Once Again the Apple Northridge store has disappointed me. I have four macs and two iPhones my question was will the new iMac load an SD card so I brought one. Of course it doesn't read it and the sales person wouldn't allow me to load it to see if this new machine would take the SD card. I remember when the Mac people were so good. I used to run an AV department at a major motion picture studio and during my tenure I completely went from 11 avid editing systems to Mac Final Cut Pro. I spent thousands of dollars to re-outfit my department with Mac. I was ready to spend a couple of thousand dollars on a new personal iMac but I'm not gonna buy it from this store I'll go someplace else maybe Best Buy. I am so disappointed one more time, But this will be my last At least with this store. read more

This is the second time now I have had a bad experience at this Apple Store! I never wanted to come here but it's been awhile since the last time, and I really had no choice this time since they are the only store to have a replacement iPad we wanted. I thought management and service would have changed but NO! I will go out of my way to avoid this store and I suggest everyone does aswell. read more

Their extremely slow Wifi makes everything about this store horrible. You cannot get done what you need to, in a timely manner at all... so, therefore it leads to a bad experience. There's no excuse about how many people are on the network. Fix your Wifi ASAP. Fellow shoppers/consumers: avoid this location if you can. You'll be there for an extra 60% of time. Go to another location. read more

I am so happy with the help I got on Sunday. Jay was my support team member and he made me feel very comfortable. I usually go in with my husband who is the one that handles all this tech stuff for the family. I went in by myself because my husband wasn't available. Jay made me feel safe and comfortable doing the transaction. I was having a difficult time remembering apple IDs and he was very patient with me. He walked me through everything and made sure I was understanding everything. Thank you so much Jay for your patience and your professionalism. read more

Thanks to Steven today, what originally was our return, turned out to be a satisfying purchase. He was courteous, polite and tended to us immediately as soon as we fell in line. He resolved our issue regarding a prior iPhone that was purchased in no time. He was very knowledgeable and answered all our questions on the spot. Thanks once again. read more

TERRIBLE CUSTOMER SERVICE. especially at the genius bar. they are always behind schedule. and i always end waiting an additional 30 min after my set appointment. like i am doing literally at this moment. and when you ask about the eta they lie. when you ask if you are next, they shrug and ignore you with an attitude. the entire store needs a new staff/management. read more

0 Stars. This place is an absolute cluster. All the darling millennials in their red shirts don't want to help you with anything "beyond" saying Apple says you have to wait 13 days to recover your password. Instead of just telling me to make a new account and my phone will be able to download simple things. They suck. read more

I would give this Apple store no stars. This store has the a set of rude employees and just not good customer service. I remember walking in, and leaving and just going to the store at another mall. read more

Just because to pick up online order, they let me wait for 45 mins. It's incredible and poor management. I don't recommend this store for anyone. Damn shit!!! read more

Made an appointment for my dad because his iPhone 12 keeps freezing when he is trying to text, we tried simple steps at home to see if it would help & nothing worked so we decided to take the phone to representatives who are suppose to be experts and assist with these kind of issues. Well! They made things worse and we are not happy at all because they restored his phone back to factory settings to where all his information on his phone was wiped out. They did not ask to see if all his information was backed up before doing so, powered up the phone and sent him on his way. What kind of service is this?? Very unprofessional, never have we encountered a problem like this, for the most part we've always had functional apple devices...I know I've had an issue with a past phone where my screen just turned black I couldn't see what was happening on the screen and the representative did help, definitely asked if all my information was backed up before he tried to work on it but did not wipe anything off of it. I don't believe that it had to get to the extent to restore the phone where all his information was wiped. If you take in your phone to this location for technical issues please be careful or you might end up in this situation which is frustrating because we seek help due to the issues being out of our control. My dad and I will not be returning to this location whatsoever. read more

