Jose helped me find my new phone. He was honest & friendly. Apple needs to hire more people like him. Honestly lately going there I've been unhappy with the customer service. Thankfully jose helped me and was super amazing to my family and I. Keep up the great customer service jose! Great personality and communication will take you far! read more

Two days of appointments and I still don't have my product. This store has some amazing staff, like any business would, but the lackluster attitude seems to be pertinent to the overall theme of this spot. They're unprofessional and lie out of their a$$ just to tell you what you want to hear and then do absolutely NOTHING to fix the issue. I love Apple products, but honestly this store gives the ENTIRE BRAND A BAD NAME. They need an overhaul in customer service and a reminder of who pays for their salary, which is a brand that stands for quality and service. read more

Most of the employees are not fully trained. Customer service is crap. When waiting in line to get a new phone: rep would not listen, would respond with attitude and only tell you what to do. The rep helping me with setting up my phone, happens to tell me he's ready to go to lunch...hmm While setting up my phone, meaning transferring my information to new phone, he decides to erase all content on my old phone. Because he did this I was not able authenticate my new phone. He pretty much caused my phone to lock up. Rep freezes and goes find someone else who knows what to do...What?! Lunch must have been getting cold?? Also, phone never loaded all my apps correctly. I would suggest you have your new Apple products shipped directly to you. It's easier to setup when you are not rushed and/or given attitude. I have to say, I am very disappointed in this Apple store customer service. read more

Horrible service. Associate just standing around when all I wanted to buy was a phone case. Worst service ever. read more

Apple - Employees standing around not helping customers when all I needed was a phone case - Computers Near Me - Northridge, California

The fastest experience EVER ! 10 min in and out with the new set up watch ! (Was ready for a few hours of wait, like it is at the grove) read more

Apple - Computers Near Me - Northridge, California

Walk in knowing the computer that I want to buy, ready to spend a few thousand dollars and we are told we have to wait in this line to just get in the queue. Super rude and don't want you to spend money here read more

Apple - Super rude and don't want you to spend money here - Computers Near Me - Northridge, California

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Garbage. Don't waste your time. The manager Kevin is unsympathetic and uncaring. Plenty of other Apple stores out there, if you must purchase one of their overpriced, underwhelming machines. As a former retail manager of a fellow multi-billion dollar company, I would have NEVER let a customer walk out of my store unhappy like I did. Whether it's one customer, or 100 customers, money is money and still contributes to the stores bottom line. Poor poor management. I've been an Apple customer since 2005, and I'm seriously considering taking my loyalty elsewhere. read more

This place is trash. It should be rated zero. I walked in to have my daughters phone looked at for service. 6 employees standing around talking trying to avoid eye contact. One lady looked at me and walked the other way. I walked to the back of the store, and the security guard locked eyes with me and immediately started puffing his chest. He asked me if I needed help I said yes Ofcourse. Then he started mouthing something like I was being annoying. I walked to the front and had to finally ask on if the guys to help me out. We finally did and the rest scattered. He did have a little attitude from the start. I asked him what the diagnostic would cost and what would be the average range of cost for this type of repair. Rather than telling me something more professional, he said " well like a mechanic I can't tell you a price until we look at it" . That is expected from a used car sells man not at the Apple Store. So I grabbed our phone and left. I know they don't care and anyone making a complaint is a "Karen", but no one should be treated that way while trying to get service from a business. No way I'll ever comeback here, but Apple doesn't care either way. read more

Horrible customer service.... wait for 20 minutes just to try to confirm and reprint my return receipt..cuz after 15 minutes the email didn't send over..still get nothing.. Apple should do better than that.. other employees just walking around do only certain things... Employee who helped me doesn't seem like she know what she doing.... Service is down hill on this location read more

Hip Hop Ho0o0orayyyyyy!!! I'm officially a Mac Book Pro owner:) First off, I would like to THANK my wonderful boyfriend who bought it for me. My very own Mac Book Pro with retina display 512 GB. Woot! Woot! Thank you Apple for the $166 off and for helping me set it up. The perks of going back to school:) read more

