The food was disgusting and cold. I just came through the drive-through window 5/12/26 9:58 p.m., and the fries were ice cold, as were the sandwiches I ordered. I should have kept going. I rarely see traffic at this location, which is a sign in itself. When I first arrived in the parking lot, I did a loop around the establishment to check if they were open. (Inside was locked, the drive-through was open, chairs were stacked, and it looked closed.) There was one car in the parking lot with one person inside when I looped around the building. It was the same person who served me my food in the drive-through in less than a minute. I don't usually like seeing someone lose their position, but I do think this entire shift should be terminated. read more

Wendy's - disgusting ice cold food! - Fast Food Near Me - Richmond, Virginia

I came here because it's Wendy's. I knew they had something sweet. I also needed to use restroom. I ordered chicken nuggets. But I didn't see cookies on the menu. Cashier had to call his manager. Not sure if the cookies were made to order or just hidden in the restaurant. After I checked in on Yelp app, it came out to a free frosty. Great. It would make my cookie tastier. But I have to wait for the cashier. He disappeared. Haha. So comical. The restaurant is easy to find. It is located at the corner of Staples Mill Shopping Center lot across from Dollar Tree. read more

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Definitely a better location than the one closest to where I live. The front desk came up to me about 30 seconds after I stepped up, asked to help me, but then cut me off three words in. The food was quick, much quicker than if I'd gonna through drive thru. The strawberry lemonade was delicious too Overall, the service was meh, the food and drink was good, and the speed was good. Considering I went in at 12:30 on a Saturday for lunch, very much appreciated and even if they cut me off mid sentence, I'll probably be back. read more

Wendy's - Strawberry Lemonade - Fast Food Near Me - Richmond, Virginia

Service and food are awful. I got a combo and asked for hot fries. They gave me cold fries and the Frosty was half melted. I won't eat at this Wendy's again. read more

I don't know I went here in order to save time, but it took a long time to get to the window and once I got to the window and paid then they told me to go and wait I waited for over 10 minutes and no one came to me So I went inside with my receipt and asked for my order. I grabbed my order and gave it to me and I just went down the road. I realized they did not give me everything that I had ordered. I think I'm probably only going to come here for times when I want to sit down in the restaurant read more

Busy location, but the service is fast! Whenever I check the bag, the order is always right! Napkins? Check! Straw? Check! Sauces? Check! Going through the drive thru today was a piece of cake! The guy at the intercom was so polite and friendly, I felt like I was at a Chick-fil-A! We breezed our way by the window and got smiles and greetings by all the employees! Props!! We got a crispy chicken sandwich which was so big, it hung off the side of the bun!! It was really tasty! But the natural cut fries and the chicken nuggets (which I usually love) were both cold. What a drag, because I wanted to give them more stars because of the amazing customer service, but sorry, ya gotta serve hot fries and nuggets!! The natural lemonade was refreshing, so no worries there! I'll update next time I come and see if I get my order hot and ready!! I'm rooting for ya Wendy's!! read more

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Darien was running drive thru this morning. He was very polite and professional. It was by far one of the best fast food experiences we have ever had. read more

Do better Wendy's. Second Wendy's of the night. Second gross burger. Can't drive for medical reasons. Kid picked up Big bacon classic from W. broad location. Wrong sandwich. Wife goes to Glenside location and they wiped mustard off the lettuce and there appeared to be mold, but was bleu cheese mashed into the bottom of the bread. read more

Wendy's - Fast Food Near Me - Richmond, Virginia

like anyone I only leave a review when I'm kind of ticked off. I love Wendy's, and I go all the time. This is by far one of the worst Wendy's I've ever been to. The customer service sucks. every time I go there's something wrong with my order and I get the same thing every time. How hard is it to put 10 chicken nuggets in a bag? Either my nuggets aren't spicy when I want them to be. Or someone makes me repeat what sauce I want three times and then still doesn't put it in the bag. Or better yet I get to the window and sit there in silence for five minutes while literally no one acknowledges me and then still get my order wrong. It's pitiful to be honest, almost comical. read more

Came on Monday 5/15. Everything was hot and fresh. Friendly staff Clean establishment. read more

terrible service, Drive-through line always has an excessive wait and always needs time to be able to complete your order. They need to help someone be able to take orders efficiently read more

I want to do an update on my recent review of Wendy's. As I always try to be "FAIR" to any place I write about as WORDS have meaning and than can sometimes make or break any place of business.... I recently went into this particular Wendy's and the Customer Service took up most of my review as appose to my review on the food I had ordered. Because of this, the District Manager and Manager reached to me to find out what had happened. I know we think of Fast Food as being IN & OUT, however I do not care what type of place you go in, you want to feel welcome by coming in. if not than you do not want to return. After all, we are their guest, and I would not go into anyone's home/business if I am NOT welcome. By the Management reaching out to me, it says a lot about HOW they DO care about their Customers like myself. As for those who follow me, many of you know... I eat in a lot of Fast Food places as well as Mom & Pop Restaurants. I certainly do not believe in the "Food Police" as I eat whatever I want. I have eaten in a number of Wendy's, and I have always returned. So, I want to return again to this Wendy's as I feel they deserve another chance by me. And, I hope from my review, you "Will Not" stay away. I feel in all Honesty, the Managers of Wendy's DO care about it's customers. They have certainly shown that to me, and I want to Thank the Management Team of Wendy's for reaching out to me.... I look forward in returning soon. read more

We went through the drive-through. The employees could be heard cursing through the window. My daughter then got a chicken sandwich with chicken so hard it was difficult to chew and a soda that was colored carbonated water. We will not be eating at this location again. read more