I've been to multiple stores, multiple times with this old Macbook Pro I own (2011). Tbh it's been a bit of a pain. After multiple repairs, when the battery of my MBP expanded, I was about ready to throw that sucker out the window. But, it was still a solid device and was about to become obsolete. So, I decided to give it one more lifeline and went to the store. Given my history with the device and the multiple repairs I've had, the technician Mario and the repair technician helped me out big time and gave me an awesome (not free, but very favorable) option. Their empathy made my eyes tear up (I didn't cry though). I know y'all deal with some crazy sh*t day in and day out, but taking the time to help me out has made a big difference. Thank you! read more

The service here is lacking. Just left and was about to buy the brand new iPhone but the girl checking people in had an attitude. Not very friendly or helpful. So I'll drive all the way to Glendale because their reps are better. read more

I have never been to an apple store and left upset before and I have lost and changed my phone so many times, I have lost count. But I went to this store today and tried to be patient. I had gone in two days before and was assured that when I came back in, I would be in and out, but of course the story changed when I got there and after that, even after waiting for so long, I ended up being bumped from my spot, despite the fact that I never set foot outside the store and instead of getting an apology, I was made to feel as though I was lying. It would be really extreme before I step in this store again. And it was more sad, that I came to upgrade my daughter's phone and she had to go through this. A nice gentleman at the end, tried to make things better, but at that point, it was just better to leave and do my business online. read more

Eric was a great help to me with shipping my phone to be repaired and setting me up with a rental phone while mine was being reviewed. This location is fast and has good service, their appointments fill up really quick though. read more

While holding my wife's apple 6 in his hand, Manager Dan sold her a series 5 apple watch. He did not care to make sure the phone would work with the watch. He rushed us through the sale at closing time and refused to set up the watch with the phone. Said we had to come back. When we got home to set it up the watch ourselves we found out the 6 is not compatible. To maintain marital bliss and keep the cost down I had to purchase an iPhone 8 to work with the watch. When calling the store to smooth things out the manager never would return our call. Two other managers said they would have Dan give us a call. Now my wife refuses to enter the store. I sincerely do not recommend this Apple store. There are far better out there for you to patronize. read more

BEWARE! DON'T GO TO THIS LOCATION. I have been an apple product user since the first ipod. I have an iMac, Iphones, iPads and other apple products in the home. I have an iPhone 6s and heard about the promotional battery replacement until the end of the year. I thought that was cool on their end since the battery life is a joke. I decided to take the phone in for a battery replacement yesterday. I was told the battery replacement won't be done until the next morning (local shops replace the battery in half an hour). I was also advised to back everything up to the cloud in case (and told unlikely) there is data loss so I did that before taking the phone into the store. I also had purchased a separate screen cover which I had applied to the phone several weeks ago to keep it looking nice. I was not advised by any representatives at the store when submitting the phone for a BATTERY replacement yesterday what would happen if they break my screen during replacement of the battery. I arrive at the store today to pick up the iphone and the representative tells me they cracked my screen and had to replace it. I say that's fine, what about my screen protector? The representative gets a manager by the name of TIM. I explain to Tim that I brought a phone in for a battery replacement, but they replaced the screen because they broke it, and now they are refusing to replace my screen protector. Tim wasn't helpful and told me they don't replace screen protectors. He even brought back my old screen protector. I said thats fine, put it on the phone the way it was when I brought it in yesterday and he refused to do that. I explained all I wanted was for my phone to be in the same condition it was in last night when I brought it in for battery replacement. I asked Tim to speak with his boss but he said he was the boss. I explained that I had to now buy a new screen protector and spend extra money and It didn't seem to concern Tim or any other nearby representatives that I had lost out on money because of their technicians not being able to properly replace a battery. I was getting upset, but decided to pay for my battery replacement and leave because nobody was being helpful. I enjoyed apple products very much. As I sat there waiting for my phone to be brought out, I was even considering buying a new laptop for new years, but after the petty way I was treated, I will NEVER BE GOING BACK to the apple store at the NORTHRIDGE mall, nor will I be buying any more apple products. I will also be calling the corporate office to file a formal complain as well as emailing the district manager. Honestly It doesn't matter much to me that i have to spend extra money on a screen protector, not the end of the world, its the principal, I bring an item in for a specific service, you break my screen with a screen protector on, I expect a new screen with a screen protector item returned. Apple's reps and staff behavior cost them a valued costumer who has stuck with their products for years. No More. I never write negative reviews on anything but I couldn't let the way they treated a customer let it slide. Oh and they erased everything from my phone too. Thankfully I had it backed up. read more

