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    1 year ago

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    M Sorelle

    M Sorelle

    (12 reviews)

    $$$

    I work across the street from this store (Encinitas location) I'm in sales and sell high volumes of…read morehigh end products. I pride myself in customer service and proper etiquette when dealing with the general public. I have now been in this store 3 times today being 12/8/22 approx. 2 pm. I have been greeted poorly every.single.time. The first 2 times I don't think the woman working even acknowledged I had walked in and today the sales associate gave a underwhelming hello and didn't ask if "I was looking for anything in particular?" "Can I help you find a Christmas gift?" "Let me know if you have any questions at all, I am here for anything you may need" and there was nothing as I left the store either "Thanks so much for coming in" "Have a great day!" Are just a few things you can say when you work in retail. If this wasn't the 3rd visit with the same treatment I wouldn't be leaving a review this thorough but I really felt the owner needs to know. They do have really cute items for purchase in there but the staff is rude and seems to maybe only cater to customers who have a certain look to them? Just a guess. Do better in the customer service department and you'd make more sales! I would have been willing to buy a necklace I saw in there today and really cute MYSTIQUE sandals if I was at least treated like an actual customer but I can't support this business.

    I had a great experience here! I went to get my wife a birthday present. I don't ever buy clothes…read morefor her but decided to do it this year. I walked in and Jessie greeted me so friendly! She helped me so much, as if I had my own personal shopper. She helped point me in the right direction as to what would be perfect to fit in my wife's style. The store is beautiful and it's rare to find such great customer service. I am so glad I found this boutique, but might be in trouble if my wife goes back (she will buy the whole store).

    Rowan - womenscloth - Updated May 2026

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