We had just come from shopping at Alo in the plaza, where we unfortunately felt watched, unwelcome, and as though the employees were annoyed that we wanted to try on several items. Walking into Lululemon afterward and being helped by Suzie was truly a breath of fresh air. Suzie was incredibly warm, patient, and genuinely happy to help. She repeatedly brought both me and my girlfriend different sizes, styles, and color options without ever making us feel like we were asking for too much. She never seemed frustrated or inconvenienced. She was open, attentive, and enthusiastic throughout the entire experience. There are several activewear stores in this plaza where we could have spent our money, but the customer service at Lululemon made us feel so much happier and more confident purchasing there. The store itself was clean, organized, and had a great selection, but Suzie's exceptional customer service is what made the biggest difference. She completely turned our shopping experience around, and we are so grateful for her help! read more

Pretty nice employees, I'll say I was a bit nervous going in reading the other reviews I tried on some clothes and a nice girl helped me out, didnt end up getting anything because I didn't find anything I absolutely loved but I'll be back in the near future to check out their bags and keychains Good selection at this store for men as well read more

I love this store for me and secondly for my wife. The men's running and athletic section is unbeatable. The fabrics the cut the sizing the colors it's all perfect. They know what they're doing. Then you go over to the women's side and it's the same, all great fabrics and great design. On top of that throw in great service with people that know the product. It just doesn't get any better no wonder they're so successful. read more

Lululemon - Clean and fun! - Sports Wear Near Me - Carlsbad, California

Colors are back, yay! Usually I get my gym clothes from Brazilian and Colombian brands because of the colors and patterns. Happy to see that Lululemon is adding more spicy colors other than black or safe neutrals. They should carry more patterns. Today at least I saw the animal print orange-red outfit that was really nice. The store is pretty clean organized and the male section is attractive too. I just noticed today that they carry male underwear and could not resist to take a close look. The sales rack is well assorted and prices are high but they have great quality long lasting products. read more

See all

Customer Service nightmare! 1. Very unpleasant staff...zero greetings and complete lack of smiles upon entering the store. 2. Puzzling return/exchange policy...neither is allowed after 30 days of date of purchase. What happens when folk purchase early gifts? What happens when the recipient or purchaser doesn't immediately try on the item? Net net...visit the Vuori Store just across the parking lot: pleasant atmosphere, friendly staff and flexible exchange policy! read more

Lululemon - The result of friendly staff and benchmark customer service. - Sports Wear Near Me - Carlsbad, California

One of my favorite Lululemon locations! I've always loved the associates here because through the years they have provided exceptional customer service, they answer any questions you have, and everyone has always been quite welcoming. Now that they have the larger store, they have a larger inventory/selection. It seems this location always has the specific items I'm looking for, even when they were a smaller store. I've especially loved in the past when they had their own Carlsbad and San Diego designs on their products custom to this store location. read more

This place is way overpriced, yes. This place has crap nobody needs, yes. But when out with my kid and a 100lbs+ dog comes waltzing in and leaving a disgusting fart for the whole store to enjoy, that is when I was completely done with this place. I'm done going to stores with dogs, just can't. read more

updated to add: was in Chicago visiting family this week and went with my sister to the Gold Coast location and she tried the like new program there for the first time and they had zero problem taking ALL of her items with barely even a glance through her pile. the awesome employee said "the like new program is a win-win for everyone. you get money for your next purchase, we get money from your next purchase, and somebody gets a like new pair of leggings at a great price" so clearly my awful experience was unique to Carlsbad. Happy to report back so I can still be a lulu fan. I'll Just pick a better location if I want good service :-) read more

Very bad experience, I purchased almost 3 k worth of lulu lemon from this store, I had one pair defective legging, I was told they changed their policy, will not allowed exchange. I will never spend another cent in this store. This is a bad policy for this brand, you will lose majority of your loyal customers very soon. Will never again purchase any items from them. read more

