The girls who were working made my shopping experience really nice. They have a big intimates sections. Not as big of a store but definitely worth a visit. Really cute bag charms and accessories for your hair. I'd come to this location again because sometimes I don't want to wait for the online orders Definitely a good spot, just wish it was nigger with more of a selection read more

It's nice to have a free standing Free People store in the area, but it's not as big or well stocked like the ones at the mall. I've never bought anything from this store because they usually don't have the size that I need or the item that I want but I do use them for returns that I buy online. My advice is that if you are looking for something in particular that you call them first to see if they have it before driving there. If you are just going there to browse then it's fine. read more

The couple times I have been to this location the staff is always super friendly and helpful. Although the selection is only a fraction of what they offer online it is still fun to be able to try on new styles and they can order other sizes and colors if needed to be shipped free to your house. Parking is easy and the store is clean and well organized. read more

Free People - Emma was so helpful and awesome! - Women's Clothing Near Me - Carlsbad, California

See all

Employees act as if you're an inconvenience for simply shopping in the store. Every time I've visited, no one has greeted me or offered to start a fitting room. When I got to the register, I stood there for about two minutes while the employees finished their conversation before acknowledging me. They then scanned my items without saying a single word. Customer service was extremely disappointing and made me feel unwelcome. read more

I had 2 of the best sales associates: Dominique and Kayla, I'll be 75 and they were helpful and found cute stuff in my size, honestly, they were amazing, Laurel Brooks read more

not much selection and the sales girl are not very interested in you. They are very busy trying on the clothes they are selling.

Very cute store! It's not very big but has nice displays and is set up well. I think there are 3 dressing rooms, an accessory area, and a small clearance section in the back. The girls today were all very sweet and helpful. In the past sometimes they would just be talking behind the counter or in groups but today they were all busy assisting and changing displays. Wish they had more sizes but I will go online and shop read more

This Free People seems neglected or the people who choose merchandise for this store are failing. They have such a small selection and hardly anything that you see on the store website. It's disappointing to go in and find nothing over and over again on each visit. It seems like they are missing a chance to really make a profit buy not carrying the brands NEW items, array of denim and SHOES! Starting to lose interest read more

Not very friendly staff, wasn't greeted at all.... never asked if I needed anything, and completely chatted amongst themselves like customers weren't in the store. Very sad with this experience. I generally love free people clothing... but if they can't hire staff to acknowledge their customers, then I have no problem shopping elsewhere. read more

WORST CUSTOMER SERVICE! It's hard to believe those girls are getting paid for just chatting and ignoring customers. They don't even acknowledge you nor offer to help. I didn't wanna spend my money in this store, so I decided I'd shop online. read more

Cute little location in the Forum. Stopped in here do a little shopping and ended up finding something that I had been eyeing on their website on sale! It wasn't the size I was looking for but I figured I could get it taken in and still save about $50 bucks. It is much smaller than some of the Free People locations I have been to. Staff is friendly and extremely helpful, and it is a nice clean location. read more

The selection in this store is boring - it seems this particular location caters to the "jeans with a cute top" crowd. Yawn. That's not what I think of when I seek out a Free People store. i've been to the store multiple times for online returns and I don't think I have ever purchased anything from this store. The other reason for the low rating is that the staff at the store is consistently snobby. They give you the obligatory greeting and then after that act like they can't wait for you to leave. They don't smile, they don't ask how your day is, they don't ask if you need any assistance. They seem bothered to have to attend to a customer when they would rather be talking amongst themselves with no one in the store. The last time I was there, I was standing at the register talking to the girl assisting me, and I happened to look over at another girl that was working there who was staring at me the whole time, but never said hello or smiled. It actually felt like contempt. That bothered me enough to write this review. I have easily spent thousands of dollars on Free People clothing over the past several years and I wish that whoever did the hiring would spend a little more time finding staff that are more reflective of the eclectic, fun, and free spirited vibe of the clothes. These girls aint it. read more

I am going to go with the "crowd" on this one and give Free People 5 stars. It is a small shop at the Forum in Carlsbad, CA. I came in to look for a birthday gift for my cousin and a friend of mine. They have a huge selection of clothing and matching accessories. The clerk that was helping me out was super sweet and down to earth. From the second I came in to when I left she made it known that she was there to help but not follow me around. The prices are not for the those who are on a budget. There was a sale section which saved my life. I was able to walk away with a top and a couple accessories for less than $30! read more

See all

I have been a fan of Free People back when they were an under-the-radar brand known for their earthy, hippie-esque, free-flowing styles. While their overall style still exudes the same down-to-earth feel a decade later, they've certainly upped the design standards--and especially prices--with sleeker designs and more expensive materials. I was elated to visit my first Free People store in Carlsbad, San Diego. While smaller on the square footage scale, the space screams Free People--from whitewashed wooden wall paneling to sleek recess lighting to amazing white, Moroccan-style lamps. Did I even mention the clothing? That of course rocks too. Other indie-turned-mass label clothing chains should take a lesson from Free People's design team; shopping was that much more enjoyable--and my wallet that much more empty. Where's the Free People stores up here in the Bay Area?! read more