Wonderful store with employees that go above and beyond to satisfy their customers! I would like to point out that Alex after helping my wife get a new phone heard about my bad service at Topanga earlier that day and decided to book me an appointment within an hour. I told him how they diagnosed my iPhone 11 with a bad speaker reliever but refused to repair or replace it because they said it's normal wear and tear and that if I wanted to repair it it would cost me 200 plus dollars since it wouldn't be covered under my Apple care. Alex said none of that made any sense since I indeed have Apple care and indeed have a defective speaker. I was then helped by Ish who diagnosed my phone and said I do have a defective speaker just like the Topanga diagnosis and that it needs to be repaired. He set my phone up for a repair and it cost me nothing because I have Apple care. They both apologized for the bad service I got from Topanga and told me they would notify the supervisor. Once my phone was ready for pick up Alex saw me waiting for it and as soon as he was done with his customer went in the back to personally hand me my phone back and make sure everything worked perfectly so I wouldn't have to wait for someone else. That is the kind of employees Apple should be hiring and I hope their hard work doesn't go unnoticed. Thank you Alex and Ish! read more

This location is joke. I just came to buy an apple watch band after checking the store availability online. I got transferred to 4 different staff members. The last guy, Ben, I got assigned to was just talking to a different staff member completely ignoring me. When a different staff came to me for help, that's when he finally acknowledged me. After purchasing the band. I asked him the prices on some other accessories for iphone and ipad and I asked for price match after showing prices on walmart and best buy. I have bought many items from this location and other locations before and everytime Apple stores has done the price match if the price are from legit stores such as amazon, walmart, or best buy. However this guy says Apple store does not do price match. I went to Topanga location right after and I was able to buy with matched price without any problem. Reported to Apple customer service. Avoid this location and go somewhere else. Terrible staffs. read more

Called to schedule a repair. Due to repair times, I had to reschedule. I came in the next day and tech told me an hour. Repaid took almost 2 hours and I was there passed close. Wasn't too happy about it but they made up for my lost time with a free case of my choosing. I took a Mophie battery case which retails at $80 plus tax. Staff was friendly and understood they put me in a bad situation, knowing I had somewhere to be. 4 stars for awareness and friendly service. Always call to make appointment!!! read more

Apple - Computers Near Me - Northridge, California

What business opens when it feels like it? It says the store opens at 10am, it is 10:22am the store a still closed and the employees are inside it appears just walking around killing time. read more

Set up an appointment with the "genius" bar because my iPad kept restarting on its own. The employee who assisted me tried twice to restore the device then gave up and assumed it was a hardware issue, and told me to scrap the ipad and buy a new one. I refused to buy a new one, since it was only 2 years old. Then she said okay and left to go say hi to an off duty coworker. Lo and behold, with the help of google I was able to restore my ipad at home and am writing this review on it. I will never go back to this apple store. Horrible. read more

Pros: Great manager. Really tries to help you. Lots of products on display. A good number of employees working. Also no restocking fee at all on phones. Cons: way to many people go there so the wait is ridiculous. Waiting to buy a phone on display in and out takes over an hour. In efficient system. They can be standing around and if you ask for help they will put you in a virtual line and continue to stand. Employees are not always helpful but they are kind and respectful even with crazy or rude customers. read more

