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Carlsbad, CA

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ZARA

2.0 (96 reviews)
Closed • 11:00 am - 8:00 pm

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Zara employee said the packaging was damaged and they wouldn't be able to hang it back up to sell

I was driving from Encinitas to do a return and see some items in person so I wanted to check what time they closed online. To my surprise I found out they have a 2 star review. I was shocked because my experience has usually been "ok" but never negative enough for a 2 star review. When I was greeted, shooed around, and went to do a return. I saw the girl that normally helps me (red hair) and was excited internally to see her since she's always so nice and pleasant. Instead this African-American girl with piercings went behind the counter and waved me over. I could already tell a slight attitude and thought I'd just be nice and pleasant since I'm doing an easy return. Long story short, she told me out of the things I want to return I couldn't return the belt based off it not being attached to the tag it came with. I told her I didn't rip anything and was very careful so I could easily put it back, she still insisted it's not in its original packaging. While she was returning my shirts I put the belt back in 5 seconds and showed her it was back how it was shipped to me. She still refused and said it's not in its original packaging. I asked her, if I check the other belts and compare it to mine, it's going to be completely different? She said yes, so I went over and checked (photo attached). Besides the belt itself being in Euro not dollars, which I can't help, it was exactly the same. I went over to the manager to show him the belt, he already had a "policy" pulled up, I told him the packaging is the same, he said "but you wore the belt it's bent due to signs of ware". The belt didn't fit me so I did not wear it, I asked him if I could show him the other belts, which he saw my belt was in better condition then the ones hanging. Which shows unless people wore all the belts on the rack, it comes this way. Ultimately he agreed to do the return, but this whole interaction had me shocked and surprised. Luckily the original girl who usually helps me ended up helping me, and like always she was so nice. I even explained the situation to her and she said, "don't worry I saw the interaction with the manager and I'll take care of this." At the same time one of her coworkers asked "what happened, what's up?". Luckily the girl is professional enough to say, "nothing it's fine". So at least like most situations they can talk about it once I'm gone, which is fine by me. I would have given my experience a one star, but thanks to the girl with the red hair, I'm giving it 2. She's literally the only reason I'd come back. Just unfortunate the company isn't aware of their horrible reviews, or if they are, they won't do anything about it. I've visited Zara in Europe so many times (Italy the most) and the customer service there is far superior to the Zara's here. I send so many friends here, I'd think twice now because I'd hate them to have the customer service most people have (negative). Based off of all the other reviews.

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9 years ago

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9 years ago

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9 years ago

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7 years ago

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8 years ago

Love this store and Zara kids is amazing and great prices!!! They have great selection and very clean and organized!

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7 years ago

Will not shop at this store again - manager rude and very bad costumer service - shop on line much better experience!!!

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7 years ago

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4 years ago

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7 years ago

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8 years ago

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7 years ago

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9 years ago

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9 years ago

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Review Highlights - ZARA

“Huge thanks to Aaron for his tremendous help with all of my questions and helping me find the items I needed.”

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Alternative Retail - The official Cuts Warehouse Sale is coming to Carlsbad, CA. Save up to 70% OFF on men's premium apparel.

Alternative Retail

4.4(20 reviews)
0.1 mi

Be prepared to look through everything! It was a bit overwhelming at first, so we decided to take…read moreeach section in one at a time. We found some amazing designers - Valentino, Brunello Cucinelli. Well worth giving it a try at least once.

Alternative retail is a warehouse clearance store that host sales from various partners that…read moreinclude Vuori, Olukai, North Face and more. They have several locations- including Riverside, Tustin, and Carlsbad. For more information about Alternative Retail sales, you can sign up for their newsletter. Many sales require you to sign up in advance for a particular date and time, otherwise you are on standby to get in. These sales offer great reduction on items, so if you area fan of these brands or like in kind check out their website. The Olukai sale that I recently went to, offered predominately shoes. Most people were on the hunt for sandals, as their shoes tend to be over 100 dollars. The offerings were in big boxes by size where you had to hunt and peck for shoes. The offerings did not only include sandals, but also included slippers and tennis shoes. The men shoes had a lot more variety. Beyond the Olukai brand, there were couple of other brands being offered that provided yoga wear, snow wear, and sunglasses. The experience was good as fellow customers were not agressive. The event was pretty tame. If you have interested in a brand, and you don't mind searching through boxes, then this is a good opportunity to snag a deal. Just remember there are no dressing rooms at the events.

