This service was working perfectly for years and company name was everywherewireless, now they switched to different name Zentro and we have numerous problems with internet. It's working ok for MacOS but have problems with Windows and they can't fix it for more than 10 days, looks like customer service is not so professional, especially one lady, she always pick up phone but have very low technical knowledge, very sorry read more

My experience with Zentro was great, made even better by the exceptional service provided by their technician, Larney B. I needed initial service and he was very knowledgeable. Got my service up and running with minimal time, was very patient with my many follow up questions. I would definitely recommend. read more

I live in a condo community, and eight years ago the board chose them as our high speed internet and communications company. Have only had a full outage a couple of times, mostly due to crappy weather, and it's always back up and running within a few hours. Their customer service people are the best. They answer the phone in a few seconds and can often fix the problem without coming out. Keep their appointments in a timely manner. Rarely have to wait more than a day or two for a service call. read more

Fantastic customer service from the initial call with Anthony til Matt S showing up and installing everything . Super knowledgeable, friendly, professional and all around a great person. I highly recommend the product and service! Bye Bye cable . . . I cut the cord and I so relieved. Ask for Matt S he will explain everything and make sure you understand how it all works. read more

My building switched over to Zentro Internet and the experience has been a nightmare. I have now been without Internet for 5 days and I work from home so this has been such a hassle. I have called multiple times and every representative I've talked to has no idea how to help me. At this point I have no idea what to do, I've tried trouble shooting every way possible and it is clearly faulty equipment or they installed incorrectly. The wait time on the phone is over 40 min so it's also nearly impossible to get through to anyone. read more

The response time is abysmal for a company that purports to pride themselves on customer support Took 3 weeks of constant following up to even get a response on my pre sales Q, and my ticket on getting services setup similarly has no response for over a week Comcast was better. That's saying something, given I have an affinity towards small local ISPs and normally would prefer to support them. read more

After SilverIP got bought out by Zentro, they can't seem to decide what my bill should be. I was paying $605/year for 1 Gbit/s symmetrical. The only official communication they've sent me about my rate is an email saying my plan's cost would be increased by $5/mo starting in January 2024. The email said nothing about the total rate. Apparently they discontinued annual billing. But I've received no official communication regarding that. Their website, as of now, says the rate for my building is $59/mo. The billing portal said it was $79/mo, before support changed it to $64/mo after I inquired about the issue, which is still more than is advertised on their website. If I'm going based off of official communications, it should be $55.43/mo ($605/12 + $5). I've spent hours on the phone about this issue. They take days to respond to their tickets. I've been promised calls back in 20 minutes, which never happened. The internet service ain't bad. I wish they supported IPv6. But unless they get their billing situation sorted out, I can't trust these guys with their mandatory autopay. read more

I was having trouble with my wifi speed in a new building. I called customer service and they were super fast, friendly, and helpful. They let me know there was a problem internally and sent a tech out within 48 hours. Matt was my tech and he was super awesome. He told me my router wasn't great, but he optimized the channels and got it working much better. He also assisted me with an issue with one of my smart tvs that ended up being completely separate from the wifi problem. Half way through we realized it was a separate issue, but he didn't leave me hanging. Super friendly and helpful. read more

Hector the service tech was on time, friendly and best of all, FIXED our issue immediately! Thank you EW and Hector!!! read more

The internet and wireless went out in the high rise I live in, and despite the internet being restored, mine was not. Omar and Vince (or Vinny) at Everywhere wireless were so great with helping me get everything turned back on. They were determined to get things resolved for me. Super nice, patient and did not give up. Thank you so much! read more

Larney was awesome! I was a tiny bit behind schedule and he was super patient and understanding. Installation was quick and professional and he took the time to answer any questions I had. Wireless service (speed and stability) so far has been on point. read more

Larney did an excellent job providing onsite support to mesh a new router for us. He was friendly, polite, efficient, and very knowledgeable. He explained everything he was doing and patiently answered all my questions. Zentro has provided excellent support since our building changed to their service. Highly recommend! read more

Matt my service technician was great. Respectful, timely, and very knowledgeable. My unit had to be rigged for their service but he was in an out within the hour. I had nightmares trying to reach RCN that I decided to switch over to Everywhere Wireless and it's been a world of difference. Reliable, professional, and affordable! read more

The customer service is worst. I called for support at 3 pm and waited for four hours at around 7 pm and nobody called me back. AT 7 pm I called again and waited until 8:15 pm and nobody called. So I called again and finally get through and now the guy giving instruction is so complicated. So I ended up cancelling the service which I have not even started. First impression is important. If I have a customer support that is worst from the beginning, I just cant imagine what kind of customer support I will have once my service started. I don't recommend this company for now. This is seems like a small company with limited resources. read more

