I have been in this shop numerous times as I am a local. And every single time I am in the shop the employees ignore me. They are so cold and unfriendly. I don't understand how hard it is to say "Welcome" or "Hi". Do I not look like your typical client? They seem to judge whom they're going to engage with and not engage. From other reviews on here this seems to be on ongoing issue with the employees. It's all about the TRAINING!!! I like the clothes but I just can't see giving money to this establishment when the employees can't engage. I walked in yesterday and there were two employees who never once said one thing to me. I walked around picked up something I was going to buy and then I put it back because no one spoke to me. This has not been the first time no one has spoken to me. I walked out and down the street and made purchases at two other boutiques because they were friendly and engaging. Please teach your staff how to be kind and welcoming to all. It's really not that hard. The women working here don't seem to care about customer service or they don't know how to engage with customers because they haven't been trained. I still have a gift card to use here and it will be awhile before I decide to use it or give it to someone else. read more

I bought one of Arananells vegan bag a few years ago and unfortunately the strap broke on it.. had moved to San Francisco a couple of years ago. I decided to contact the store to see if they still had them and the owner Michelle contacted me back immediately and gave me the brand name and I was able to order another one. The thing is Aranelle no longer carries this brand BUT she was able to know what bag I was describing and directed me to where I could find it. That is a woman who knows her store! I was able to order one! Thanks Michelle! read more

Updated review- I really appreciate the owner reaching out and addressing my concerns. That's great customer service! Like I mentioned before, this store is beautiful and I can't wait to shop on my next trip out. This store is beautiful!! I love the selection of purses, jewelry and clothes. I purchased a Latico crossbody bag and wow is it beautiful! I looked at the other bags on the Latico website and found my exact bag for $13 cheaper and it was not on sale. I'm curious why the owner jacks up the prices? I should have just bought the bag on the company's site. I won't be returning to this store. read more

Absolutely amazing people running it and an absolute gem of a boutique jewelry and clothing store. Wife loves it, and so do I! read more

My sister and I came shopping here early afternoon this past Saturday and had a terrible experience. The sales clerk lady was incredibly rude to us. We were shopping around for a gift and were never asked if we needed assistance. The real kicker was when we purchased something and the sales lady tossed my credit card back to me across the counter. I was shocked and stunned as I've never been treated so poorly. We wouldn't have bought anything from the store because of how awful she was but we were in a time crunch and really liked the product. I won't be going back here though and if customer service matters at all to you I'd recommend going to other stores in the village. Seeing another review on here and it's clear my sister and I were racially profiled as well. Beware!! read more

. I love this store they have so many unique items, clothing, shoes & gifts. Can't wait to see the new items each time I come to town..... I bought several items including the coffee towels for gifts. The first few days I was here I had a hard time making it in to the store before they closed.....Before Covid they used to close at 6 but now it must be 5pm. Anyway I made it in and I love all the new items. This is my second year of coming to Carlsbad for an Extended stay during the summer & while I'm here I make a point of shopping small & local. Face mask are required, hand sanitizer is located at the front door for your use.....They are Cleaning between customers...... The staff is always supreme! Very helpful & have great suggestions.....They always ask if you need anything wrapped. Absolutely doing everything they can to make you feel comfortable during this crazy time. read more

Aranelle - Women's Clothing Near Me - Carlsbad, California

The woman working the front counter was incredibly rude and disrespectful. Was very aggressive towards myself and my brother, as well as accusatory. She implied that the two of us were stealing, when we were looking at gifts for my girlfriend. Would not recommend shopping here. read more

Wow! I used to shop at this store for years when I moved into the area. I moved to Encinitas and decided to take a stroll around state street. I walked inside and a salesperson walked right by me and no greeting. Right behind a couple walked in and they were immediately greeted. I'm Mexican dressed in yoga clothes and the couple were Caucasian. Another salesperson started up chatting with them and they left. She just watched me as I walked around the store and not once said anything to me. I'm shocked that I was racially profiled. I will not go to this store and will tell ALL my neighbors and friends to not frequent this location. Very disappointing. I own a business and every customer is golden...sadly these ladies/business does not have the same mindset. read more

Yaas! Love my neighbors and the products they carry. Even my college-aged daughters seek gifts for themselves from Aranelle (they love their handbags). This sweet boutique has a wonderful, on-trend assortment of comfortable and chic apparel, accessories, and gifts. BEST of all... the staff. Owner Michelle is Midwest kind. TIP: The stylists here offer head-to-toe personal styling. Book a complimentary appointment, and they will handpick looks just for you. Lynne Petersen, owner Olde Ivy Antiques read more

Aranelle - Michelle inside her shop, Aranelle! - Women's Clothing Near Me - Carlsbad, California