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This place is cool and all but the customer service is alittle all over the place. They have a ton of employees there and most of them don't talk to you. When they do it feels alittle rushed. I had an incident that someone was helping me and all of a sudden he disappeared and disappointed. I kept searching for him and I didn't find him anywhere, guess he snuck to the back. This place already has an overwhelming vibe to it and the fact that the rep left made me feel even more anxious. Anyways apple is usually awesome but this one is shy of that. I'd rather go to a different apple store. read more

Apple - Needed help with my apple phone. Wasn't treated too nicely. - Computers Near Me - Northridge, California

Poor employees. Due to Covid regulations they have two lines one for appointments and one for walk-ins. I went in with the intention of purchasing a laptop and an Apple Watch. I already knew what i wanted, didn't need assistance from the workers but for the payment part. Turns out that I can only walk in the store to browse but I need to make an appointment to purchase a laptop???? The level of stupidity. read more

I came in with an unusual situation was greeted immediately by a very kind gentleman Who is fantastic and very understanding he went and got a supervisor to assist me with my situation and I left extremely happy. read more

We picked the right day to visit... The mall was relatively empty and parking in the structure was easy. The bf and I came here in the evening on Valentine's Day. No crowd and no lines! We walked in and were immediately greeted and assisted. There were more Apple employees than there were customers! Christian assisted us in selecting my iPhone 8s+ and case, and AJ helped set it up. Both employees were patient, personable, professional, and helpful. The entire process was quick and easy. Stock was good and the store was well organized and clean. Thank you Apple for a stress free experience and thank you to the bf for my Valentine's Day gift. :). I love my new 8s+. read more

First let me say it's not just the Northridge store. This is my first experience going straight to Apple. I called to make an appointment at the store and the customer service representative said she could help me so when I went to the store to pick up my phone that first representative had made an error in my order and it couldn't be processed. I then had to return. Upon returning to the Apple store and get the phones completed and switched over and turned in, four weeks later I do not have my turn in credit. I called Apple and they want me to go in yet again instead of just taking the receipt number from that date. So Apple has made two errors I've had to go to the Apple store double the trips because of their incompetence. and They said that they would call back yesterday which they never did so my first experience with Apple to say the least is not a positive one. read more

I went in yesterday with a completely cracked screen on my 6 year old MacBook. I was informed that it was better buying a new one then fixing that one. Which totally makes sense! Nick was the one the assisted me and he was amazing!! I was stressed but Nick was so patient and answered all my question with honestly. I left with a new MacBook 100 % satisfied with my purchase!! read more

These people really don't know very much about problem solving or helping to recover lost Apple accounts ...but they are pretty nice when they waist your time trying to do things on your phone that you know won't work. Just smile and walk away from the store. oh my gosh employees everywhere seem to pretend they know what they are talking about. I suggest getting Best Buy tech support for tech support On all your products they are pretty knowledgeable . read more

the worker that helped us was so amazing and helpful and was also very patient i think his name was bryan or ryan or something like that he really helped me and my mom thanks bryan read more

I have shopped Apple Northridge for five years and tend to prefer it as it's easily accessible from where I park, and they have some amazing associates. So when i went there Tuesday to upgrade my phone and recycle my old old MacBook, I went there. It was approximately 10:15 am and busier than i expected. Up at the front of the store two associates were talking. I assumed they were Apple managers given their body language, and interaction. I put down my book bag and bent over to tie my shoes. When I finished I raised up----but they were both still absorbed in their chat with no curiosity or interest in me waiting. Politely, I said, "excuse me I need some help. The woman looked at me as if i should continue, but the male associate said, "i will be with you in a few minutes. Then he sort of dismissively sent me away. They appeared to be in their 30's, he was slim with brownish hair and glasses. She was about his height, black hair and dressed casually . I felt he was particularly bitchy. I was not happy to encounter such an attitude in the first business hour. I was not greeted when i initially walked in, nor did these 'leaders' stop when i interrupted them. Nor did the male do as he said: return to help me. He clearly had forgotten. He wandered towards the front, which was when I left. I went to Topanga later and although they were understaffed and very busy, i got my new phone and my recycling done. Whether i was shop at Northridge again is a guess. I think your managers could use a reboot. The store read more