See all

i love love love free people!!! i usually come in to check out the sale rack...but i frequently end up buying something full price. i absolutely love almost everything here! it is my kind of clothing. the jewelry, the sundresses, and if the intimates. its all just so comfy ..can be casual or fancy! sales people are super friendly and helpful. maybe i should get a summer job here so i can get a discount...or that may backfire and cause me to spend more money. love the shopping bags so much...makes the perfect gym bag or beach bag or something to just carry my water bottle when i go for a walk...they are always happy to give me an extra too. i am blown away that people are not being treated well here...the girls are so nice! whether i come in dressed up or stinky after the gym...i get treated the same. read more

Free People - Love my new necklace! - Women's Clothing Near Me - Carlsbad, California

See all

Gorgeous store in a great location. All FP seems to have similar look inside, but the variety is always different from location to location. This store is clean and organized, the ladies working today were helpful. UO and Antro are in the same parking lot, along with loads of other stores and restaurants. read more

There's barely any clothes in this store. Employees won't bother to help if you don't look like you have a bunch of money. They will just stare at you and give you dirty looks. read more

While they do have cute designs, I can't justify buying anything here. How they can name it "Free People" is beyond me considering a shirt that I was looking at for over $100 (!!!!!!) was "Made in China", most certainly by a woman in a sweat shop somewhere. They exude an image that they do not live up to IMO. If I am going to be spending that much money on a top I think I will try to buy "Made in USA". Surely with that much profit you can afford to pay American wages, especially after seeing the quality of some of the garments. 2 stars because they do have cute things, but the prices here are outrageous considering where they are made. read more

Really shoddy and overpriced clothes. When they come apart after 2 washes they refuse to fix it. Don't waste your money on a business that won't stand behind their product!!! read more

Free People - Shoddy workmanship with no customer service! Refuses to pay for repair!!! - Women's Clothing Near Me - Carlsbad, California

I used to love this store because of it's great selection of sale items, but I feel like it's been dwindling. The store itself is very welcoming and the sales associates are super friendly. I picked out a skirt and had 3 different people ask me if i wanted a fitting room started in the span of 10 minutes. The customer service here is much better than the Anthropologie next door, but the selection isn't as impressive. read more

Absolutely the worst customer service experience ever. I just walked out of there at 3:30 on a Saturday and the new girl was trying to sell me metal rings that she was claiming were sterling silver (I am allergic to metal), not only that there were 2 girls working and one completely ignored me after I asked for her help... she went on to help another customer that got there after me. Something needs to change... it wasn't just rude and disrespectful, but I am so allergic to metal... they need to be educated on the products. Terrible read more

Came in to spend some money... No greeting from the employee (ok whatever) then waited outside the dressing rooms for a few minutes to be brought in... again no help. Decided to just let myself in (she continued to be on the phone). Tried on my item which was luckily my size. Left the dressing room and walked up to the counter to pay... Again NO acknowledgement just proceeded to talk to the manager over the phone about someone she interviewed earlier that day while ringing me up. No thank you for coming in, no apology for being on the phone, in fact she apologized to her manager for stopping mid conversation to ask if I wanted a receipt (lol) honestly I was BLOWN away. So unprofessional and rude. Had she spent two minutes to acknowledge me I would have asked her what was new and what I should try on.... I ended up leaving (again without acknowledgement) and walking around the corner to Sedera where I was helped the entire time and spent $500. Next time I'll be skipping Free People and heading straight there. read more

This is the worst Free People i have ever been to! The associates are beyond rude. They will never greet you when you walk into the store and will never offer help unless you look "high-end." When the girl at the register saw me waiting to check out she said "Are you done?" with a nasty attitude. Didn't even give me a bag! She didn't even hand me the item she just tossed it onto the counter! Next time i receive service like this i will be calling corporate. read more

The worst customer service I have ever experienced. I came in today with a return and the sales associate was so rude! I will never purchase anything from Free People again! read more

After reading the reviews saying the customer service at this location was terrible, I was nervous to show up with a n exchange/possible return. But I must say, all of the workers were so nice! They must have made some serious changes. Lizzy was so helpful. Everyone was professional and friendly. read more

Have you ever walked into a store and felt like you were invisible? This is how is feels walking into the free people of encinitas. No one greets you or even LOOKS at you... Makes you wonder what the point of them working there really is? I have never written a review for any business before and I have some really bad experiences. This experience was SO TERRIBLE that I felt like saying something WHILE i was in the store! Seriously, management needs to fix this. A high-end store should have high-end business. I got such bad vibes while in this store that it's astonishing anyone at all wants to spend money here! I had to ask someone if they worked here in order to figure out the price of a ring... c'mon, this isn't walmart. Do yourself a favor and purchase online. The sales associates here are so awful. To be honest, I haven't had any good experiences in free people... but this one really ticked me off (and I'm a pretty easy going person). It's a shame too, because some of their stuff is really cute. read more