While at the Wednesday Farmer's Mkt. I stopped in ARNELLE'S for the lst time. I liked many of their things & purchased 2 Sunglasses not knowing they were for reading. ( I exchanged them for a Brighton Erring Box. ) I love Gift Shops & frequent them often, however, was not 'impressed' with either Sales Clerks attitudes (or) their lack of people Skills. They acted like they were doing me a favor waiting on me... were uncommunicative... & looked very bored. I won't be coming back... I know a lot of ladies in Carlsbad I could have referred to this Boutique. It wasn't a pleasant shopping experience & had they been friendlier I was prepared to spend more on Brighton Jewelry & other items they offered. They don't 'appreciate' thier customers... Shame. read more

Aranelle - You lost a potential customer with your unfriendly, poor P.R. - Women's Clothing Near Me - Carlsbad, California

A great store that meets every need from fabulous, high quality clothing, beautiful jewelry, all the way to home necessities. They have amazing, friendly, helpful staff that are ready to help guide you to exactly what you're looking for! The owner, Michelle, is the best too! We love Aranelle! read more

Best clothing boutique in Carlsbad hands-down. The staff is always friendly and very helpful. My dog loves going there too. Always treats for her. read more

Best customer service received since moving to California. Nice high quality 40+ age range KUT Jeans Brighton Johnny Was peepers Nice assortment of cool mid grade jewelry (lots) $40-$200 Shoes! Jeans tops tanks leather purses tee's knits sweaters read more

Popped in here while at the Carlsbad Farmer's Market recently & literally had PTSD from several years ago when I had the worst experience shopping here. Honestly, haven't been in since, but thought maybe things had changed with how retail has been battered by the pandemic. NOPE. The sales clerks are still extremely dismissive & much more interested in chatting amongst themselves than helping anyone. I felt invisible & observed other customers looking/feeling the same way. It's really too bad because I do think some of their items would make nice gifts (the clothes/accessories are not really my style), however, I just can't bring myself to support any business that thinks being snooty & dismissive is "customer service". I suggest reading other reviews to gauge for yourself what kind of shopping environment this place offers. There's way too many other options to waste your time with snootiness!!! read more

This store has some lovely things in it, but I felt very uncomfortable. The woman at the counter asked us repeatedly if she could help us, but it was as though she was suspicious. I bought one thing and left, because I felt unwelcome to browse. A man that came in after us left immediately after making a remark about not feeling welcome. read more

I came in for a birthday present for my mom. I was helped by Betsy and it was some of the best customer service I've ever experienced. She was beyond helpful, extremely knowledgeable about the products and how/where they were made, and made great recommendations to help me choose the right one. My mom absolutely loved what I got her. Unfortunately it turned out that it was the wrong size. Betsy went way out of her way and contacted the jewelry designer and had her make a custom fit for the bracelet and within 2 days the bracelet was the right size. Surprisingly there was no additional charges for the resizing. Absolutely amazing customer service and I will definitely be coming back. Thank you so much Betsy! read more

My favorite store in Carlsbad. The customer service is fantastic..they are all helpful. Great clothes..for sports, day wear, or that special evening. Love the shoe selection! They have jewelry & I picked up some great pillows for my home. I found some great buys & I feel great in them. Prices are spot on for the fashions & jewelry. read more

Great place for women's clothing, gorgeous jewelry, and unique special items. It is a cozy shop with friendly staff. Vicki and Betsy were just charming. I bought a small item for my granddaughter and it was wrapped so nicely with a pink bow!! So glad I stopped in yesterday - it was a wonderful experience. read more

This place has really great product but the women who work here are very unfriendly and snooty to customers. They seemed suspicious of anyone who came through the door they didn't already know and just had a general pushy salesy way and attitude of being better than everyone else. Guess what, that makes people uncomfortable and unwilling to spend money. I worked at Nordstrom so I know both fashion and customer service. and have never been treated so poorly in a retail establishment. Years ago a brunette girl worked here- she was young- and she was friendly so something has changed since then. read more

This is one of the nicest stores to shop in....not only are the clothes, shoes, accessories and jewelry unique and well displayed, the customer service is beyond anything I have ever experienced in a small boutique. I love the clothes here and always find something here, but, the return policy was honored when I decided to return a bracelet that I had changed my mind about. The staff was kind and understanding, and I can't compliment them enough. They were actually so nice that I made sure to buy some other items rather than getting a full credit. The owner Michelle is so professional and I got a thank you note with the items I had sent home. Don't miss this boutique if you love shopping as I do! read more

Such a wonderful and eclectic boutique. I found the perfect gift for a friend thanks to Michelle's (the owner) help. The staff are always wonderful and helpful and the finds there are fantastic. If you are looking for a place with great clothing, shoes, and accessories, this is the go-to place! read more