This store is more receptive to help their customers than other stores. I had a special request and Onaje was very helpful. So much so that I will drive out of my way to only use this Apple location. read more

I've purchased over 30k worth of Apple merchandise for our company (iMac's, MacBooks Pro's, etc). We've run into multiple issues with the products (always defective) so you can imagine how frequently I've visited the Apple store. My biggest issue with this store is the constant chit-chatting from employees and clear ignoring of customers waiting without an appointment. They should be seeing customers based on the urgency of the situation, much like an ER. A diagnostic test literally takes 5-minutes, yet you're forced to wait 3-hours...FOR A 5-MINUTE TEST. The wait time and quality care is missing at this store. read more

Absolutely the worst customer service ever!!!!! I mad an appointment and when I got there they put me in a corner and I waited a half an hour until I walked out in discuss!!!!! Don't ever go to this place!!!!! read more

Who doesn't love the apple store? I have had good service at this location when I pouches my computer,but it was even better when I unfortunately had to return it a week afterwards because the software that I needed to run for a special class was not supported for apple. I didn't want to go through the hassle of partitioning my drive and I also didn't want to run the machine as windows. I came back to return it thinking that I would have to pay a restocking fee and to my delight was kindly informed that the apple store does not charge fees when you return a product. That's great service. read more

I went in this past Sunday in hopes of being able to revive my dead 6s (I know, I know lol). I was greeted by Cameron and was told there would be an hour wait. I signed in and went to go kill some time in the mall. It was crazy busy but I didn't have a phone for five days now so I had no choice. I came back an hour later and was helped by Noel. He hooked my phone up to his lap top and diagnosed it DOA. We started talking new phones. He was insightful, answered all my questions and we care to the consensus that the Xr was for me. I was then handed over to Liz who rang me up and tried her best to set up my phone. There was something wrong with their system. It was closing time and I was literally the last customer in there. I work in retail so I hate to be that guy to keep workers longer; no one likes that guy lol. After help from coworkers Alex and Erin, I offered to take my phone and set it up myself. Thanks everyone! read more

Do what ever you can to avoid apple store, especially during the holidays. I guess that's what the wonderful world of internet is for. And if your seeking help, seek elsewhere. Most likely if you have issues with an apple product, it means that it has to be sent out and will cost you a small fortune. With that said enjoy your product to the max before the warranty expires as no genius will be able to help you at the store. And don't come to the store seeking help from genius without an appointment. Once you are their with an appointment good luck on getting uninterrupted time with your genius. With that said, apple products are not built to last. That's why warranties are limited!!!! read more

This Apple Store is always packed. So if you have an appointment they are either on time or slightly late. The staff is mostly friendly. As much as they can get busy they do a good job explaining and thoroughly helping out. I've worked with Jace before and he always gives me an honest quote and a good second opinion. Apple products are pricey and they do a good job by basically providing good service through the Genius Bar. I will say it's tough because if you have a simple issue you still have to make reservations. Note: if you're lucky you can sometimes walk in and wait only an hour or so. They have been super busy lately. Make an appointment it can also be a slight wait from your scheduled time. It may vary. read more

Apple - Since when does apple have a line for check in... Bad management? - Computers Near Me - Northridge, California

I was assisted by a very young and spirited 'Genius' who truly made me feel excited to go and get my laptop fixed. He truly seemed to have my best interest in mind. BUT as soon as we started working towards a data recovery, he left me to go on his break, which was weird. When he came back I told him there were issues and we tried to redo the data recovery. Once again, he left to work on phones in the back - again, weird. The recovery attempt failed and I had to flag down another genius to call the first guy that was helping me only for him to tell me he was about to get off and told me to refer to another genius. This visit took too long (was being 'assisted' for over 3 hours) and they didn't seem to care. During this visit I had ordered a hard drive and was told it would arrive in about seven days. The seven days passed and nothing. Went to the store and they couldn't find the order. On this second visit, another genius recommended me to get my laptop fixed somewhere else because it was not worth it to do it there. Odd, but helpful. He gave me a list of places that could help me (all Apple certified places). read more

