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    Blues and Shoes

    3.6 (103 reviews)
    Closed 10:00 am - 6:00 pm
    Updated 1 month ago

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    Elizabeth D.

    So .... I avoid cheap boutique stores like this as a general rule. Things fall apart and the return policies are normally ridiculous. Was on my way to LAX for a work trip and needed some new basic camis. Fine. Got my camis saw a very cute summer shirt and thought "no way this can go badly, give it a chance". Bought the shirt - took the tag off packed it for my trip. Got to my destination realized there was a hole in the shirt along the seam, thought "no big deal, will just exchange it when I get home". Called the store to explain the situation and that I wanted to see if I could EXCHANGE (not looking for a refund or store credit) I still had the tags although not attached and had my credit card statement showing a charge 9 days prior. Well, because the tags aren't attached and I don't have the original receipt, they "cannot exchange the item". Cannot or will not? I get there are people out there that do shady stuff, but I bought a shirt with a hole (that shouldn't have had a hole - I'm not that trendy ) and I would like to get what I paid for. I have choices when I shop as does everyone. While I could shop there again, I will not.

    How it looked when I pried it out of the bottom of the bag.

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    4 months ago

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    6 months ago

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    3 years ago

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    2 years ago

    Super cute cleans fantastic customer service! Thank you Ladies! Great prices and quality.I definitely will be back!

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    Page 1 of 3

    Ask the Community - Blues and Shoes

    Review Highlights - Blues and Shoes

    I'm not one to let someone "style me", but these girls hook you up with cutest outfits for great prices!

    Mentioned in 2 reviews

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    Aranelle

    Aranelle

    4.1(38 reviews)
    0.1 mi
    $$$

    I have been in this shop numerous times as I am a local. And every single time I am in the shop the…read moreemployees ignore me. They are so cold and unfriendly. I don't understand how hard it is to say "Welcome" or "Hi". Do I not look like your typical client? They seem to judge whom they're going to engage with and not engage. From other reviews on here this seems to be on ongoing issue with the employees. It's all about the TRAINING!!! I like the clothes but I just can't see giving money to this establishment when the employees can't engage. I walked in yesterday and there were two employees who never once said one thing to me. I walked around picked up something I was going to buy and then I put it back because no one spoke to me. This has not been the first time no one has spoken to me. I walked out and down the street and made purchases at two other boutiques because they were friendly and engaging. Please teach your staff how to be kind and welcoming to all. It's really not that hard. The women working here don't seem to care about customer service or they don't know how to engage with customers because they haven't been trained. I still have a gift card to use here and it will be awhile before I decide to use it or give it to someone else.

    I bought one of Arananells vegan bag a few years ago and unfortunately the strap broke on it.. had…read moremoved to San Francisco a couple of years ago. I decided to contact the store to see if they still had them and the owner Michelle contacted me back immediately and gave me the brand name and I was able to order another one. The thing is Aranelle no longer carries this brand BUT she was able to know what bag I was describing and directed me to where I could find it. That is a woman who knows her store! I was able to order one! Thanks Michelle!

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    Blues and Shoes - womenscloth - Updated May 2026

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