I had a mail order return that I brought back to the store . Singe greeted me with a smile and helped me with my return. I didn't have the receipt from the bag, but I had the bag and I had the item with tags on . she very pleasantly through her register Magic looked up my item and seamlessly processed my return. She was very put together and stylish and as she was doing my return, we chatted I found out she's actually a high school student getting credit for work experience. She had come to her job straight from her school day. I feel she takes her job very seriously and she looked very professional. She handled herself in a very mature way, and on top of that the store was spotless. All the displays were beautiful. Everything was folded and organized. I think loft was very smart to hire this young lady . for such a young girl, She is very accomplished. She is an asset to loft. read more

Friendly and professional service, store is always clean and well-organized, great selection of clothes with excellent prices, plus one of the few stores with a petites section. read more

I see a number of negative reviews of the Loft in the Forum in Encinitas. I just want to say that I shopped there yesterday and had a completely satisfying experience. The staff were helpful, friendly, non-intrusive, but available when needed. I found items I liked, clothing and jewelry, and at greatly discounted prices due to the holidays. It's not the fanciest store, but the selection is wide and trends toward a younger set, I'd say. Nevertheless, I, as someone past 50, found excellent options. I hope others will give the Loft a chance. read more

They are always kind, helpful and sweet, always willing to help you out, try to save you some money by telling you to check your email with coupons, their customer service really adds value to the shopping experience. Would totally recommend read more

Terrible customer service. I wanted a sweater that was not in my size. I asked if she could look it up and ship it to my house and she literally took 1 minute "to look" and I get home to see if it's available. Sure as s*** found it in two seconds online.That is awful customer service. Good try associate #378213. You didn't try one bit . I hope store #01432 puts you in the back instead of having you up front to lie to my face. I don't know if I did something to make you not want to look for whatever reason or if you're just being lazy but that feels pretty dirty. read more

This is yet again another horrible retail experience I've had at this location. Literally NO customer service. The staff walked right by me numerous times and NEVER checked in to see if I needed assistance, or to tell me about the special offers going on in the store, or to offer starting a dressing room - which I clearly needed with the armful of clothes I wanted to try on. I stood at the counter waiting to be checked out - I was the ONLY person standing there - and when someone finally DID acknowledge my existence, there was no apology, no hustle to help, just disdain that I was interrupting whatever it was they were doing previously. Rudeness prevailed at the check out and I left with the thought "I really NEVER want to come back here again". And, I'm an Ann Taylor/Loft devotee, have been a card carrying customer for over 25 years. There's a lot of competition out there now and I think I'm going to finally take my business elsewhere. I've been loyal to this brand and do not deserve to be treated like trash anymore. Shopping trip details: 1/11/2025; 7:35pm; Desk Associate #7005046. read more

No one greets you. No one asks if you need help. I've made eye contact with salespeople and smiled, and they just completely ignored me. This has happened on multiple visits. I went over to Talbots instead and did my Christmas shopping there today. Nice sales staff and much nicer clothes. Win-win! read more

The reason they are even getting a star is because you have to give at least one. I went there after losing a lot of weight to get some new clothes even got a credit to do so. This store has a bad reputation so I decide to try it anyways. The store is clean, but does not make up for the attitude of the staff, they barely speak. The reason I am writing this is because by accident I left my car key in the dressing room, and I was looking for it. There was 4 staff members not one of them was willing to assist when I knew I came in the store with it because I drove there and that was the first store I went in. After they watch me run around and look for it, one of them said oh yeah I have it you should have asked me. Very upset I left and decide that I will not shop at the Loft HELLO BASIC CUSTOMER SERVICE. Young staff that do not care, I get I left was not asking you to drive me home. But to watch me look with franticly and not help me or even ask each other. Please store charge a expensive price and no service HORRIBLE AND I DROVE TO THIS STORE JUST TO SEE AND THEY PROVED ME WRONG. DO NOT SHOP THERE read more

Very reasonable prices and good quality for the clothing here. I don't wear too much jewelry but they look nice . Good customers service as always. read more

Had a great experience at this Loft location. I had come here a few days ago and purchased a few items. I came back to return an online purchase from a week ago and the associate went out of her way to find sizes and shirts that were equivalent to what I had ordered. I was happy with the exchange and what I left with. Really appreciated her taking the time to find my petite sizing vs. regular and helping me with the exchange. Will be back! read more

I visited this store for the first time located in The Forum. The Loft is Ann Taylor's cheaper cousin. No one greets you when you enter or asks if you need assistance when you are in the store. I asked the employee a question and she could not have been less friendly. I liked some of the clothing but found the price a little too high for the quality. I don't think I will be back. read more

Always professional and kind to ALL customers. The store is always clean and organized. Love the clothes and love the teacher discount. read more

I love Loft clothes; well cut, good fabrics, classic styles. They have terrific petite options. This store is always clean and well organized. The staff is friendly and helpful. read more

LOFT - Women's Clothing Near Me - Carlsbad, California

I have been an avid Loft shopper for years. I've always enjoyed the warm, helpful customer service I receive when I shop. However recently (the past 2 years or so), service has been non existent in my local stores (Tustin and Mission Viejo). I can shop without ONE associate saying hello or 'can i help you' or 'can i start a fitting room.' Not one word! It's been disappointing to say the least. As a former Loft associate I know how I was trained, how Kay would have wanted her stores to ooze service. I was visiting my sister in Encinitas and popped into Loft at the forum. Browsed a bit and within a few minutes I was greeted with a 'hi, welcome!' Then a bit later when I had my hands full I had a cheerful gal ask me if she could start a fitting room for me. Hallelujah!!!!! There is the service that has been so desperately lacking in the other stores. Kudos Elaine!!!!!! You were super helpful and friendly! read more