I went in because I had half of the iPhone charging stick inside my phone. Literally waited almost 2 hours and got helped out but very quickly. I was told that they couldn't do anything but buy a new iPhone 6s Plus phone that would cost me $328 or go to a watch repair place that could have the tools to take it out. Mind you my iPhone is only a year old and was already dead to them. I was devastated honestly because I wasn't getting any help but to spend more money on a phone. It wasn't even the phone I was thinking about but more my pictures and videos because at the time I had nothing backed up. That was it and I did the walk of shame out of the store with no solution or hope for my iPhone. Thankfully my boyfriend didn't allow me to give up and if you read my previous there was a solution! I won't be coming back to this Apple Store even if it's my local store. Their reps lack customer service and want to just get you to buy a new device to not fix what you have. I'm writing this review from the iPhone 6s Plus you thought was a lost cause. read more

Doesn't matter what time of day I walk into the store. I can NEVER get anyone to help me out. Once I flag someone down, I'm told, "do you have an appointment?" Geezus!!! I just want to ask if you carry.. ______!?! Almost always, every sales associate is being bombarded with someone asking stupid questions. Yes, I know you've had a teacher tell you, "there is no such thing as a stupid question." Well, come to the Apple store and you'll find hoards of people asking questions like, "does the MacBook need to be plugged in at all?" Wow really, can't you use Google for that?! Anyhoo....if you must go to the Apple Store, good luck! read more

Great place! Very fun and helpful employees. Cared about everyone, very patient and sometimes they were hilarious, little to none waiting

30 minute wait to return headphones. 4.5 hour wait for any service request 7 day wait to make a service appointment on line They're not that busy... I don't know why I keep coming back... read more

I love Mac and I own every single model from MacBook Air , pro and iPads and iPhones the product it's amazing but the geniuses are just a bunch of "I know everything "kind a people and at the end they don't know shit and lots of the time they just bullshit with words like "oh I'm sorry the machine overheats because it's not build to handle such a fast app" when in reality was a bad hard drive , and bad logicboard . read more

I love Apple. Steve Jobs, you're cool. BUT your customer service department needs to be re-vamped. I walk into the store at 10am when they open so it wasn't very crowded. I walk past the first employee wearing a Smurf-blue shirt with an Apple logo on it. No greeting. I think to myself, OK maybe an employee will help me if I go over to the iPod section. So I make my way over to the iPods - fidgeting, pressing, pushing all the cool new shit they have. (BTW iPod nano? Really? Size of an Oreo) A second employee walks right past me without saying a word yet he still manages to stare directly at my breasts. By this time I am balls deep in the iPod touch. So much random shit on an iPod I don't need. Apps for games I will play by myself? No thanks. So I opt for the iPod Classic which is $50 less than an iPod touch and has twice the amount of memory. After I had finally made my decision I remember- WOW I have been here for about 10 minutes and NOBODY HAS SAID A WORD TO ME. Um... aren't you employees supposed to help customers? Or do all of you like to wear cheap polyester shirts with Apple logos on them? I literally had to walk in the middle of the store and mad dogg each employee until finally a dude came to help me. He was a) Awkward b) Not really helpful c) Kept saying "cool" but he was like, a crypster. BUT!!! I did get 10% off for bringing in my old iPod for them to recycle. Cheers to my new 160GB iPizzle!!! ... which I have so gracefully named, "highpod". read more

I had an appointment with the genius bar for my iphone 6 S plus. I had 3 prior calls with support that could not be resolved. I arrived at my scheduled time and was greeted right away. As soon as I sat down, Blake greeted me by name. Anyone in customer service knows this is awesome! He took down my concerns and reason for my visit. He actually listened and understood. He was very friendly and personable. Before we were finished, James was ready to help me. He was awesome too! So helpful, knowledgable and friendly. Took his time, explained everything to me and had an awesome, upbeat personality. This was a great visit, in and out in less than 30 minute, problem solved. I wish the phone support was as good as these guys. I would definitely recommend this store, BUT make an appointment or expect to wait. read more

