Thank you, Ilana, for going out of your way to resolve this issue. I appreciate your due diligence and belief in customer service. I wish I had the opportunity to have dealt with you in the first place. Your professionalism and dedication will be the saving grace of the ALO brand. I hope other employees recognize and appreciate you as a great manager. Thank you again. Erika read more

My wife has wanted to try this boutique for a long time, we have friends that love it so and we went. Tons of parking at the forum shopping center. As soon as you walk in, you feel this incredible energy and beauty. Every item is made with a fabric that is wearable breathable and beautiful. And different that's what made it so great it didn't look like every other athletic boutique. My life got some pants that are a fabric that are part corduroy part cotton they're just super cool and a T-shirt. That is the most comfortable T-shirt to work out in she will ever have. We loved this place and we'll go back. read more

ALO - Super cool shop for Deb - Men's Clothing Near Me - Carlsbad, California

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Worst experience ever -- total waste of money! I was so excited to shop at the ALO store in Carlsbad for the first time. I bought a tank top and two shorts -- spent over $270 thinking I was investing in "premium quality." Guess what? After one gentle wash, the tank and one pair of shorts were completely ruined -- torn seams, frayed edges, total garbage. For a brand that markets itself as "luxury activewear," this was beyond disappointing. Feels like I got an overstocked, low-quality batch that should have never been on display. ALO, if you're charging luxury prices, at least stand behind your products. Never shopping here again -- save your money and your frustration. read more

ALO - Men's Clothing Near Me - Carlsbad, California

Called the store to make sure they had an item in stock after a different store told me they did. They confirmed they had 2 in stock of the item. They even made sure I wanted the hoodie not the crewneck and I arrive at the store (after driving 45 min) and they don't have the item. Beyond frustrating as I went through the work to call them to ensure they had it before I drove. They couldn't even offer compensation for a mistake on their end!! I plan on sticking to Lululemon for my "luxury athletic wear" as they have better customer service. Don't recommend going to this location and don't plan on coming back. read more

Really nice and helpful employees. Easy exchanges and returns. Thank you for your help.

I purchased a gift card a few days before Christmas and gave it to my niece ON Christmas day. When she went to use it last week there was NOTHING on it. When we called ALO customer service it said it was used by me to buy "ivory slippers" for 77.00 well those slippers are 175.00 and so if someone bought those slippers for 77.00 I would think this was an internal scam. That's an employee price for those things. Unfortunately customer service didn't rectify the situation they referred me to my credit card which did stop the payment for that. Unfortunately I will not be shopping with this company again. read more

Great, friendly service! I went in to do an exchange and also wanted to get something I ordered, online, gift wrapped. It was such an easy and pleasant experience! Thank you, ladies! read more

Thank you, Brie! She is so bubbly and great customer service! Awesome location, super friendly team and always so helpful in finding things and putting outfits together. read more

Excellent products and Excellent experienc. We bought a sey of clothing tee, shoes and all the staffs are super friendly read more

ALO - Men's Clothing Near Me - Carlsbad, California

curly haired young lady didn't greet us, didn't ask if we needed a room, she just gave us a dirty look and ignored us. great quality clothing, but didn't receive the service we wanted. she has an attitude, so we ended up finishing our purchases online instead. Won't be back but thanks anyways. read more

Great customer service. Very happy with the personal treatment. If they are always this helpful they will always have my support.

We love shopping in this location. Always a great vibe. Abby, Mia and Sofia have always been very helpful and with such excellent customer service! - Dom and Marsha read more

This the the best Alo location!! Made my exchange so easy. The team was so helpful and kind!

I absolutely love this locations. Every employee here is always so helpful and knowledgeable. I refuse to go to any other location but this one. I always have the best customer service here. read more

All associates working had RBF. Not helpful and felt like a bother asking for a size check and a fitting room. I wanted to walk out with the first interaction with the girl standing at the front of the store. The environment was not inviting read more

This location is awful! If you want true customer service and enthusiastic employees go to lululemon! If you're not looking to do anything but buy an item and leave, this is the place. read more

Extremely unhelpful and aloof workers that didn't seem like they were friendly at all. My wife was 1 of only 2 people in the store and needed some help with sizes after getting a fitting room but nobody was to be found. read more

Love this store! Great location well organized and love the set up. The selection and inventory is on point. Def a vibe here! Not to forget that the staff is awesome! read more

Really pretty store and attentive staff. Manager was really nice in price matching some of my online orders for the sale with no fuss. Always greeted and treated nicely here, will continue to shop! Thanks! read more

While vacationing in Carlsbad, I stumbled upon Alo. The men's section was limited but clean and organized. The employees were friendly and were able to help me find exactly what I needed. Great service! read more

Helpful staff and clean store with options for men. The manager was great and helped order an item that was out of stock.

