Great store but don't order on the app for pickup. Otherwise food is fresh, prices are good, and location is convenient

As far as convenience stores go, this one will leave you wa-wa-wanting more! For all of you traveling wa-wa-wayfarers, this is a great hot spot to perk up with a cup of joe, cool down with their richly brewed iced tea, or grab a snack or a quick meal! The breakfast sandwiches are priced right and taste like restaurant quality. Love the croissants! And for a fast lunch, I recently had the Black Forest and cheddar sandwich on a pretzel sandwich thin and it was delish! Only 230 calories! Lots of choices as you're wa-wa-wandering down the aisles and very little wa-wa-waiting in line! The service is efficient and pleasant when you are in a hurry. I like that they have a varied menu of entrées and also have salads, fruit and other healthy options! No need for a wa-wa-warning for the restrooms. They are clean and stocked. And with so many people in and out of this busy store, that's quite a feat! I also filled my gas tank when I was here and I'll wa-wa-wager that you won't find many gas stations in the area too much cheaper! So run, don't wa-wa-walk to this tidy, friendly, store that will have you served in a flash! If you see me in there, don't hesitate to wa-wa-wave hello!! read more

Wawa - customers in a fast food restaurant - Convenience Stores Near Me - Henrico, Virginia

Extremely poor customer service at Staples Mill Wawa! This is the second time I've paid a delivery fee only to have the wrong item delivered. First time I was told I would have to bring the wrong items back and exchange them. Second time was told the same thing. When I asked the manager if she was going to refund my delivery fee, she said no that I would have to take that up with the delivery service. I asked if her Wawa employees put my order together and was told yes, but there was nothing she could do for me. I would need to drive to Wawa and correct the problem myself. So again I paid to have food delivered, they put the order together and sent me the wrong items and are not even willing to refund the delivery fee. That will be the last purchase I make from that place! read more

Please, please, please! Reading is fundamental! If I order 6 items only 4 will correct. They cannot or don't care about their job enough to pick up the correct item. Order Hot Fries get Cheddar Fries. Order Plain Pringles get Sour Cream. Then unfortunately I watched the DoorDash driver - something "boob" was his name - take 10 minute to come .2 miles and deliver a cold "hot" sandwich. I think I'm done with my neighborhood WaWa, but I KNOW I'm done with DoorDash! read more

Wawa I really think has changed a person's expectations for gas stations. Having working pumps, that actually give you receipts, with relatively clean grounds does not sound like much to ask but I can't tell you how many times this is not been the case when pumping gas at other businesses. I'm not saying these are super high quality, but the hot food, fresh fruit and healthy snacks, coffee, and even their bathrooms (which are usually always left in a possible level of cleanliness) all add up to a much better experience at any Wawa station then you might find at any of their competitors. Gas prices themselves are clearly competitive with whatever is around in the territory and tends to be equal to that of the other nearby gas stations. The people who prepare your food order or serve you at the register pound-for-pound are pleasant and capable - again it doesn't sound like much but you'd be surprised... read more

I love wawa but I'm tired of being hounded by people bumming money. Store managers should offer these people jobs. It's not fair to customers to be hassled evert time the shop read more

Apple Pay used to work at the pumps now it doesn't and hasn't for close to 6 months. The clientele love to park at the pumps to go into the store and don't give a damn because I guess it's not their problem... Cashiers take their sweet time checking people out. Apple Pay also doesn't work inside. read more

Decent location. They just rebuilt this Wawa and it is good as new everything looks good and it is stocked pretty good However, I recommend u not getting the broccoli and cheddar soup it was honestly bad there was a lot of old bay and I only asked for a little and the taste overall pretty much sucked. I give this place a 3.5 read more

This Wawa has gone downhill since it first opened. I'm not sure if there is even a manager there anymore. I used to be able to tell, now it just looks like employees are running it. Most of them are nice, but the store is rarely stock with lids and other items. The floor looks like it hasn't seen a mop in months. I think I may stop getting slushees here because the knob for the cherry was off and I could see gunks of mold . The drink area is constantly trashed, and the parking lot is very dirty. I would go somewhere else, but it's literally right by our neighborhood. It's very disappointing. I know they are busy, but there is down time to clean. read more

I ordered a cheesesteak with spinach, roasted red peppers , sweet peppers, provolone and I got a small roll of meat , cheddar and jalapeños. My mother in law wanted a basic cheese steak and also got one with jalapeños that could've hurt her because she's hospitalized. My husband ordered fries and cheese sauce he got barely any cheese and some soggy fries. Highly disappointed but it's gas station food I guess I shouldn't be upset . read more

