The worst customer service. The manager doesn't know how to provide customer support and resolve and find a solution. The only thing he says no. Was returning my online orders and had a screenshot from my online receipt. He said I can't accept it because you took a screenshot shot from another screen. He said log in again and show me the actual email. I told him I don't have my personal phone with me it's a work phone I can't log in here and the screeshot shows all the information. He was like I can't accept it. I told please this is insane I drove 30 min to come here. He still didn't accept that. This a an absurd customer service. read more

Nice to see this location in Carlsbad. The women's area is always messy. The mens area is consistently organized. The staff is very helpful. Des is always polite and helpful in finding my size. Took one star off for the disorganization. read more

I am yet to get contacted by anyone from Zara since I first reported on 5/18. My email to the VP of US operation went unnoticed- it tells you how much they care for their customers. Extremely disappointed and unsatisfied with the lack of the service at Zara from the top to bottom. read more

Horrible customer service. Purchased my daughter a pair of jeans for her and she didnt try them on in store. I figured she would like them but they have zero stretch so I tired to return them today but was not able to. The lady at the check out counter said if I don't have a receipt I cannot return them. I told I have the credit card that was made with but she said no receipt no return. read more

Clean store Not always the most helpful with service or in the fitting room I love having a ZARA in North County San Diego and this Mall has made huge improvements But ZARA should be a fashion leader with experience and excitement sharing with customers on how to create outfits and trends! I think it would increase sales and their business! But if no one is there In store to explain, hype up or share people new to the brand will not know! Come on ZARA employees get out there and cheerlead your store More sales=more hours=more read more

I went in twice in December 2022. The first was to find a NYE dress. The young ladies on the floor and in the dressing room were friendly and helpful. The second time I returned was to return a coat I purchased online. The cashier was friendly and made my return easy and fast. Will be back to shop here again soon! read more

Why do the employees here have such bad attitudes?? Not helpful at all. The worrrrst energy. They definitely would rather be somewhere else. And honestly, so would I. And don't ask if they can start a fitting room for you. They'll sharply tell you they don't do that and you have to carry the heavy armload of clothes around or try on some and get the rest. Interesting to say the least. read more

The workers here have nasty attitude! Customer service here doesn't exist and it's just a terrible experience overall. read more

All I wanted to do was try on a dress that was on a mannequin. First I looked around for that particular dress, but couldn't find it. Asked an employee and she told me that they don't let people try on the clothes on the mannequin but she could ask. So she did. Then she said the manager was asking if I planned on buying it. I told her that I couldn't really say, because I need to know the price of it and try it on first. Then she says they're not letting me try it on. read more

Please make sure to check your receipt before you leave the store. I was charged with an item that was $180 that I didn't even purchase. I caught it right away but if I would've left the store, there's no way they would've given me my money back. read more

One poor cashier on a Saturday and and dozen associates working on go-backs. Great going Zara. Great teamwork and leadership. *sarcasm*

Picked out a bunch of clothes the day after Christmas just to find out their dressing room is closed. They should notify you before you waste your time picking out a bunch of clothes. I was trying stuff on here last week. Do better Zara! read more

Like everyone else said, awful experience. They have their fitting rooms close and they give you hard time accepting returns. We lost our credit card and they were like, do you want store credit? We said no thinking they are going to explain if we have other options, nope he put everything back and gave it back to us with zero explanations! Now I have to by $300 worth from a brand that I would never shop from again. Store manager was complaining about his managers saying they are not nice to us when we give them feedback! I'm not sure if this makes me feel better about this brand! It gets more disappointing every day and I'm sure they will go down if they keep doing business like this! read more

Exchanged an item this evening. Waited about 10 minutes. I was 2nd in line, with about three customers behind me. Another Associate came up to the registers. I thought she was going to help out the only associate ringing. No, the Asian associate who may have been the manager or definitely someone in charge..just ignored all of the customers. When I was doing my exchange, the associate needed help. She asked the Asian manager for help and she took her sweet time counting her drawer. The associate asked for help again. This is after 5 minutes of me standing there wasting time. The girl finally helped. What kind of low rate customer service is this? I won't bother going back to spend my money there any time soon. Next!! read more

The Zara in Carlsbad did not have many choices at all for holiday parties. I previously was at the Zara in Honolulu a week prior and found their store to have lots of fun choices but my suitcase was too full to buy all I wanted. Came back home and was very disappointed by the Carlsbad store. read more

Great customer service! My new fave place to shop. They have very competitive prices for food quality items! read more

Terrible store, terrible customer service. The manager is a joke, and the employees are as rude as he is! Good news is, that mall is tired/old/out of date and the stores in there are having to close down due to low sales! Haha! Good luck to that crap hole. I will never shop in there or online again. read more

