I had a great experience at Soma. I went in to exchange a pair of pajama bottoms I had ordered for my daughter's birthday because the website sizing was a bit off. The store didn't have the size and color combination we needed in stock, but the associate made the process easy by processing the return, ordering the correct size for us, and even giving me a credit since the pajamas had gone on sale. While we were there, my other daughter was expertly fitted for a few new bras. Even though the store was busy, the staff never made us feel rushed. They took the time to give every customer attentive, personalized service, which was really appreciated. The only reason for 4 stars instead of 5 is that I wish the store had carried more 34DDD sizes and color combinations in stock (as well as the pajamas we wanted) Otherwise, the customer service was excellent, and we'll definitely be back. read more

I came during a big sale and it was crowded but I was still able to be fitted. My attendant showed me multiple options and was very helpful. The selection was good and I felt like I got a great deal, read more

I tried to exchange 3 bras that after trying them on at home were just a little too big. I'm 6 days past the 60 day return window... I was hoping to exchange for a different size. Bras not worn tags still on. I was told there was nothing they could do. I just got home and read the receipt that clearly states, "After 60 days, returns with proof of purchase receive merchandise credit for current selling price". I guess I should've red the fine print and stood my ground! read more

Soma - Lingerie Near Me - Carlsbad, California

Phenomenal service yes I would highly recommend this location. I had my mother get an expert bra fitting and left with many essentials.

I stopped in here to treat myself to something comfortable, as my mom passed away a couple days ago.. I do not look or feel like my usual self, to be expected after such a profound loss. The employees in this store were cold, rude, gave attitude towards me.. and just overall awful experience. Strongly recommend hiring KIND employees. Not ones that are going to pass judgement on customers that don't appear perfectly put together. I still bought quite a few items, for myself.. but I will NEVER return. read more

The service I had today was amazing! The women helping me was truly an expert. I went in for a return and she asked what I was looking for, grabbed a few things for me and I got the perfect fit and perfect bra .... I never knew my true size til today. Thank you ! read more

I had a chance to really get to know the sales force at Soma. My return was complicated so I was at the Carlsbad store for a long time. The saleswomen have created such a warm, friendly atmosphere, I could tell that people enjoyed coming in. Jessica helped me and she was outstanding -- going way beyond the call of "duty!" "Soma" is lucky to have her as an employee and the world is fortunate to have someone who exudes friendliness and helpfulness to all. read more

Found out about Soma through a co worker in 2017 and have been shopping here ever since then. I wish we had one that was closer but I'm more than happy to drive the 25 miles to get here. The young ladies who work here, including the manager, are incredibly kind, knowledgeable & patient. I've gained a substantial amount of weight over the last 5 years and finding a bra that's comfortable & functional is very difficult but they've always made it such a great experience and I always leave feeling grateful. I hope everyone has an opportunity to shop here. These ladies deserve a raise! read more

I came here to get sized and get a few things. The prices are pricing but they're great quality and the staff was very attentive. They also had a great selection of clearance 30% off bras and undies by 3 get 3. Their selection is super awesome and they have pajama, sports bras, and wireless I'll be coming back read more

Brought my daughter in who needed assistance trying to get fitted with bras. Worked with Elizabeth who was absolutely wonderful. She is so knowledgeable and patient, and kind and never made her once feel uncomfortable about her size. She brought several bras and explained the difference between them and fitted her perfectly. It was an incredibly positive experience and I would highly recommend Working with Elizabeth if you have some difficulty figuring out sizes or needing to find a particular bra. My daughter has some health issues and Elizabeth completely understood her needs and I am so appreciative. read more

Wow. The absolute rudest salesperson I've ever encountered. Exact quote "I look at boobs 49 hours a week you're XX size." Just a complete pompous moron. Incidentally their sizing is bizarre. I would have needed to size up FOUR cup sizes from any other brand I own. read more