These employees at this specific location. That's in the drive thru or that handles drive thru such as taking orders and handing bags out the window . These employees are BEYOND RUDE . And have no kind of manners at all . So I Pulled up to order my food and the girl like what you want . So I proceeded with my order not paying attention to what she just said then pulls to window to pay and get my food the man didn't greet or say anything just snatched my card and the girl came behind him and just pretty much threw my food at me. I will never come back to the Wendy's again . read more

Continuously closes store down early, can't get orders write. Y'all closed down for almost 2 months and opened back up and still can't get shit straight. Should let go all of your staff or train the properly or just close down for good. read more

Ordered a taco salad to go and did not get any chili or chips with it. Baked potato was old looking and tough

Found foriegn object in my salad, a bread tie! No wonder I couldn't chew the bacon! Manager said " it's not my fault, salads are made by the morning shift" he is very apologetic. There was no bacon in my son of a baconator and no bacon on a Jr. Bacon cheeseburger. We came here today and last night they gave us cold chili. read more

I ordered my first salad at Wendy's and it will be my last. What is this, the 1950s? Who still serves an all iceberg lettuce salad? I eat a salad for the nutrients and iceberg has non. There wasn't even a green part of the iceberg in here. I got the southwest salad and it was a big disappointment- especially after having delicious salads at Chick Fil A. This salad had alot of iceberg, some nuked tasting chicken breast cubes, some tomato slices that had been refrigerated and were watery and tasteless, some premashed avocado, a little bacon and some grated cheese,a small bag of croutons and some dressing. Other than the iceberg, non of it tasted particularly fresh. I threw most of it out. I would be embarrassed to serve this to a guest in my house. Someone at Wendy's corporate needs to get out more and come up with a much better salad for their company. It's not that complicated! read more

Only giving one star because zero isn't an option... To start this most recent experience, I ordered a mobile pick up to the drive through which took 12 minutes to receive all of the wrong items. I ordered a salad with Cesar dressing and the dressing was wrong. I ordered 10 spicy nuggets and received 4 regular nuggets. I ordered a large fry and got a small. I ordered the Daves single with no pickle no tomato and got a double stack with all ingredients including the pickle and tomato. After the long wait in the drive through I had to go BACK INSIDE to switch out the nuggets and fries having already switched the dressing at the window. I got home to realize that the burger was wrong and there were no condiments at all. I almost feel that at this point its trivial to mention that the nuggets were hard as rocks and the fries were limp noodles, but we're on a roll here so I figure I might as well. THEY LITERALLY GOT EVERYTHING WRONG. NOT ONE SINGLE THING WAS RIGHT. And this isn't the first time this has happened for me at this Wendy's. Seriously this location needs undercover boss or something.. and I'm not even sure that could help. It should just be closed down. I'm never going back and you better believe I'll warn everyone I know about this location. Miserable. read more

Went here for a quick drive-thru frosty stop for the kiddos on the way home from visiting my mother in Richmond, VA. The drive-thru staff were friendly, fast, and the frostys were exactly as ordered (with the side of fries...don't forget the fries people since the kids LOVE to dip their fries in their frosty's....go figure) I needed to get on the interstate ASAP, and was hoping this would all go pretty efficiently, and it did. SIgh of relief on my part! We all know drive thru's can be a toss up, and you never know how long the line is going to be or how quickly they roll through their orders. I was pleased, and would definitely try this place again for a quick hop by prior to getting on the interstate if a treat is needed to keep the youngers awake for just a little longer :) read more

The customer service is very great, the manager (foreign man from Morocco) was amazing and made sure our food was perfect! Fries were hot and food was great! read more

Why do I keep patronizing this location? I guess out of convenience bc of the location. I ordered a value meal and some other items, they completely left out the value meal. I only received the drink. I checked receipt when I was home and was charged. I went back there to explain and the associate said they couldn't assist. Maybe using the drive thru isn't the best idea because they keep jipping me. I try to check my orders while still sitting at the window but because I try to be considerate of customers behind me, I lose out. read more

Night crew never gets orders right. The worst Wendy's I've been to. Very poorly made on top of always wrong. Gives the wrong sauces etc. I've tried to give it more tries and it just is always a fail read more

AS far as chains go. This Wendy's was okay. My food was correct but that was literally about it.

I really must say that today's lunch was PHENOMENAL. I got a single with fries and a lemonade. The bun was fresh, the sandwich tasted delicious, the fries were appropriately salted, and the lemonade is on point. I think this is the best meal I've ever had at a Wendy's. read more

Wow...I'm literally here right now. They are so slow it's ridiculous! Are they killing the cows in the back right now? ...don't go here if you're on a lunch break. read more

scumbag goons working behind the counter, they convinced multiple families around us to leave because "no food was ready and it would be 15 minutes" (at dinner mind you). when we decided to wait our cashier said it would actually be longer because she was tired. it took 30 minutes, our order was wrong, cashiers were rude, multiple employees were sitting in the lobby on their phones and we could overhear cursing from the kitchen. this experience eliminated any respect i have for wendys, i will not return to this location or any others and urge you to do the same read more

The Wendy's in Mechanicsville turnpike was ok. But I'm really irritated... My whole family got what they wanted but me. I asked for a baconator (it cost about $8 for combo) with a large Dr Pepper and fries, but instead I came home with a small drink and a burger that ain't a baconator. It was small and squished, had the patty slipping out and everything, looked as if someone had stepped on the burger. It wasn't even worth $2 (and I spent $8 thinking I came home with the right thing.) .. At least they got the fries and type of drink right... Ahg. read more