Terrible customer service! Rude cashier turned a Tuesday morning visit to the shop with my granddaughter into a real downer. While many employees roamed the store, only the unfriendly woman "on the management team" operated a register. If the items I was attempting to purchase had been for myself, I'd have set them down and walked out. But since the clothes were for my 7-year-old granddaughter, I sucked it up and waited (far too long) in line only to be treated with disdain and contempt. I guess I'll go back to online shopping and eventually the mall shops will die out from the lack of any care given by those who work there? read more

I spent over 30 minutes shopping with no help from the two associates that work there, not even a greeting. One appeared to be a manager and another an associate. When I finally finished shopping, I placed my items on the counter and waited several minutes, no longer since I was already bothered by the lack of customer service. I left the items on the counter and passed the associate at the front of the store before leaving. I looked in her direction and there was still no type of greeting or acknowledgment. My wish for them both is that karma reminds them how it feels to be treated less than and the learn to do better. read more

Horrible. The wait is super long. Workers are rude. Bought a top here they wouldn't return it. Their bag put a stain on the top. Never took it out of the bag. Do NOT shop here read more

been to this location twice and both times a short hispanic employee looks to be about 20yrs old, was super rude. she always seems to be having a bad day it's almost like the customers are an inconvenience to her! I usually see her in the fitting room area! hopefully next time I catch her name to report her! Zara needs to train them better! I work retail and it's NO WAY to treat any customer, she's so young and has an ugly attitude how embarrassing for her. also on sundays they close at 6pm NOT 7pm like their site claims! read more

My grandma bought me a sweat outfit from the men's section on accident that obviously doesn't fit my body how it should considering I am a women lol. The employees and customer service are no help at all. She paid full price and in cash! I was willing to get store credit or exchange it for the women's and they will one let me get the same men's style in a different size or color. Very disappointed in Zara! I buy all my clothes here and spend a lot of money all the time! read more

Horrible customer service. Pants that were purchased had a defective zipper. I was told that they were unable to help me at the store and was told to contact customer service. I called customer service and they told me that they were unable to help me and that I needed to go back to the store. Cheaply made products, expensive prices, and horrible customer service. I do not recommend. read more

Horrible management and low on personal. Have to wait for 30 min in line because there was only one cashier available while he was helping another customer. read more

My friends and I went shopping and decided to stop inside Zara to look for some dresses for my friends bridal shower. Throughout our shopping experience we felt gazes of two male workers - gazes of judgement but we tried not to think much of it and assumed we were overthinking it. At one point my friend went up to a male worker who was referred to as Sam I believe and asked for helping recalling where she grabbed a pair of jeans from since she wanted a different size and he simply just pointed to the far side of the store and said "over there" - he didn't even help her find them so in turn my friend decided to just not buy them since she was so frustrated with her experience trying to find them. When we went to check out, my other friend gave a young male employee - tall with curly hair - her dress to check out. He then proceeded to ask her in a very rude tone "Did you even try this on?" That instantly struck a red flag and severely upset my friend. We were so shocked by the judgement and rude question that we didn't even know how to react to the situation so we just stayed quiet and left the store after she bought her dress. Now looking back at how we felt the whole time inside the store I don't believe we were overthinking feeling judged and stared at while shopping. I tend to let things like this slide because I've worked in retail and I know sometimes people have bad days but the way we were treated was completely uncalled for and I hate to say it but we won't be returning only due to the way we were treated. I hope nobody else finds themselves in the same position we found ourselves and I hope the management of this location is able to identify whom I am speaking about and have a training session on how to kindly treat customers. read more

Staff are young and unprofessional. The kid who claimed to be a manager kept looking at his scanner than actually talk to me when I have a question to returns item. He doesn't even apologize for not talking to me as a customer but he was doing his thing. When I asked what is his name, he was scared to provide it and mentioned he is not wearing a name tag. Worst Zara ever, no wonder only kids work for that store because they don't know how to handle customer services and only get paid minimum wages read more

Customer service here is excellent! I'd like to especially thank the manager Brad for being very helpful. Brad graciously helped me find the right sizes I needed, offered help with coordination and is overall the kindest retail associate I've interacted with, ever. I've never had any trouble returning items here before either, the staff are all very professional. Zara will always be a good option when buying clothes, shoes or accessories. I have been shopping in this store for many years. The sizes fit my measurements, variety of styles and affordable prices. read more