This is my favorite store, but today I was so disappointed. There is very little merchandise. 2 employees stood around talking while 1 was checking people out. No one acknowledged me. No one offered to help. Dressing rooms needed to be cleaned. Checkout girl could not get a coupon to work. Finally left without buying anything. A $75 sale walked out the door. So disappointed. read more

This store is found in the Carlsbad Forum and I've found it to be hit and miss with the inventory. The only reason why I come here sporadically is because they carry casual clothes in petite sizes. I usually find a good pair of shorts or khaki's but that's all that I've really found here. Although I'm a fan of Ann Taylor clothing (love their suits), I've found that the casual clothing line at the Loft stores to be a little drab. I've noticed a shift in styles but I still never find anything. The staff at this location has never been overly pleasant but I'm usually in and out after looking at their petite line in the back of the store. Most of the time, I'm never acknowledged but I'm become accustomed to this here and don't expect much. They are usually more concerned about stocking the store then they are about acknowledging their customers. A decent store to check out while shopping in the upscale Forum shopping area, but don't expect to get the greatest service. read more

They get one star for their clothes because they do have nice clothes, and right now for the holidays, they have good sales. The sales are good because their clothes are a bit overpriced so with the sale it brings them down to reasonable pricing other stores have. I have been in many times and finally decided to write about their customer service. I have never had good customer service when I've been there, today was no exception! It really wasn't busy but not one of the salesladies greeted anyone in there nor did they offer anyone any help. They weren't busy ringing anyone up... They were just standing around talking to each other and watching people come in through the door, but never greeted anyone. Other customers noticed the same thing and said they had been in before & received the same treatment as well and were hoping to give them a second chance. A few of us walked out not purchasing anything today because it was too difficult to get help on price checks or size checks or even getting salespersons' attention! read more

Ann Taylor & Ann Taylor Loft are my first choices for clothes anytime I'm shopping... So when I stopped by (by accident) on a Tuesday night to find out they were having a 30% off reduced items sale, a 10% for the first Tuesday of the month sale, and I had a 30% off for Family & Friends sale that could ALL BE COMBINED - I went a little crazy. Th tops are always beautifully formed to flatter with pleats and tucks in all the right places. I would recommend checking out the Petite section for some shirts whether or not you fir the descriptions of under 5'4'' because it still might work better - it does for me a lot of the time. Their simple shirts and work trousers and shoes are my favorites. read more

Did you know that Loft has a thieving return policy? I had no idea, after shopping there for many years, but this time I ran afoul of their 30-day cutoff for returns (I had surgery and could not make it to the store on time), and GUESS WHAT THEY DO?? If you return past 30 days, they will give you back only the current selling price of the items you purchased. In my case, they admit to how crappy their product is by returning me $6 on 50-dollar pants and $14 on a similar 50-ish dollar blouse. The items I returned are brand new with tags still on. It's theft!!! Most other stores I shop at have 60- to 90-day return policies, and after those cutoffs, they give you full store credit. Clearly, they don't value their clients in the least; I ended up paying a bunch of money for things I didn't keep. Absurdity. I'm never shopping at the Loft again. read more

I love Ann Taylor Loft, which is totally different from Ann Taylor (which I agree with the other reviewers about). I do see some ad campaigns for Ann Taylor regular which look appealing, but I can't imagine the fit is any more flattering, and they are still high priced. I consider myself stylish and I am in my early 40s, so I do go for a somewhat tailored though boho look, and for me, Ann Taylor delivers the basics with a little flair. It's the perfect place for a cashmere sweater or T to go with other stuff. Most important, I am petite, and I can actually buy their petites and wear them off the rack. I wish they were a little tighter in the derriere, but depending on the cut, I can find a whole lot of clothes without spending a whole lot more at the tailor. Honestly, since I moved to San Diego, I only shop at Ann Taylor Loft, Nordstrom, Anthro, and the Barney's outlet, a few boutiques occasionally (though they rarely have stuff I can't find for cheaper online) and then look for interesting stuff online. The staff at Ann Taylor Loft in Carlsbad is always so friendly and helpful, I find buying something there on a regular basis. read more

OMG!!!! Waiting in line forever!!!! Clearly they do not have enough personnel here. The dressing rooms are overflown with clothes that needs to be put away and they have one cashier with 4 people in line and each person is taking them 15 minutes!!!!!! Ugh!!! read more

I love it here. For a period of time, I came here once a week :x

I have returned to Anne Taylor Loft. I had not shopped there for years. Fortunately I went to the store in the Forum center in Carlsbad California. There were two women who helped me. They were Ashley and Norma Jean. They were amazing. They helped me put together several fantastic outfits. The Loft clothes are as I remembered, There were many items on sale and the quality of the merchandise has not changed. I have visited other Anne Taylor Lofts in the area however the Forum store is the best for selection and service. . read more

Today I shopped at Ann Taylor Loft to use a gift card that I received for my birthday. I was double charged, they couldn't provide a receipt and wouldn't provide me a refund for their mistake. The manager, Jorge literally stole $100 off of my gift card. Happy birthday to me. read more

I've always had good service here, but today Andrea really went above and beyond to get me what I wanted. She helped with a challenging return, and I walked out of the store with the perfect pair of jeans and a beautiful sweater. read more