This business must not care about customers all at! I had a bad experience, left a review and received a response to call so that they had the opportunity to make things right. When I called the number it was just a customer service call center, whom had no idea on what was going on and was confused. I thought the number provided to me was a direct line to someone that would like more of an explanation on my experience. I explained my experience to the call center agent who wrote down everything on my behalf. I have not received any follow up of any kind, nor has any one tried to reach out and contact me even though I was told that someone would get in contact with me. It is apparent that Sonoma does not take into consideration on how customers are being treated and that leaving a response to a complaint on yelp is only for looks. read more

Love love the products but the women in there followed me around, were super impolite, rude, and overwhelmed me. I don't know why retailers have such grumpy people working in their stores. read more

The service at this location lacking. No one greets you when you enter, offers help with product selection or a fitting room.

Service is not good. This is the third time I have visited this store within 2 years, and I experienced the same treatment. Indifference. I was not greeted nor did they ask if I needed help. However the two salespersons that were there, one was helping a customer and was very helpful and friendly to her, but I was ignored. I finally asked where I could find what I was looking for, and salesperson # 1 had to stop what she was doing ( nothing) at counter and show me. She was inconvenienced. Then I proceeded walk up to counter to purchase my items and salesperson #1 at counter was too "busy" to ring me up and asked salesperson #2 to ring me up. Again I inconvenienced them. Salesperson #2 came to the counter and took her time ringing me up. Her only conversation she had with me was to ask if I had shopped with them before? Which meant did I have an account. Yes I do. I knew they had the potential to be helpful because I witnessed how they treated another customer, very helpful and nice. Oh yes, I visit on Monday's because of my day off, and each time their primary concern is re-locating merchandise and changing out racks or tables and hanging things in new spots. I gave this store three chances because I understand things happen. However the third time, within 2 years I realized it is a practice. One salesperson I recognized from before. read more

Before leaving the house today, I checked the Store hours on both Google and on Forum Soma Store Website. Google said that Soma Forum close time at 8pm and the Forum Website said it was close at 9pm. Just to be safe I went to Soma Store at 7.30pm. The minute I walked in, the store clerk instead of greeting me, rudely said that they were closed. I mentioned the store hours only said 8pm but she said no, we closed at 7.30pm. It was a few other customers shopping in the store at that time but she refused to help me stating that they closed. We drove all the way from OC to make it before 8pm. Worst service I ever experienced and who heard of the store closing at 7.30pm on a Saturday. You need to check your hours on the website or speak with closing clerk who refused to help me! read more

NO CUSTOMER SERVICE. They started out attentive, then designated a dressing room for me, which someone else stole and then they started to help her and not me. Finally put me in a room to try on and they would promptly return to evaluate, NOT. They never came back so I got dressed and left, never to return. The product was no where near the quality I expected, VERY DISAPOINTED. read more

Have to say love their bras but they could have nicer workers . One girl was very rude and not helpful . We asked a different one super sweet and very helpful. Of course the one rude one had no name tag on ! read more

Came here looking and hoping to be fitted for a new bra. It's been quite the journey nursing my little one, but this momma was looking for a real bra. One of the employees was super helpful, even though I was picky... I tried on A LOT of bras and eventually left with 4. Great return policy and they even have a rewards program. I had a positive experience overall! read more

The staff are rude with bad attitude. This was my second time there , first time I had to wait 20 min to get noticed by their staff to pick up my order. They did not even notice apologies for had me waiting , no greeting either. Gave my bag to me and turned around. Next time was today. I asked the woman working there if they have any comfortable bras on sale as they do on website. She said: well, this is a broad definition and very subjective and left to take care of another customer. There were 2 other staff there but none of them came over to assist. The first one came back after 10 min and with an attitude said again: to respond to your earlier question a comfortable bra is very subjective!" I said , yes you already said that. She showed me one style and left. Never asked what size I was looking for, or if I need any more help. I picked up something and went and stayed behind a customer who was talking to one of the staff for 5 min, waiting to pay. There were another staff at the cash register but she never acknowledged that I was waiting to pay . There was another one hanging cloths . She kept doing what she was doing. The woman infront of me kept changing her mind and after 5 min decided to go back and look at other styles. I was still waiting . 3 staff seeing me waiting now for 7 min now and none of them acknowledge me waiting . I just left the items I picked next to the counter and left. I don't recommend this store. Looks like it's being run by staff who hate their job and the customer. I just go back to on line shopping. Just a wish of time and drive to go to that store. read more