I like Wawa markets in general, and often use them travelling around Virginia--Garrisonville and Fredericksburg, for example. My purchase is always gasoline. Sometimes a healthy snack. I like Wawa's range of products--name brand and generic for many items. The one on Staples Mill (Richmond) is pretty good. I have never understood why such businesses can not keep sidewalks cleaner. Aren't there people with steam-cleaning machines who can do this work? Anyway, this Wawa, like most I have been in, is pretty busy at the gas pumps and inside purchases. The registers are usually well-staffed and move along rapidly. Waits are usually very brief. One reason I like Wawa is because it carries the Washington Post. Perhaps that is a flimsy reason, but for me that is important! I can come closer to finding the paper there than at Barnes & Noble or Borders. The workers are usually friendly and helpful. In most locations, Wawa beats the Sheetz out of me! read more

So I go into Wawa to pick up a door dash order. The guy asked could he help me, so I said I'm here to pick up a door dash order for Tim. He repeated the name I said, "Tim," while glancing down at the bag. Apparently, the name "Tim" was on the bag facing him, but not me. So, again, I said, "Yes. Tim." He then says what did he order. At this point, I'm getting frustrated, not because he was verifying the order, but because of what I'll explain later. Anyway, I purposely said, "Tim R. The last name initial is R." He then looks back at me with a look in his eyes that said, "that's not good enough." He asked again, "what was in the order." Just to frustrate him more, I started to offer the order number. In fact, that's the only thing that we are required to give. We are not required to show these places our phones like they often ask or list out orders. We are required to give an order number if asked. But, I went ahead and told him the order, "4 Red Bulls." Now, I am frustrated when I go into a places that I've seen regularly hand over orders to others simply by them saying the name, but all of the sudden and unwittingly when I show up and try the same, they have discriminated thoughts of "we need to check this guy." But, what really bothers me more is how illogical some of these people are. Imagine this. You work at Wawa. An order comes in at 9:30 pm for 4 Red Bulls. You bag the order and place the name on the bag. You turn the bag so that those on the other side of the counter can't see the name. Five minutes later, someone walks in minutes later and gives you the name for the order and delivery company, names that person can't see. You refuse to hand them the order because maybe you believe they showed up just at the right time to walk into a store with cameras everywhere and had a lucky guess of Tim out of millions of other names. All the while, the real delivery person could arrive at any time . Then the guy gives you the first initial of the last name and you still don't trust him. And keep in mind, "We talkin bout 4 Red Bulls," (in my Allen Iverson voice). Like c'mon. That's what makes my blood boil because beyond assuming I look sketchy and had nothing better to do but rob a store for 4 Red Bulls, common sense could've prevented the interrogation. Most restaurants just have everything sitting out. I don't recommend that, but maybe not because those places never stop leaving the orders out. I imagine a Wawa is different, I'm sure ppl would take wrong orders left out, but I would put money on the fact that there has never been someone walk into that store and intentionally gave the wrong name to steal an order. I've been living in my body for 46 years, there's something (rather not go there) about me that has for most of my adult life cause me to be treated as suspicious. And there are always skeptics who will make excuses. Well maybe this or maybe that. The store was empty and I gave the last name initial. Anyway, just don't let your discrimination cause you to lose your common sense. Like I said, I was gonna give the order number but from his strong disregard of me giving the last initial, I figure that he was not following as I tried to walk him through logic. Anyone who paid attention in high school probabilities understands that he could've just handed me the order I asked for by name, which name only he could see. read more

Ohh Wawa. I love love love thee. I've raved about the mango smoothies before and they are just as good at this location as they are at the others. I also really dig the ready made food and the hot items. I saw someone else mention a meatball sub in their review. Might have to get that next time! read more

Wawa is the place to be for cheap gas! I stop by there all the time to get it. I also love that theres never a long wait to get gas. My absolute favorite reason for going to wawa is to buy a pretzel!!! They sell those big warm pretzels like you can get on the street in NYC minus the flies and open shopping cart lol. read more

love wawa breakfast hoagies! and their coffee drinks and im not normally a coffee person but oh well i also got their pretzel which was great!and they sell lotto tix! my ongoing gripe with wawa is that they have no seating :( wa-wa-wa but ill be back, love the food, quick service and cheap price! read more

The Mecca of cheap and delicious food at any time of night. The meatball sub is great, cheesesteaks are superb- and I've got my eye on the barbecue chicken sandwich. Will update once I have tried it... read more

Very poor customer service. I will never go to that WaWa again. Space take your dollars and spend them elsewhere.

It's Wawa you can't go wrong with anything here. I love the lunch sandwiches. You can't go wrong with the fresh Pretzel. I usally get one and go home and grill it it tastes amazing read more