Anyone who knows me, knows that I'm a walking billboard for Free People. I am absolutely obsessed with their clothing and accessories. The hippie/loose-flowing style clothing is right up my alley. Top that off with their wide selection of moon and astrology inspired accessories, I'M SOLD! Mind you, their stuff is not cheap! So a few times a year, I gather my wish list and make my way up to the Carlsbad store or go online... At this location (and every location I've been to for that matter) the customer service is on point. Which makes my shopping experience even better. Knowing that I will be spending a nice chunk of change, it's refreshing that the girls are very down-to-earth and easy to talk to. Not the stuck up vibe that many higher-end stores have. And they are usually very knowledgable about different styles, the way they fit, and have great suggestions on how to take your outfit to the next level... Great job Free People! Xo read more

If I could give less than a star I would! First, the clothes are beautiful but their customer service sucked. I have gone in here many times and not one time have I been greeted. Not one time has anyone offered assistance. I stood in line with about $600 worth of stuff today and there were 2 people behind the counter and only one was busy with a customer. The other was dilly-dallying around doing god knows what? Neither of them said "thanks for waiting, we'll be with you shortly". They said nothing! Crickets... I hung everything up and walked out. I'll continue to order on-line going forward. Super snotty and rude. read more

I'm a huge fan of Free People. I love their clothes and their staff is always friendly and helpful. I've recently started shopping there more, cause I love their style of hippy-modern look. They have a huge selection for blouses, dresses and even accessories to give any outfit a complete look. read more

The sales people are the snotty and aloof. I spend my money two doors down at Anthropologie instead.

Great clothes, horrible customer service. I went into the store today and no body who worked there even looked at me, let alone asked for help or said hello. An older woman walked in right after me and both sales associates greeted her.... read more

I had very very bad customer service today. One girl was sweet, the one in charge was very cold and unhappy. Definitely put a damper on my shopping experience read more

Free People always has the cutest presentation, and their little details on decor is always on point. I was looking for a dress I found online and wanted to see if they had it available in store before diving there, on the phone the employees are SO nice and very helpful. I went in to pick up the dress, and there was a bit of a line so i figured i browse around a bit. There was about 4-5 girls working, all seemed as if they were all above saying hello, or wanting to help me. Their customer service did rub me the wrong way, especially when the few times I called in each person I talked to was very kind. I found that odd! I will definitely shop here again, and hope they step up their customer service ! read more

The clothes in the store are soo cute. Kind of like Anthroplogie and Urban Outfitters but a little different. The sales girls in here are always super nice and the store is always well organized. read more

I loe this brand. Whenever I want to look my best, I go and look for a dress from them. They are so cute, flattering to everyone and edgy. I wish I could own all of their clothes!! Very easy to order online as well if there isn't a store near you. read more

Exemplary customer service! Lyndsey went above and beyond! She was extremely helpful in identifying the style for my two daughters and helping me with gift selections for both of them. She suggested seeing their Instagram account and was able to help us select several options based off that. Not only was she knowledgeable about the merchandise she was also friendly and a delight to deal with. Being in sales myself I truly appreciate good customer service. We will be back next time we're in town! read more

Extremely disappointed with their customer service. The girls seem completely annoyed with any questions and unwilling to make the customer happy. With Higher priced clothing, this is unacceptable. Completely disappointed and will not be a customer any longer. read more

Went in the other day to do a return from an online pair of boots. The two girls at cashwrap were so friendly and went out of their way to help me with my return (they had to call the customer service center for a few questions, and customer service was being ridiculous). Anyway I highly recommend. They're always so conversational and friendly in there, and it's such a beautiful store. read more

Horrible horrible customer service!!!! I love free people and am a huge fan and purchase most of my f.p. online or Macy's and this happened to be my first time at the f.p. store at the forum. What a horrible experience I had! I was looking for a pair of moccasins that I saw online but had trouble finding them ( I was walking around for 15 minutes) so i decided to ask for help at the front desk. The store was empty, and there was two girls at the counter, I asked for help and was ignored, I thought they must have not heard me so again I asked for help. I was acknowledged by one of the girls looking at me but again after waiting they didn't utter a peep. Seconds later, another lady walked in who was Anglo ( I am Latina) and they greeted her and asked if they could help. I have never felt so humiliated in my life. Its sad that Free People has people like that working in their stores since I feel it is hypocritical of what their company stands for. read more

I love this location. I usually purchase all my items from their website but once in a while I visit this location,love the friendly environment and all their merchandise a bit pricey but well worth it! read more