Visited on Jan 14th about 3 pm, The IPHONE STORE in Northridge, The Genius Bar wait was less than 15 mins. My I phone 6S plus wouldn't "Power ON." After diagnostic test, the representative showed me the cost to fix it on the tablet, it indicated $325.00. I was shocked, We talked... then he suggested to go to VERIZON to get a new phone! I searched on YELP for I Phone REPAIR... I discovered 2 places with high ratings, both offered FREE diagnostic... CPR Cell Phone Repair in Granada Hills... got my phone working in less than 15 minutes, repair cost was $47.38 with Yelp discount. The other repair KIOSK repair center, wanted $ 49.00 read more

Juan at the Genius Bar deserves a medal. My 80-year-old Japanese father-in-law bought a new MacBook Air, an upgrade from his trusty old MacBook (2007?). FIL couldn't get his email configured. Juan worked with him, showing infinite patience and creativity dealing with FIL's rusty English, general Japanese weirdness, and an old Japanese MacBook that wasn't setup in English. He treated FIL with respect (rare these days in such a youth-centered store). That is so unique. Usually shop people assume old = senile and out of touch with current technology. My FIL is no dummy--he's a retired engineer. Juan--you made my day! And I think you've guaranteed we won't be buying our Apple products anywhere but the Apple store in Northridge anymore. read more

Seems like everyone is getting a Mac these days, and I couldn't be happier. Generally the rule has been that if you meet a Mac user, you meet a fanatic who will, in the first 20 minutes after meeting you, flush out what find of computer you use and should it happen to be Windows, you're treated to a quick diatribe and an offer of salvation. I used to be that person, but these days, I feel like our work is done. It has set in motion an incredible momentum which will soon lead to a Mac in every house. Sure, maybe we just moved from 2% market share to 6% market share, but that new 4% is really crowding the space. I'm just hoping that Apple can build enough stores to keep up, because this Saturday, the store was literally overflowing with people. There were lines five and six deep. The Northridge Apple store used to be an exclusive little enclave for the "Think Different" set, but now it is both the hippest and most popular place in all of Northridge. So I can't dish out five stars because there are much better Apple stores out here and this location is too small to be able to comfortably explore the merchandise and though they may employ the equivalent of a mid-sized police force, it's still greatly understaffed. That said, I walked in knowing exactly what I wanted (24" iMac, if you're curious and/or jealous) and once my wife was able to find an employee, we had the computer in about 90 seconds. Checkout was handled through a little handheld device and the receipt was emailed. No lines at all, and the guy even wheeled out the computer and a printer to the car. It was as bloodless a transaction I could have expected. I ran into an old acquaintance who strolled in ready to switch to a Mac. I wished him well, but I had no time to chat, because just as soon as I say hello, we were out the door. You may or may not know this, but they give educational discounts here as well, applicable to just about any K-12 or college teacher or staff or college student. I should also note that you will have far fewer options for customizing your purchase than you will through the online Apple store. read more

This apple store is average at best. Expect it to be overrun with people browsing the internet and playing with ipods, but not buying anything (I know every Apple store has that, but this one is worse than most). I also appreciate the glaring, scrutinizing eyes of the security guards posted in every apple store now. I went to buy something and couldn't even find someone to help me after waiting for 10 minutes so I left. Northridge Apple Store, you should be shamed to carry the Apple name. We should just change your name to Fry's and call it a day. Additionally, for anyone who wanted to check out this store, it's right in front of a children's quarantine / play area, so this particular section of the mall is swamped with unruly monsters, unleashed by bored parents. If you can find your way to another Apple store, or even better, can make it to Melrose Mac, do that. This store will annoy you like a bad Michael Bay film. read more

If it wasn't for Gizmo, I probably would have given a 2 or 3. Gizmo was helping 3 people at once and resolved all of our issues. Give that man a raise! Away from him, it wasn't that good. I made an appointment and was just sitting for 25 minutes without one person addressing me until Gizmo saved the day. read more