Going to shop for a bra after having two kids, my confidence was already low. While trying on bras for my newly shaped body, the Soma associate asks me "I don't normally ask this question, but are you expecting?" Seriously? This is the reason women have body confidence issues, the fact that people have to ask or comment on everyone's bodies. And then I acted like it was just fine because I didn't want HER to feel uncomfortable. How sad is that?? My feelings are really hurt and my confidence is shot. Thanks for the shopping experience. read more

This is a very expensive store but so very worth it. Just bought my granddaughter her very first bra from here. They are so very helpful by measuring and even showing how to properly put on your bra!! Love this store read more

Soma - Just left the store. This is the back entrance to Soma at the Forum in Encinitas - Lingerie Near Me - Carlsbad, California

You won't find more upbeat and positive service at any other bra boutique! I was recommended this place by a friend after telling her I was frustrated with bra sizing. Walked into Soma on a busy Sunday and met Lauren who was so helpful! Please go to her! She was quick, efficient, motivated, and really understood my issue. They know how to juggle many guests at once and Andrea made sure I was helped and checked up on me in the dressing room several times if I needed a different size, etc. I left with three new bras and a free panty! They're great at reminding customers about any deals or coupons and make sure you leave with the optimum standard. Make Soma your bra location! read more

Soma - Beautiful vanishing back wireless! - Lingerie Near Me - Carlsbad, California

Purchased a few things here this evening and the salesperson was so incredibly sweet and helpful! (I didn't catch her name, though the receipt read Carolina). It was one of the easiest bra shopping experiences I've had, and plan to come back here more often. Highly recommend :) read more

The staff at this store is always friendly and helpful. The store is clean & well organized. They have the best bras; high quality & pretty. They do bra fittings which are very helpful in finding the right bra. Their clothes are very comfortable with soft fabric. I love the cool night pajamas. read more

Soma - Lingerie Near Me - Carlsbad, California

Visited last night and was helped by a lovely salesperson (I didn't look at her name tag). I was quickly sized, given a few options to try on, and she was right on. The first thing she suggested was the one for me. I wish they had some maternity options (nothing at all in the store) so that will prevent me from shopping there until I give birth. Give me a few months to return! read more

Disappointing experience today. All the staff were either on register or doing go-backs. I overheard a manager complaining to staff about piles at the register. I think customers should be a higher priority than putting things away. Nobody greeted me and I was in the store for 15 minutes. I've never been to a specialty bra store without being greeted within the first 5 minutes until today. I was the only younger woman there and it seemed like the only people getting helped in the store were middle aged/older women. I was totally ignored, nobody attempted to engage me and would walk past me avoiding eye contact to put items away. Also, the selection of strapless bras was not great, so I wouldn't have been able to find what I was looking for without assistance. I recommend buying online or trying a different location! read more

I purchased an item online and needed to make a return. The ladies working there were very pleasant and welcoming. Something most retail stores lack these days. I would definitely go back again. Good job Soma. read more

A great alternative to Victoria Secret and personally, I think Soma carries a much superior product. I've purchased here once before but today, I made another run to update my wardrobe. Christine helped me with my purchase and she was pretty nice. The other gals that have helped me in the past were much more friendly and personable but she was at least pleasant. If you've never been properly measured for the right sized undergarments, stop in here to get yourself measured. It doesn't take much time and believe me, you'll be amazed what a difference the right sized bra will make. I'm definitely a fan of Soma. read more

