This is about Corporate "Customer Service" nothing to do with the store, as my experience there has been good so far. I had accidentally pushed the instant credit button on my return online and I thought it was for an instant credit back on my AE credit card, unfortunately it was for a store credit. I was within my 30 day time period and emailed "customer service" only to be told there was nothing they could do. Well that was not an answer I was going to be ok with. Upon many emails and one long phone call later, I have now been issued a full refund back to my original payment on my AE credit Card and they have "devalued" the store credit. Something I knew they could do BUT they just didn't want to. This is a lesson is persistence HOWEVER not one that I wanted or needed. This is why I'm keeping the stars low at a 3, however am being generous as they did finally come through with a refund instead of forcing me into a store credit. Buyer be ware online! Shannon read more

I was looking for some soft PJs and decided to check out American Eagle. I wasn't sure if they kept PJs at all but decided to check out the store. As soon as I walked in, someone helped me out. To my surprise they have a nice variety of soft PJs with a variety of patterns and colors. I decided to get a snoopy themed PJ set. I must say the quality of the clothing was awesome. Despite washing the PJs a bunch of times, the quality is retained. I went back and bought 2 more sets and a few tops. All in all, American Eagle has a great collection. The quality of the material is top notch! They have several branches. If you are looking for good quality clothing, definitely check out American Eagle! read more

American Eagle Outfitters - Sports Wear Near Me - Carlsbad, California

Always enjoy shopping here. Today Sophia helped me find what I needed and showed so much interest. Store is well organized, everyone is friendly, and I love shopping here. A few weeks ago Aidan helped me and I appreciated that also. read more

Poor service people who work there look like they just rolled out bed. No motivation to work.

Been going here for years and I'm used to the customer service being bare minimum, almost seeming to be annoyed that we need help or are checking out. This past weekend, we had great service from Alexis, she was kind and I really appreciated her answers to our questions and she even had the thoughtfulness to separate our similar items into two bags, which saved me a step later. read more

Girl with the bob and piercing is awful. The computer crashed while she was doing an exchange for me and she literally made it seem like I was the one who made it crash by the way she was interacting with me. Don't come here, most of the girls on either aerie or AE side don't want to be there and it's SO noticeable. One of them had close to nothing on as her top and she was the greeter.... The dress code is beyond revealing for this location. Shop online! read more

Hi there, so I shop here all the time and at American Eagle and I called in probably a few seconds ago A young lady named Hannah answered and she was extremely rude and unhelpful on the phone. It seemed like it was extremely problematic and a huge burden for her to help me or be on the phone I asked for two products; I explained to her that I was just a little bit confused because the website is letting me order them for online pick up, but she was telling me they didn't have them in store and she said "riiiiiiiiiiight so that's if they deliver them in our store for you to then pick them up." Idon't know if she's just having a bad day or if her tone on the phone is just not as customer service friendly as it should be, but her attitude definitely bled over the phone and it sounded like she didn't wanna work or help anybody out so instead of purchasing myself shorts or socks from here I will definitely be going somewhere else ! So, thank Miss Hannah for a loss of sale! read more

Probably the worst customer service I have ever experienced. I have been there a few times and I have to hunt someone down to get a fitting room and once I do find someone, they look appalled that I would be asking them such a thing. The dressing rooms are always disgusting with dust balls all over the floor. Don't know who does the hiring, but it honestly seems like the only requirements you need to work here are laziness and a terrible attitude. read more

Sitting in my car after leaving this store. It says it closes at 6. Its 5:50 but I was in the store at 5:35. Grabbed 2 pairs of shorts and was bombarded by an associate not wanting me to go through sizes because they're rushing to leave. Was then chased down and told dressing room was closed. Terrible service, especially for $60 for a pair of shorts. Hire new people. read more

Extremely helpful staff. A+ customer service and a really nice selection. The store was very clean and well organized. I found a lot of nice age appropriate choices for my tween daughter but they do have a young, hip 20 something selection as well. Probably the most stylish shop at The Shoppes at Carlsbad. I hope I am remembering her name correctly, I think it was Shandra (sp?) that helped me this evening. She exemplifies excellent customer service. Thank you for the wonderful help. read more

The store looked super clean and nothing looked out of place. All the store employees looked super happy and TW hen approached and asked questions they looked happy to help. Nancy was the sales associate who helped me out. She rocked! I haven't tried on jeans In many years and she helped me choose the perfect jeans that fit me. I am incredibly self conscious about my legs because they are so thick and she made me feel comfortable and confident wearing the jeans. I'm so happy I came by, I will definitely be coming again! read more

American Eagle Outfitters - Sports Wear Near Me - Carlsbad, California

The Aerie girls are so kind and helpful, but the American Eagle side is a mess. They are unorganized and seem completely uninterested in the customers. It's been a frustrating visit every time I've gone. read more

Horrible customer service. They closed their doors at 7:00 let us shop but neglected to let us know that their fitting rooms were closed as well. We wasted a good 20min thinking we'd be able to try clothes on. Then they suggested we just buy items we were interested in and return them read more

