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    ZARA

    2.0 (92 reviews)
    Closed 11:00 am - 8:00 pm

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    Zara employee said the packaging was damaged and they wouldn't be able to hang it back up to sell

    I was driving from Encinitas to do a return and see some items in person so I wanted to check what time they closed online. To my surprise I found out they have a 2 star review. I was shocked because my experience has usually been "ok" but never negative enough for a 2 star review. When I was greeted, shooed around, and went to do a return. I saw the girl that normally helps me (red hair) and was excited internally to see her since she's always so nice and pleasant. Instead this African-American girl with piercings went behind the counter and waved me over. I could already tell a slight attitude and thought I'd just be nice and pleasant since I'm doing an easy return. Long story short, she told me out of the things I want to return I couldn't return the belt based off it not being attached to the tag it came with. I told her I didn't rip anything and was very careful so I could easily put it back, she still insisted it's not in its original packaging. While she was returning my shirts I put the belt back in 5 seconds and showed her it was back how it was shipped to me. She still refused and said it's not in its original packaging. I asked her, if I check the other belts and compare it to mine, it's going to be completely different? She said yes, so I went over and checked (photo attached). Besides the belt itself being in Euro not dollars, which I can't help, it was exactly the same. I went over to the manager to show him the belt, he already had a "policy" pulled up, I told him the packaging is the same, he said "but you wore the belt it's bent due to signs of ware". The belt didn't fit me so I did not wear it, I asked him if I could show him the other belts, which he saw my belt was in better condition then the ones hanging. Which shows unless people wore all the belts on the rack, it comes this way. Ultimately he agreed to do the return, but this whole interaction had me shocked and surprised. Luckily the original girl who usually helps me ended up helping me, and like always she was so nice. I even explained the situation to her and she said, "don't worry I saw the interaction with the manager and I'll take care of this." At the same time one of her coworkers asked "what happened, what's up?". Luckily the girl is professional enough to say, "nothing it's fine". So at least like most situations they can talk about it once I'm gone, which is fine by me. I would have given my experience a one star, but thanks to the girl with the red hair, I'm giving it 2. She's literally the only reason I'd come back. Just unfortunate the company isn't aware of their horrible reviews, or if they are, they won't do anything about it. I've visited Zara in Europe so many times (Italy the most) and the customer service there is far superior to the Zara's here. I send so many friends here, I'd think twice now because I'd hate them to have the customer service most people have (negative). Based off of all the other reviews.

    Bree N.

    Visited this location three times. Never been greeted by the employees. They will walk around you without acknowledging you. The two times I've requested assistance they just cannot be bothered. I needed a specific size of pants for my son which they did not have in stock. Collin, who was not visibly productive, suggested we try another store. I'm asked if he could call a nearby location to verify they had it in stock before I made an unnecessary trip. He acted bothered. I gave them a third try today but it was more of the same. Please do better.

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    3 months ago

    I love the Carlsbad Zara they have everything and always restocking ,employees are wonderful and very welcoming .

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    4 months ago

    Large store so much to choose from. Must be fairly new location in Shopps of Carlsbad...

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    7 months ago

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    10 months ago

    Aaron!!! I had an appallingly large return, and he was a champ. Especially thankful he brought up help so I didn't hold the line up.

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    2 years ago

    They are the best! Great clothes, great savvy sales professionals & convenient location! Amazing selection of beautiful clothes

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    3 years ago

    Yelp lies about their closing times on Sunday closes at 6 PM just drove all the way here for nothing...

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    Page 1 of 3

    Ask the Community - ZARA

    Review Highlights - ZARA

    Huge thanks to Aaron for his tremendous help with all of my questions and helping me find the items I needed.

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    Alternative Retail - The official Cuts Warehouse Sale is coming to Carlsbad, CA. Save up to 70% OFF on men's premium apparel.