When we started our 1GB Internet plan, the representative specifically recommended that we purchase a certain type of router (ASUS AC 1900) and installed everything for us. This week, we lost the internet due to router upgrade, were instructed by Zentro to hard reset the router, and discovered that we are only getting 200Mbps out of our plan. Moreover, we discovered that it's impossible to get 1GB/speed on our router, even though this router was specifically recommended by the Internet company! We called the representative about this today and he confirmed that it's the routers' problem. We feel that we spent $$ on router for nothing, since we should have bought something that handles our plan and we actually trusted the technician to not give misleading instructions... :( read more

Zentro is great. Reliable and helpful service. Never any wait times. Matt came out to fix my internet and could not have been nicer. Great company. read more

Best ISP I've ever dealt with! They respond to emails within minutes and when you call, a human picks up the phone! Imagine that! No more waiting in line hearing "Your call is very important for us, that's why here at Xfinity we make you wait 45 minutes before we pick up. Are you interested in a new TV package while you wait?"... I just signed up and chose the SilverIP Gigabit plan. I'm getting symmetric speeds (1GB down and 1GB up, unlike the garbage Xfinity gives you which I think is 920MB down and 20MB up on their most expensive plan. Are you kidding me?) SilverIP doesn't have data caps like Xfinity does. They don't try to upsell you extra services like Xfinity does or force you to use their equipment. SilverIP did offer to sell me a router in case I needed one, but they did so in a very non-pushy way that felt more like a convenience to me than anything else. I said I already had one and I only needed an Ethernet connection and they said that was totally fine. We set up an appointment for Sunday at 11am and the technician showed up at 10:50am. I needed a static public IP for work and they gave me one at no extra charge. I had to call them for this but they answered immediately; they asked for my MAC address and it took them 24 hours to configure on their end, which wasn't too bad because I called on a Sunday and Monday was a holiday! After they set it up, you will still get a DHCP-assigned private IP behind NAT when you connect your computer straight to the Ethernet cable, which I think is a little weird. But when you hit your public static IP from the public internet, traffic will be NATed and forwarded to your internal IP, so you are able to reach your internal services from the outside. The support person on the phone told me they don't block any ports and that seems to be true: I tested sending both TCP and UDP traffic from the public internet on many ports including 22, 80 and 443 and it all went through. Overall I'm extremely happy with their service. And I'm paying $55/mo which I think is a very fair price. Keep it up SilverIP! read more

Matt was great and thorough in our setup. He provided all of the information regarding the setup and the upload issues we were having. We got the 500 download/500 upload but we're only seeing uploads of a little over 300 mbps. He made sure to provide all of the information to the staff of our issue so that they are aware. He followed covid protocols with a mask and worked quickly and efficiently in setting up our internet. read more

Mr. Moore did an amazing job fixing my DIRECTV box. He was professional, quick and very kind.

We had Larney as our technician and he was absolutely great! He was very knowledgeable and did a thorough job with replacing the ethernet port. We have one of those 'historic older buildings' so the ethernet outlet is oddly placed in each unit. So initially it had been placed inside a closet with no electrical outlet (so odd). However, Larney had the patience to look around the living room to find a more suitable place to transfer the ethernet port to. He also has a great personality -- great funny guy! As for communication, I spoke with Blake and he was prompt and great at following up! They were faster at responding & more informative than our property manager haha. When I messaged our property manager regarding moving the port to another place and sent her a picture of another available ethernet port she claimed it was incorrectly stated that what I sent was a coaxial cable port (which it wasn't) and that they couldn't move it. I was kinda bummed when I heard that but it worked out in the end so I'm ecstatic that they were able to fix the problem. I appreciate all the help that Larney and Blake had provided. Amazing service! read more

Wow, these guys are great. Super FAST reliable internet (they offer 2gbps in my building! Wut!!!) I got to my new apartment after a long flight and called EW at 8pm to get my service turned on. My tech, Nick Peck, spent a lot of time with me on a Saturday night getting my service to remote activate and he succeeded! He was absolutely great, I was floored by the approachability, honesty and knowledge of the service and its configuration. Super happy with the service and super happy with support. What more can somebody ask for? read more

Best customer service ever. These guys give me hope. When I have tech issues, they are quick to respond and spend the time needed to investigate and resolve. We had someone in our building who caused our shared building IP address to be blacklisted, causing huge issues. They fixed it in a couple hours. They helped me set things up to prevent it from happening to me again, going above and beyond. The service itself is great and fairly priced. PS Lionel G is my guy. read more

Matt was fantastic! He got us "hooked up" very quickly. He was also very friendly. I highly recommend this service!

So happy with Zentro, their support system through the phone is great. I am rarely on hold and it is very quick to find a representative. On top of that, I need on-site support which was scheduled quickly over the phone for the NEXT DAY. On-site I had Larney help out, he was was everything I would ever want in support. Knowledgable, fast, and friendly. My problem got ironed out very quickly with very little work on my end. He even taught me some things about my wifi which is great! Side note: my wifi is working extremely fast and the prices are cheaper than xfinity by $10 yet are 200mbps quicker! I have had xfinity for years but was never as happy as I am now. read more

Hector was very helpful on fixing the problem and setting my WiFi properly. Thank you very much.