If I could give this store 0 stars I would!! 7 hours!!! We waited 7 hours for no resolution at all!! No one knows what the hell they are doing!!! It was the main manager I would have fired everyone!!!! What an epic waste of time!! read more

Today, I experienced the worst visit in Apple in the past 15 years. Me and my husband were trying the new watch (series 8) and asked few questions. The sales ignored us twice because she got distracted by something outside the store. Of course she didn't get me the right item that I ordered and didn't compete the trade in process either. When tell her that this is not what I ordered, she was so rude and stated that I WAS WRONG. She also said "we have a camera had recorded our conversation. I was going to say "if you were wrong after see the playback, are you going to pay my stuffs...?" read more

I wish I had obtained the name of the female manager here but Yesenia helped me with a problem and the manager ended up taking some extra steps to really make sure my issue was addressed. Reallly nice people! read more

Went in after a busy day at work to simply buy a watch band. After waiting for someone to help me for about 10 minutes I was told that I would need to return to the front of the store and check in. So I got behind a line of two other customers to do that. In the meantime, the guy in front of me just grabs somebody in a green shirt and they help him straight away. What happened to needing to check in? I guess I should have just disregarded the rules instead because some employees there a cool with it. Then, I get to the front where I get to check in at last, and I am told that I will need to go in the shopping queue as he stares at an iPad. What? Just let me buy the band. Why do I have to talk to multiple employees? 6 feet away from us there like three Apple guys just standing around talking to each other, get it together, Apple. Hire some engaged adults. It shouldn't be so hard to spend $100. I just bought the Apple Watch ultra 2 days ago and your store sent me from being enthusiastic enough to stop in and buy a second band to wondering about returning it. read more

This apple store is Inconsiderate With customers. had an exchange Manager did not exchange it because I didn't have the receipt be in an Apple store with all this technology they still need a receipt Manager was not helpful at all, keep asking for the receipt 3 time he make me feel and make me look like I stole this item . Lesson learned apple technology is online not customer service store 1 Star because manager had mask Apple Store Northridge read more

Gotta love an obnoxious manager who tells you how to use a prime product such as Joint Venture that you have been using for 5 years and utterly renders all the previous service you have gotten from Apple useless All it takes is one 'manager' for loss of reputation and business read more

If I can give them 0 star I would. They are not here to help you fix your problem but they are there to offer you replacement so you can spend money. My iPad Air 2 was perfectly fine and no sign of slow down anytime soon. While I was on YouTube the iPad reset itself and froze on me. Took to this Apple store and the dude that helped me never take my iPad in the back and try to restart it. He look at my iPad and saw that it has a little bend and right away he offered me a replacement and try to convince me to get a new one. This is ridiculous if they would at least try to reset it for me and if it doesn't work I would be gladly to buy new one. Going to Samsung soon. read more

I know they're trying there best with the Covid regulations but they are very consistent at being inconsistent. I made an appointment at least 3 times and each time they could not help with my problem and direct me else where, I recommend just going down to Topanga to get anything resolved. read more

My iphone5 died on me earlier in the day as I was golfing in Moorpark. I found the nearest Apple Store closest to where I was (Northridge mall location) and made a Genius Bar appointment for later in the day. No problem, tons of appointments available on Mother's Day sunday. My iphone5 stated that there was no SIM card installed. After checking in, I waited around for a few minutes. After speaking with the apple employee and explaining what was wrong with my phone with the SIM card, they couldn't fix it, it was also past the 1-year free warranty. The apple employee was very insistent on me buying a new iphone5. Yes, another $300 or so. I declined buying a new phone and walked out. I found out later after visiting a phone fix booth inside the mall that it was a shot SIM card and not the phone. Thanks to the guy working the phone fix booth, he saved me $300 and even gave me the SIM card advice for free. I went to the verizon corporate store and got a new SIM card for free! No thanks to the Apple store in the northridge mall.... read more

It was a busy Saturday afternoon, we had an appointment, waited around 30 min., but we got there 10 min. early! The tech couldn't help us & they were low on staff since people were out sick! Spent rest of the time just talking to Apple support (on the ph) in the store, the entire time to resolve the issue! So, it took about a total of 3 hrs. to fix this problem w/apple support help, little Genius Bar help! A lot of time was spent waiting! read more