Just walk all the way straight to the very back for clearance stuff lol. I was surprised to find some decent clothing for 60% off! That's like Ross prices right there but AEO quality. The staff were also very friendly and helpful. It was just a weeknight but there were enough staff to handle the customers. A lot of times shops are understaffed during the week. It's at a convenient location right next to the Regal theatre. That's why I came here in the first place before my movie started. Overall a nice store. read more

Gillian was great! There was a little bit of an issue with my American Eagle Card and she took it upon herself to call the credit card company to get it resolved. She is very passionate about her job and seems to love it. I did have a bad experience last time so it had been awhile since I went back to the store but this time around the customer service was great! Thanks Gillian if you read this! read more

Awesome staff, so kind and eager to help. Place was spotless and they took every precaution necessary to ensure my safety as well as there's. Will definitely return to this store. read more

The female staff here is very rude. Walked out and lost me as a customer. When someone asks for clarification on a sale there is no need to speak unkindly. read more

100 stars for customer service done perfect and safe during times like these!!! From the first step in until the last step out... EVERYONE was so nice and helpful!! I loved it! Everyone truly seemed to enjoy working there! The place was also super clean and it made me feel safe shopping there! They even steam clean everything after someone tries it on! Good job AE Oceanside! Air high fives all around! read more

This American Eagle is so nice! Jillian is such a great worker and has such a nice personality. All the employees are so helpful and nice. They don't follow you around and make you feel pressured to buy anything. The store is also very clean and neat! read more

I love AE! I love the clothing, the quality, and the employees at this location are are amazingly nice and sweet. Their clothing is always of good quality. You can actually buy your size and not worry about it shrinking in the wash. ALSO, it's nice they carry LONG in womens jeans and extra longs online. I am tall and hate having to search all over the place for pants that don't make me look like i'm preparing for a flood. They longs are even sometimes long enough for me to wear cuffed!! That's a plus in my book. read more

Katherine was so amazing and patient while processing my return and helping me order something that was out of stock. There were multiple problems with my membership account, but she fixed those right away and made sure all my information was updated! There were only two people working both aerie and American eagle but Katherine made sure I was helped right away and continued to help me until all of my questions were answered and my return was processed! read more

The low down on why I gave this particular AE location 5-stars: Originally, I was coming in to take advantage of whatever labor day sales they had... I'm pretty good at scavenging for deals, but was bummed to find out that one of the shirts that REALLY caught my eye on the clearance rack was actually full price -- sadness. I still had other shopping to go about, so I couldn't blow all my hard cash, but knew that I could have charged it to my in store card, which was gathering dust on the shelf home... if only I brought it with me. I was ready to buy the pants (originally priced at $49.50, now only $8.24), and leave the shirt/undies I'd picked up, telling myself in that bitter sweet tone, "It's okay, come back for it later... you'll get it next sale. Just remember to bring your card next time," preparing to leave without the half dozen boy briefs I'd wrangled off the panty plateau. At the checkout, the girl who rung me up asked how everything went today... I said it went "alright," but lamented my story and that I'd need to come back since I left my American Eagle in store credit card at home. My eyes widened after she said, "I can look it up for you if you want! That way, you don't have to do all that driving." Really?! She asked me for ID, my SSN, and the address that the card was registered too. Now, I've moved about five or six times in the last five to six years due to college and work, so I really couldn't remember what address I had on file. We probably went through all the zipcodes I'd resided in LA/OC/IE areas, until finally we hit my place of residence a good three houses ago. She printed out a little slip of paper telling me my available balance, told me to treat it like the card itself, and rung me up under the CC. Now, sure, they ultimately get my money in the end, but we must have spent a good five minutes trying to figure out all the craziness with searching for my AE account. Most reps give up or get suspicious, but this sales associate worked to make her customer happy. When girls go retail, you know half of the goodness comes from the merchandise. The other half is the staff. See you on Black Friday A&E! read more

Came to the mall for school shopping. Ended up at AE looking for jeans for my 16 year old daughter. She has a hard time finding jeans she likes. Addy and Megan were wonderful. Friendly and hyper knowledgeable about the fit and finish of all of the stores offerings! They were eager to help us in our quest to find precisely what we needed! We ended up purchasing 4 pairs of jeans that make my daughter feel great! Thanks ladies! read more

Wanted to give a shout out to our AMAZING sales associate #du4893 Dani! Thank you so much for all your professional assistance tonight with undergarments. What is normally and sometimes an uncomfortable experience with a teenager was a pleasant experience. Dani was so knowledgable on the product and fitted my daughter with a measuring tape and told us the exact size she needed. Dani took the time to listen to my daughter and find her the right bra even though I noticed she was the only employee on that side of the store juggling the registers and the dressing rooms alone at the time. Great multi-tasker if you ask me. We will definitely be back!! What a great shopping experience and we can't thank you enough! read more

Every few months I come to American Eagle to shop and there always find myself something I NEED to buy. While the overall store may be a little too one style for my taste, I like mixing classic pieces from this place. Plus, the underwear is so freaking cute... penguin and panda undies. I love the holiday spirit. read more