Lululemon - Sports Wear Near Me - Carlsbad, California

I wish I could buy everything in here. Came into pick up a repair for my daughter and exchange a short length from an online purchase- the young lady that helped us was fantastic- came up with options, and suggestions. Got my (hard to get into the dressing rooms) hubby to try on several pairs and then magically came out from the back with the perfect pair She also grabbed our leggings that were fixed . This was service that was on Par with Nordstrom when they cared- like back 10 years ago! Wow- we will be back- so helpful and informative and kind Wish I knew her name to give her credit! But defiantly go shop at this store read more

See all

This store is lacks customer service. the male manager that is always at the front , almost seems bothered by having to do a return and really can't be bothered by turning it into a sale. for the amount you charge for the clothing, a little bit of customer service and help would bring a ton of value. I wanted to exchange one of the items I returned, he couldn't be bothered with finding out if they had it. so I ended up returning them. a little bit of a smile and some help would be so nice , especially when the store isn't busy!!! read more

Everyone is super sweet & helpful at this lululemon. My #1 lulu store to go to . Kaylia was the sweetest helper! she was in the back helping me out & making sure everything fit well did inform her of a stain a jacket had & grabbed me a new one from the back super sweet of her. read more

I love Lululemon and bought a cute white tennis skirt at this location. It fits so well and I look very athletic! I can fool everyone now! The material is so soft and comfy to wear and I can put my cellphones in each pocket under my skirt instead of tennis balls read more

Walked in about an hour before closing to get some last minute leggings for my daughter starting track! The sales lady gave us a quick but informative run down on her recommendation of which style leggings to try. She even gave us accurate sizing just but looking at my daughter The dressing room attendant was super friendly and helpful as well! They both really made our shopping experience awesome! Fast forward to check out- they give a %15 off discount for first responders and military! Super cool! The store is super clean and the staff are all very friendly! Customer service is definitely top notch! read more

Customer service is disappointing. Called twice, no answer. Left a voice message, no return call. Then when I went into the store to exchange an item, the sales person gave me a snarky attitude. read more

Live by Lulu but the service at this location is simply very bad, they need an overhaul. I would rather drive to Irvine than go here and I live two miles, I go to DM or FV before this store. Gave it more than a dozen chances and they just are what not to do as store associates. read more

Lulu lemon only has 30 day return policy.... But Vuori has 120 days from no own I will do my shopping at Vuori .... Tried to take 3 tanks back because were too large and they refused to even give a store credit. I have spent so much money at lululemon read more

Will not be shopping here anymore. I have been a frequent shopper to this location I came in with my aligns that ripped ( I wear these just to lounge) and they changed their policy to it has to be within a year to exchange. I understand it's company policy but you could easily go into my account and see how much I buy and in management, I would honor this since I didn't know the policy. I also am in the industry and know to not where certain leggings for certain exercises to not cause rip. I am disappointed by their customer service and will not be shopping here and letting people know . read more

We have been to several Lulus around the country and this was by far the worst Lulu experience I have had. The workers were not helpful at all and were too busy gossiping with each other to actually help the customers. Also at check out they were very unfriendly. I bought a few things and they shoved them into a smaller Lulu bag to save from giving me the larger size bag. It was frustrating and I will not be back to this location. Management needs to get things figured out here. read more

Such a great day walking into the store today! - new location is beautifully mapped out - lots of organized inventory - plenty of smiling employees excited to help - knowledge and experience to help pick out the best products Overall always so so impressed not only with the quality of clothing but the customer service from this brand. I've always wanted to be a brand Ambasador and Hope I one day make the cut! Sara you were an MVP today at check out thanks for making my day with your smile @neeks93 read more

Lululemon - Dad was in town from Sweden and we had to get him his first set of Lulu pants! @neeks93 on insta 3 - Sports Wear Near Me - Carlsbad, California

