I really don't post reviews unless it's life changing or egregious service. Unfortunately, this review is the latter and everyone should take note of it. I would like to first off admit that I made a mistake to not read the return policy that says this boutique does not allow returns, I will take the blame on that one. I had seen this boutique's items from other retailers with customer friendly return policy's and thought it would be the same. I purchased the $395 Kylee Bandage Knit dress - truly a stunning dress... if I was 6'0 and 120lbs. Though I am not, I am 5'0 with a lot of curves. When I got the dress my plan was to do with it what I do with every article of clothing - GO GET IT HEMMED. Unfortunately, I was told my SEVERAL tailors to not hem this item because it basically will reconstruct the dress and may never look the same again. I was out of options as I purchased an expensive dress and needed a new one for my upcoming graduation. I called the first manager, Allison, who was pretty understanding and had great social skills. She said she understands I'm in a bad position and it's horrible that the dress can't be hemmed and she was going to try and find a tailor to hem it and instead of me returning it I could at least get it hemmed, I awaited her phone call. The following day I get a call from CINDY. And please imagine the worst customer service phone call that could occur, and it was with CINDY. After several minutes of bravado, she told me that people who are 5'0 should not be purchasing dresses like this. Not sure what the point of the comment there was. She said over and over again in a nutshell that her OWN TAILORS she spoke with said that it is almost impossible to hem and if it is hemmed the zipper won't work. She said that she doesn't want to take responsibility in case the dress does not get hemmed correctly. All in all, Cindy did not care to work with her clients. She was unempathetic, immature, rude, and honestly sounded really uneducated. She ended the phone call with saying that her boss would be worse to talk to because her boss (the owner) does not care about my situation. Again, not sure how this helps the businesses case. All in all, I understand the return policy I do. But to (1) have an item that is not eligible for returns that literally cannot be hemmed; and (2) have a beyond horrible customer service representative to deliver this bad news who had no intention of trying to work with the client is a recipe to make sure me and none of my friends ever shop from this boutique. I support small businesses, but even I can tell you that for small businesses to grow you have to be customer service oriented. Losing several customers, having bad reviews, and perhaps even a report to the Better Business Bureau is certainly not worth the $395 Kylee dress. Please stay away from this business, especially it you don't have a super model body type, Cindy will let you know that this is not the store for you! read more