American Eagle Outfitters - Sports Wear Near Me - Carlsbad, California

I went to the store today to make an exchange and the workers there were so nice and helpful! I love this store and the staff just makes the visit a very amazing experience. read more

Finding the perfect jean can most times be a challenge, after trying on what seems like 10+ pairs Gabby came to the rescue! She was so helpful, relatable, and more than willing to make sure I felt comfortable and found a pair that I loved! Since the store was having buy one get one 50% she ordered me another pair that they didn't carry in my size in store. It's really easy to go through the motions at work, but I really appreciate the time and relatable attitude Gabby put forth. American Eagle is lucky to have you Gabby! read more

I am extremely dissatisfied with American Eagle and will never shop there again, nor will anyone I know. I have never been inside a American Eagle store until Christmas 2017. I found all sorts of items that I loved. So, I sent my husband pictures for him to purchase. Unfortunately, my husband bought the wrong sizes. I attempted to return these items on 3/11/18 with the original receipt to the same store he purchased them from to the same cashier who sold them to my husband. First, the store was not opened on time. I stood outside for a very long time but I waited. When the girl opened the door I told her I had a return and that I wanted to return the items because they did not fit. She asked if I wanted to take a look around, to which I replied sure. I didn't find anything I really wanted to purchase or exchange the items for so I walked to the register and asked for a refund. The girl explained to me that it had to be the original form of payment. To which I explained to her that we had to close the bank card on which the items were purchased. I verified with her that it was debit and that cash would be acceptable because a debt purchase is the same as a cash transaction. The girl stated again "it must be the original form of payment." I explained again that the account was closed and asked her if they could put it back on another debt card. To which the girl said "it has be the original form of payment." I told her "I understand but the account has been closed for security purposes and to no fault of my own but I do have the original receipt. I assume she contacted a manager over her head set to verify "it has to be the original form of payment, and exchange or store credit." I explained one more time that the account had been closed and asked if it could be placed on another debt and again the girl said "original form of payment or store credit." I told her so basically when you buy something here and close the account they will only give you store credit? I told her store credit isn't the original form of payment either. Needless to say I did not return the items, I told her to give them back to me with my receipt and that I would never return. I am angered at how the girl handle the issue. I did not ask for something that was not mine to begin with. I tried every which way to figure out a solution and all the girl kept saying was original form of payment. The manager was no where to be seen and in the end the girl was snippy. I will NEVER EVER shop at any American Eagle again. Nor will any of my friends and family. Now, I am stuck with items that do not fit and won't return them because I do not even want to purchase or exchange the items. All I wanted was the money put back on my debt card. Yes, I understand that it must be the original form of payment but the original ACCOUNT is not active anymore. There should be some sort of problem solving skills here. If I could give this zero stars I would. Worst store and customer service ever! read more

this store has got a great and friendly staff. they are so welcoming when i usually walk in through the door and begin to shop. the employees here also are always helping me find certain sizes or letting me know about what new sales that they have going on. Also....be on the lookout for cute colors and nice cheap underwear!!!! the store is nice and large. They have a lot of stuff on sale and a lot of nice stuff for spring. read more

LOVE their jeans. But I feel like their other items are a bit over priced. Their staff is incredibly helpful and they always have so much energy and personal style... I love it! read more

We bought 2 gift cards from the store and one had a zero balance when we tried to use it. The customer service group said we used the total amount $75 with one purchase at a store in ontario. We told them and shared the receipt where we used the $50 card at their store and they said we used all $75 in the ontario store. So even with the receipt showing they were wrong, they said their system was correct. The store manager acted as if she didn't want to help and left the poor associate to fin for herself. The corporate office wrote back and said their system is correct even with us showing receipts that they were wrong. Will not shop there again. Poor service and support. Watch and verify if you dare get a gift card. read more

I wanted to review this place because I have been here many times over the past 2 years. Every time I go inside all the staff are friendly and helpful. They always acknowledge you and try to get you in and out as fast as possible, which isn't always the case with clothing stores. Consistently great staff and durable clothes that usually have sales going on, I'll continue to shop here! read more

I love the staff here. I shop at American Eagle frequently and the staff remembers me every time I go in. They are friendly and entertaining. They are always helpful and the sales at American Eagle are awesome. Plus I get coupons in the mail. read more

I love AE. I mostly do all my shopping there. I have had quite a bit of experience with them and all are positive. Whenever something got messed up they are patient with my frustration and fix any issue. Thank you AE!!! read more

They always have the most fashionable clothes! I love my new jeans! yay!

This is the best American Eagle Outfitter store! They have a lot of selection that you can't find at other stores with extra sizes. The staff was very helpful and friendly. Alexis and Addy are terrific! They took extra time to help me find the items I needed and they were patient as I had my kiddos with me while I was shopping! One of my favorite stores! read more

Very preppy college kid looks. The place is filled with sounds and their is always some friendly face to help with clothing. They sell shoes and toward the back they have a decent sale rack. read more