I came into store and was completely disrespected and downgraded race was definitely involved ! Less that a couple days I came to this location and purchased $1800 worth of items ! I usually come to this store often but this time I purchased the new grooves and was told they can hemmed ,for free . I contacted the 877 they told me to bring in pants to get one replaced (keep in mind I came in to get 7 hemmed) The girl that helped me inside the room didn't ask for my name or anything wasn't helpful at all and when I told her I was told to bring this pair of pants and by the customer service rep from Lululemon she said sorry that doesn't fall under the replacement when I was told directly by Lululemon to go in and get it replaced. I didn't wanna argue with her. She was rude from the beginning and clearly racist. I was the only person in there that had black hair and dark skin surrounded by a bunch of blondes, so definitely a race was involved I was downgraded and let me just say defamation of character was involved. So this gal decided to run her mouth while I was still in the fitting room saying "she caused damage to the pants because when I gave it to her, it wasn't they're when I handed it back"completely unacceptable unbelievable and unprofessional she doesn't deserve to work at Lululemon or yet anywhere with that kind of personality. Keep your comments to yourself and use your mind. I walked in with $800 worth of leggings to get hemmed and you really think I am concerned about $118 leggings but yet to cause damage to them to get a pair replaced that falls under your warranty. Are you kidding me? I really hope the store takes this as a lesson because the way she made me feel was very out of place and for 28 years I've never felt so low and downgraded and as a professional healthcare worker, I highly recommend you guys get rid of her because I will make it very bold moving forward that this Location doesn't care about their consumers and they are 100% OK with their employees being racist. It's unfortunate because my husband and I enjoy this location much and there are a lot of good staff here but that one bad seed make the whole heard bad! I already filed a formal complaint with Lululemon directly, and I really hope this is a learning lesson for this location. Now I know why this location only has two stars, but it took me several times to me coming here to have a bad experience very unfortunate because I live and breathe lulu from backpacks, water, bottles, hair ties, clothing everything never again we'll I come to the store or yet support. Lululemon. Customer service will follow up with me and I hope this employee is no longer at the location ! Or any other send her to Nike with a attitude like that!! read more

Lululemon - Here the Customer service number if anyone else needs that I'm pretty sure you will if this employee still here! - Sports Wear Near Me - Carlsbad, California

See all

One of the best brand. Alway great service and high quality of clothe. I am your customer forever

Saw a jacket on sale online and then saw it wasn't marked down in person so I asked THEEE EMPLOYEES to make sure it was the right item and that i would get the discount before i got in the 40 min line. They all said yes and that they would price match it up front. THEN WHAT HAPPENED. It apparently wasn't the same item according to the cashier. 40 mins..... for nothing. Truly disappointed in this Lululemon. read more

This location is positively lovely. Great customer service and friendly staff! Originally came here to return a sports bra bought online but had to go check out some running leggings to replace the ones I've had to retire (from 2014!). I was assisted immediately and given info on the different materials, cuts, and recommendations. Very happy with the running leggings I chose. Thanks, Lululemon Carlsbad! read more

Anthony was very helpful! Tons of selection from bags to tops. And he didn't hesitate to go out of his way to make sure I found everything i was looking for. 10/10 customer service read more

I like the bigger space here! I keep getting gift cards to Lululemon because people know I am in Pilates and yoga almost everyday. Plus, these clothes manage to survive the wear and tear I could receive from my dog sitting on my lap or jumping up to greet me. read more

I'm not sure they can really afford to ignore their customers...correct me if I'm wrong, but aren't we the ones bringing the money to you in exchange for goods/services? Dunno- came it to get my wife a Valentine's Day present and left empty-handed after walking around for 15-20 minutes with 0% engagement. Lulu, I've spent enough money here but you make the decision too easy to just go elsewhere, and pay less to boot. #notjaded, just not buying into the hype anymore. read more

This specific Lululemon store had outstanding service! The teams at the store went above and beyond to assist me and my purchases. I went to the store on two different days in the same week and both sales individuals went out of their way to assist me. Nice work in training this staff as I purchased a lot of clothes and it was an enjoyable experience! Love the clothes, and the service! read more

For such a big store did not have the items I was looking for. The service was lackluster at best. I was referred to the website multiple times to buy there but I was wanting something that day. Ended up settling for a different item that I'm not as happy with. For the price I shouldn't have to settle read more

