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    Metro by T-Mobile

    5.0 (1 review)
    Open 10:00 am - 7:30 pm

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    2 years ago

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    Ask the Community - Metro by T-Mobile

    T-Mobile

    T-Mobile

    (63 reviews)

    $$

    Reseda

    I had a really disappointing experience at this T-Mobile location. The woman who was supposed to be…read morehelping me didn't seem to know the answer to any of my questions. I ended up directing my questions to another employee (the girl with braids) just to try to get basic information. When she couldn't help either, I asked if they could check with their group or see if there was any way to help me. It was very uncomfortable because I could clearly see them texting about me instead of actually trying to resolve the issue. There was also a third employee helping two other customers who looked visibly annoyed the entire time, which made the whole environment feel unwelcoming. I don't know if they were having a long day or what, but as a customer, that shouldn't come across this way. What makes it worse is that they did have iPhones in stock, but because of the lack of knowledge, communication, and overall attitude, I decided to leave and purchase from a different T-Mobile location instead. My experience was on Jan 7th at 3pm fix your workers

    All the ladies working here have a bad attitude, especially toward older customers or anyone who…read moreisn't super tech-savvy. We had to come back four times to fix problems with our account. The first visit, they were nice because they wanted to make a sale and open a new account. But after that, they acted like they just wanted to get it over with -- no care, no attention to detail. Every time they said, "All done, everything's fixed," but once we got home, the same problems were still there. I had to keep coming back just to fix what they said was already solved. If you don't want them to ruin your day, go to another T-Mobile store -- there are better locations not far from here.

    T-Mobile Experience Store

    T-Mobile Experience Store

    (58 reviews)

    Northridge

    Today I came in on a Monday, and although there were a lot of people ahead of me, the wait was not…read morelong at all. Kylie helped me with a complicated situation involving consolidating accounts and figuring out which items to pay off so I could save money. I have several devices on both accounts, and she took the time to research each one carefully so she could recommend the best plan for me. She even explained which devices I should not pay off yet because I would end up losing money. Oh my gosh, she spent hours helping me. She went back and forth between my two accounts and the representatives assisting her on the other end. She answered all my questions and helped me find a solution to my issues. I give Kylie an A++++! I love coming to this location because they never disappoint, no matter who helps me. Thank you also for the merch, the baseball cap, which Kylie offered to me with a smile. Honestly, she smiled the entire time, even though my situation was complicated. Luisa also smiled as she passed me on her way out. I love seeing those smiles, especially because that is not very common nowadays. Thanks again for such a great experience!

    On Monday August 10,2026 I went into the T mobile store to have my phone number changed because I…read morewas getting numerous calls that I had to block. The tech helped me to changed my number and instructed me that it should take 2-4 hours . But it never changed so I went into the store the next day and the hostess told me it was going to take 1 hour to be seen and it didn't take an hour it was close to 2 hours to just ask a question . When I did speak to the tech then told me it was going to take up to 24 l to 72 hours for the number to process which to me didn't make sense to just changed a phone. It was like no one wanted to help fix the problem that was created from the first on Monday . So I contacted T Life customer service and ask them if the process to change your phone number took 24 to 72 hours they told me no that it only takes 2-4 hours . I told them that I tried to changed my number at a T mobile store in Northridge and the trouble I went thru and have been waiting a whole week. That it's unfair treatment and still my number is the same . I asked if there was someone who can help me and they assisted me to a gentlemen named MJ that helped me out and was successful in changing my number over. He also found out the first number I was assigned had an error and no one even checked or investigated why the number never worked .. I'm glad they have the TLife app because the customer service in the store sometime the techs don't want to be bothered they just want to sell stuff they don't care about their customers. I just wanted to express my experience . Glad I have my new number and it's works great .

    Reseda Wireless - Welcome to Reseda Wireless

    Reseda Wireless

    (3 reviews)

    Reseda

    had a wonderful experience at Reseda Wireless! The owner and staff were very professional,…read morefriendly, and helpful. They explained everything clearly and made sure I got exactly what I needed. The service was fast, the prices were great, and they truly care about their customers. I also love that they offer U-Haul rentals, which makes it super convenient. You can handle everything in one place -- from phone services to moving needs. Highly recommend this place for anyone in the Reseda area looking for honest service and good deals. I'll definitely be coming back!

    The experience at this location, along with U-Haul's call center and the original rental location…read morein Northridge, was disappointing. The background with the experience at Reseda Wireless is that another U-Haul location in Northridge gave away the moving dolly that was a part of my moving truck reservation. This happened the night before I had a 9am move-time coordinated with 4 other people. So the initial error was due to another location, hence the 2 stars instead of just 1 star. But there were issues with the truck rented by Reseda Wireless as it was out of alignment and had no windshield fluid. I had to deal with this for over 500 miles. And despite it being marked as half-full of gas, it was completely empty when I picked it up which created problems when returning the truck at the receiving location. I was directed to this location which is not open on Saturdays... I tried to avoid that incase there were any issues. When I finally got in the truck and opened the back, there was no dolly to be found and no employees that could help. So I was forced to go to a Home Depot in Van Nuys on a Saturday morning, where at least a dozen workers in the parking lot tried to solicit work from me entering/exiting the store. My girlfriend was visibly uncomfortable due to the attention there. I ended up spending $175.18 on a dolly because they were picked over. This entire ordeal made me over an hour late to meet the rest of the group, negatively impacting our move schedule. I actually made 3 attempts with U-Haul to try to find some kind of resolution before any online action was taken. In the end, U-Haul's representatives didn't think my time and trouble were worth anything more than $50. I would have gladly paid $50 to avoid putting my girlfriend in that situation, having to spend $175 on a dolly, making us late and forcing 4 other people to wait on us.

    Metro by T-Mobile - mobilephones - Updated August 2026

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