Apple what can I say about them. Creative and Cool Products definately MAKE the company because it sure as hell ain't the customer service teams of MAC dorks who seem to never know how to be genuinely helpful to your issue. They just regurgitate most of the shit that you've tried at home already which is why you went to the damn store in the first place. I am not basing my review on just one visit or occurrence this has been to service either my iPhone or iMac. And don't worry they can fix it alright but for whatever they're gonna charge you, you might as well take it elsewhere or just be prepared to buy a new one because thats what they do. Will never go there for service or even to buy something i'd rather buy it online or somewhere else. read more

I ordered my MacBook Air and watch online. I arrived at the store and it took about 2 minutes to get my order in my house. I would go back for my next purchase. read more

OMG!!! Thanks a lot Anthony for being so amazing rude! After waiting 3 hrs to have a turn... you sure made sure I wasn't taken care off. Bravo hope your day goes better. read more

I bought a highland iMac around a year ago. Custom built with extras. And yes, I have Apple Care. I recommend it. When I first got it and migrated over from my old computer which was migrated from another; yes that can cause problems, but what I experienced from Apple Care and the Northridge Apple store shouldn't happen to anyone. When I first bought the computer I lost all my adobe software -- my bad. I couldn't sign into iCloud, and Apple Care escalated the problem to a senior adviser who brushed me off. Months later after updates, I couldn't sign into the App Store. I finally got a senior adviser who gave me a case # and said he couldn't remotely access my computer. Enter Northridge Apple Store. I offered the case # which would have told them what to do, but the genius didn't want it. That was 2 weekends ago. I saw a total of 5 geniuses, and they kept sending my computer home in bad condition. That took a week. At one point one genius said he would have Apple contact me. That never happened. Last weekend, I called the manager, and she said there was nothing in my records about calling me back, or a record of most of the geniuses who touched my computer. She (Mona) said she would supervise my appointment and got me right in. It ended up being the Applications folder. If they had taken my case # we could have avoided all of the waiting. This guy Chris was thorough and he sent me home to replace my Apps. one by one. I got to keep my users account and folders. There have been problems (Mail wouldn't work, and iCal wouldn't sync with Google. I had to create a new user to get to my user account, and my password didn't work. I figured out how to change it. Now a serial number won't work for some software that worked before. I am terribly depressed, and my husband's vacation was ruined. I lost out on an opportunity due to all the stalling for two weeks from Apple Care to NR Apple Store. I had to hear a lecture from a 28-year-old (I'm 57) that I must talk to a manager at Topanga (where the techs are better) and demand a new computer. All I can say that is positive is that I now have a new hard drive I didn't need, The opportunity wouldn't have worked out, and I love Macs. After getting blown off multiple times I have to say OUCH! Oh, and call Northridge Store and ask for tech support over the phone. I called the Apple number from Apple's site this year, and regardless of Apple Care, they were going to charge me $138.00 to tell me that I have to turn on my mouse and track pad after replacing batteries. OUCH! I figured it out. read more

SUCKS. WORST Customer Service EVER. They screw up, then refer you to an outside source YOU HAVE TO PAY FOR!!! They're incompetent, arrogant, and could care less about customers satisfaction. It's pitiful the way this store is. WORST PART? Don't even bother trying to call in. You'll get the automated system, ask to speak to a manager, then it rings 30 times and disconnects. TRULY AWFUL. I'm going to start switching my apple gear over to anything BUT apple stuff. read more

great service, easy to deal with when making an appointment came in a first time to get my phone cleaned, waited something like 20-30 minutes which sucked because a-holes cut me in line, but the cleaning was like 5 minutes and free then my lock button stopped working so i went to get it fixed, they gave me a loaner/rental iPhone for free, and changed my lock button, front screen, battery, and camera all for FREE which would have been $270!! read more