Love this store and this location in particular! The service is amazing, I have been in multiple times since they have been open and I definitely feel like all the bad reviews are from people who feel entitled, which is very upsetting. I have been in during times with difficult customers and it's truly unbelievable the team gets the short end of the stick when they are just following company policy. read more

Haven't been to the shopping areas in Carlsbad in a long time, and going to this store made me remember why. They're very selective on who they say hi to. Wasn't greeted at all and had numerous employees walk by me. I didn't feel welcome at all. I decided to try on a few pieces and finally someone acknowledged me when I came out. Yeah I won't come back unless I really need to. read more

Loved this store! Went in and met Sophia she was very kind and knowledgeable on all the clothing. I came in for some new yoga clothes and usually buy quick but she encouraged me to try them on. So glad I did since I didn't know alo sizing. Fantastic service definitely coming back soon! read more

Recently came in to make my first purchase (I'm a Lulu girl) I spent about 400$ to get a few things to try out and see if I liked them. A few days later (10 days to be precise) I wanted to come back in to exchange the bra for one size up (it being my first purchase I wasn't quite familiar with the product and how each line fits), I also had notice that product had a factory malfunction, not a big deal I just figured I'd go in and get it swapped. The manager said that at Alo they do NOT accept size swaps, and being that it was damaged (definitely not from my accord and even if it was, I had it for 10 days; let's be more confident in our material) there was no way to exchange for another size. Manager wouldn't talk to me and sent her worker back to again tell me there was nothing further they could do. I took it to UTC mall, they opened my profile and were extremely kind and helpful. Don't know how long this manager has worked there but you can't really make your own store specific policies. Won't be returning to this location and I really hope corporate looks into this manager. Date and time of incident was 9/1/24 at around 1:45pm. Happy to chat more if need be. Hope this doesn't happen to any new customers of Alo. read more

Had good experience with customer service when I've gone in, only complaint is that the price point is very high for what it is.

I love Alo! Their cloth fits very well and the quality of the mateirals are always good, thier cloth last for a long time, i love the look for thier cloth read more

Alo has some nice clothing. My wife and daughters felt this was a Lululemon upgrade.... We will no longer support this business. The service there is horrible. The women hang out behind the counter chatting but don't come out to offer help. This is not from one visit but from at least 8 visits. I bought stuff there for my wife and daughters before Xmas and felt like Julia Roberts in Pretty Woman where she was judged and didn't get service in Beverly Hills. On out last visit on 12/28/2023, they had these black and white sneakers on display everywhere but no price tag on any them. Here was the final straw: My daughter bought my wife a Scholar Hooded Sweater in Black for Xmas. It was a Large. My wife put it on for 10 seconds when we opened gifts. It was too big. We went in on 12/28 to exchange it. We also selected several outfits as we are traveling to Europe so we would have spent over $1,000 dollars. The woman at the counter looked at the Hooded Sweater and accused us of wearing it and said it was used and they would not be able to resell it. She said she could not take it back. This was gift wrapped at the store, presented on Xmas and 3 days later we try to return this new item. We were offered a customer service phone number but the decision was made that we could not return or exchange the item. Humiliated we left the items we were going to buy and went to Lululemon and Outerknown and spent our money there instead. When we got home we gathered all out Alo stuff from 3 closets and took it to Goodwill. Alo is not a brand we will support any longer. I am a global marketing executive. To me the brand is as important as the product. Alo failed. read more

Alo is by far the best active brand I have owned. The help I received at the store from the employees was phenomenal! The selection of styles and colors they have are hard to find anywhere else with the same quality. Highly recommend shopping Alo and definitely at this specific location. Loved the experience and will for sure go back again and again! read more

Store is always clean and welcoming. The management team is fabulous at resolving my complex orders- went above and beyond to call different stores and find me everything I needed. This will be my primary Alo store! read more

Have visited this location a few times and always greeted with such friendly faces. Staff is always ready to help me find a size and answer any questions. Great vibe in the store, it's clean and well stocked. Clearly the employees love their job! Will definitely be back. read more

Great location, friendly and knowledgeable staff. Love the product. Cant wait to go back.

Kinda sad how they treat customers. Very selective on who they greet and speak to nicely. Kinda seems like it's based off how you look/ethnicity as the other reviews said. Spent 400 there, love the clothing but felt very belittled. read more

Employees are not as friendly as the one in UTC location. I wasn't even greeted by seem to be a manager standing close to the entrance. She looked at me eye to eye but said nothing! Passed by two employees chatting multiple times (one of them was the same lady that was by the entrance when i walked in) and was never asked once if i needed help! The store was not even busy at all when i was there. There were literally 2-3 people including myself. You would think as a new store, they'll be so happy and welcoming to see customers walk in! read more

return policy is super bad they can't return or exchange without receipt stuff someone gave me this aloe stuff and gift and I did not have the receipt and it was so bad they don't return or exchange me the size without receipt read more