole time I was there, which was about an hour. I would come back when in need!

    Apple - computers - Updated May 2026

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