I hate to write this review, but unfortunately, I think it is time. I am a long-term resident of Carlsbad and have shopped at this location for several years, even when it was known by a different name. The atmosphere is not warm and welcoming. I love to support local businesses, but I want to spend my money with retailers who are personable and warm. Not pretentious. I feel like unless you know them personally or have a $300 handbag, they don't treat you the same. I'll spend my money at other local businesses who carry quality brands. Just be real and realize your customers come in all different sort of attire. including flip flops and denim shorts. read more

I've been shopping at Aranelle for years, it's my go to place for gifts. There's a wide range of clothing, jewelry and shoe lines, and I'm always certain to find something for any occasion. Over time it's also become the store I go to buy shoes and clothes myself. I highly recommend it as the Staff is warm, friendly, welcoming, and I'm supporting a local shop. read more

I love this store! Every time I come in, I'm welcomed by a smile and friendly hello. The gift and jewelry selection is amazing. Cute clothes and outfits too. And they carry the latest Hobo accessories, which I love. They are one of my favorite shops in Carlsbad. read more

Beautiful store and very friendly and helpful staff. This store was first Madison years ago and then Fairendel and a couple years ago changed to Aranelle when Michelle bought it. They have beautiful clothes, unique jewelry, Brighton section, and a lot of great handbags, gifts and gorgeous clothes. The buyer does a great job and the window and displays are very pretty. Best store in Carlsbad for sure! read more

Aranelle is a wonderful shopping experience. Great brands in clothing, shoes, purses, jewelry and gift ideas. This is my go-to store for a special purchase to treat myself as well as for gift buying. Their selection of jewelry is outstanding. Aranelle's location in the Village of Carlsbad always makes for a fun day! read more

I stop in on every visit from Seattle and always find unique things from home goods to cloths to shoes to jewelry. Sarah and Jess are helpful and honest and NOT too pushy. read more

To be honest, I do most of my shopping online these days, but Aranelle is one of the few exceptions. At Christmas, I gracefully direct my husband and daughters to Aranelle because I'm a huge, huge fan of their jewelry (I'm very picky about my jewelry) and this year, I returned a sweater from Macy's and went right back to Aranelle to exchange for a beautiful shawl. I'm lucky to have a local boutique that reflects my taste so well! read more

I really LOVE Aranelle in Carlsbad. Each time I need a special gift for my mom or a good friend I go to Arenelle. So many times I have been able to find a unique, stand out gift. Plus, I really love the artisan jewelry- for me (lol). Their customer service has been fantastic. Once, I walked in 2 friends of mine to show them my favorite jewelry line. Two of the sales gals were so patient while my girl friends and I tried on and thoroughly went through each piece. Another time, I dashed in for a gift while walking my dogs. 1 dog was being noisy while tied up outside which made me flustered. The sales gal noticed my frustration with my dog and completely took charge. She handed me a bag of dog treats to go sit outside with my trouble maker. She then asked me about my friend that the gift was for, price range, then set about showing me a couple items while I sat on the bench with my dogs. She nailed it!! I gave her my credit card, stayed with my dogs while she did a gift box, rang me up, then walked out the shopping bag with my credit card and slip to sign. LOVED IT!!! read more

Aranelle is a new favorite and the sales associates made my day today. I'm a tourist and happened into this whimsical shop, immediately noticing an eclectic array of gifts, clothing, and jewelry. I ended up buying a handful of items in short order. The service was down to earth and impeccable. The shop is beautifully appointed with a tasteful and modern appeal. I highly recommend this boutique to all who are venturing to the Carlsbad Village area for a leisurely afternoon of sea and sun. read more

This shop is delicious. Great price points on a beautiful selection of fashion. The sales staff is is very knowledgeable in regards to who the creators are of each line and make you feel welcome. read more

Best ever! Always love the merchandise. I drive down from OC to eat and shop at Aranelle. You should stop in.

I just love this fun boutique!! You will find some super unique gifts here! They have the prettiest jewelry and the staff is amazing and super helpful! If you haven't checked this store out in the village of Carlsbad, please do!! read more

I love this store. You get the same amount of attention when you purchase clearance or regular priced items. Their stock is fresh . This is the 1 st place I go to when I am buying a gift. They have an extensive Hobo selection. read more

Michelle and her team are the best. A great local boutique shop for all the loved ones in your life. The gift wrapping is an extra special touch! read more

I have been going here for several years. When they changed ownership I was concerned the merchandise would change. It is great! I can always find unique and beautiful gifts and apparel but my favorites purchases are the handbags. They carry a large assortment of them and I have purchased many over the years and will continue to do so. read more

I just love stopping by Aranelle to see what's new and unique. I know I will find beautiful fashion items that I won't see everywhere else. The staff is very helpful, but NOT intrusive. It's a very comfortable place to shop. read more

Love the store......terrific staff always very helpful. Shopped there when it was Madison and since then the merchandise is far more superior quality ..... first class......not able to go in there without leaving with something! read more