This store is the worst! Female Sales associate is super rude.. I've never been treated the way this female sales associate did.. I hope the owner knows what she is doing, she's ruining lululemon's image. So disgusting read more

I bought 11 pairs of pants, I had 11 of those pants hemmed and somehow when I came to pick them up, there was only 10. Adele was the customer service representative, and she took swift action to have the missing pant hemmed and shipped. Pretty fantastic customer service! Well done Lululemon! read more

Lululemon - Sports Wear Near Me - Carlsbad, California

Spent over $500 at this location, and as I was walking out one of the sales associates accused me of stealing because the cashier didn't take off the sensor! The sales associate also asked me if I paid for the jacket that was actually wearing that I purchased several weeks prior! I called and spoke to the manager and told her what happened and the incident that occurred at her store and honestly she really didn't care! She wouldn't even tell me the name of the sales associate that I described to her. She says it's company policy that they don't reveal employees names. Honestly, this is got to be the worst Lululemon store I've ever been to! It's run very poorly with low grade employees that just stare at you if you ask for help. I DO NOT RECOMMEND THIS LOCATION, they also never have stocked inventory! read more

The sales associates at this location are so rude, the untrained employee had to go get her manager for a refund and they wouldn't let me exchange brand new leggings unworn with tags still on!? They immediately had attitudes were completely untrained. I was able to exchange them at another location with zero problems. I noticed all the other negative reviews mentioned the employees were racist and I 100% agree there was a prejudice undertone to my entire experience as well. read more

I fell running and tore a pair of LuLu leggings I had recently bought. Took them here to see if they could be repaired and they were kind enough to replace them. Made the hurt of a bad fall a bit less! Thankful for the kind customer service. read more

Always love the customer service here. Thank you for being attentive and helpful. I have a few bottoms and have had gifts given to me from friends. I love the fabric and the fit. read more

I had an amazing customer service experience with Sam. He is one of the friendliest and most helpful employees I have ever met! He was extremely accommodating and very nice and genuine. He goes above and beyond to help customers and he's a great reflection of the positive attitude and welcoming spirit at lululemon. 10/10 experience and definitely recommend talking to Sam at your next lululemon visit! I'll be back! read more

I must say that the Daily Yoga Jacket and Run Pace Tights make your body look AWE-MAZING...even if it might be slightly less than AWE-MAZING. I sent the hubby to H&M knowing full well what the price point was here. That being said, I have never owned such flattering, high quality fitness wear in my life. I figure since I am now a "professional" I can write it all off. So there ya go. I received service with a smile and the folks in the fitting room were more than helpful in bringing you sizes as requested. I almost didn't try on the Run Pace Tights but the sweet gal that helped me insisted I should...who was I to argue? And boy was she right! What an amazing fit! I ended up picking up a pair in Navy & Inkwell and a couple of the Daily Yoga Jackets in Black and Inkwell...who needs to eat or pay rent? Not this girl! Here's me pretending to be a fitness model wearing the jacket: FAIL! http://www.yelp.com/biz_photos/lululemon-athletica-san-diego?userid=DfOj2Jf4MlTQiF5TMHCm2g#9c58-2Hhk04XS9ukixN74Q Quality gear, pleasant service, decent clearance rack and overall great experience. Thank you so much for redeeming the awful experience I received at the La Jolla location....will return! read more

Lululemon - Daily Yoga Jacket in Black - Sports Wear Near Me - Carlsbad, California

Very rude and unhelpful when I lost my sunglasses in the store. Once I called the police to come in they immediately found my sunglasses!

Margo helped me out with The Mirror at Lululemon and she was able to answer all my questions. She was very helpful and I felt welcome in the store. Also, the new location is amazing ! So much bigger , I love it ‍ read more

Walked in, maybe 2 customers in store and was not once greeted with a hello let alone asked if i needed any help. Hung around a few minutes to see if anybody would acknowledge me, because I was looking for a particular pair of shorts. Not one time did an associate acknowledge me.. left and won't be back. read more