My internet was going very slow, lagging on video calls and not loading social media or internet content on my phone or iPad. When I called Customer Service the representative who helped me was very dedicated to resolving my issue. He not only took the time to call me back on my schedule, but was patient on the phone when resolving my issue. Eventually, he got my internet to work at great speeds. I haven't had any problems since. I work from home and I have no issues with my hard connected computer and the speeds on my phone and iPad are 100x better. The internet speeds and the customer associate's patience, dedication and overall likeability leave me overall satisfied with Everywhere Wireless. The only reason I didn't give them 5 stars is because they don't have a dedicated online platform where I can view my services/account details. Another downside is the price is higher than other internet companies (my sister who lives in Evanston pays less than I do for more Mbps). Right now I pay $49 for 500Mbps/month. But, I have 5G and I live in the city so that may explain the price difference. read more

I installed a new router and couldn't negotiate a 1Gbps connection. Turns out the wiring in my building was a mess. I filled out a service request on their web site late in the evening. They called me back the next morning and were able to fit me in for a service call the same day. Larney (the super tech) showed up, rewired the jacks, and had me up and running minutes. Our building has had EW for several years paid through our HOA. Value for price is very high, and the service is terrific!!! read more

Hector was supper fast and very helpful! Great working with him! He was patient and knew exactly what to do!

Larney was prompt, professional and very knowledgeable. The service he provided was excellent. I was without internet for 3 days and he restored it in less than 30 minutes. Ask for Larney! 5 Stars. read more

Field technician Larney was super helpful and friendly! He got our internet up and going quickly and smoothly.

Matt S was awesome. He came to our new place and helped us with some router problems and showed us how to setup the app. Very quick and friendly service. Also big thanks to the call agents. They were very helpful, as well. read more

I just moved to Chicago from Seattle a day ago and had chosen everywhere wireless as my internet provider and I am very happy with my choice! My original appointment was set for the 24th of this month but as soon an an earlier opening was available I received a call that they could send out a technician a day early. Larney was the Technician that helped me set up my internet in my apartment and wow he was amazing! Larney communicated very well and made sure all of my questions and concerns were addressed and answered. He even reccomended what routers would be best for a great wireless connection and he was very polite and welcoming. Larney left me feeling very confident that everywhere wireless is a great choice and fit for me. The customer service for everywhere wireless is outstanding! Thank you everywhere wireless and thank you Larney! read more

What a great guy. Hector took the time to explain everything to me and worked tirelessly to get my network working. I was having a problem with my company's VPN and he help to ensure I understood what to do to get that computer working on the everywhere wireless. I will followup again after having the service for a while. read more

Larney was great and very helpful. he immediately found the issue and had my wifi up and running.

I moved from EnV at 161 Kinzie to Hub221, and I didn't think much of the fact that I would be switching from Comcast to Everywhere Wireless Internet. I walked into my new place and plugged in my router to the wall and.... I haven't lost internet since. Even downtown in an nice high rise my Comcast would go out literally 5 days a week from 8:45AM-10AM. I just got used to switching to my cell data and using the hotspot. Once I thought my internet wasn't working and I called their customer service and a person picked up the phone? Weird. Then he proceeded to help me set up my router, Roku, laptop, iPad, phone, PS4, Phillips Hue hub, Harmony media hub, 1 smart TV, and my 2 Alexa Dots, and my WiFi outlets to make sure my entire smart home was set up. They told me that they would have sent a person to set up all my devices for me while I sat on the couch if I wanted unbelievable read more

Honestly, when I emailed with zentro and I called them, they would not come out here and I had to fight to get them to come out here, but the person they sent was an angel. Todd fixed my internet connection to a tv I could not watch for three weeks . He was helpful kind and walked me through what was going on!!! He was the best!!! Thank you Todd! read more

I wrote a review years ago and wanted to share an update. Service has been incredible. I can't remember the last time we had any downtime. Speeds are consistent and for someone that works from home 100% of the time it's been fantastic. My job has me running a lot of essential business processes so it gives me peace of mind to have such affordable and reliable internet. read more

Matt, our service person, went way beyond being helpful. We just moved into a new condo and inherited lots of issues--and he fixed them all! read more

When first installed it really worked great. Now every evening the upload and downloads speeds cut down to half. Below 500 Mbps. It happens every day after 8pm to about 2 or 3am then it goes back up by early morning. It is like they are throttling the speeds at the time not most people are on them. The FCC says it is against the law to throttle speeds. They say they are working on the problem. Others in here I talked to they see the same thing happening. They assure me it is fixed in a month, but I am paying for the speed they soured I would be getting 24 x 24. I even called my private repair service, and they remotely took over my computer and said it is from the inter provider side not on my side.. I am 75 and been around computers for years and hope they fix what they say., I live in a 450 unit condo they are the ones that voted this company in. I would have used another, but the board of condo makes the law and rules.. read more

Very friendly, helpful, and expedient. Just had it installed so can't attest to internet quality yet, but so far so good. Thanks Matt for getting me all set up! read more