This has to be the worst Apple Store I've ever been to. There was a time when Apple Store employees were carefully picked or at the very least they were expected to know something about the products they sold. This apple store missed that time. Their employees are the least knowledgeable. I'm sure the geniuses know their stuff but the specialists don't know the difference between glossy or matte. Actually, I came in one day to ask about a computer and nothing the specialist said was right about the MacBook Pro I wanted. It's an Apple Store so it's not like I won't tell you to go here but don't expect anyone there to know anything...I'm just sayin' read more

the worker that helped us was so amazing and helpful and was also very patient i think his name was bryan or ryan or something like that he really helped me and my mom thanks bryan read more

This apple store is Inconsiderate With customers. had an exchange Manager did not exchange it because I didn't have the receipt be in an Apple store with all this technology they still need a receipt Manager was not helpful at all, keep asking for the receipt 3 time he make me feel and make me look like I stole this item . Lesson learned apple technology is online not customer service store 1 Star because manager had mask Apple Store Northridge read more

ONCE YOU GO MAC, YOU DON'T GO BACK! I love my Mac and iPhone! It runs my life. But, horror of horrors!!!... the stupid phone won't show up in my iTunes when I plug it in! I quickly make an appointment... a few days later... (I'm busy so it took days ok!?) in Northridge... and the dude at the bar goes "It won't show up in your iTunes? NONSENSE! He plugs it into his computer and it shows up (TRAITOR!) then he unplugs the little traitor and told me to go plug it back into my home Mac. Of course when I did it at home, it didn't show up. Oh you little.... But what really gets me is the guy at the genius bar was condescending (really?! "NONSENSE?) and he didn't even try to do a good job of finding out if there might be something else wrong (hey, I went to Topanga after and they ran a diagnostic) and he wasted my time!!!!!! Some of us have to rearrange our schedule in order for us to do an errand like that a-hole!!! Sorry, I think it's that time of the month right now too. read more

Gotta love an obnoxious manager who tells you how to use a prime product such as Joint Venture that you have been using for 5 years and utterly renders all the previous service you have gotten from Apple useless All it takes is one 'manager' for loss of reputation and business read more

Absolutely the worst customer service ever!!!!! I mad an appointment and when I got there they put me in a corner and I waited a half an hour until I walked out in discuss!!!!! Don't ever go to this place!!!!! read more

If I can give them 0 star I would. They are not here to help you fix your problem but they are there to offer you replacement so you can spend money. My iPad Air 2 was perfectly fine and no sign of slow down anytime soon. While I was on YouTube the iPad reset itself and froze on me. Took to this Apple store and the dude that helped me never take my iPad in the back and try to restart it. He look at my iPad and saw that it has a little bend and right away he offered me a replacement and try to convince me to get a new one. This is ridiculous if they would at least try to reset it for me and if it doesn't work I would be gladly to buy new one. Going to Samsung soon. read more

I know they're trying there best with the Covid regulations but they are very consistent at being inconsistent. I made an appointment at least 3 times and each time they could not help with my problem and direct me else where, I recommend just going down to Topanga to get anything resolved. read more

Today, I experienced the worst visit in Apple in the past 15 years. Me and my husband were trying the new watch (series 8) and asked few questions. The sales ignored us twice because she got distracted by something outside the store. Of course she didn't get me the right item that I ordered and didn't compete the trade in process either. When tell her that this is not what I ordered, she was so rude and stated that I WAS WRONG. She also said "we have a camera had recorded our conversation. I was going to say "if you were wrong after see the playback, are you going to pay my stuffs...?" read more

Extremely poor service at this Apple store. So many employees just standing around doing nothing while there is a huge line. Super disappointed. read more

If I could give this store 0 stars I would!! 7 hours!!! We waited 7 hours for no resolution at all!! No one knows what the hell they are doing!!! It was the main manager I would have fired everyone!!!! What an epic waste of time!! read more