We went to this Apple store yesterday, 10/18/22 to buy Ipads, planning on 2 . We had 2 Ipads with us, one is Ipad 2, still working but had cracked screen and the second one , Ipad Pro 9.7, with Wifi connectivity issue, this one was bought in 2016, barely used since it could not connect to the Wifi. This particular Ipad was then brought to an Apple Service Center in an Asian country, but they were unable to repair it. Since there are other Ipads in the household for the kids, it was forgotten. The Ipad with the cracked screen, was bought circa 2011 , the amount of wear and tear shows, pretty much beat up as expected with 2 young kids using it back then and mind you, up until yesterday, it is working fine, wohoo, a testament to Apple products quality. Besides, this was a gift from my late father hence the sentiments. My brother-in-law, also has an Ipad Mini and an Ipad1 that is still working, kudos to Apple quality. I went to this Apple store back in September 2022, on the 5th at 1125 am. Oh the lady I spoke with and attended to this 2016 Ipad Pro 9.7, she was soooo patient, respectful, lovely, gentle and she walked me through the diagnostics, Protect her at all cost, lol!!! Apologies, I forgot your name Ma'am, pleaseeee forgive me, I am bad with names, hence I provided the exact date and time. She explained the Trade in process and I can get $50 credit toward a new purchase, estimated value and she mentioned a simple way to recycle for the old ones. I was so motivated and excited as a result of this positive interaction with her that we came back yesterday. I was looking for her, i thought i did see her but she's with another customer. On October 18, 2022 5:00 pm, armed with 2 Ipads. Again we never had the chance to ask or remember his name, we had the misfortune of being assigned to this man, he did not deserve to be called a gentleman, you would not miss him for the world, as he is tall with half a ponytail. From the getgo, he seemed annoyed or irritated, what did we do to deserve this type of treatment? We were clean and decently dressed. Of course i mentioned something about the information from the September encounter. He was rude and the way he came across, a bit condescending and displayed a gaslighting behavior. This particular Ipad Pro 9.7 , we called it lemon, and he went, sort of, ballistic on what is considered lemon. How could an Ipad 1 and 2 outperform a newer Ipad Pro? I also told him, we were told differently and how a misinformation could have possibly occurred, well he said it changed, what, do you change your policy every month???? I wouldn't have come back had I known that what he was telling us is true. I could have been a bigger person and let it slide. I was annoyed and left the store hurriedly. But then, I said to myself, I could never let this type of behavior and treatment perpetuate , in this day and age of equality. I came back and asked him if he was treating us and looking down on us because we are Asians and the tone of his voice, he wouldn't use it on a white person. Apologies, I , certainly, do not believe in throwing the race card, but at the heat of the moment, at the time of our interaction, that is what we perceived and the only tool i could think of and available at that moment. A Tit for Tat. Sir, you gaslighted the wrong people, you are in the customer service, the least that you could do is be nice and respectful and don't let your prejudice show, to someone whom you believed is beneath you. You are good at your profession , Apple will not hire you, if otherwise. We are still buying Ipads and Apple watch, but never at Apple Northridge. As for me, I have been a Samsung person, but my workphone is an Iphone and I was impressed, to the point that I will now buy an Iphone, but nah, Samsung it will be. The Apple products are for my siblings and nephews and nieces. To Apple Northridge, please don't let him go, not wishing to blemish his record, am pretty sure he is good at his job, just a simple in service would suffice. Rant done, it's off the chest, now I can breathe! More power! read more

Extremely poor service at this Apple store. So many employees just standing around doing nothing while there is a huge line. Super disappointed. read more

Went here the other day to get my Iphone 5 replaced. I had made an appointment the night before for 9 in the morning. Got there on time and was out of there in 10 minutes. The Genius bar employee, forgot her name, was friendly and knowledgeable. She understood my problem, no questions asked replaced my phone and I was out of there. I usually come to this apple store to browse around. Today was my first experience with the Genius bar here and Ill tell ya what...Ill definitely come back here for any future repairs or problems with my Iphone or Ipad :) read more

Apple - Waiting to get in to fix my iPhone! - Computers Near Me - Northridge, California