    Alternative Retail

    (19 reviews)

    Alternative retail is a warehouse clearance store that host sales from various partners that…read moreinclude Vuori, Olukai, North Face and more. They have several locations- including Riverside, Tustin, and Carlsbad. For more information about Alternative Retail sales, you can sign up for their newsletter. Many sales require you to sign up in advance for a particular date and time, otherwise you are on standby to get in. These sales offer great reduction on items, so if you area fan of these brands or like in kind check out their website. The Olukai sale that I recently went to, offered predominately shoes. Most people were on the hunt for sandals, as their shoes tend to be over 100 dollars. The offerings were in big boxes by size where you had to hunt and peck for shoes. The offerings did not only include sandals, but also included slippers and tennis shoes. The men shoes had a lot more variety. Beyond the Olukai brand, there were couple of other brands being offered that provided yoga wear, snow wear, and sunglasses. The experience was good as fellow customers were not agressive. The event was pretty tame. If you have interested in a brand, and you don't mind searching through boxes, then this is a good opportunity to snag a deal. Just remember there are no dressing rooms at the events.

    Depending on what brands are for sale, you can score some great deals. Initially, we would sign up…read moreonline for a pre-selected time but found that just showing up at the door generally works and they just let you in, except when the brand was Vuori, lines were long when it came to that. Generally, there will be a mix of designer brands for sale, either with fixed prices or 60-70% off regular price. For example, I purchased Roxy waterproof hiking boots for around $20 and tshirts of brands like O'Neill, Obey, or Salty Crew are around $10-$12. Fun shopping experience, I would return.

    Carlsbad Premium Outlets

    Carlsbad Premium Outlets

    (754 reviews)

    $$

    Small shopping center next to the flower field, I mean directly next to it!…read more Found a cute purse at Coach that wasn't sold online anymore n was sold out everywhere else! Workers were very attentive and helpful. Actually had to go back and buy it bc I couldn't stop thinking about it lol Went to the toy store and found rare stuff my son was hunting for so that was a treat. The staff there were also very helpful and gave my son few free sleeves for his one piece cards. The place is very small, very clean and all the stores were organized. It wasn't very packed on a Saturday, it didn't feel that way but the parking was a hot mess. Lol maybe bc they share parking with the flower field. My favorite is the view of the flower field next door. Really is heaven on earth when you see such colors surrounding you.

    Very strange that majority of the sales being advertised at the outlet stores here are "Buy 1 Get 1…read more50% off".. which to me, isn't much of a deal. Where's the 60, 70% off? Lol. I guess not too common nowadays. These outlets in general is pretty standard with pretty empty crowds so it's not hard to find a parking spot. The vibes here feel like more of a casual mall with the food and iced tea shops having more people in line for than any of the retail stores. However.. I was able to find a great deal at one of the stores! Still worth walking around to look and browse through some stores. Children activities.. they have a fun life-sized checkers board to play with and even a train ride.

    Macy's

    Macy's

    (228 reviews)

    $$

    A LIVELY, YET PRICEY MACY's! It's true, North County clothing stores are pretty expensive compared…read moreto their counterparts in other locations of SoCal. My Mom came in looking for a dress and managed to find some nice options, however we were shocked with some of the sticker prices. Some of the items were not up to par with quality to warrant an up charge. Come prepared to pay, just saying. Anyways, we were shopping for an upcoming series of special events and we found some great stuff. Our wallets weren't happy, but we were. The cashiers were polite, helpful, and surprisingly talkative. It's nice to see Macy's staff who care about their customers! The store was neat and organized, there's plenty of fitting rooms and the waiting area by the fitting rooms had comfy seating. I found the store to be very accessible, I utilized the elevator (the decline escalators were broken) as I was recovering from a knee injury during my visit.

    Honestly, this store is decent. It certainly doesn't have a luxurious feeling because nothing at…read morethe mall exudes luxury, but hey it's like an upscale Target. I'm actually a fan because you can find the essentials here and get what you need. I have come here a number of times for clothes for my teen girls for special occasions or for workout wear. The quality is far better than the junky and cheaply-made fast fashion at the name brand stores in the mall. I was relieved to find prom dresses here at Macy's that wouldn't fall apart after wearing once and the dresses looked lovely- not skin-tight for a 16 yr old. If you join the Macy's rewards, you can get coupons and updates which can add up in conjunction with sales. Worth stopping by.

    ZARA - womenscloth - Updated May 2026

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