Customer Service For a location that is not busy at all and is a fairly new store to the mall, I expected the employees to be a little more helpful and approachable. A waiting game also seems to be an issue for every location I go to, no matter how slow the hours are, there's always a line. There were 2 cash registers open and each with a customer that lasted more than 5 minutes so I had to ask if they had another register available. One associate was nice enough to respond and direct me to the men's register which had no li Selection There great selection as it seems not a lot of people shop here seeing a lot of sizes available for many of the pieces sold here. Cleanliness The store is really clean and organized! read more

The store holds to its standard of quality, organization , cleanliness, and aesthetic . However my review is based of the immature gal working in the dressing room this Saturday . She was talking loudly and bad about customers to another worker while in the fitting room. Ridiculing then person who called to ask a question about the stores location and in another occasion claiming it smelled like "B.O" in the fitting room. Have a little prudence if that maybe true and keep that to yourself . What is the need of making crude remarks so loudly with customers listening ? To all you youth out there , I know you're still maturing , but if you sign up to work in retail , don't make fun of your customers and their questions or of the "odor" in your environment . Work in retail and be of service to your customers who in a sense are giving you a job by supporting the place you work for . read more

Couldn't exchange a jacket and shorts with a tag on them that I got as a gift - terrible return policy and even worse at handling the situation - corporate Zara please take a page out of Nordstrom's at how they handle returns and exchanges....I would've spent more money and instead they are left with this 1-star review with no additional $$ spent read more

I love the fact that Zara is now here in the North County area and at the new Shoppes at Carlsbad. While I love the clothing here, I think the one thing that is a miss is that majority of the people here in North County aren't into these kinds of clothes and the clientele here is a miss. The clothes here are a nice version of the clothes at H&M and have a tad more quality than the clothes at H&M. I really do hope that this store does well here at the Shoppes. read more

This is a good Zara, not as many deals as other zara's i've been to. I'm also used to the perfume/zara brand scents which I didnt see in this store. Not a bad store, women's men's and kids as usual. read more

My fist time at This zara location and was beyond disappointed. The store employees just gaze at you as they walk around the store. No idea what's in stock and what isn't. Couldn't even help me to the right area. It was like a twilight zone in there no one even knew I existed. So gross. Will just be sticking to online purchases from now on read more

Couldn't exchange a shirt I bought even with the receipt because the tag was missing. Customer's don't really come first at this store. The prices for what you get are quite high too, H&M is lower quality but less of a scam. read more

I don't usually take the time to write reviews but this one was definitely worth my time. I had recently purchased a pair of jeans, unfortunately they did not fit well. I was helped by George he showed me a couple different styles and gave me information about the different fitments. I was pleased with the pair of jeans he recommended. Its hard to fine good customer service but George went above and beyond to make sure I was happy with my purchase. I will be coming back soon for the new collection. read more

I know it's not necessarily the employees fault but their service is awful right now. They are so short staffed that you wait for a very long time in line. The dressing rooms are still closed so you have to purchase clothes and then return them. Then it's happed twice where I have been in line and they take the people behind me to a different section of the store to check them out. I would wait to shop here till they hire more employees who are capable of giving good service. read more

Horrible customer service! Rude staff who could have cared less to help us but were super happy to inform us we wouldn't be allowed to try anything thing on because they closed their fitting rooms 30 minutes before closing, talk about rude. Won't be shopping here again! read more

I love the store, the location, the clothes but the last couple times I have been there the costumer service was really bad. I totally understand that sometimes the people are not in a good mood but being polite should be a basic thing! read more

Honestly, this space is very clean and nice but, if I am being honest it's so unwelcoming and the workers there are very rude , I went with my little sister as we were paying for our things the cashier was giving an attitude and couldn't care less that we were there, I took some things that I didn't want anymore and she looked mad even tho I apologize. Not only me and my sister notice that she was being mean, but when one of the other co workers came by and she asked a question is this a man's sweater? The other employe didn't answer it so I did saying to her it was a woman's sweater she totally ignored me and just turned around . After she was done she put the money on the table in a rude way. I said thank you and she ignored us again. But honestly who is ever the manager should hire people who have a nice personality . I have been going to other stores and even fast food place where is more stressful for them who are so nice. I also work as a cashier ( in a fast food Mexican place) . But I couldn't understand why she was acting the way. Maybe because she worked all day? But it doesn't matter. You decided to work there anyways read more

I had come in to return a dress as I'd purchased two for an event and needed time to decide what I wanted. The nice sales associate mentioned that although I was over the return deadline for money back (by 7 days) that they still sold the dress and it would be up to the managers discretion. Unfortunately at the new Carlsbad, CA location we were addressed by Samantha in a rude and unprofessional tone and approach. There's a way to explain policy, an attitude and disgusted face will only turn me off from shopping here again. read more