I used to wear Victoria Secret bras...no longer! The Soma bras are so much better (and much more suited to a figure that doesn't look like supermodel). The staff is very helpful, very friendly, and encourage you to try on every style to find your perfect fit. They also have a great line of bamboo-based pajamas that are the most comfortable things I've ever worn to bed! They are super soft! And...they give back. They collect new and gently used bras (not just their brand) and donate them to shelters for women in need! read more

This is the first time I've been to this location. Only place I've been able to find good quality, great looking bras. As a size 36ddd-g, depending on my weight, it's hard to find a GOOD bra. The sales associate that helped me today was SO helpful and polite. She did amazing multi tasking between customers and checking to see that everyone had been helped. So sweet! $200 later and I will be back when I need more bras or panties. Thanks ladies :) read more

Soma - Amazing SOMA haul and the paisley one was on sale and panties were buy 3 get 2 free. - Lingerie Near Me - Carlsbad, California

Finally made it here. Disappointed w the mildly condescending service I received from the woman who approached me. I was also measured right out in the open Wtheck! Who does that? Usually go to Intimacy. However, despite this sales woman oversizing me 4 sizes & telling me that they probably did not have anything in my size--I found 2 bras that I really like and that are much better priced than Intimacy. Hence, the 3 stars. read more

I was pleasantly surprised to have a good shopping experience (I usually wear sports bras and fleece rather than anything flattering). Christine was very helpful and respectful of my preferences. I was also impressed with the customer service by phone when my new online account was temporarily out of whack. Nice local shop, nice people. read more

The worst customer service I've ever experienced in a retail store. The sales person was condescending and dismissive. For starters I had a return and the sales person at the register was checking out the person in front of me. By my watch she spent over 25 minutes carefully and slowly folding each garment with tissue paper and placing them in a box. Twice the sales person said "thank you for your patience" (in a cold tone) to me as she continued to slowly check out the customer in front of me. Clearly I was beginning to show signs of frustration but kept my cool. I had bought (4) under garments at the Soma Forum Carlsbad store. I found one style uncomfortable and not wearable. I was in line to return one of the four still with all stags attached. They asked me for a receipt that I no longer had and the sales person said there was a 60 day return policy. Yes they had a record of my buying this garment on their computer. I said can't I just exchange it for another garment? She waved her hand to a $19 rack of bras that I could exchange for my $48 bra. Full disclosure I had bought buy one full price and get the second one half off. It's the attitude that really got to me. I said I can't wear the bra so I might as well give it away. She said, "yes, why don't you do that!" I won't be back to this store even though I've been buying Soma undergarments for year.... in another city! read more

Went Black Friday. Service by Kay was excellent. Not always fun to bra shop, but she made it easy. She gave me multiple choices and understood what it was I was looking to purchase. The sale was buy one get on 1/2 off. Thanks Kay and Soma for your great service. read more

Great experience! Tracy was super helpful and attentive! She knew exactly which brad were right for me. And she spent a lot of time bringing me different bras to try on until I found the perfect ones. read more

Customer service was poor and I also will stick to shopping in Escondido.

I was so impressed by the wonderful and friendly service and staff at this store. I've gotten tired of the VS scene and decided to try them out. I'm glad I did. One of the employees was finishing her shift and as she was leaving the manager told her "Thanks for your hard work, I appreciate you." I thought that was so great. I've been there 4-5 times for myself and to buy gifts and each time I've had a great experience. read more

I am a frequent customer of Soma. Usually I find what I want with satisfying service. Last Friday, I was looking for a gift and the sales person would not leave me just look. She interrupted me constantly until I just left. read more

was added by sales person and fitted for a new wireless bra. She said the size I usually buy did not fit and brought out a larger size. I bought two and when I re-tried one on at home, it gapped under the arms and the cups were too big. I was upset. I finally brought them back to the store after several months and I was told even tho the tags were still on and I had my sales receipt, they would not give me store credit for the amount I paid. They took 25% off and thought that was fair. I walked out and will never go back. read more