Few days ago brought My iPhone XS Max because the lightning broke and it was stuck to my iPhone they checked me in but the lady from Apple store told me they couldn't fix it. I'm like what? My husband paid full price for this $2,000! UGH Really?! SMH! I waited about 15 minutes and I got called to the Genius bar and the guy looked at it and said YES we can fix it, NO problem! He went to the back and came back with my iPhone all fixed. I was HAPPY! That lady shouldn't say something she don't know. Because while I was waiting at the Apple store my husband called Apple and they told him the same " YES they can fix it and that lady doesn't know what she talking about". From Apple Two stars because the Genius guy fixed it and was very friendly read more

If I could give this place negative stars I would. Horrible customer service The manager was trying to get me to spend more money after I was trying to get my defective item returned read more

All the other stores in the mall are open! I have had a problem with an I pad and I watch. My daughter also has a problem with her I watch. I have an unopened mouse that needs to be returned. There is zero customer service or help available except for a 2 week wait to get an appointment at a geek squad at Best Buy. After waiting for my appointment time, I was told the problem was with my brick, I purchased another, just to get home and have the same problem, no charge and a dead I pad. I pay all my bills on my I pad, this is the worst customer service ever! read more

Came into the store yesterday as I had bought a new iPhone 8 Plus through my local ATT store, but it had a defective charging port and you couldn't plug a cable into it. Was told I had to go back to the ATT store for a replacement and that they couldn't help me, despite this being a defective Apple product. read more

Apple really knows how to train its employees well. I've always made an appointment online with the Genius bar (as the store can get crowded at times). Every employee has been nothing but helpful in solving my questions and concerns. I would recommend to park in the parking structure next to Old Navy if you are planning on getting in and out of the mall (without the pressure of shopping). P.S. I really need to pay the store a visit as my five year old laptop (a PC not a Mac) can no longer hang. read more

It takes forever to see a staff member even though there are several who are free All I wanted to do was buy a laptop read more

Complete snakes , Charged me a temporary authorization for my warranty replacement iPhone 11 , 8 days later I call in asking why it hasn't arrived and I am told they are back ordered and they do not know when they will come in, alternate option is go into Porter Ranch Best Buy (next available date August 22nd and meet with someone) Best Buy and Apples website are selling iPhone 11s currently, Apple chooses to give me short end of the stick. Just wanted to leave this 1 star review here, obviously they are proud of their 2.5 stars lol Absolutely took the COVID into consideration, that's why they got 1 star read more

This is actually a good Apple Store, staffed by friendly and helpful people unlike Topanga and Sherman Oaks which have very snobbish and aloof workers. Apple Northridge's folks have helped me on multiple occasions when my Macbook Pro has failed yet again (under my extended warranty). read more

Atmosphere is great but I wince I came here ., both time are so busy and waiting is like forever even make an appointment., make me wonder why do we have to make appointments and still waiting so long ., but they are very polite and know what are they doing so 4srars from me read more

Apple - Computers Near Me - Northridge, California

Not impressed with the help at all. My iphone 7 plus got stocked on the apple logo. I googled it and seemed to be a common issue with this model. And the options were either try the recovery mode so it can be updated and keep all data or if that doesn't work then just do the default factory reset with which all data not backed up is lost. I tried the recovery mode and it didn't work but before trying the full resetting I thought I'd go to the apple store to see if their technicians had a way to recover my data as I hadn't backed it up for a couple of months and I had some really good pics, anyways they said waiting time was bout 3 and a half hours. I waited and was met by a technician and after explaini g everything she said she'd try the recovery mode which I knew wouldn't work and sure enough it didn't then she tried again and failed again ... Then she turns to me and say "unfortunately your phone is broken and is out of warranty, but don't worry we got you! Just give us your phone and 370 dollars and well send you a refurbished phone just like yours" I fliped out and told her I just wanted it reseted if recovering my data wasn't possible anymore. But she insisted the pho e was broken and resetting wasn't an option and kept pushing for me to buy another one or upgrade it for a newer one. So almost 4 hrs later I came out of that store tired and dessapointed, drove back home open my lap top open itunes, plugged it reseted it and guess what ... Voilá!! New iphone again no 370 bucks wasted!! So much for the "professionals" help. read more