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Alternative Retail - Herschel Warehouse Sale | JUNE 13 - 16, 2024 | Carlsbad, CA

Herschel Warehouse Sale | JUNE 13 - 16, 2024 | Carlsbad, CA

Alternative Retail
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Carlsbad Premium Outlets

Carlsbad Premium Outlets

3.6(759 reviews)
3.6 mi
•$$

Every time that my wife and I travel to San Diego, somehow we always find our way to the Carlsbad…read morePremium Outlets. Sometimes I will just be the two of us, and sometimes a larger group. Stopping by the Carlsbad Premium Outlets is a fun outing for anyone looking to shop a nice set of outlet stores in Carlsbad where the weather is typically lovely outside. There are plenty of stores along with some food options. There are some name brand stores and some stores not tied to name brands. There are deals regularly, especially around times like Black Friday and before and after any holiday. I often take a book and read it outside in a comfortable chair (hopefully out of the sun) while waiting for her to shop. When we went with her parents once, I sat with my father-in-law outside and we eventually stopped by Starbucks for a beverage. There are more than 85 stores and restaurants at the Carlsbad Premium Outlets. My wife's favorite is the Ann Taylor Factory Store. There is also a Coach Outlet, Gap Factory, Michael Kors Outlet, and so much more. Some of the restaurant options include a Blaze Pizza, Starbucks (of course!), Jersey Mike's, Ruby's Diner, Rubio's Coastal Grill, Wetzel's Pretzels, Tea Monks, Panda Express, Oasis Tacos, Mot'to Japanese Grill, and Haagen Dazs. There are other restaurants a short drive from the Outlets if more sit-down restaurants are desired. There are plenty of sales, discounts, and deals. Each day, different sales are listed on their website at https://www.premiumoutlets.com/outlet/carlsbad/deals. There are also military, teacher, and student discounts (all published on their website). Be prepared to share IDs accordingly when taking advantage of the discounts. There is also a free Elite Rewards membership, which you can find out more about at https://plus.simon.com. Each store has its own hours though the general hours at 10 AM to 7 PM from Monday through Thursday, 10 AM to 8 PM on Friday and Saturday, and 11 AM to 7 PM on Sunday. Other amenities of the Carlsbad Premium Outlets include accessible parking, ATMs, a baby changing station, bike racks, drinking fountains, EV charging stations, family restrooms, nursing mother's lounge, public restrooms. strollers, wheelchairs, and so much more. You can read more about the Carlsbad Premium Outlets at https://www.premiumoutlets.com.

Was hoping for an Old Navy or Lane Bryant store. The toilet…read morepaper in the restrooms is awful! The public beaches have better toilet paper! This is not even 1/2 ply!

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Carlsbad Premium Outlets
Carlsbad Premium Outlets
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Macy's

Macy's

2.7(229 reviews)
0.0 mi
•$$

we've been in the perfume section many times and, always had a pleasant interaction with the…read morepersonnel, this last time though, we were looking for our favorite salesperson when, a lady intercepted us and ask if she could be of help, i hesitated, but thought "sure" and said to her we were looking for a dior product, to what she said "oh! we don't have that! we don't carry dior in this store!" me and my lady were surprised to hear that, i said thanks and she were on her way, we ask the next lady and she directed us straight to the product we wanted! maybe next time cristal will guide us with knowledge and passion for her job! ( i don't think she acted in bad faith!)

A LIVELY, YET PRICEY MACY's! It's true, North County clothing stores are pretty expensive compared…read moreto their counterparts in other locations of SoCal. My Mom came in looking for a dress and managed to find some nice options, however we were shocked with some of the sticker prices. Some of the items were not up to par with quality to warrant an up charge. Come prepared to pay, just saying. Anyways, we were shopping for an upcoming series of special events and we found some great stuff. Our wallets weren't happy, but we were. The cashiers were polite, helpful, and surprisingly talkative. It's nice to see Macy's staff who care about their customers! The store was neat and organized, there's plenty of fitting rooms and the waiting area by the fitting rooms had comfy seating. I found the store to be very accessible, I utilized the elevator (the decline escalators were broken) as I was recovering from a knee injury during my visit.

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Macy's
Macy's
Macy's

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ZARA - womenscloth - Updated October 2026

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