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    Rivers & Roads

    4.8 (4 reviews)

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    Aranelle

    Aranelle

    4.1
    (37 reviews)
    0.0 mi
    $$$

    . I love this store they have so many unique items, clothing, shoes & gifts. Can't wait to see the…read morenew items each time I come to town..... I bought several items including the coffee towels for gifts. The first few days I was here I had a hard time making it in to the store before they closed.....Before Covid they used to close at 6 but now it must be 5pm. Anyway I made it in and I love all the new items. This is my second year of coming to Carlsbad for an Extended stay during the summer & while I'm here I make a point of shopping small & local. Face mask are required, hand sanitizer is located at the front door for your use.....They are Cleaning between customers...... The staff is always supreme! Very helpful & have great suggestions.....They always ask if you need anything wrapped. Absolutely doing everything they can to make you feel comfortable during this crazy time.

    I have been in this shop numerous times as I am a local. And every single time I am in the shop the…read moreemployees ignore me. They are so cold and unfriendly. I don't understand how hard it is to say "Welcome" or "Hi". Do I not look like your typical client? They seem to judge whom they're going to engage with and not engage. From other reviews on here this seems to be on ongoing issue with the employees. It's all about the TRAINING!!! I like the clothes but I just can't see giving money to this establishment when the employees can't engage. I walked in yesterday and there were two employees who never once said one thing to me. I walked around picked up something I was going to buy and then I put it back because no one spoke to me. This has not been the first time no one has spoken to me. I walked out and down the street and made purchases at two other boutiques because they were friendly and engaging. Please teach your staff how to be kind and welcoming to all. It's really not that hard. The women working here don't seem to care about customer service or they don't know how to engage with customers because they haven't been trained. I still have a gift card to use here and it will be awhile before I decide to use it or give it to someone else.

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    Rivers & Roads - shoes - Updated July 2026

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