Purchased a Mac book air for my daughter high school grad present. Alex helped us. He was great!!! Answered all our questions, was polite and did not rush us. Went back in a few weeks after because of a back to school special. Again, Alex helped us make the exchange with ease and in a timely manner. Both times had no appointment and the store was pretty busy. We waited 15 minutes. My experience was good. read more

Wow! I had a really nice experience at the Northridge Apple Store. Picking up my online purchase, I was a bit apprehensive due to its mall location,parking & crowd. Upon entering the store I was immediately acknowledged, assisted, and on my way to a harmless 10-15 min transaction. The Apple Tech was friendly, knowledgeable & made it easy to purchase an additional item! After hearing nightmare stories of Apple Store encounters, I was pleasantly surprised & have recommended this Store. See you guys around Christmas time. My screen is going out fast! read more

Apple - To many lines, can hardly C that Fresh Courderoy Cut... - Computers Near Me - Northridge, California

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Went in after a busy day at work to simply buy a watch band. After waiting for someone to help me for about 10 minutes I was told that I would need to return to the front of the store and check in. So I got behind a line of two other customers to do that. In the meantime, the guy in front of me just grabs somebody in a green shirt and they help him straight away. What happened to needing to check in? I guess I should have just disregarded the rules instead because some employees there a cool with it. Then, I get to the front where I get to check in at last, and I am told that I will need to go in the shopping queue as he stares at an iPad. What? Just let me buy the band. Why do I have to talk to multiple employees? 6 feet away from us there like three Apple guys just standing around talking to each other, get it together, Apple. Hire some engaged adults. It shouldn't be so hard to spend $100. I just bought the Apple Watch ultra 2 days ago and your store sent me from being enthusiastic enough to stop in and buy a second band to wondering about returning it. read more

I locked myself out of my iPhone and had to go into the store for assistance. I put my name on a list and waited about 15 minutes. They were able to reset my phone and I only lost a day of info because my phone was backed up and everything was in the cloud. Service was amazing and so many things to explore, you don't get bored waiting. read more

Well thank you Apple! You have convinced me never to purchase another product made by your greedy unntatentive corporation ever again. I have owned an Iphone ever since the very first one produced. I have owned 2 iPods, 4 iPads, and my 27" iMac. I am done! I have stayed with you through all the crashes, the updates that cause your products to slow down and the apps from working properly. My current Iphone 7 plus that now has to be charged every 3-4 hours because it dies and worked absolutely fantastic right before the new iPhone came out. My incredibly expensive iMac that just crashed from simply updating to the new IOS and your store does not have a technician and does not allow walk-ins. So this is it, I am officially done! As soon as my last payment is done for my iPhone for life lease; I will be switching to a droid. As much as I hate droids and said that I wouldn't use one, I refuse to hand my hard earned money for anymore apple products. Good buy and you suck! read more

We went to this Apple store yesterday, 10/18/22 to buy Ipads, planning on 2 . We had 2 Ipads with us, one is Ipad 2, still working but had cracked screen and the second one , Ipad Pro 9.7, with Wifi connectivity issue, this one was bought in 2016, barely used since it could not connect to the Wifi. This particular Ipad was then brought to an Apple Service Center in an Asian country, but they were unable to repair it. Since there are other Ipads in the household for the kids, it was forgotten. The Ipad with the cracked screen, was bought circa 2011 , the amount of wear and tear shows, pretty much beat up as expected with 2 young kids using it back then and mind you, up until yesterday, it is working fine, wohoo, a testament to Apple products quality. Besides, this was a gift from my late father hence the sentiments. My brother-in-law, also has an Ipad Mini and an Ipad1 that is still working, kudos to Apple quality. I went to this Apple store back in September 2022, on the 5th at 1125 am. Oh the lady I spoke with and attended to this 2016 Ipad Pro 9.7, she was soooo patient, respectful, lovely, gentle and she walked me through the diagnostics, Protect her at all cost, lol!!! Apologies, I forgot your name Ma'am, pleaseeee forgive me, I am bad with names, hence I provided the exact date and time. She explained the Trade in process and I can get $50 credit toward a new purchase, estimated value and she mentioned a simple way to recycle for the old ones. I was so motivated and excited as a result of this positive interaction with her that we came back yesterday. I was looking for her, i thought i did see her but she's with another customer. On October 18, 2022 5:00 pm, armed with 2 Ipads. Again we never had the chance to ask or remember his name, we had the misfortune of being assigned to this man, he did not deserve to be called a gentleman, you would not miss him for the world, as he is tall with half a ponytail. From the getgo, he seemed annoyed or irritated, what did we do to deserve this type of treatment? We were clean and decently dressed. Of course i mentioned something about the information from the September encounter. He was rude and the way he came across, a bit condescending and displayed a gaslighting behavior. This particular Ipad Pro 9.7 , we called it lemon, and he went, sort of, ballistic on what is considered lemon. How could an Ipad 1 and 2 outperform a newer Ipad Pro? I also told him, we were told differently and how a misinformation could have possibly occurred, well he said it changed, what, do you change your policy every month???? I wouldn't have come back had I known that what he was telling us is true. I could have been a bigger person and let it slide. I was annoyed and left the store hurriedly. But then, I said to myself, I could never let this type of behavior and treatment perpetuate , in this day and age of equality. I came back and asked him if he was treating us and looking down on us because we are Asians and the tone of his voice, he wouldn't use it on a white person. Apologies, I , certainly, do not believe in throwing the race card, but at the heat of the moment, at the time of our interaction, that is what we perceived and the only tool i could think of and available at that moment. A Tit for Tat. Sir, you gaslighted the wrong people, you are in the customer service, the least that you could do is be nice and respectful and don't let your prejudice show, to someone whom you believed is beneath you. You are good at your profession , Apple will not hire you, if otherwise. We are still buying Ipads and Apple watch, but never at Apple Northridge. As for me, I have been a Samsung person, but my workphone is an Iphone and I was impressed, to the point that I will now buy an Iphone, but nah, Samsung it will be. The Apple products are for my siblings and nephews and nieces. To Apple Northridge, please don't let him go, not wishing to blemish his record, am pretty sure he is good at his job, just a simple in service would suffice. Rant done, it's off the chest, now I can breathe! More power! read more

Very bad service big organization and they don't know how to lineup they changed my line 5 time read more

Apple - Computers Near Me - Northridge, California

Employees are rude, and most of them aren't trained. I went in because I've having issues with my phone and they told me I need to call apple care and they will help me. I set up a phone appointment with apple care (what a joke) they called late after the scheduled time, they were unable to help me and told me togo to the store. I went back to the store (all in the same day) the same employee doing "check ins" told me they don't to in store appointments anymore for what I need it's only through apple care call , and I explained I did the call and they told me to come back into the store and he shrugged and said " I don't know what to tell you and walked away" Unless employees read more

Worst customer service ever, I take my iPhone 7 to get checked because the cell signal keeps searching, the guy that helped me take a look at my phone and said they were going to charge me for a new screen And charge me for the antenna to get fixed! It makes no sense for my screen to get fixed when there is nothing wrong with my screen!! Then I asked him if he even checked the hardware, and he said he visually checked it, what the hell does that mean? Don't you guys have tech to check the hardware there to see what's going on with the phone? This is why I don't like coming to this store, I only came here because it opens at 9am , I have always had bad experiences here!! Never coming back!! The guy who helped me had a funny looking mustache. beware of him he Will visually look at your device and want to charge you!!! read more

Good experience at this location. I took my phone In because I was having an issue with my speaker on my Apple case. One of the schedulers was quoting me 2hr wait, I walked out and went back a few minutes later and another scheduler took my phone to the back and did a quick clean and we are all good now. Big ups to Jason! That's customer service read more

This Apple store review is for Anthony. I was checked in for my Apple Genius Bar appointment and was promptly received two minutes after arriving at the line. Anthony was extremely polite and professional with his customer service. He was very hands on and knowledgeable about my concerns regarding our AirPods Pro and addressed the issue beforehand. Proper health protocol was observed throughout the store visit and he was kind enough to provide me an Apple paper bag at the end of the service. I highly recommend his customer service along with Ricky, who was the previous representative. Please seek his professional help when you can. Thank you for accommodating my store request and kudos on such a wonderful job. read more

Appointment confirmed, came in 15 minutes early, was seen 30 minutes late??? Then had to wait 1.5 hrs for repair. Customer Service at its lowest! read more

This is the worst Apple Store I have ever been with the staff is very knowledgeable very rude and very unattendant go somewhere else don't waste your time at this POS store!!!!! read more

Been coming here for over a decade, since the iPod Mini was a thing, and I've had many negative experiences here. More than I care to list. There have been a few positives with fast and courteous service, but they aren't enough to make up for the bad times. read more

Nick was the person that was assigned to the table to take care of everyone at my table to go through the activation process and wiping the phone with ease and he didn't help one bit instead only helped out every Caucasian individual but foreigners were left unattended and just lost and confused including me. Other workers had to hop in and help us out which slows down the service they were able to help others with at the time. Nick shouldn't be out front with clients if he's going to pick and choose who to help out. read more

This review is for the apple product not the service I received at the Apple store. I went in with an appointment to get me gen5 ipod touch fixed since it wasnt starting up. The tech that assisted me advised me that if it doesnt start the unit has to be replaced. I asked her if it can be fixed and she says no..Apple does not fix Ipod touch. So she connected my ipod touch to her laptop and we waited. After a few minutes it came back with an error message saying it cannot connect to the Ipod. She then tells me the hardware is bad and the only choice I have is to replace the unit. She advised me itll cost me $129 and I have to give them my old ipod touch. So let me get this straight..Apple produces an Ipod which may go bad but cannot be fixed??? what kind of BS is that. I will never buy an Apple product again..NEVER! read more

I'm not pleased with the customer service. Why do I have to wait to exchange an ear piece. I don't care how many people are waiting to get their computers fixed. When a customer is waiting for something less stringent, like and ear piece; it makes sense to get them in and out. Waiting the same amount of time as a new phone or computer issues is ridiculous. Additionally, I have been asked by the manager and sign in clerk "your welcome to purchase a new one". Now, why I the hell would I buy a new one when the one I have is under warranty??? Can't wait until the Woodland Hills location reopens. I did not have this issue. I have been sitting here for 45 minutes and have witnessed poor customer service after poor customer service. It's my turn they say, uhhh and I'm still waiting. Smh... read more

We came for a class they had at the store. They had friendly staff around the store and at the entrance to greet people, check them in and give them approximate wait times. From what I could hear, the wait times were pretty long. But they were giving full attention to whoever they were helping. The class was informative with great instructors. Our overall experience was great. read more

Apple - Kids class - Computers Near Me - Northridge, California

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Horrible. Called before cause I live 30 mins away. Was tryna replace my AirPods Pro case. They said they have it in stock and I ask again to clarify they understood what I wanted. Yep, cool great I drive 30 mins down there and they tell me they don't even sell the case individually and I have to schedule for Tuesday for them to try to repair my case. Literally garbage customer support, wasted 2 hours of my Sunday read more